L'Oreal International Customer Care Service

L’Oréal International

41, Rue Martre
Clichy Cedex
France - 92117

Customer Support Phone Numbers

+33 147 567 000(France) 5 6
+1 212 818 1500(United States) 22 8
+1 514 287 4800(Canada) 7 3
+44 208 762 4000(United Kingdom) 5 1
+61 386 800 000(Australia) 4 2
+64 95 834 000(New Zealand) 1 2
+43 153 651(Austria) 2 3
+49 211 437 801(Germany) 1 1
+39 297 066 111(Italy) 1 1
+48 226 760 100(Poland) 1 1
+40 212 040 000(Romania) 1 1
+7 495 258 3191(Russia) 1 1
+34 911 778 000(Spain) 1 1
+41 581 051 010(Switzerland) 1 1
+90 850 221 3200(Turkey) 2 2
+86 400 821 5098(China) 2 1
+91 226 700 3000(India) 6 3
+81 369 118 220(Japan) 2 2
+63 22 732 732(Philippines) 1 1
+27 112 860 700(South Africa) 1 1
+82 234 979 500(South Korea) 1 1
+886 281 016 000(Taiwan) 1 1
+66 26 843 000(Thailand) 1 1
+848 39 369 142(Vietnam) 1 1
+54 114 124 0333(Argentina) 1 1
+55 45 056 200(Brazil) 1 1
+56 224 406 777(Chile) 1 2
+57 16 511 300(Colombia) 1 1
+52 159 995 600(Mexico) 1 1
The United States
10 Hudson Yards, New York, NY 10001

1500 Boul Robert-Bourassa, Suite 600, Montréal, QC, H3A 3S7

The United Kingdom
255 Hammersmith Road, London, W6 8AZ 

Styne House, Upper Hatch Street, Dublin 2, Ireland

564 St Kilda Road, Melbourne Victoria 3004

New Zealand
600 Great South Road, Building B, Level 2, Ellerslie, Auckland 1051

Am Europlatz 3, A - 1120 Wien

Johannstraße 1, D-40476 Düsseldorf

Via Primaticcio, 155 - 20147, Milano

ul. Daniszewska 4, 03 230 Warszawa

Calea Floreasca Nr. 169A, Cladirea A, Etaj 6, Sector 1, 014430, Bucuresti

4 Golutvinsky Pereulok, d. 1/8, Str. 1-2, 119180, Moscow

C/ Josefa Valcárcel, 48. 28027 Madrid

Chemin de Blandonnet 10, CH - 1214 Vernier (GE)

Dr. Adnan Büyükdeniz Cad. Saray Mahallesi Akkom 2. Blok K: 14-16 34768 Ümraniye/İstanbul

A-Wing, 8th Floor, Marathon Futurex, N.M Joshi Marg, Lower Parel, Mumbai, India 400 013

The Philippines
23/F Robinson's Equitable Tower, ADB Ave. cor Poveda St., Ortigas Center, Pasig City 1605

South Africa
Building 17, The Woodlands Office Park, Corner Kelvin and Woodlands Drive, Woodmead, 2191

Juramento 1775, Belgrano, Capital Federal, Argentina

Av. Barão De Tefé, 27, Saúde, Rio De Janeiro, RJ 

Calle 90 No. 11-13 Edificio Urban Plaza

Félix Cuevas No. 6, Col. Tlacoquemécatl Del Valle, Del. Benito Juárez, CP 03200, Ciudad De México

L'Oreal International Complaints & Reviews

Loreal — couleur experte

This product made my head burn and itch. I used it a few years ago and it was fine but the colour was difficult to find (Ginger Twist). I found it recently on Amazon and ordered 4...

Health & Beauty  · Feb 17, 2020

L'Oreal International — preference coupons

Hi I am in Pittsburgh, there are never coupons in my sunday paper for hair dye . Why? I get the shampoo ones. I love buying the hair dye but look forward to receiving the coupon...

Cosmetics  · Feb 13, 2020

L'Oreal International — paradise extatic

Hi I like to give positive and negative feedback, I usually really like loreal products, so purchased Paradise Extatic Mascara, really dissapointed, its cluggy, doesnt define the...

Cosmetics  · Feb 07, 2020

L'Oreal International — cosmetics

The ad in real simple magazine, is deceiving . It tell the customer that the product is paraben, dye mineral oil and fragrance free, but you never let the customer know that you...

Cosmetics  · Jan 29, 2020

L'Oreal International — l'oreal evercreme leave in spray

This is NOT a complaint against the product, but the fact you have discontinued a fantastic product. Very obvious by all the complaints on your Complaints Board, which L'Oreal...

Hair and Beauty Salons  · Nov 22, 2019

L'Oreal International — loreal feria

I purchased 3 boxes of Loreal Feria Intense Red Auburn hair color tonight to color my hair. (My hair is long and thick, and takes 3). I purchased them at Meijer on Towne Blvd in...

Health & Beauty  · Nov 22, 2019

L'Oreal International — infallible pro-last waterproof pencil eyeliner

Once the initial product/pencil nib is worn down, how do a advance the rest of the product from the pencil? Do I have to use a pencil sharpener to reveal more of the product in...

Cosmetics  · Nov 05, 2019

L'Oreal International — l'oreal colorista one day colour

I purchased a bottle of L'Oreal Colorista 1 day colour, mint green, on Friday Nov. 1st at Shoppers Drug Mart, White Rock, BC. I chose this particular colour as it was suitable for...

1 comment Cosmetics  · Nov 05, 2019

L'Oreal International — preference hair colour

I have used this product for many years. Results are always good. Now I older I like that it covers the grey well. The fact that I am older I have difficulty opening things. I wa...

Health & Beauty  · Oct 15, 2019

L'Oreal International — l’oréal revitalift skin smoothing cream cleaner

617264 I've used this product for years and love it. However, I've notice that the past few times I've purchased it, the material that the cap on the product is made of has changed. And...

Health & Beauty  · Sep 30, 2019

L'Oreal International — feria absolute platinum

617264 I purchased feria platinum blonde. I used this product on my light to medium brown hair. The box shows great results for even dark hair! For all over color with no result...

Hair and Beauty Salons  · Sep 25, 2019

L'Oreal International — preference hc md rose blonde 8rb

I have been a customer for many years but on Saturday 8-24 2019, I used the color above. I am not sure what was rong with it but when the 25 mins were up and I went to the shower...

Other  · Aug 26, 2019

L'Oreal International — l'oreal excellence hair color 7.01

My name is Erica and my email address is [protected] I live in Vietnam now and wanted to color my hair. I've been using L'Oreal Excellence Ash Blonde coloring for the...

Health & Beauty  · Aug 09, 2019

L'Oreal International — l'oréal men expert

I recently purchased a can of L'Oréal men expert from Asda in frome I have only used it once and the spray cap as broken leaving me with a full can of anti-perspiration, I have...

Other  · Aug 06, 2019

L'Oreal International — l'oreal paris excellence cream hair dye 8.1

617264 I have been using the above hair dye for the past few years with really good results, but the last time I dyed my which was on the 12th July 2019 the results came out quite wrong...

Health & Beauty  · Jul 20, 2019

L'Oreal International — the true match blush

I have been purchasing the compact of the true match blush from WalMart, but the last two I have purchased after using about an 1/8 of the product it breaks apart. and can not...

Other  · Jul 11, 2019

L'Oreal International — l'oréal paris revitalift day cream. anti ageing and extra firming.

I purchased the L'Oréal Revitalift Day Cream at Edgars West Street, South Africa. I opened the box the day after and placed my hand inside the box to take out the cream. To my...

Cosmetics  · Jul 01, 2019

L'Oreal International — l'oreal infallible fresh wear foundation

617264 I was traveling with my newly purchased l'oreal foundation, and I found out that the product was broken when I arrived and unpacked. It was new, and I didn't drop or anything, it...

Cosmetics  · Jun 25, 2019

L'Oreal International — l'oreal wrinkle expert day/night 45+

617264 I bought a L'Oreal Wrinkle Expert day/night 45+ as a gift for my wife. The packaging was sealed, a sample tube of pure-clay cleanser was attached in the sealed plastic foil...

New York Cosmetics  · Jun 22, 2019

L'Oreal International — l oreal magic retouch

617264 Hello, this magic retouch spray black color distroyed my hair!!!from 2 weeks I m trying to get ride of it from my hair and I cannot my hair become oily and hard no matter how much...

Health & Beauty  · Apr 07, 2019

L'Oreal International — loreal telescopic mascara

617264 Hi, I purchased this mascara and by the second wear the brush got stuck and it no longer goes into the tube. The product no longer works. This is the second mascara I have...

Cosmetics  · Mar 28, 2019

L'Oreal International — refund not issued

I sent this message to rid aid but wanted you to informed about your product: I purchased loreal root rescue on february 1, 2019 for $7.49 at rite aid. I open the box on february...

Health & Beauty  · Feb 03, 2019

L’Oréal Paris — brow stylist definer ultra fine tip sharpening pencil

Hello, I've been purchasing this brow pencil for quite some time now and love it. This last time I bought it, I've used it twice and it was empty, I opened the pencil to check and...

Cosmetics  · Jan 27, 2019

L'Oreal International — revitalift double lifting day

Hi I bought the Loreal Paris Revitalift double lifting day on Jan 15 2019 at a local Shoppers Drug Mart in Peterborough Ontario Canada. The first couple of times i used it only a...

Ennismore Cosmetics  · Jan 20, 2019

L'Oreal International — feria permanent hair color

I wanted silver hair however in key West Florida it would cost me at least 400.00 to have it done professionally as I have med to dark brown hair with a quiet a bit of gray, so I...

Key West Health & Beauty  · Jan 07, 2019

L'Oreal International — casting hair colourant iced chocolate

Used this product for years Fab however used it 23/12/18 it wrecked my hair making it tacky and coated. Contacted L'Oréal told repeatedly to use clarifying shampoo and...

1 comment London Health & Beauty  · Jan 04, 2019

L'Oreal International — colorista bleach

617264 I received a defective product and would like a refund, or at least a coupon to buy another L'Oréal product. My hair barely changed at all, and I followed the instructions to the...

Hair and Beauty Salons  · Jan 03, 2019

L'Oreal International — studio line creme fibre (hair wax)

617264 Bought this product last week at Walmart in Langley BC. I had a bloody cut in my finger (pointer) when I was clearing up the wax on edge of the lid on Dec 14, 2018. The material...

Health & Beauty  · Dec 17, 2018

L'Oreal International — customer service

Hi, I contacted your customer services department because I have been having problems with some of your liquid eye liners, not lasting as long as they used to and actually...

Cosmetics  · Dec 15, 2018

L'Oreal International — we try to establish collaboration but nothing happens or no one explain what is the reason for refusing

Dear Sir/Madame, We are a new opened beauty studio in Baku, Azerbaijan called Red Point. We would like to became an official and the first Red Ken studio in Baku, Azerbaijan. We...

Business & Finances  · Nov 19, 2018

L'Oreal International — l'oreal paris excellence creme

Hello, I have been using L'Oreal hair colour for over 20 years. The last 5 crème colours I have bought when I have tried to mix the colour to the developer the piercing piece of...

Hair and Beauty Salons  · Nov 18, 2018

Loreal — your hair dye 8.1 natural ash blonde

607950 I purchased your hair dye on Friday 10th November at a savers store in Bloxwich. I put it on in the evening and it has sent my hair morning like a light brown. I am absolutely...

Hair and Beauty Salons  · Nov 09, 2018

L'Oreal International — colour rista hair paint silver grey

I bought this to use on my very light blonde hair. It has come out purple to say I'm shocked is an under statement. This is a terrible result and I can't go out like it ! I did...

Health & Beauty  · Nov 06, 2018

L'Oreal International — job interview canada

Good Morning I was contacted by Indeed here in Canada about a job listing from L"Oreal, I was happy and excited as I have been a Graphic Designer for over 10 years. All...

3 comments Online Scams  · Nov 06, 2018

L'Oreal International — sublime bronze dry tanning mist, medium

617264 Iv bought this many times withno problems, i loved it as it is a mist and goes on easy, unfortunatly the bottle was faulty and the spray cap was broken as it did not spray...

Trowbridge Health & Beauty  · Nov 05, 2018

L'Oreal International — pro matte les chocolat lipstick

This products has a great smell so whoever came to the fragrance A+. However the formula of the lipstick I believe was not thoroughly tested on enough women to accurately match...

Inheritance Scams  · Oct 30, 2018

L'Oreal International — infallible eye liner in black noir

I purchased this item because my normal - Cover Girl - was out of their product at my local store. Everything was great until I had to try to use my sharpener (special one for eye...

Fort Wayne Cosmetics  · Oct 30, 2018

L'Oreal International — complaint against an employee in apac marketing for misconduct and mental harassment

To whomsoever it may concern, I work for an agency who's account is LOreal. I'd like to raise a complaint against a L'Oreal employee in the marketing division of APAC for...

L'Oreal International — loreal hair cream inoa

617264 I have applied L'Oreal inoa hair cream which is ammonia free when i applied i suffer from allergy on my beard and haed. I was not accepting this thing from ammonia free hair cream...

Hospitals & Clinics  · Oct 12, 2018

L'Oreal International — infallible longwear eye pencil in cobalt blue

On 9/7/18, I purchased an Infallible Longwear Eye Pencil in Cobalt Blue from Harmon Face Values. The cost was $7.79. I am a long time user of Cover Girl cosmetics and since they...

Lakewood Cosmetics  · Oct 04, 2018