Sears
Reviews and Complaints

I HAVE TECHS OUT FOR ALMOST TWO, WEEKS DUE TO FU®NACE4 NOT HEATING, NUMEROUS PARTS
WERE ORDERED BUT DIDNT FIX THE PROBLEM. SEVERAL OTHER PARTS WERE ORDERED TO
NO AVAIL. WE WERE NIOT SATISFIED WITH THE RESPONSE TO OUR PROBLE, ON THE 13THM, DAY WE
DECIDED TO CALL A LOCAL CO AND A NEW UNIT INSTALLED. NO SATISFIED AT LL, THIS WAS NOT HE
FIRST TIME HAD PROıLEMS. ON THE INITIAL, INSTALLED OF THEM SEARS KENMORE, 90, WER HAD
TECH OUT IT SEEMS EVERY TWO MOS. . GOT HEAT NOW BUT SEARS KENMORE 90M IS LONG GONE

Same problem here. Bought my parents a refrigerator about 3 years ago. Been having the same problem ever since they got it. Frost in the freezer. Have called the service center every 3 months to have someone come and defrost it. Then just to find out that having a technician come and defrost the fridge does not count toward the four service repairs that have to be made before the item is replaced. Bunch of mumbo jumbo. Food has spoiled so many times. Sears is only out to make money and waste our time. Never again buying from Sears. Buying the extra warranty is also a waste of money. I can defrost it free.

we bought washer and dryer pd 2300 for them in 2007 it will not ring out small loads and will not dry dishtowels was told not to put more than 5 towels in i guess im to wash washclothes seperate they came to check out cause we have warrenty when he left it is off level called them back we will have them out never came back and never called i called at 700pm guess what they were closed asked to talk to someone in charge no one ever answered phone asked three times we have lots of property will never go back when i was a kid you could count on sears not now how sad lowes is taking over.

At least you did not want Sears to give you some " free stuff " for your troubles. lololol

All of the energy you spent drafting all those email's, you could have went to your local Justice of the Peace and filed a small claims lawsuit against Sears and would have been close or even past a trial date by now. Shame on you. In the future, one demand letter with an attached copy of the estimate of the damage to your vehicle then off to the courts to settle the matter.

Bought a washer, and service contract in July 2007. Called for 1 year preventive maintenance inspection; scheduled for July 2008; tech rep found defective part in washer - circuit board for Cleaning Cycle did not work; he ordered part; it arrived via UPS; made appointment for installation of part; tech rep showed up with helper, installed part, failed to test washer; part was defective; problem not cured; tech rep ordered another part; it arrived via UPS; made appointment for installation, advising phone rep that 2 people were needed to make the repair; tech rep showed up alone, unable to install part because he could not un-stack the dryer from the washer by himself; made another appointment for 8/6/08, 8 AM. Tech rep did not show; called 1-800-4MYHOME - service rep denied any appointment had been made. Re-scheduled for 8/11/08.
SERVICE CONTRACT HAS BEEN UNSATISFACTORY.

Brought a sears washer and want my money back can you help me out and someone needs to close up sears for bad customer service.

My husband and I bought a very expensive front loading washer from Sears WITH a maintenance contract . It broke 6 WEEKS ago and we are still trying to get if fixed!

The company is horrible!

Sears sucks for repairs. I made an appointment on Saturday for them to repair my washing machine, five years old and not under warranty any longer. I received an automated confirmation call Tuesday evening to confirm appointment time between 8am-12pm, Wednesday August 19, 2009. It is now 1:08 PM. I have called Sears twice already to find out why the repairman is not here and no-one has called. The repairman just called me to tell me that he is on his way(he's five minutes away). He had the nerve to ask me why I was angry. I told him that he would find out why I was angry when he got here. They expect me to sit around all day waiting for them and to pay them for it too! They don't even have the decency to pick up a phone to say that they will be late. When this machine goes out again, that's it. I'll get another machine and you can bet it won't be from Sears. By the way I'm paying almost as much for repairs as I am for the original. Ridiculous! One more thing about Sears, it just goes to show you how in today's economy with things being the way that they are, businesses can be so money grubbing. Well they won't get my money or my business any longer.

I am writing this complaint to see if going through this route can help me, as I am not receiving any help from the Sears.

I placed an online order as a gift on 8/12/07 which never made it to my sister's place.

I made more than 10 calls to sears, not including many made later by my sister and also e-mailed sears to obtain info with no resolution.

I initially did not cancel the order as it was meant to be a surprise gift for my sister, But when I realized that I was not getting anywhere with the order, after asking sister to also follow up which did not help, I asked for a refund, I was refunded only 10% of the initial purchase price, once again despite a number of phone calls I have not received my full refund.

When I call the customer service there is no one who takes responsibility or takes steps to rectify the problems, every time after talking to the initial representative explaining your story for nth time you wait for a long time to be connected to a supervisor (if you are lucky or the phone disconnects) only to be given false promises of the matter being dealt within 24 hours.

I have spent more than 7 hours on the phone and e-mail to get this matter closed but with no luck.

I do not know where to turn to, as I see nobody at sears.com or at their national customer relations wanting to solve my problem, which in my opinion should take them no more than a minute.

I am truly appalled at sears.coms's unreliable service, complete disregard for the customer and no accountability or responsibility on their part.

On October 30, 2017 I called the Sears store at the Chicago Ridge Mall & told the associate I would like to put a Kenmore refrigerator on layaway. The associate lied & said they don't do layaway at the store, the only way was to go online to sears.com. This is where my nightmare began.
The customer service at sears.com is below average, piss poor, basically non existent. Customers with layaway orders are treated as second class citizens & are not of any particular importance. Every time I called for assistance it took between 30 & 45 minutes for the customer service rep to "find the order".
Beware of the classic blow off line they all used, for you to "call the store". Every rep I dealt with, including the on line rep, used this line. The store cannot access your account or help you in any way. All they do is refer you back to sears.com. This ends the call for the sears.com reps & they don't have to do anything. The sears.com reps don't take payments over the phone for layaway orders & claim they are not able to get any information about your order. Customer service is basically non existent for layaway orders.
I made the last on line payment early so I could get the delivery on the day before Thanksgiving, Wednesday 11/27/13, the only day I could get off work to accept the delivery. Something went wrong when I made that payment, & I wasn't able to set up delivery or tell if my payment went through. I later received an email from the delivery department stating the fridge would be delivered on the day I requested, but I had to confirm that because every rep I dealt with was highly unprofessional, didn't offer any assistance & I was concerned they were going to screw this up too.
I called customer service again on to confirm payment was received so things would go as planned for that day. It took the rep 40 minutes to "find the order, then she told me because it was a layaway order she could not help me & told me to "call the store" to get rid of the call, knowing the store would not be able to help me. The classic response from the customer service dept. I couldn't get any assistance from her, so I called back, got a different rep & explained the situation. It was very simple. I needed to make sure the last payment was received so all would go as planned for the delivery date. I also requested she confirm the delivery date. After waiting 45 minutes for her to "find the order, " her response was "they will call you the night before". I asked repeatedly what day would they call & did she see a delivery date in the system. She repeated, "they will call you the night before." I explained I needed to know WHEN, WHAT DAY? "They will call you the night before." I told her response was unacceptable & to stop it. I was so frustrated & angry & I was trying not to yell at her, but this was RIDUCULOUS!It was maddening. Again, she replied, "they will call you the night before." This rep needs to have her employment terminated for stupidity. She has no business being on the phone. I do not deserve to be treated with such abuse from an incompetent rep who doesn't know her job & is just plain stupid. I was so angry & frustrated with her, it was completely inappropriate for her to repeat this statement like a trained parrot & do nothing to resolve my issue. I ended the call in complete frustration, I couldn't believe this has actually happened.
The delivery day comes & they don't show up. I was on the phone from 7:00am until 9am trying to straighten this out. The rep lied to me & said "they are on their way." I didn't believe him. Finally he transferred to me to another department, & the rep there explained my last payment didn't go through due to a "web error, " & the fridge would not be delivered. I would have to make the last payment again & set up a new delivery date.
I took a day off of work for nothing, waited for a delivery that never arrived & I was exasperated from the reps, who are basically useless. They are lazy, incompetent, not properly trained & have no interest in assisting the customer. The rep who repeatedly said "they will call you the night before, " is just plain stupid & incompetent. They also have these long rambling sentences where they apologize that they can't help you. Sears has put me through a nightmare. I've spent hundreds of dollars on a fridge & I've been treated in the worst way possible.
For the past several days I have been getting automated phone calls from sears.com starting at 2am! Yes, the calls start at 2am! They continue throughout the day. I've had to turn my phone off because of the calls. Some go to voice mail & a recording says "sears protection plan." I am being harassed & if they don't stop immediately I am going to file a police report for harassment. I'm also going to file a complaint with the Illinois Attorney General's office.
I'm giving this a 1 because it is the lowest rating available. They deserve a negative number, like -10. This has been a horrible experience. My advice to anyone thinking of putting anything on layaway at sears.com is don't do it. It's not worth the aggravation & abuse you will go through.

I canceled a mattress order 2 days before delivery because the mattress is not available to lay on in any store, and there is a 15% restocking fee if you don't like it (beware). I received my statement today and I was charged the full amount, over $800 even though it is confirmed the order was canceled. It is now in "dispute" status. WHY? Any other company just issues a credit and it's done. DO NOT SHOP AT SEARS.COM! I have had mnay, many problems with Sears in the past. My bad for shopping there again. NEVER AGAIN!

This is a doozy. I requested repair for my LG TV, told them it was the Xsustain board and wanted to make sure they had the part. They said Yes and if they didnt they would return with it free of charge. The guy arrives doesnt open TV but claims Im right its the Xsus board, he calls his office and then tells me they dont have access to that board anymore, but they will give me a estimate on a LCD panel for $1600! I said "why would I pay that for a five year old TV and why would I pay that when its not the correct part?" He got nervious and said well I still have to charge you for service call because your refusing the estimate. REALLY? OK BUt Ill tell ya what, Ill dispute it then tell everyone how you rip off people into paying your service charge by making a huge estimate, on a pretend part just to charge me a service call, NEVER AGAIN!

Today, April6, 2017, I took off work to wait for Sears to once again deliver to my home my new refrigerator. The delivery guys were rude, unfriendly Hispanic guys. One of them walked into my home reading a religious tract that he found on my door. Yes, he actually walked through my living room, dining room and then stood in the kitchen as he proceeded to read the religious tract that was in Spanish and ignoring me as the customer. They refused to bring my refrigerator into the house because I (a female) did not know how to put a valve on the old refrigerator. He then called his supervisor and lied on me and said that I was refusing to accept my refrigerator. I said I wanted to speak with his supervisor and he handed me his cell phone. The supervisor tried to offer me a 10% coupon to calm down; what did she think that I need a 10% constellation prize for the Sears Delivery employees’ nasty lying attitudes. Sears has completely gone downhill! And to make matters even worse, these unprofessional delivery guys took drove in the truck with my refrigerator – leaving me in the street screaming for them to give me my refrigerator. I am sickly and cannot continue to deals with these problems from Sears. I am so disappointed with Sears that I have made it my job to let everyone know about the horrible experiences I have been having with Sear for the past two months.

i ordered tablet for a christmas present for my daughter on black friday and it came long after it was expected. daughter opened on christmas, didnt work. piece of junk, made in china.even the instructions are in chinese. called sears, they said contact merchant who isnt even taking phone calls and their website is down... sears said that due to the 14 day return policy they couldnt help. have been trying to get problem solved for months. nothing. horrible business!

I ordered a kid bike from Sears.com twice and they shipped me another bike twice. The wrong bike was still the Huffy Disney Cars 16" Bike, but not the one I ordered and of course I returned it. The 2nd time, I asked their online representative to order and guarantee for me that I'd get a right bike, but they still shipped me the wrong bike. I noticed that the Huffy(manufacturer) model # was different but the Sears item # was the same as the one I ordered. I strongly suspect that from the very first, Sears.com was actually selling that order(?Not Sure) model bike #K1789 but they posted it as a newer model #21782 to attract customers. This is unacceptable dishonesty. Anyway, I got fully refunded and fairly speaking, the staffs of their local stores were friendly. But I wasted about 20 days waiting and had to communicate with their customer service and wasted gas for picking-up-at-store-return-picking-up-return and still couldn't get the bike I wanted. And they neglected my complaint finally. Very bad experience dealing with them.

I have had the most frustrating experince w/Sears com. Have been trying to resolve an issue for over two months now about the return of a mattress protector that was delivered after I was assured the order would be cancelled because i found out it could take up to 28 days for the product to arrive. Product arrived after I no longer needed it; called was told they would make arrangments for it to be picked up for return. After nothing happened several weeks later I phoned; wasted over 2 hours of my time; manager hung up on me after stating that I would need to pay for the return shipping. She was rude and I contacted the coprorate office to notify them; do not know what will come of it but i know I will never visit or shop sears.com again and am unlikely to shop at any sears or kmart stores in the future as a result. I plan to donate the mattress pad to our local homeless shelter. Shame on you sears.

I placed an order with Sears .Com on November 11, 2017. The item was a green pea coat for my daughter for Christmas. It was supposed to be delivered to my home, but they have said that it was sent to a Sears store in Portage MI. I had gone to my local (30 minute drive) Sears store where a wonderfull caring employee named Pam has called Sears .com 4 times for me. They tell me a bunch of lies about how it is being shipped to my home but it takes a special team to retrive the package and ship it to me. At this point that will be Christmas eve. I have asked if I can drive to this store(1 1/2 Hour drive) and pick it up? But they have told me they can't answer that the special team will do the retrival. I really want this coat or I would have told them to shove it weeks ago. I remember when Sears shipped things between stores on a daily basis. This is so stressfull I thought I could order it get it and be done. I email customer service on a daily basis and get told a pack of lies about delivery or a beat around the bush and don't get my question answered. You can bet that if I don't get this coat before Christmas this is the last I do buisness with Sears. What a bunch of uncaring jerks with a poor excuse for customer service. I have used ther catalog service since 1977 and have never been unhappy with them untill now.
Thank you Cindy Carter

Dear Mr. Johnson,

I’m writing to you in the hope that the “ ---- Runs Down Hill” theory will still work in your organization.;

I placed an order online on November 1st, for a blouse, using Paypal for payment. I received an
e-mail confirmation, a flurry of spam from Sears.com and nothing else. When I returned to the site and attempted to use the order # to check the status, the site did not recognize it.
I e-mailed Imran Jooma, listed as Senior Vice President, e-Commerce at Imran@customerservice.sears.com – to date I’ve had no response. Then I tried calling your “customer service” department: t 3 calls produced t 3 different explanations to the problem. One representative said the order was still processing- 3 full weeks after I’d placed it! At the end of each of these calls I requested a refund, which I have yet to receive, nor did I ever receive the promised confirmation e-mail they promised.

I understand mistakes are sometimes made, but after exploring all avenues even you must find that something is very wrong at sears.com. The blouse is not very expensive, but it’s my money and I’d like it returned. What is more costly, if anyone there still cares, is the cost of your reputation. Needless to say I will never shop your site again
J. M. Dawson

Kenmore glass top range with self cleaning oven.when we set oven to bake 400 degree, broiler came on and then the display started flashing F10, what is that and how do we correct the situation.model79096112409 serial # VF73415789

I have model #665.[protected] and I had a similar issue yesterday. The broil element came on and would not go off. The door also locked and stayed locked until I turned off the breaker. My house was all smoked out. I had to remove the broil element. This is definitely a safety issue. I also agree, Sears was no help!

I was on here researching as my Mother has this range - model#[protected] & was purchased in 2001 - she was baking bread & cooking dinner on the stovetop - she felt excessive heat on her body below the waist. She opened the oven & the broiler was on red hot & would not go off - luckily her son-in-law was there & shut off the breaker. This model number was not part of your recall information - Is anyone else having a problem with this particular model? Sears consumer affairs is of absolutely no help what-so-ever!

We just a RECALL Letter a week ago - we purchased a Kenmore Elite self cleaning range in 2001 - the recall instructed us to stop using the range immediately because it is a fire hazard! Why did it take eight years to figure that one out? Below is the information for the Kenmore Elite Smoothtop Electric Range which are affected:

Kenmore Elite Model: 790.99012xxx Serial No.: VF122xxxxx
790.99013xxx to
790.99014xxx VF334xxxxx
790.99019xxx

The model and serial no. can be found on the serial plate located behind the right side of the bottom range drawer on the unit.

I am having the exact same problem. We also bought our Sears Kenmore in 2000. I have disconnected the wires to the broiler and aren't using it currently until this gets figured out.

I love the little comment about thhe Hybrid cars. lol
But on a more serious note, the customers are Idiots. if a battery dies on you while driving, its either your alternator or belt that may have been stretched over time and is not the corrent lenght anymore and is causing possible slip at times and not charging properly. they probably left their lights on in the car. a bad battery will not become good after a charge. someimes a slow charge may give you another year, but once its low on amps its time to replace. I have a BMW and im a mechanic, I love listening to music in my car, and i hate wasting gas, so a few years ago i used to come to work, and listen to music with the car off.. I figured it would only drain a little power, and once i drove it later that day, it would just charge back up.. well i was wrong, listening to music 10 minutes every morning for maybe 3 months killed the battery. Im a great mechanic, so im told, so i figured i can just charge it.. well i did, it seemed ok, but next morning, there were not enough amps to get the car started.. for the people reading this and dont know about cars..(my car had 12.5 volts which is great, but it had about 100~CCA AND I THINK MY CAR NEEDS LIke 750CCA) so then i thought i need to do a slow charge, and when i got to work, i did, the battery got a nice 9hr chargem, it had about 500 cca, and 12.5 volts. so the car started up and i went home that day. guess what, next morning it was low on amps again so i just ordered a new batt. FYI BMW battery- $175.00 +tax, but after i got the new battery, it worked great.
If your battery is 2 years old and its dead, thats your fault for leaving on lights, leaving doors not fully closed which leave the lights on in the car. or maybe just listening to music with the car off. most likely though, it might have just been a belt or alternator, .

There has been a new type of battery tester that is becoming more commonly used lately. It tests the "life" left in a battery, although in my experience this is not a full test of the batterys condition/capability, with this type of test equipment it is very easy to get a false reading also. This is how many service providers are able to advise a battery is "about to go". Not nessasarily Bad or Good.

With these differences of testing, combined with the potential for a false test, they add to our industry getting the "sleezy business" reputation.

I obviously have no idea as to the status of the battery and vehicles electrical system in question, I can only comment my oppinion and experience in simmilar situations, some of which includes the possibility of the driver leaving the headlights on, or a door adjar, etc. This situation can seriosly shorten the life of a battery.

I am a technitian at a Sears Auto Center and must disclose this and the fact that these are my oppinions and do not represent the veiws and oppinions of SEARS HOLDINGS CORPORATION.

I hope to have been of some help of information, cars are and will continue to be more and more complex, WAIT TILL ALL THE HYBRIDS BECOME TEN YEARS OLD, were really going to have "fun" then.

how does one know "The battery is about to go" ? A battery can be either BAD or GOOD.

wats up shay wat doing

In April 2016 I purchased a range and refridgerator from Sears Outlet in Milwaukie Oregon. The range had a $70 rebate which I filled out and mailed in with original receipt. 3 months later I called to see where the rebate is and was told that the form wasn't completed. I said I have a copy of the form and want to know what wasn't filled in. I was told the store ID wasn't on the rebate slip. I said Sears Outlet - Rebate Offers is on the very first line. I was told they would have to check with manager to see what the hold up is. A month later I called again and was told that they are working on it and should receive the rebate soon. Since then I have called at least 6 or 7 more times and was given excuse after excuse. I called the Outlet store and left several messages for manager to call me back. They never did call. I went to the outlet store and spoke with the manager and she said she would check into it and would call me. I still haven't heard from them. I called Sears Rebate today and was told they are reviewing why I have not received my rebate because they have all the info they need and all is in order and correct. I am so fed up with Sears that I am going to cut up my credit card after being a loyal customer for 55 years. Today is Oct 26, 2016. I am very unhappy with the service from Sears Rebate center. I don't think I will buy anything with a rebate again if I need to send it in and have to beg for them to send the Rebate I was promised. My name is Adele Bowen and live in Portland Oregon.

I live in California, I sounds like this is a all over problem... I also had a problem, Sears/ Michelin... I bought 4 Michelin Tires with a rebate of $70 dollar rebate card.MasterCard I waited 6 weeks and called to see were my card was . I was told that I got 35, 96 cent multi credit on other work I had done to my car < Front and Back alignment... Multi credit VOID my MasterCard.. It showed on my bill separate charges and showed I paid full price for my tires... BOO, Sears, BOO, Michelin
Tires
I feel violated, I went on Sears BLOG to complain and there Blog on the Sears site was Locked and could not put my complaint in also.. But if I would saw this site before I would of bought other TIRES, , , I do not like being lied too! I do not know who the BOSSES are At Sears and Michelin But Us People want our refunds in Cash NO MasterCard.. after seeing this...Shame on You...Please add more complaints...

what stores do accept this card. Does Cotsco accept this card?

We just received our $75.00 Mastercard-SEARS card. WOW --Sears must really be desperate to sell during these financially bad times. I did'nt want to open a credit card account but now I see why it took so long to get this so called REBATE. Master card needed time to process the credit info. This scam must stop. Sucking people into something that should not be. Rebates should be in the form of a PAPER CHECK. Dangling a credit card in front of a consumer that may be in need is really shameful. I thank you for all the above NEGATIVE INFORMATION/COMMENTS and I will attempt to transfer the $75.00 into my checking account and hope that MASTERCARD and SEARS do not hack into that. Our local SEARS store was very helpful with the purchase of our freezer and I think that they were blind sided by the MASTER CARD REBATE PROGRAM as well with this SEARS promoted program.

We purchased a dryer from Sears in October 2010. Since we both work we couldn't take a day off to accept the delivery so we needed Saturday delivery. I registered and submitted the rebate information then waited. Yesterday, I called about the rebate card and spoke to two young men who were rude and kept asking me " how many emails did I receive from sears rebate center " ? It seemed as if they this was their mantra ! " You received the registration email, but you did not submit the rebate information correctly which is why you did not receive the second email confirming the rebate ". The supervisor William told me that I would not be receiving the rebate and that there was nothing I could say or do to change that. I will never purchase anything EVER from Sears again

I also received the card for the rebate but it is hard to use the small balance. This is the most difficult way for a customer to use a rebate.

I bought a refrigerator from sears in the month of July 2010. A $ 75 rebate was promised against the purchase. In September 2010, I received a Citi Prepaid debit card worth $ 75.00. When I went to use it as credit card, because it bears a logo of MasterCard and it was declined. I selected a pin and it worked only for three times for a total of $ 32.72 and since then every time I try to use it, it is declined. I tried to contact the Citicard customer service, it was always disconnect by saying" good-bye." The question is, why the Sears didn't simply send a check to avoid unnecessary botheration to it's customers. In a busy life who has the spare time to call the Citicard's customer service which doesn't have any results. For sure it could be a legal financial fraud to cheat the people with their money, because after a few efforts one may forget to call and after the expiration date, the Citicards will keep the money as unclaimed money. M.Khan

Like somebody mentioned above, you really are a bunch of whining idiots. You all have nothing better to do than complain about something that deserves no complaint because you cannot read a few simple lines.

If you go to the site listed on the back of your card (www.prepaid.citi.com/sears), and register your card, it clearly gives you options on what you can do with your card.

1) Go to your bank and get your full $75 as a cash advance (without any fees).
2) Get the $75 transferred directly to your bank account.
3) Get the $75 sent to you as a check.
4) Use the card like a credit card at any store that takes MC.

I can vouch for method #1 because I just came back from the bank with $75 in my pocket via a cash advance on my Sears rebate card. Just walked up to the teller with my card and ID and got $75 no question asked. Went back to the website, and sure enough, that transaction was logged as a cash advance, thus rendering my card back to a $0 balance.

Also, the rebate form I filled out did clearly say that the rebate would be in the form of a MC debit card from Citi.

As for the monthly fees, the site clearly says that the $3 monthly fee will only start after 12 months, and only if there has been no activity on the card for at least 3 months. And judging by how desperate you all are to get your rebate money, it is highly unlikely that your card will go 12 months without any activity.

Seriously, you really are a bunch of whining idiots.

I purchased a new mattress and box spring at sears on 07/05/2010 and was promised a 75.00 rebate. Of course, the rebate isn't processed and mailed until the return period is over. I finally get the card and it does not work. It has been rejected by Amazon.com, Sears.com, and gas stations.

I did get help by calling [protected]. once you get to the part where the automated voice asks for your credit card, just ignore for four times and you will then be transferred to a live person.

I will never buy anything from Sears again. What a waste of time to have to spend two hours just to get a rebate.

Thanks Chuck Daggett for your great directions on how to get the cash to my checking account. Now I will just hope it is there in 2-3 days. I panicked today when at Walmart with a full cart and the card didn't work and the employee about yelled at me saying I was trying ot use a Sears Card there, like I was the dumb one. Then tried to call, no luck, then googled sears rebate and found this site and thought I was doomed, until I got to the end and saw your post, hopefully others will see it also (and again hopefully my money will be in my account soon.

Well here again refrigerator number 8 was delivered so they called me from outside of my house for me to come out and inspect the refrigerator ..they cut open the box and the delivery man said oh my god it's damaged also..another day of saying home from work here again blue ribbon just don't care...thanks for making this easy for me Home Depot got all my business for a built in oven counter top stove microwave washer dryer the list goes on...what a bunch of losers..sears CEO needs to investigate this now

Ok im the one with 7 refrigerators delivered damaged ..well blue ribbon Gave me a NEW case manager named Tina extension 67 SHE STATED I'm NOT getting another refrigerator are you kidding me even the delivery men seen scratches and defects on the door..well to all the unhappy customers BBB and I notified channel 7 news on your side..pictures and statements from the delivery men are on my side...sears kenmore and blue ribbon I'm NOT done with you. Tina was very unprofessional at blue ribbon so you buy a product they mark your wall and she states they are done delivering to me...not good business sears...I asked for there managers they state there's no one higher then them...Monday can't come soon enough..I will physically take the door off and bring it to court, when the judge sees the door he will 100% stick with me and all the paperwork with the drivers writing stating. Damaged refrigerator ...they want to play a game. Well game on sears and blue ribbon..I will win this case

I had a refrigerator delivered 7 times to my home and still defected BLUE RIBBON IS A JOKE stay AWAY FROM KATHY EXT 26 run from her she's a nasty person. And they get mad at me because they DELIVERED ME a Damaged refrigerator go figure BLUE RIBBON you would think it's the best and its the WORST. I HOPE SEARS goes out of business that's my wish because no calls no emails no response SEARS karma will get you the way you got all of us and for Kathy at extension 26 you need to quit that job because what you say and what you do are 2 different things you nasty old lady...sears don't give a crap about there customers I will never buy from them and I will cancel my sears card now ..lowes I'm remodeling my house with a stove microwave a washer and dryer dishes pots and pans linens bedding lawn things BBQ grill and guess what sears YOU LOST

Sears is awful. They do not care about their customers or their reputation. If you have a complaint, they will run you in circles and waste your time, hoping you will give up and go way. I will never purchase another item from Sears. It's sad... they were once a fine company.

Dont waste your time calling Sears customer service- I wasted hours calling customer service with no results- I only
spent $5000.00 a yaer at sears - not enough for them to care.
but in TEN years that is 50, 000.
I hope that would join me in boy-cotting sear untill they fix the problem the have with customer service.
ALL I ASKED WAS FOR THEM TO SEND SOMEONE FROM CUSTOMER SERVICE TO CHEK ON SEARS IN CHEYENNE
AND SEAR FIRST HAND THE OPERATION OF THE STORE.
in the meantime please check out snap-on or lowes, I have had good luck there. less customers will show them by hitting them in profitts

I can't believe how long it takes to stand in line to be helped at customer service. It takes forever. If I knew it was going to take over an hour I would have gone to lunch and come back. And the poor guy in front of me, York Galland, forgot his receipt and they told him he had to come back!

Why not have customers take numbers, tell them when to come back. At least you can go get lunch, or wonder around the store for awhile... of course to buy something else that doesn't work and have to bring back... I guess that might not be a good idea.

I took my lawn mower to Sears Repair Center (Kennesaw GA location) earlier this year for my annual maintenance and noticed the customer service was lacking but did not mention anything back then. Yesterday, my mower stopped working and I tried to reach the store 10 times yesterday. At least twice I did actually get someone but they immediately put me on hold and never came back. So I located the store hours on www.sears.com (store location function) and noticed their hours were listed from 8:00am until 8:00pm so I loaded the mower in the car and drove all the way over there only to find the store had closed it doors at 6:00pm.

Today, I try calling again and again no anwer, so realizing I really need my lawn mower fixed I drove all the way back over there again. This time I find no one in the store and after calling out for someone from the back a sales associate appears. I ask her if I can speak to the manager, I want to inform the manager about the website. She directs me to get my mower and she will find the manager and send him outside to speak to me. I unload the lawnmower and haul it across the parking lot only to wait for 20 mins to see the store manager.

Finally, he appears and asked me what I am doing just standing there. I told him a was waiting to see the store manager. He told me he was the store manager and so I told him about my experience with the phones and the discrepancy between the actual store hours and sears website. This is when it became very disturbing. He told me that management did not give him enough people to run his store and that he had 90 customers the previous day and that he didn't need my business. I was really shocked as he turned around and re-entered his store. He didn't say I am sorry or anything. I have never been treated this way.

My background: I am a certified ITIL manager. I have been in customer service for 27years. I know we all have bad days and many customers are really just unhappy people but I have never had a manager tell me he did not need my business neither have I ever had anyone in an organization bite my head off for letting them know about some informational discrepancies. In the end, I found a repair shop not more than a mile from my house but I can't help but feel like if I were the manager of that store I would get fired. This guy is getting away with treating customers this way.

I did call Sears Customer Service ( in Manilla?) and they were quite courteous but it still seems that store manager is untouchable. Sears has lost my business for good. This small job bungle has cost them all sales from me, my family and extended family.

This is a Letter Written to Sears about my issue, which explains everything:

To whom it may concern:

As you can see from the information below (which contains the order number and my information) I recently ordered a portable air conditioner. If you look at the history of my account you will also note that in the last year I have spent a considerable amount of money with Sears on some large ticket items and until this week I had planned on some more purchases.

The purchase of the Air conditioner has now changed my opinion of Sears and how they treat their customers and view their customer’s time, I don’t think I will ever order anything from Sears again.

When I placed the order for the AC unit I was given two options for delivery: 1) Pick it up at a store free of charge or 2) have it delivered for a fee of $60. When I looked at the expected dates of each of these options, having it delivered to me for the fee of $60 was fastest way to get it and I was given the option of having it delivered on the 30th between 8 and 1 or 5 and 9. If I chose to pick it up the date would be the 2nd of July and due to the humidity and the holiday I wanted it sooner than later so I chose the delivery to be on June 30th between 5 and 9. On Monday I received a phone call confirming the delivery and making sure that someone was going to home during this time and of course I agreed someone would be. On June 30th I left work early and turned down invitations for Canada Day parties so that I would be home to receive the shipment. I arrived home at 4:30 and began the wait. 9:00pm came and went with no truck or phone call as to why the delivery was late. At 10 minutes after 9 I made my first call to the delivery centre and was advised the AC unit was on the truck and that truck may be tied up but it should come eventually, but if didn’t hear anything by 9:30 call back. When 9:30 came I was angry that I wasted my night sitting at home waiting for a non-existent AC unit to arrive and I called the centre back again. At this point the agent refunded the delivery charge but stated that the truck may still arrive and if it didn’t please call back at 10:30pm my time. So at 10:30 I call once again to hear an agent tell me that we need to reschedule the delivery for either Friday between 8am and 1pm or Saturday between 8am and 5pm. I think my exact comment to her was “You have to be kidding me, my AC unit is on the delivery truck now and I have to reschedule for either Friday morning when I am at work or Sometime during the day Saturday and of course I have to sit and wait all day until it comes?” It was at this point I suggested they drop it off at my local pickup centre so that I can have it for Thursday, which the agent then informed that redirecting the unit could take 4 to 5 days for me to get it at the pickup centre. When she told me this I know I started to laugh and said to her “My ac unit is on a delivery truck now but has to be taken off the truck and rescheduled for a delivery two or three days from now, how come they can’t either drop it at a store or bring it to me Thursday late afternoon or evening since it is already on the truck?” I was then told that delivery times cannot be narrowed down any farther then they currently where and scheduled deliveries take precedence over store shipments, that the reason they could not deliver it Thursday to me was they already had a full schedule of deliveries to make and the reason it could not go to the store on Thursday was they needed a full truck load before they would send it out.

So this morning I called the customer service line to see if there was any updates on what was going to happen and a lady named PAM informed of a couple of things:
1) The AC unit was never on a truck for delivery Tuesday
2) The $60 compensation I was given (yes not a refund for a service I didn’t receive but compensation) was more than fair for the situation and frustration I am dealing with.
3) That the special deliveries team was now handling the “case” as the item was now marked missing, this was right after she told me that she could tell it was sitting at the delivery dock and the reason it didn’t get shipped was it didn’t arrive on the dock until 1:45pm on Tuesday and the drivers load their trucks early in the morning.

My questions at this point are:

1) Why didn’t someone call me to say the item was not going to be delivered? They called to confirm the day before, because the delivery guys time is so damn precious we wouldn’t want them to come all the way to my house and have me not be home so why is my time any less valuable?
2) Why would a customer who was promised a delivery one Tuesday not be priority on the next Business day?
3) Can you have your customer service agents stop calling a refund compensation? Sears has not, and by the sounds of what is now happening, will not provide this “Delivery service” to me so why should I have to pay for it?

I honestly thought that Sears was a better company this, I guess it was due to the fact I almost always dealt with my local store when I wanted anything. Well Times have changed in Canada and guess what Sears isn’t the only store buy from. If I ever get the AC unit, it will be the last thing I buy from Sears for a very long time.

I will update this post as I get more info.

Ever since Sears was taken over by the white trash K-Mart Corp. their customer service dept is clueless and rude. This was a store renowned for its customer service. I would have to think long and hard to ever purchase another big ticket item from them again.

October 21, 2009

Bruce Johnson
Sears Holding Corporation
3333 Beverly Road
Hoffman, Il 60179

To Whom It May Concern:

I purchased a Kenmore Front loader washer on 11/28/2008. It recently stopped working a couple days ago on 10/10/09. I called the service department being that the washer is still under factory warranty. I spoke to Ray on 10/10/09 to schedule a service call she scheduled it for 10/21/2009. She gave me a window of 1pm-5pm. I asked her if she would please have them call me at least 30 minutes in advance she said no problem and I gave her my contact information. I decided to take half a day of work to be here when the technician arrives. Thirty minutes to 5pm I receive a phone call from the service dispatcher that the call would have to be rescheduled. This made me very upset due to the fact that I am service technician myself and now they decide to cancel four hours into my window (again I am a service technician!) Meaning that your service technician was not courteous to realize that he was not going to make it to my window of 1pm-5pm.

Being that I was very upset, because of these hard economic times I took half a day off work with no pay I called to speak to a supervisor and was transferred to John and John could not help me so he transferred me to another supervisor from corporation named Sydney that also could not help me, but to make matters worse as I attempted to hang up and I did not hang up the phone, but she thought that I did I heard her speaking very rude about me to her co-worker about my problem. I find this very unethical and poor customer service.

I am not asking for compensation, but you have lost a loyal sears customer and I will let all my friends, family members, and my customers of this unfortunate customer service nightmare.

Respectfully,

Bradley Stumpe
4268 Vicliff Road
West palm Beach, Fl 33406

I have been on the phone now and passed around 4 times to another service rep. I've asked to speak to the manager and they passed me to someone who ansered the phone by saying he has managerial allocations! On hold yet again while I write this complaint - I will NOT buy another Sears product ever again because of their LACK of service. horrible.

I once again recieved bad service at this sears location we went in to purchase a sofa and chair not only could we not find an employee who wanted to help us, we paged for an employee who never came.Im shocked that customers are avoided and ignored, we are off to purchase a couch and chair elsewhere ...one employee did mention they are only given so many hours a shift lol..i guess even the hours they do work is too much

I was bought a 19.2 drill/ driver combo for my birthday last july. Both batteries and the charger are dead. I brought it to sears once and they told me they could have it shipped for free as a perc. When I brought it back in to actually have it sent out they told me those parts arent even serviced. Basically Im out about $120 because it is useless without the bad components and will cost as much as a whole new set up to replace the bad parts as well. 3 hours of time and no record of my name even though I have a credit card and a business account with them. WTF SEARS AND CRAFTSMAN !?

I HAVE CALLED PARTS AND SERVICE LINE ABOUT CLIPS FOR LARGR ROLL AROUND BOTTEM TOOL CHEST AND LARGE TOP TOOL BOX I BOUGHT IN 1977.THEY WERE UNABLE TO TELL ME WHERE I COULD GET THE BLACK SPRING STEEL CLIPS THAT HOLD THE DRAWERS TO THE SLIDES. BREEDING.JEFF@GMAIL.COM

In the month of July I called Sears Extended Warranty Dept. .and ordered a part for my stove and at the same time I ordered a part for my Kenmore Fridge. I was told at that time that the part would be sent along with the technician when he came to repair the stove. Apparently he was not told about the part for the fridge, he called and re-ordered the part. I have received numerous telephone calls from Sears Service Dept. telling me that the part was in and that it would be sent along with the technician. I have also called Sears Extended Warranty Dept. On one call I was told that they no longer make my model fridge and that they could not get the part for it, I asked the man then what do I do for my part and of course he said he did not know. Now here it is December 17 and I still have not received the part for my fridge. Would you be able to help me solve this problem

We have had trouble with our Kenmore 3door stainless steel Refrigerator. We have had different repair men here three times. I think (at least hope) they finally have it fixed. I do not like buying an expensive appliance and something goes wrong with it before it is a year old. I do not believe that you should have to buy a maintenance agreement to get good service. If parts were made in the USA maybe things wouldn't break down as much. Technician ID 0546143 was very friendly and helpful and in no rush to get us fixed. You should have more employees like him. It is hard to understand foreigners on the phone when you call and try and get help through the customer service number.

In Suffolk county New York, no refrigeration on sears model 795.[protected] purchased 4/22/2017. Called for service appointment on Tuesday 6/19/2017. Sears scheduled an appointment for Saturday 6/23/2017 between 8AM and 5PM. Called Sears at [protected] early Saturday morning to confirm appointment. Vanessa at Sears service confirmed that a Sears service technician would arrive between 1PM and 5PM. At 4PM Sears service rep out of Maryland called to tell me that the Sears service technician wouldn't be keeping the appointment. I asked to speak with a supervisor and the rep trunked me off to the pre-recorded Sears menu. This is the hard cold reality of owning a Sears product and trying to deal in good faith with the Sears service center. It is certainly not the picture that Consumer Reports paints about Sears refrigerators.

We just came home from vacation to find our sears trio elite refrigerator had its light unit melt down. It ruined some of the food and i'd assume it could have caused a fire. It was hanging by the wires and melted items in my fridge. I'm so glad i saw this site before buying another piece of sears crap. Hopefully i can cancel the service call for tomorrow.