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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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11:02 am EST
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Sears customer service

I was in to get 4 new tires for my truck and the service/ sales people working there were to buzy selling a lady 1 new tire instead of repairng it . It took 3 sales service people to convince this lady to buy a tire so when I requested help and they told me we will be right with you I said I will take my business elsewhere since selling 1 tire is more important than selling 4. the sales/service people just stood there looking at each other. smart business .

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lisa
Seven Valleys, US
Apr 13, 2009 2:49 pm EDT

Took my car in for adveritised tires and oil change. The bill for the tires when installed was suddenly $250 more than the advertised price. Had them remove them and went elsewhere.
Worst part was that when they changed the opil, THEY NEVER PUT ANY OIL BACK IN MY CAR. This was not discovered until a couple months later when my engine was completely ruined. Do not do business with them unless you have a real good lawyer!

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11:58 am EST
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Sears open box scam

I recently had sears home comfort upgrade my furnace, water tank and A/C. The A/C unit was a display model open box thereby reducing the cost about $400 dollars which was supposed to have been used to improve the duct work in my basement. The contractors said they didn't do it because they found sufficient duct work once they opened the ceiling.
So the question now is ...Where is my $400 ?
The salesman hasn't returned my calls though I've given him ample opportunity.

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10:10 pm EST
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Sears billing harrassment

Sears harrassment unwarrented, to an 87 yr old widow.

My mother has had a sears card with sears since they moved to Canada so 50yrs ago, she has always supported sears and has paid her bill always before or on time. She recently moved as her husband passed aways, so the bill got sent to the old address.
So instead of Sears credit calling and gently reminding her that her bill of $104. was over due they found it necessary to call her for times in one day, speaking loudly and quickly to her say that she had to come in immediately, stress that they would have to forward her account to a collections agency. How rude! Do you think Sears could possibly take the time to see who they were talking to maybe take a minute and do some back ground work to check credit or age of the person they are dealing with.

My mother and our family will no longer support sears, hope it was worth the $104. for sears!

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3:40 pm EST
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Sears sears's disgraceful service agreements

Sears’s horrible customer service personnel

I purchased an LT clothes dryer and washer from Sears. Both have broken down on several occasions within a year. I have had many and lengthy dealings with the awful people who man the phones and are supposed to provide the services of “professionally trained Technicians” for Sears’s customers.

These people do every thing possible to make the whole experience catastrophic. (I must be clear …. WHEN the professionally trained Technicians eventually arrive they are superb).

Wherever the people who answer the phones are located and whether they are a sourced out system for Sears, they do the company and the customer great harm.

The people managing the phones are rude and do everything possible to make an already distressing situation horrible. As mentioned in a previous complaint on this site
I was told to “hang my clothes out on a clothes line.”

Before you are tempted to buy appliances from Sears or to suffer the disadvantages of their rude phone personnel, please think it over and talk to others, and then go somewhere else where service and the customer matter.

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8:21 pm EST
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Sears poor customer service

On October 30, 2009 I purchased a Nodic Track T5 Treadmill (24955) from Sears. The Sears associate explained to me that if I had any problems a part would be replaced or the whole treadmill would be replaced if necessary. I had my delivery of the treadmill on November 6, 2009. Upon setting up the treadmill the delivery technician found a broken cross bar. He called Sears from my home and had Sears order the new part. Two days later, 11-8-09, Sears called me and said I needed to order the part myself. So on November 9, 2009 I called in and ordered the cross bar. I was told that I would recieve the part in a week. On November 18, 2009, I still had not recieved the part so I called Nordic Track and was told the part was out of stock andthey had no idea when they would be able to ship the part. So I then called Sears and explained I have a broken treadmill and can't seem to get a part for it. I asked if they had this treadmill in stock at the store and they said they had 3 of them in stock. So I requested they bring me one from the store and change it out with mine. After checking with management I was told yes they could do that. Then I recieved a call later that day and was told that was not going to be possible after all and they would have to order another one, plus it would be about 2 weeks to get it in and set up delivery. They then asked if I could bring the broken one back to the store. I paid $65.00 to have the first one delivered less than 3 miles from the store. I told them they could take the broken one when they bring me a working treadmill. On November 19, 2009 I am feeling very unsatisfied with this whole situation and decided I would just be better getting a refund. I went to the store and asked for a refund of the treadmill and the delivery charge and was told the delivery charge was non-refundable. I told them, so you are making me to pay a delivery charge for a product that was not usable. His answer again was, its not refundable. I find this to be very poor customer service and will not consider making any future major purchases with Sears. Thank you.

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Pam Seymour
Hebron, US
Feb 02, 2011 5:44 pm EST

I'm having an issue with customer service on my Nordic Track purchase too at the moment. It was promised to me that the assembly of the treadmill would happen when it was delivered. They delivered it without assembly. The delivery men said that I would get a call later that day about the assembly. I found out later from the store that the salesman set up the delivery with the wrong company.. One just delivers and the other deliver and assemble. Well, a got a salesman to admit to their error and that they were going to fix it, but I'm waiting and waiting for a call for resolution to this problem. I would hate to think there still might be something wrong with the treadmill.

The whole service and the run around I am getting is the problem. It appears they were aware of the problem with the delivery choice before it was delivered, because the delivery men told me I would be getting a call. Now if they called me initially and told me the problem and then changed it to the correct way... even if there was going to be a delay.. I would have understood. But the constantly waiting for a solution from their mistake is really unacceptable.

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8:52 pm EST
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Sears bad faith rebate promises

Sears rebate organization will not honor rebate promise even after two resubmissions of all details and a letter from salesman. Only $60 rebate but not worth aggravation. Don't expect sears to follow through on their promises. Better to deal with anyone else!

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6:53 pm EST
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Sears awful service

Sears Canada in Burlington - have you ever tried to get "service". They have had my vacuum for repair 2 months now. After the first month, they decided to look at it. Now into the second month they are ordering a part. Their only response...we will get back to you to see why it's taking so long!

Issue #2 - I bought a Kenmore fridge Feb/08 and the motor blew Nov '09! Surprise - one year warranty and they washed their hands!

Issue #3 - My parents bought new fridge and stove - both came damaged and it took 6 weeks to replace!

Issue #4 - I bought a new stove - after the first self clean the glass was totally discoloured and the response...that's what you get with self clean ovens! NOT, I've had one before and never had an issue

If you like to wait in a loooooong line up of customer service people who will get you to the right people...good luck with that, you NEVER reach them. Shame we only have two department stores in Canada

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4:03 pm EST
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Sears dangerous obstruction in eye glasses

my wife purchased with prescription new eye glasses with transitional lenses. After a while there appeared coin sized brown obstructions in the glasses,
which endangered her view, she easily tripped, had difficulties during driving and got dizzy. After complaining Sears finally admitted the problem and exchanged
the lenses. Same problem occured again, again, again. Finally they refused to do anything about it and my wife now is left with same problem: she easily tripps, has difficulties during
driving and other activities, now she is depressed and if an accident happens who is responsible ?
We requested several times to recall the poor made lenses, but nobody listened.
Please advise to which government agency or consumer protection agency or whom else she can go in touch with.

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1:19 pm EST
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Sears irresponsible service

On 11/03/2008, I went to Sears in Cupertino to get four tires replace on my car. At the time, the service person recommended the Road Hazard Plus Agreement and I purchased it. The total cost was $511.76.
I have noticed the driver side rear tire had been losing air slowly but I usually could just pump the air and it was fine to drive for another two or three week before it got low again.
Since my commute to office is long, I decided to have Sears to take a look at it on 11/15/2009. If indeed it was a flat tire, Sears should be able to fix it and under the road hazard plus agreement I would pay nothing.
Two hours later, I went back to pick up the car. The service person told me that the tire was good and the repair was done to fix the flat. It was all good and I did not need to pay for anything.
What I did not realize that I did need to pay for something, my life almost.
As it turned out the good tire that Sears claimed to fix and good to go got totally flat on Monday when I was on the way home. I did not suspect it was the tire causing the noise. When I got home, the tire seemed to be totally flat. i called AAA to come and help me to replace the tire with the spare one. He told me that the tire was no good any more.
I drove the car to Sears after AAA put the spare on and left the car there as the store was closing. The technician called me next day and informed me that the tire was damaged and could not be repaired. I would need to get a new one. I told him to have the manager call me because Sears told me the day before the tire was good and the flat problem was fixed. Now, I was told that I needed to get a new one (and I know it would cost me two tires instead just one.)
The manager called and claimed it was nothing to do with Sears. Now, he blamed it was the manufacture's problem. If it was manufacture's problem, why was I not informed on Sunday? Why did Sears tell me now? I understand no one wants to admit he or she makes a mistake and always try to blame to someone else. Sears tried to blame it to me first, then they found out I left the car the day before for the problem that they were supposed to fix. Now they blamed it to the manufacture. I guess they thought I got the tires somewhere else. I told the manager that I got the tires at Sears. If he wanted to blame the manufacture, it was fine but Sears needs to replace it for me as I purchased four tires there.
The way Sears doing business is totally unprofessional. I almost put my life in danger not aware what they had done to the car that Sears told me the tires were fine. If something were happened on Monday, Sears would be totally liable.
All I asked now is for Sears to get my car fixed and return it to me. I just couldn’t believe Sears tried to get out of paying for the damage. If I were informed the tire was not good, I would go and get both tires replaced. Because of Sears’ ignorance and irresponsible, I got one totally damaged tire and one good one that I have to replace. And Sears tries to get out paying for anything.
If this is how Sears does business, believe me, words travel fast, especially at WWW era. For me, I would probably go to Costco for tire services now from now on despite Sears is close to where I live.

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8:22 pm EST
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Sears poor customer service

Sears closed the repair depot in British Columbia's Capital City, Victoria, so all appliances must be sent to Vancouver for repairs. It takes about 3 weeks to hand in your appliance at the Victoria store and have it returned. Before they will return the repaired appliance to their Victoria store (not to you but to their own store) they demand payment in full. They won't send the invoice first, so you have no idea what they did - they just say pay up and we'll send the appliance to the store in Victoria where you can pick it up. They refuse to allow you to go to the victoria store to see the invoice and then pay. After paying for repairs which clearly include shipping, they won't even deliver it to you. There is a lot of competition for appliance sales in Victoria, and this is the las appliance I will buy from Sears.

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dennistint
Calgary, CA
Oct 30, 2011 4:53 am EDT

I bought a new fridge from Calgary NE store. I paid the delivery and removal of old fridge. I got delivery on 26/Oct/2011.The delivery guy stated the truck was too full and he couldn’t take my old fridge, he planned to come back to pick it up later the same day. However they never came back since that day evening, we called the delivery line of Sears 1-866 service and requested to pick up my old fridge every day. I was still waiting but no one shown up. I am really upset with your services, it didn't help. Next, I had talked to many supervisors (example: Linda), promised but no action. In addition, customer rep kept change and I didn’t able to talk to her again. Your customer service is good to play phone tag but no service.
This lesson teach me the good lesson to have backup plan. No trust on Sears customer service ! Never purchase anything from Sears again.

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philip ruff
kilburn, CA
Dec 14, 2009 3:13 pm EST

we bought a dryer from sears and took it out of the box threw
the box in the fire place and when we went to hook up the vent it was different from our previous dryer it only vented out the back our other one went down through the floor.Now we have the dryer stuck out 16inches past the washing machine in the middle of the floor.We called sears they said we needed the slip off the box to return it.we called customer service they sent us another slip we took the dryer back out took it to the catalogue store where we got it they said we couldn, t return it without the box unless we paid 85.00 for the box.Then they told us if we reorder another dryer take it out of the box put the first one in the box we can return it. so we brought the dryer back home reinstalled it ordered another one and when it comes we have to take it back out put it in the box from the new one take it back to the store for a refund.SATISFACTION GUARENTEED MY ### i will never buy anything from sears again

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7:56 pm EST
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Sears prices/poor customer service

We recently took our son to have his picture taken at Sears, where he has been photographed since he was born. We will never go there again. The pictures were OK, as usual, but this time the prices were incredible tacked upon poor customer services by the young ladies that were working there. Throughout the course of the experience we were told the following: * The price of the pictures just went up * The price of the picture CD has always been $200 (I've never paid even close to $100 of purchasing it since it's inception) * The price of the picture CD is regularly $120, but it went up for the holidays * You have to pay the $50 sitting fee even if you don't buy any pictures * You don't have to pay a sitting fee * Your super saver card is expired (but the card's expiration date hadn't passed yet) Needless to say, it was a very confusing experience that no one should have to endure

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Adam1
Saint Albans, US
Dec 05, 2011 12:00 am EST

We printed out a coupon for, "free photo shoot, collage portrait, and 20% off the total price. After we had our pictures taken we were offered there packages. We took the cheapest one available at $199.99. They then checked us out, took my money, and set a date to pick up the pictures. After leaving I noticed that they charged $169.98 then taxed the amount for a total of $181.88. Since they were closed I decided that when I go back to pick up the pictures I will get my 10 dollars back and point out that they incorrectly figured the percentage off.
When I went to pick up my pictures they argued with me that 30 is 20% off 200. Then after getting out a calculator and confirming that it should have been 40 off they offered me this reasoning. "The person who took your pictures must have decided that the free collage portrait was not nice and gave you another one costing $10." Well this was never mentioned to me and is not shown on the receipt. At the time they put an extra picture in my package for the "inconvenience", but would not give any money back. I then made the mistake of leaving with the "extra picture". After contacting everyone I could in Sears I am being told that since I took the extra picture I can not get my $10 back.
It's not that its a lot of money but it is the idea behind it. Very bad business, very big mistake on my part. Please watch out for them and go somewhere else for your family pictures. They may treat it like "who cares it's only 1 customer". But they lost a lot of future business from me and I will tell everyone I can about them.

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Dominique D-Kyles
1127 211th Place SW, US
Jan 20, 2012 7:07 pm EST

I have left messages on the Alderwood Sears Portrait Studio voice mail five times. They returned my call back twice, call when I called back I could never connect with any one live. So, called again twice... left days and times when I would like so come in with my children. But, no return call this time. So, went online schedule appt. and now I'm second guessing why I should even go and spend my money there... Plus, I'm reading all these complaints, I think I will cancel my appointment and go somewhere else.

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Farhana Ali
,
Apr 06, 2008 9:44 pm EDT

This is a complaint against sears portrait studio_ monroeville, pa. After a lot of planning a my family has been to the studio. The technician at the desk appeared too tired even to give us information on the various packages offered. When we asked her if an appointment was needed to get the picture taken she discouraged us from even coming in even when the next appointment was 45 min later. Unwillingly she accepted us. Then she was so bored that she barely made sure that all of us responded well to her when the photo was taken. She told us that she wanted to give us a white background no choice offered. She made my husband sit while I stood with the kids that was rather odd. Finally it was all over and not a cent worth of the $45.00 we spend at sears portrait studio. I wish we had just used our digital camera instead.

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brehell
irving, US
Nov 25, 2011 9:22 pm EST
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My kids were so excited to get their picture taken yet they went home crying from not getting their picture taken. We stood there for fifteen minutes and the lady would not acknowledge my presence even when I said excuse me. Then a couple came in after me and the lady smiled and said right this way. When I asked why they went first, instead of saying they had an earlier appointment, she said, while rolling her eyes, they had child ssues don't you know what that is! So I said ok we will be back and her and the manager said yea whatever.

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strader
Ogdensburg, US
Jan 22, 2010 11:48 pm EST

I just wanted to say I have spent money on photos at sears in massena new york. They never tryed to make the kids smile at all. They expect 15 minutes to take 5 kids pictures, and they were horrible. I went to k-mart and they spend all the time to make sure the kids smile. They give 30 minutes for time with your kids, thats a lot better than 15 minutes. I just am very upset with my photos. But I did find a better location to have my kids photos done at. My son smiled for every pose, that I had done. The location for the good work, is in watertown new york. That is jefferson county. Thank you

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Brandi
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Nov 26, 2008 4:27 pm EST

My family has been going to sears to have portraits done for 20 years. The last few years since I had my daughter the have been getting worse and worse. We went in on Nov.16 to have pictures made for Christmas. To start things off the people working were very rude. The woman that was taking our pictures acted like we were just taking up her time. She acted like she had something better to do. She didn't even want to switch out the backgrounds. She did end up switching it once. Then everything she did to the longest time. My 2 and a1/2 year old was getting frustrated and so was I. Then when we were finally done she couldn't even figure out how to ring things up. It took her like six tries to get things rang up. Then when I went to pick up the pictures they had not came in yet and wouldn't be in for a week. They had some kind of problem the day we had them made. The funny thing is the peope that came in the day after us, had already got their pictures in. Then when you try to get ahold of someone in charge you can't. My problem is that we needed those pictures for Thanksgiving and now we don't have them.

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WES718
Rosedale, US
Dec 10, 2009 8:16 pm EST

This place has about the WORST customer service. Some of the people need to learn the art of customer relations. Simple smile and patience is not much to ask for. Took my daughter to take pictures, this one young woman, whom was not at all ladylike, had attitudes, looked uninterested in the job, unable to make my daughter comfortable during the session.

Sears should hire more professionals, at least, make sure that customer satisfaction is achieved. Shame on Sears Valley Stream, NY Photo Studio. If she does not like the job, look for something else.

There was a young man, very courteous. I will not be doing business at this sears location. I guess Christina should get a class on professionalism.

Hello, my name is __________
Are you Mr. __________ (not, This you!) I was shock!

This is not much to ask for!

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Howard
, US
May 17, 2010 11:01 am EDT

We went to the Sears Portrait at Cambridgeside Galleria and the photographer there was Amy. She is one of the most rude staff I've ever met.

When we got there for our appointment, she was out on her break, so we waited, and when she got back, she just nonchalantly told us to wait some more because she needed to edit some photos! When it was finally our turn to take photos, her attitude was terrible. Firstly, as this was our first time at taking professional shots we were a little nervous and didn't know how to pose. She not only made us feel uncomfortable but she was very rude in carrying out her instructions for us to pose in this or that manner. She even told me that "mdm, stop trying so hard, you're raising your eyebrows, bending too forward...", she said this in a very rude manner. I would have preferred her to tell this to me in a nicer tone. After all, aren't photographers meant to make you feel more relaxed and not more agitated?

The next day we came back to choose the photos. Again, Amy wasn't in the best of mood and after I chose all the photos, she keyed all the numbers in the computer. When she showed me all the ones I've chosen, they seemed a little less than what I chose, so I just looked more closely at my sheet of paper and tallied them up by myself. She said I looked as if I didn't trust her. I told her "i'm not doubting you but I just wanted to be sure thats all", and you know what she said after that? "you don't have to be so defensive about it"! I was shocked at her words.

I have never seen someone who so rude in the customer service line before, this I feel is something very unnecessary and uncalled for.

Amy also speaks very rudely to customers on the phone, while I was in the store, someone called, and Amy said "if you'd like to come to get your photos taken, don't come after 2pm, we're busy" and her tone of voice was not that friendly.

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danaya p
Groton, US
Aug 03, 2010 9:58 am EDT

i will no longer be giving sears portrait my business. three times i have tried to book an appointment to take pictures and every time i recieved a phone call with an excuse as to why they were unable to keep the appointment. they did offer to switch my appointment times BUT i do have other things going on in my life and cannot work my schedule around just because they cannot conduct their business properly. i have been dealing with sears portrait studio in va for years and have never experienced this lack of customer service, that is until movin to groton ct and attempting to take photos at crystal mall. from now on im usung jcp studio for my convienence.

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safarimom
costa, US
Apr 11, 2010 1:10 pm EDT

Sears Portrait Studio is a rip off!

I took my son here for his 1st birthday pictures. The photographer was friendly enough, but the pictures were terrible! First of all, she only took like 20 photos so I didn't have many nice ones to choose from. My appointment was supposed to be for an hour, but she took the photos in less than 10 minutes. The backgrounds were ugly, dirty and stained, and the props were old and outdated. I bought the CD which includes 8 sheets of photos for a grand total of $180 bucks! I could have bought a very nice point-and-shoot camera for this price and taken better pics myself! I would never recommend this place to my family or friends--I would actually tell them to avoid this place at all costs!

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Sears Poor quality

My top-of-the-line Kenmore Elite HE 3t has been problematic since I purchased it in 2002. In Oct. 2009, it stopped draining. The Sears service personnel told me there were numerous problems with the washer, and repairing it would cost more than $1, 600 ($600 more than I paid for it). He also explained that the mysterious holes I had been finding in my clothes were being caused by the washer. Apparently the clothes were getting caught in a tear in the drum lining. This has been going on for years. I never suspected the washer was causing the problem. At one point I thought I had a moth problem and tried many treatments to no avail. I called Sears Customer Service, and their attitude was "out of warranty, out of luck." No one I spoke with seemed concerned that their top of the line washer broke down in 7 years and had been destroying my clothes. I even had one customer service rep tell me "everything tears up eventually."

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Sears bad customer service and bad products

My siblings and I purchased a Sears Kenmore Refrigerator / Freezer from Sears 15 months ago as a gift to our parents. This last week the refrigerator part quit working. My dad Called sears and was told it would be at least two weeks before they could send a repair person to look at and repair it. Needing immediate action he called at least three independent repairmen to see if anyone would come out and fix the problem. He was told by everyone he contacted that they could not work on this product because Sears would not release the "codes" to the electronics, thus making it impoosible to service them. Sears has a monopoly on repairing it's products. Had we known this at the time and had we known that their repair services would be at least 2 weeks before anyone would even come and look at any problems we would have never purchased this product.
A little history is needed here to show just how bad things have become. As far back as I can remember (I am 46yrs old). my family, parents, and grandparents have used Sears products and appliance. My dad has alway purchased and used Craftsman tools and equipment. My grandfather did the same. Some of my dads fondest memories as a child is getting to make the 60 mile trip into the city to go to Sears to make Christmas purchases, etc. This tradition has passed on to my generation. I will always remember going to the Sears store in Ft. Worth, Tx with my parents. The special treat was always stopping at the candy counter and getting the chocolate covered peanuts and maple nuts for my mother. We wore Sears clothing, we used Sears appliances and tools and yard and garden equipment. Always with no exceptions that I ever remember did we purchase any other brands.
That has changed now. The customer service at Sears has gotten extremely bad. The products that used to last forever seldom more than a month or two out of the warranty before they break. A refrigerator should last for years. Not any more.
It used to be that when you had a problem with Sears' products you could take them back or have a serviceperson out right away. Now you get put on a waiting list. It used to be that you could depend on their products to last for generations. Not anymore. It used to be that customer satisfaction was guaranteed or your money back. Not anymore. Sears is playing a numbers game with it's customers. They bet that they can beat you out of warrantying their products and you will just sit there and take the abuse.
I would think that with this failing economy that the people at Sears would be interested in maintaining their customer base. It seems it is just the opposite. I know for sure they have lost at least three generations of business from my family and you can bet we will not be silent about this problem.
Dear Sears, here's hoping you do not survive this economic crisis. Here's hoping you find youself at the same end of the stick that you so willingly place you customers.

C. Mason
Texas

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Sal Haider
Orlando, US
Mar 10, 2010 12:55 pm EST

I have been purchasing Sears products for 30 years...this is the worst experience. Purchased a Kenmore 1hp Food Disposer (model #[protected] Serial # [protected]) and the following day had a 3rd party plumber installed it. The item was defective from the outset and I immediately called the Sears Warranty group they sent a technician who confirmed the lemon product. The nightmare starts now...2 hours on the phone with 6 different people and everyone kicking the can down the street...the result is that Sears will not pay to reinstall they will just replace the product...so for a defective item which is decidedly a LEMMON that I never used I will have to pay for re-installation charge...My advice is to not purchase any Sears product unless you intend to have Sears install it for you...unfortunately they do not say that in any of their documentation on the internet...As a result I will never buy a Sears product...

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Sears failure to repair

We purchased a Sony HDTV on 03May09. By August the picture had degraded to such an extent that it was almost impossible to see what was showing. On 24Aug09 we took the TV to Sears. On 24Aug09, Walt, working for a 3rd party contractor, Telesonic here in Cheyenne, came out, looked at TV, made a few simple inquiries such as is it always that way as when playing a DVD and was told all the time, even when the boys are playing video games. He said that he needed to order a part. On 10Sep09, he returned with a part and said that Sony would not provide a panel. The part did not improve the quality of the picture; TV reception went to zero. On 21Sep09, Sears repair service (From Ft. Collins, CO) came, used a mini-computer or other device, decided that other parts needed to be ordered, printed out a small receipt from their pocket printer, said that Walt from Telesonic had set the TV to cable in lieu of antenna, reset the TV to antenna, and left.
During the ensuing weeks, sears, telephone [protected] called more than 2 dozen times. They would make an appointment for the repair people to return, then call later the same day or the next day and cancel the appointment. They would call and ask if we received the parts. When I told them, "No, we did not receive the parts" they said they would have to cancel the appontment until we did receive the parts. I told them that the repair people said the parts would be sent to their shop, but the telephone people insisted that nothing could be done until we received the parts.
Finally, they rescheduled an apointment for [protected] hours on M02Nov09. At 1831 hours on W28Oct09, an automatic phone message informed us that they were to come today, Th29Oct09, between [protected] hours. We called the 800 number (above) and told that we could not have our scheduled apointment on 02Nov09 and insisted that we must have the appointment today. We figured that meant that Sears had no intention of doing anything, as we had heavy snow and wind yesterday with I-80 west being closed. The snow and winds continue today, and both I-80 north and south and I-25 east and west are closed, schools, the military base and just about everything else is closed. Sears knew that we were in the middle of a blizzard, yet they canceled our appointment for 02Nov09 and rescheduled the appointment for today in the middle of a blizzard.
This morning my wife called again to inquire about possible repairs, talked to a Julia who claimed that UPS delivered the TV repair parts to our house on 13Oct09 and that someone at our house had signed for the parts and that we were liable for the parts. My wife insisted that no one in our house had signed for the parts and Julia then insisted that one of our neighbors must have signed for the parts and said we needed to check with our neighbors to see if they had the parts (in the middle of a blizzard!). Julia finally gave my wife the tracking numbers (2) and my wife called UPS, who informed her that yes, the parts had been delivered TO THE REPAIR SHOP!
Doesn't Sears have even one competent person working for them?
Don't their telephone people need to take some sort of training in customer relations? Rude, crude, lying behaviour is not appropriate telephone relations.
Our TV has now been out for more than 3 months; we have been trying to obtain repairs since 24Aug09. Can some one help us get our repairs?
At present, they have re-re-re-re-scheduled the repair appointment for 12Nov09, but we have no faith that they will even show up...

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Sears incomprehensible pricing

In the recent Oct 24, 2009-June 18, 2010 sale catalogue, I discovered on page 86E (a small insert specific to Rob McIntosh china & crystal shops) article G - 'McIntosh' set of 2 watering globes. Much to my astonishment the retail price you have on this item is $39.99 - the identical product (right down to the colour of the glass globes) is sold in Canadian Tire for $9.99 (set of 2) or at Giant Tiger for $8.99 (set of 2). How do you justify such an outrageous pricing difference?

As a 30 year customer of Sears Canada this truly instills a jaundiced view of your fair pricing practices.

Thank you.

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richcom1
, CA
Feb 21, 2010 12:07 am EST

I went to Sears to buy daughter a crib, on a scratch and win day. Did not find out till checkout time that it was not on the list of items for scratch and win. They have misleading signs all over the department stating about scratch and win, with no clarification of what is not eligable for discount.
Instead of venting in here people, it is time to bouycot the store. Period. They once had more integrity that they have now. If they want customers, they have to refocus their methods to customer satisfaction, not disgruntled and dismay.

I hope you agree with my post.

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Sears policy re returning/ exchanging items bought on &liquidation&

Sears has copied Canadian Tire's policy of making returns/exchanges as difficult and surly as possible. This past weekend I wanted to purchase an item -a mixer- on "liquidation" that had been reduced to $209.95 from $309. At the cash I was told it was a final sale -news to me- & there was a 10 day exchange policy for another or similar product, but no refund -again news to me. Upon questioning this, I was told this policy has been in effect since Dec. 2008. I was further told that if I couldn't find a similar item; which had to be of same value or MORE, I would be given a credit note that HAD TO BE SPENT THE SAME DAY, IN THE SAME STORE. So in my case if the mixer proves to be unwanted - it's a gift- then I have to spend $209.95 immediately. What if there was nothing I wanted to purchase I asked. " Well, that is your problem" was the exact response. Also any further discounts that the store offers on weekend shopping "specials" no longer apply to "liquidation "items. Now I know why so many remain on the shelves.
Spitting mad I called the so-called President's Line this morning and the upshot was that this is Sears policy to "better serve(?) our customers" I was told. If this is better service, pray tell what is poorer service? I informed the Sears rep that upon receiving our next statement our acc't will be paid in full & closed. This after 39 yrs as customers. The only response was "sorry to hear that and I have noted your complaint". This incident is the straw that broke the camel's back, We have had several bad experiences with Sears in Montreal -mall locations, as well as, the Whole Home stores- over the past 15 months & in each case management both here & corporate could not care less.

So, dear shopper, be vary, very vary of shopping and ask lots of questions. If the answers make no sense let them know and spent your hard earned money elsewhere.

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Sears rebates

Don't expect to receive Sears rebates on appliances. I purchased a refrigerator and a diswasher on the same day. I was told by the saleman that there was a free delivery rebate on the refrigerator and free installation rebate on the dishwasher, both amounting to approx $149. Because I took advantage of zero financing on the refrigerator, I was denied both rebates because they were purchased on the same day as the zero financing.

If the rebates had been approved, they would have been in the form of a Sears debit card, not a cash refund.

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D. Lynch
, US
May 08, 2010 8:05 am EDT

Yes, I agree with you, I bought a waher and dryer. And was giving forms to send in rebate and paid cash for both washer and dryer. So I filled rebate forms this Febuary and never recieved any rebate. So I decided from now on I will go some where else. Sears, I guess does not need my money in more, so I will spend my money at a different brand store.
D. Lynch of Hustontown, Pennsylvania

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Sears defective design on 10& table saw

I purchased a SEARS 10" table saw for use around my home. It is made of thin plastic but served adequately untill suddenly making horrible noises and throwing sparks out of the motor. I disassembled it and found the ball bearings24c9c on the end of the armature of the motor was frozen. I borrowed a friends saw which is the same model and used it for a few cuts when it ALSO had the same symptoms! It's disassembly showed the same overloaded bearing frozen! Neither had been subjected to any unusual treatment or conditions, obviously the bearing is not up to the job and overheats. Since the rest of the saws is good, I'll have to replace the bearings and try to find one that's more durable.
Sears power tools have gotten so bad that there is NO justification to purchase them over the much less expensive Chinese tools

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Valerie
, US
Aug 14, 2008 9:07 am EDT

Two questions I asked of the Sears customer service people today 1) If a service tech comes to your house, works on an appliance, and then declares that it is repaired, is it reasonable to expect that it will work the first time you try to use if after he leaves? 2) In case it does not work, is it reasonable to expect that they will send someone back to finish fixing it that same day? They said yes to both questions, and then proceeded do just the opposite.

We got a tech guy from Sears to come and fix the oven. We have an extended service agreement. He told us that he had finished the work and then he left. An hour later we tried to turn on the stove top and after ten seconds, it shut down, with an error code flashing on the digital display. Multiple tries yielded the same result. A quick call to the service center resulted in guarantees that they would contact the tech and have him right back out. No one called us back, and there was no sign of help. We called again only to receive the same false assurances.

Next day, after multiple phone calls to various customer service people, the bottom line is they can't send anyone out because they don't service our area today. Seems to us like we had to go to the back of the line to get another appointment, even though the guy never finished the job on the previous trip out. Rather than them being inconvenienced by sending someone out immediately, as they should (maybe to work overtime), they are making us, the customer, suffer the inconvenience for their mistake. And the inconvenience is compounded by the fact that we have an elderly man living here, who is physically disabled, and this creates a hardship for us in preparing his meals. Not that this made any difference to Sears when we told them about it. They still did not respond by getting someone to get out here and take care of this. Not yesterday, like they said they would, and not today either. All we could get is lots of excuses as to why they could not get anyone here. Seems to us a long way from the philosophy that the customer is always right.

UPDATE -

UPDATE -- It turns out that the part, a computer board apparently, requires that another part be upgraded in order to make the stove top burner controls compatible with it. This part, however, was not included. The repair tech never bothered to check this out before leaving and he acted completely mystified when he discovered this on his return visit yesterday afternoon.

Nevertheless, I heard him call his office and request the emergency overnight shipment of the necessary part. He told me that it should arrive the next day (that's today) by UPS and that he would be back in the afternoon to install it.

Well, this morning we got a call from Sears customer service informing us that the part was NOT shipped yesterday, but they did not tell us when it would come. A call back to them yielded the information that the part is on back order, and there is NO prevision for when it will be available. And no offer was made to compensate or resolve the problem in the meantime (namely, that we cannot cook on the stove).

We are well into the second week of not having a working range here and Sears' efforts to help us have been totally unsatisfactory. At this point we may just go to Wal-mart and buy a hot plate so that at least we can fry something to eat.

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Koibito
, US
Feb 01, 2010 4:54 pm EST

I purchased on-line an electric range and hood from Sears Roebuck & Co. on Jan 17, 2017. The range has been delivered after numerous arrangements and many telephone calls, mostly to foreign speaking persons who know how to say "I am sorry." The hood has not been installed. I am going crazy attempting to get in installed. I have already paid for this. Yesterday, 1/26 and installer showed up and asked: "Where is the hood?"
When I finally go hold of a person at Sears, I was told the installer had to go to the warehouse to pick up the hood, take it to the place to be installed then install it.
When I went to tell the installer, he was gone.
I later received a telephone message that I think was about the hood installation. Unfortunately, the person who left the message spoke so rapidly from a cell phone, there was no way I could understand the message. I have waited all day., Jan. 27. No installer. I have been attempting to contact Sears for the past hour and 15 minutes. I think their customer service is in a foreign country. The telephone line is horrible and I have difficulty understanding the English spoken. I grew up with a very good impression of Sears Roebuck Company. I certainly do not now. I need to have the hood installed. I cannot rent the property until it is.
The installers finally delivered the hood on Jan 30. After taking off the old hood, they saw it was ducted and the hood they brought is not. (The old hood is a Kenmore – Sears hood) They said they could not have known, nor could I, until they took the hood off.
I therefore ordered a new hood Jan 30. The woman who took the order said it would be installed Feb 1, 2017. I telephoned the morning of Feb 1, 2017 because the e-mail Sears promised had not arrived. This new woman told me the company that does the installation only now would have received the order. There was no way they could install it today, the day Sears promised. I cancelled the order.
So the next thing that happened: A telephone message from the installers wanting to arrange a date to install the hood. Obviously the right hand does not know what the left hand is doing. I told the man I had cancelled the order.
Many many frustrating hours have been spent on what one would think would be an easy task: buying an electric range and hood and having them delivered and properly installed in a house. Again, I grew up with Sears as a solid company. Not now!
Sure hope I get the proper refunds!

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gama enterprises
Windsor Locks, US
Jul 18, 2009 11:24 am EDT

bought a craftsman new under warranty from sears and it does not work they won't accept it and are billing me 520.00 i only paid 225.00 for it and it doesn't

MZMICHIGAN
MZMICHIGAN
Battle Creek, US
Jul 26, 2009 3:38 am EDT

If the item was charged you should be able to resolve with your credit card company and have them reserve charges. You can take it into Sears and they will sent the lawn mower out to be service at no charge to you if you have an service agreement. If all else fail call and speak with Store Manager.

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dlakers
Davenport, US
Jul 18, 2009 11:26 am EDT

this doesnt make any sense. There has to be more to this story.

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Sears missed 2 delivery dates!!

My wife and I bought a chest freezer at Sears in Sept. The first available delivery date was for 3 weeks later! (our old one crapped out so we kinda needed it soon). So, my wife left work early to make the delivery time and she was greeted with a message from Sears saying "Sorry but your freezer never made it on the truck", so we called and re-scheduled for a week later. Again my wife comes home early and again there's a message, "Sorry but your freezer never made it on the truck". The delivery guy on the message said he could re-schedule (again) for Saturday, but there'd be an extra charge! Well, that was it, we called and told them to cancel the order and refund the Sears card. No problem said the (actually quite nice) lady on the other end. Today (Saturday) my wife and I get home from breakfast with some friends and are greeted with yet another message wondering why we weren't home for our delivery time! We have bought all of our other appliances for Sears and have never had a problem, but this was just ridiculous. They say it takes a lifetime to gain a customer but only a minute to loose one, well, I can now safely say that this is the last time I buy anything from, or even set foot into Sears. There's lots of other places around that I'm sure would love to have our business.

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Sears corporate policy complaint

I have been working for sears holdings for a while now. And I work at the kmart in fitchburg, ma. I am a good worker and follow the rules. But no matter how much I do for them or how much training and knowledge I have I will never get a raise. I was rufused a raise for being there almost 1 year and a half! There are three new associates whom has been here for about 2 months, and I just realized that I have been trainign them for nothing... They make the same pay as me, and sometimes get more hours than me!? They say it's because their new and they need to get in more hours than you. But it's been over a month! Hello!? Why should I be denied a riase... ? Well, they also said it's because they're at a pay raise freeze!? Well, I know that there are three or more associates that got their raises because they switched to a higher or other department. So why, again, should I be denied just a $0.25 raise? I mean I work two or more department myself!

Does anyone else think this is bull!?

I have tried to contact corporate but they have not replied. I have talked with my fellow associates and they all say you need a raise now!

Help me please! This is wrong!

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Basil
, US
Sep 07, 2011 4:06 pm EDT

I have been a Kmart customer for along time and i want to say that i think while the stores are nice and the inventory is good the employees at least in the one i go to are very unhelpful and dont seem to understand the importance of the customer.

I would like to speak to someone at Kmart customer service about this.

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CBARKER
Loudon, US
Jul 13, 2010 6:10 pm EDT

we had called sear while looking online for a washer for are cloths we had thought we were gonna be happy with the washer we had ordered the rep on the phone had asked for the item number we were looking at so we had gave it to her n we had told her we like the style of the washer we were looking at and told her the only problum was that it was only 1 cubic foot she had assured us that that was a type o and that it was 3 cubic foot so we went on with the order when they had delivered the unit it looked like a little play set that we would buy for are kids we were very unhappy with the unit so we had called sears toll free number they told us we would have are money returned back to are gift card that we had used to purchesed the washer and had sent ups to are house to pick the item up today we had called sears to see when our money would be back on our card to go to a sears store and pick up a unit that was in stock when i spoke to sears they were very rude and would not give us are credit back on are card and said it would take 10 days to make a dission on weather or not we would get our money back (we never opened the box ) then it would take a additional 10 day for them to mail us a check we are very unhappy with sears and will never go to a sears or a kmart again i do not see how they stay in business working that way i am also contacting the BBB on this matter
thank you for youre time
Clyde Barker
p.s NEVER USE SEARS UNLESS YOU WANT A HASSEL

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Carolann Hilliker
,
Nov 25, 2007 12:00 am EST

On 11/25/07 I also tried to go to kmartfeedback.com after receiving a receipt from Kmart saying you could win a $2500 gift card if you tell us about your experience; what pops up but numerous sites regarding complaints. When I entered one of the sites I realized I was not the only one who was lured to the K-Mart web site to find it down. Okay how strange is this, as I read the bottom of my receipt is states "to complete the survey you will need the 19 digit receipt number from your receipt" then farther down it states "No purchase necessary." Am I wrong to wonder if no purchase is necessary then how are you going to have the 19 digit receipt number from your receipt that it states you need to complete the survey...

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angry11
Hartland, US
Dec 13, 2010 7:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had ordered a video game online on October 22 2010 and paid but never recieved this nor a refund... now it is december 13th and without product or refund, , , and the worst is that i have spoken to just about everyone in customer care and no answers... now my children will be without gift from santa.

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God of Thunder
Great Valley, US
Mar 21, 2010 3:54 pm EDT

Why is it that at least every month my Virus protection removes an e-mail from sears/kmart with a virus attached?
Sandra --- marktree@localnet.com

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jay2014
High Point, US
Sep 10, 2014 7:33 am EDT

I have worked for sears for 6 years and I still make the same I started with.I have seen so many people get fired over things thats out of their control, like offering sales in every call but if they customer doesnt decide to buy it than the agent get on a performace writeup at the end of the month.(So even if the agent is doing their job and the customer declines it the AGENTS fault!) I seen a woman who worked here for almost 15 years get fired because she was short like 3 sales buy the end of the month.You get 3 writeups, step 1-then step2 then step 3, you get fired.I have never in my life worked for a cold hearted company.This is sad.Someone needs to do something about this.

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fed up with kmart
Louisville, US
Sep 04, 2014 11:15 pm EDT

Kmart does not give raises I will be contacting corporate while kmart has freezes on raises

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Awesomecrabcakesupreme
, US
Feb 08, 2014 12:00 am EST

I work at Kmart, have for 7 years.. I started a cashier at 16 as soon as I turned 18 they threw me up at the service desk with basically no training, no overrides and they got mad at me for calling a manager to help me with something I didn't know how to do. I just started off covering shifts and then I started getting scheduled up there. Finally I got overrides. But as a service desk person you're supposed to make 7.90 as opposed to 7.40 and I wasn't. When I confronted my manager he said there was a raise freeze. I told them I had a job offer somewhere else and I was gonna leave if he didn't give me what I earned. Got the 7.90 but only because I demanded it. Kmart is a don't ask don't tell kind of company I wish I worked somewhere else where I was appreciated enough to have more than a 10% discount

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drakr
, US
Apr 06, 2013 5:23 pm EDT

I worked at fitchburg ma. Kmart for four years.
I worked hard and came in on my days off
Never got a raise.
Workers will throw under the bus no matter how hard you work.
There's a couple of managers who are good but one makes
you feel stupid and acts like he in high school and I seen
him hide in garden warehouse drawing pictures on the
windows when he should be out in the store.
For personal reason I left and put in my two weeks notice
My advice is plan on sucking ip to this manager that I talked about
above like many of the employees do or you will get no where
here.

and glad I did now..
My best advice is try not to work here unless you can suck up
to this manager above which many employees do L refuse to
do that.

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MadatTheBigK
, US
Feb 25, 2013 2:20 pm EST

Ive been a Kmart for 5 years, never reveived 1 raise...I trained dozens of ppl, never late, never missed 1 day and never got a raise.
The only thing I have to look forward to is min wage going up in 2014 and ill finally make $9 an hour.

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sears Customer Service. Initial Sears complaints should be directed to their team directly. You can find contact details for Sears above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Sears. Discuss the issues you have had with Sears and work with their customer service team to find a resolution.