Complaints & Reviews

declined check

My fiance and I were in Sears Store at a local mall and when she wrote a check for her tools that she is needing in automotive class, it was declined. She and I both know that her money was in the bank because she deposited it into her bank that day. The money was from her grant that she had recieved to go to school and Sears refused her check. They said that her check was denied and didn't know why.

  • No
    noobcycle Nov 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    the reason they dont know why is the companies that every retailer use do not discuss your private information with employees of the store ..... there are a million reasons a check can be declined 1st is do u ever write checks for large amounts? if not thats one reason 2nd have you ever written a check at seras before?? if not thats reason 2 and the 3rd wich is the biggest was it over $500 dollars that is what is known as a floor limit and in most cases requires further approval and if that approval cannot be obtained ie a credit union on a weekend etc then your check will be declined there are a millino more reasons but those are the top 3 (: have a nice day sears does not refuse your check certigy check verification did *<: although if there was not 1 trillion bad check writters out there these days good ole sears could just go back to the old i belive ya and take it days (: but thats never ever going to happen :<

    0 Votes
  • Da
    Dan Cropley Feb 10, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I dismissed this person's answer. Anyone who wants to be taken seriously should not write in text style gibberish. "do u ever write checks" or "if not thats reason 2". That's just horrendous English and god awful poor grammar. It's offensive.

    1 Votes

have not received an ordered part!

I ordered a part back from Sears for their Kenmore vacuum cleaner. This was in July of 2006, since then I have not received the part. All I get on my order form is... product on back order until such and such a date. On that date another, "Product on back order until such and such a date." Well this has gone on since JULY!! I have called the parts service and gotten rude replies. I tried to talk to the manager of my local Sears and got no where. Is there ANYONE I can get a hold of to resolve this matter?

Thank you
Terry

  • Tb
    TB Feb 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Sears is suffering from a comfortable ride which they forget is the result of faithful consumers.

    It doesn't surprise me that Sears would not honor their warranty on our vacuum cleaner [one of those Progressive Models with the pull behind canisters]. The vacuum is a piece of junk and won't work properly for a number of reasons.... it seems to degenerate and it's well within the warranty period..... hence the warranty should be honored. See you later Sears. Add to the list someone who won't be shopping at your store for consumer goods. I've already excluded you from my commercial sales for my construction company.

    0 Votes
  • Ch
    Charles Armstrong Apr 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Subject: Kenmore Vacuum cleaner model C50XCRF1W017'NA
    Ser. No. Y54506528/NA
    Purchased 17 Jan 2006 Store 0001192 Muskegon, MI $329. 64

    My first dealings with Sears was when I was fourteen years old in 1939 and with the help of my Stepmother purchased through the catalog a two piece, double breasted wool suit at a cost of fourteen dollars. At the time this was an investment of one hundred forty hours of pushing an old reel type lawn mower back and forth across neighborhood yards.

    I have remained a faithful customer of Sears for nearly seven decades and at present have in my household four Kenmore major appliances, plus a microwave oven and, regrettably, the above mentioned vacuum cleaner.

    Shortly after purchasing the sweeper, power to the floor attachment was intermittently lost. When pushed ahead it worked fine, but on retrieval power was lost between the handle and the wand. To me this appeared to be a design or engineering problem and it was returned to the repair department on 29 Nov 2006, but on the way I first stopped in at sales where, with the help of a a like display model, I was able to demonstrate to the sales person what the problem was. It was agreed that my diagnostics were correct and said I would have to return only the wand, which I did. Later I was told that I would have to bring in the rest of the sweeper, which I did on 11 Dec.

    After repairs? and at home the problem remained the same and unfortunately I was not able to immediately return it to repair services due to a near catastrophic medical problem. Finally on 4 April, with the help of a neighbor kid, I got the sweeper into the trunk of my car and, against the wishes of family members and my doctor, returned it again to the repair drop-off site, only to learn that what I thought to be a six months warranty on parts and labor had shrunk to half that and I had missed the deadline by only a few days. I was so distraught I had to walk away, abandoning my sweeper. After making a couple urgently needed purchases I returned and retrieved it.

    I agree that I should have perhaps read the warranty more closely, but at the time about all the reading I could manage was doctor bills and drug dosage instructions, but please listen to the reason for my feeling that I am a victim of circumstances.

    When I first took my sweeper in for repair I explained to the fellow the reason I was returning it exactly as I have related above. Through his obvious mastery of the English language he astutely condensed this to "lose contact when moved down." I can imagine a repairman moving it down along the floor, with a frown on his face and scratching his head. After repairs the unit evidently passed the rigorous testing regimen and was returned to the owner where the true test was performed by an octogenarian housewife, and failed miserably.

    Any suggestions you can make toward resolving my dilemma would be greatly appreciated.

    Charles E. Armstrong
    17467 148th Ave.
    Spring Lake, MI 49456
    familysleuth AT chartermi.com

    p.s. After composing the above letter I chose to think this over for a while before clicking on send. At the first of the week, with the help of the same neighbor kid, I retrieved the sweeper from the trunk of my car where it had been cowering since I returned with it from the store. I decided to play around with it a little, which strengthened my belief that the problem is in design and/or engineering. With a little magic I was able to make some covert repairs and, although they may be only temporary, the sweeper now works fine. Perhaps your repair staff and I went to different schools.

    0 Votes
  • Ta
    tammy Apr 10, 2009

    my husband bought me a kenmore vacuum cleaner for christmas and it blows the dirt right out the back of it . I am very disappointed with it and i would not recommend any body purchasing one of these vacuum cleaners kenmore upright serial # 3608030430. please be aware of this item.

    0 Votes

[Resolved] glases you can't ware!

Vision services provided by "Sears Optical" at 1300 Southlake Mall, Morrow GA [protected]

At the end of August 2017, I purchased no line trifocals from Sears Optical at Southlake. The glasses, with discount, cost $215.00 and from the first time I put them on, I wasn't sure if they were right. The distance seemed off and the reading was blurry.... She told me to try them for the day and "get used to them" that my eyes needed to adjust to the new prescription.

Since that time, I have attempted to contact Sears Optical at Southlake a multitude of times. The doctors number on his business card is a recording... it gives you two numbers... one number has a recording on it that states that your call will be returned within 60 minutes... the other is actually answered.

When I finally got through to someone there (Sharon) on 10/19/06 she stated that the doctor had resigned. I explained to her that was not my problem and she said "well we don't have anybody to do re-checks" I stated again, that this was not my problem. She told me she would call me back on 10/20 to see about my coming in over the weekend- that the doctor was going to come in for a few people to do re-checks. I did not get a call back.

On 10/23 when I called, I again got Sharon who answered the phone asking "do you want to make an appointment for an eye exam today?" I said no, and told her who I was... she then stated that "she was just about to call me" and that the doctor would see me- did I know where "Eagles Landing was?" I said no I didn't and she then said "well you know, the doctor is independant" and I said "I made my payment to "Sears" and therefore Sears was responsible.... I then asked for the name of the manager there. She said the manager was Sheila Dawson and that Sheila would not be in until tomorrow. In the meantime, I get a flyer in the mail stating that the Sears Optical at Southlake is having a sale!

In the interim, I have glasses I cannot wear and every time I call there I get the run round.

Sue

Atlanta GA

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Sears's response · May 18, 2011

    To SandiV,

    I'm sorry you are having issues with one of our Sears Optical stores. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at [email protected] Please send us an email providing a contact phone number and the phone number the purchase was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name ( SandiV) for reference to your issue and we do look forward to talking to you soon.

    Thank you,
    James H.
    Social Media Moderator
    Sears Social Media Support

  • At
    atribunella Oct 29, 2008

    Ive ordered glasses from this organization months ago.The eye prescription has been wrong from the beginning.This is the 4th time that the glasses have been returned to be corrected..they say, next wednesday they will be here.That wednesday never comes.then the guy that works there said Im busy, cant look it up.Attitude.Still no glasses.
    Summary.they are the worst, the armpits of the optical business.they have a nit wit that gives eye exams that last about 20 seconds.they are as bad as Americas best.anothe beaut.If you have any brains, you will not go to Sears Optical.Also the price changed. I bought them on sale, and its now almost $100.00 more than what I originally paid.
    do not go to Sears Optical.If you dont understand English, go to translator and translate it to your language.

    0 Votes
  • Ji
    Jill Monson Mar 10, 2011

    On 1/27/11 I had an eye exam and picked out both daily prescription glasses and also prescription sunglasses. I paid for both pair in the amount of $479.00. I was told that it would be approximated around two weeks and that they would contact me when they received them back from the lab.

    I have contact Heidi (store mgr) and also Jennifer on a weekly basis since that appointment and have been told that they have not come back. I called last night and was told that they have now been received on 2/3/11 and no one has called. The only communication that I have is when I call to find out what is going on and why it is taking so long. At this point it is comical to find out that they have been sitting in your store for a week when I have been calling for 6 weeks.

    When I called and talked to Heidi on 3/3, all that she could tell me was that she was able to confirm that they had been mailed from the lab but could not find a date or what the problem/delay was. She also proceeded to tell me that typically when this happens, she could give me a 25% discount. But that was a delay of 10 days. This is rediculous. She is not in the store today so I have ANOTHER delay in picking up what I have ALREADY paid for.

    I would like to see some resolution to this because this happened to my spouse as well. He was with me and purchased a pair of glasses on the same date. He physically went to the store a week later only to be told that they were not available and that they will call. I called two days later and they LIED to me and said that they called and left a message for him Feb 7.

    There is not that much activity in that store for these employees to NOT be held accountable for such sloppy service. I could have gone anywhere by now but now I wish I had. This is completely not acceptable to me.

    I would like to see some resolution and compensation for this trouble.

    0 Votes
  • Sa
    SandiV May 17, 2011
    This comment was posted by
    a verified customer
    Verified customer

    And your still waiting?, Its been two weeks for me, and i called today at 5:30, Service said she would check and call me back, store close 8pm it it is now 8:41 pm no call back, guess i will be jerk around as well, Goes to show you read complaints first before stepping in to Sears Optical Store.

    0 Votes

slipped on a wet floor

I slipped on a wet floor, this was observed by a male clerk that was present at a service desk. At the time of the slip there were no wet floor markings. The initial shock of the fall other than pain in my elbow and forearm was a little disorientating as to what I should do other than being very embarrassed and feeling very uncomfortable, I looked for assistance and the clerk ignored me, and was more interested in seeking to place signs where I had slipped. After searching/seeking assistance I returned to the service desk, where there was present the same male clerk and now a female. The male clerk would neither take my name or make a note of the incident, and expressed no interest in my issue or the extent of my injuries, the female was extremely rude and was more interested in pointing out the languages that were observed on the wet floor signs. Eventually the female took my name and address. I left the store and sought medical assistance. I was seen at the local Emergency Dept, had x rays taken, prescribed pain killers.

I woke up the next day with extreme pain in my right back, however that is not the cause of my complaint and the extent of that is a separate issue. I phoned the next day to request that the store acknowledge and pay for the medical costs, to which the female who responded, basically laughed at me and told me to contact the store attorney. I phoned again a little later and spoke to someone who identified himself as Chuck, he after a series of admonishments on how to observe floor and store safety, stated that I had no witnesses and therefore I cannot have any claim, nor will the store acknowledge any incident.

What I do want to reiterate to ALL CONSUMERS is I believe there is an effective policy of all stores to make it very difficult to make a claim of any kind, CONSUME BUT DO NOT COMPLAIN, I would additional advise that if you do go into a store, particularly this SEARS store in Manitowoc, WI , you go in accompanied and not alone. Especially if you are of a different ethnicity.

I would like to see the video surveillance tape of time index 6.45 - 6.55 PM 101806 of the area in question, just to prove my case, which I am sure will quite conveniently disappear. However I did keep a tape recording of

1: Talking to the store clerk and their admitting that an incident occurred.
2. The two responses made by the clerk operating at the stores.

I do enclose a copy of my talking to the store clerks so that other people if this is made publicly available, will see how bad things are for people who genuinely slip and fall.

If there is interest in hearing the humiliating laugh, and the other call to the store you are more than welcome to request it.

Andrew

Fox Lake
WI 53933

On the 18th October 2006 at approximately 6.45pm, at the Sears Store at 700 E MAGNOLIA UNIT 220, MANITOWOC, WI 54220. [protected]

you call this service?

We bought our Hitachi 50" 50V525 model Tv from sears canada and it was delivered in September 2005. As we were moving into our new home ( not until October 2005) the Tv sat until then.

It worked fine until July2006 when it started to act up. Picture would just go off and screen would turn blue.

We called sears before the year warranty period was up and also purchased at an additional $250.00 an extended warranty.

We have had a sears service man here 3 times to fix the machine but to no avail. Now he says it needs a circuit board and light engine. We have been without the Tv since mid september and sears advised they could not get the part until mid December 2006. Another 2 months waitng.

Hitachi are absolutly useless as they advise they have a "special" arrangement with Sears and I would have to deal with them. part has to come from offshore.sears would not do anything for us either and we just spent over $12,000. on new appliances with them.

You call this service????

Anyone else out there experiencing this kind of treatment??

Oh well what can we expect these days.

  • Ca
    Cathy Vautour Nov 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Hello,
    I don't know if i have the right person,i have been getting the run around.Call this number, we don't look after that..well I have worked for over 12 years now--first the Moncton store staff #2303 then I went to the Saint John store staff # 2613172.I went out on stress leave had all the paper for the doctor that they needed and they told me my job will be there when i come back...I went back and my job was not there I was the lead In ladies wear ..my job was not there..there had been changes in the office the edc.in the office was no more so the took her and gave her my job..them put me in jew. as a spic.and the lead job
    was open of cosm..I asked for an interview for that they told me some one all ready had to interviews ..the lady form hips was hired...then one day I went in the Managers office and i told him
    i am ready to get my leads job back..well I should never have do that because they tried a lot of things to let me go ...the one day we had a meeting and the manager said that they had written for theses bar and to help yourself..,the nest day it was the day before my holidays and i was going to catch the plane about 3 hours later--I got stoped at the door and they took me to the office in the back...they ask me if I have the bars ..I had taken 3 of them...I said yes..they ask why I was hiding them ..I was hiding them because the lady in my dep. loves cho. and she would ask me to get her some..then they shoowed me a rec. and ask me if I know this person I says know that I know of ..it just and a purchase and an account # on it....then they said you don't know ------ it was a staff that had retired..then i said yes I know her-they told me I gave her 50%off a shirt --it was long sleeve and the short sleeve one was on --i told them that it did not come up so i call and mens wear told me they were on and that they were not coming up--then they said something that shocked be--they said on the tape they a me giving the cleaning lady a ring--I said I did not --and they said I bought some things with my discount and gave they to her ---I said you better look on that tape again because every second week she would have no money for coffee and I would take it out of purse and give her 2.00 and
    when she got payed she would give it back to me--and I did my 2 hats sets with my money and gave them to her after her shaft ..i had met her son and he was cute so I thought I would do that....
    then the last thing they had on my was the i had given the cleaning lady 1/5 % discount using someone elses # I had to do it all the time in purfume and noone question me--I was let go with
    giving me a begining writen up three times --and my reviews were always good be because i told the Manager that I was ready for the Lead job agian --they let me go-- I have been still of stress and I was at that time and when I phone head personal he told me that I told they Manager I was better---well guess what I have been on 13 pill a day as i was all along and can't come off them --they didn't ask me if the Doctor said I was ready --I said I was ready--but now I am on disabilty and come not work the rest of my life --well I did not like the way I was treated and you should see me now I shake all the time ---I have to say it Sears have done this to me ---thank you--I am the oldest of 9 children --now count how many customer you are missing --because I was treated like dirt--and I was in shoke when they told me they were letting me go I did not say a then took the paper and went home --in Toronto were I was I had to call the Office because the store said I don't get my vacation pay --and she looked after it for me and I got it--now how is that--a way to be treated after al thought years...and now I can't work and I am only 51 years old---I get 520.00 to live on a month and my rent is 460.00 that leaves me 60.00 to pay my bills and eat for the month.. well thank you very much if you have read this letter i have short term memery lose so I can"t spell very well forgive that

    Thank you for your time

    Cathy Vautour

    0 Votes

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sylvania tv - vibrating speaker noise from the first day

From Sears in the Glynn Place Mall, or Colonial Mall, as it is now called, in Brunswick, Georgia, The Sylvania television purchased as an early Christmas present for my son had a vibrating speaker-noise from the first day. Every time you raised the sound to the mid-point bar on the indicator, it vibrated and "wowed" as they call that effect, to totally distract from any program. I called a repairman as soon as the holidays were over--or not long thereafter. I'm a forty-years customer of Sears--I would have bet my pay check on a Kenmore's reliability, loved their products for years, rarely had a complaint. Boy, has that changed!!!! A series of tech-visits to my home, months apart, ensued, after the first one, in which we were told that the Sylvania just had a peculiar sound system, and nothing could be done. As I tried repeatedly to make good on my warranty--which had, of course, made the tv cost more than its ticket price, the total purchase over 400.00--all because our Zenith that it replaced-had been " irreparable" by whomever we called in about it, much to our regret. Right now, a Quasar I was advised by another dealer could not be repaired, is working beautifully, thanks to a local shop that repairs, "anything electronic." They say those phone calls in for service and warranty replacement of products are monitored and recorded. I wish I could post, on the blog, how hysterical I got when they stonewalled me for the very last time, after months of delays. Minion after minion in Sears, fearlessly stonewalled me and gave me a run-around from one employee-who-would do nothing, to the next one who claimed they could do nothing. On Labor Day, my first chance to go and shop for the replacement the last tech had said I could get, I had such a run-around, that when she said if I came the next day and got on a three-way conference call with the local repair at Sears and their higher-ups, I might be able to get a replacement. I was too exhausted--literally--that's what they count on--to even attempt to go there the next day. Their delays in acting on a warranty allow them to say your time has run out, and you never get your money's worth. I'm currently shopping for an appliance dealer with well-known good service, and the will to help someone who must replace a purchased item. Why in the world would they give anyone a run-around, as if they were wanting to steal something they had already bought and paid for, and were fraudulently seeking warranty refunds they were not entitled to? Why on earth would anyone spend good time and strength trying to get something that isn't rightfully theirs? And how, if fine-print shenanigans--all nicely printed with hitches, bar your unsuspecting product-value, can you trust your Sears for anything? (30 days for the routine Sears Product Guarantee. That means in one month, a person gets to go to Sears, buy a big ticket item, pay 30 dollars to have it delivered, pay more if it needs any special installation, and then, inside the month, undo all that to claim their replacement--and then go back and choose another item and go through the whole process again. )The person would have to devote a whole month to choosing an appliance at Sears--unless they pay even more to have some kind of extended warranty---then they get to face multiple service tech visits to verify--what? that it is indeed irreparable? That's what I went through, and they still did not replace my television set. I had already tolerated two portable Sears tape /cd players on which--one's Cd player failed, and the other's dubbing tapes made a thumping noise, rendering them useless. That I had just given up on--why replace one defective article with another? But this television had a beautiful picture, was a handsome size and case--why would not they replace it for the malfunctioning sound system? It was a big family disappointment, to say the very least. Everyone knows a good family room television to share is a main item of budget entertainment and very important to a family. To be so mistreated over this one was most distressing to me, the mother-purchaser for our household. Every time you raised the sound to the mid-point bar on the indicator, it vibrated and "wowed" as they call that effect, to totally distract from any program. I repeat that, as you requested a detailed version of the problem. Thanks for listening. Charlotte (do I sign my name in full?)

[Resolved] washer that has a moldy smell!

I have a Sears Kenmore Elite H3 Washer that has a moldy smell. The rubber gasket smells and I have wiped out...

what a dump!

On July 31, 2006, I purchased a washer and dryer at Sears in Fort Collins, Colorado. Part of the purchase included a promotional six-month supply of high efficiency Tide detergent (TIDEHE). I correctly filled out the rebate form, attached a copy of the receipt and mailed everything on August 8, 2006 to the appropriate address according to the instructions.

After waiting six weeks, I received a logically incoherent letter from Sears thanking me for choosing Sears and telling me that the place of purchase wasn’t valid because it wasn’t Sears. The letter informed me that I had to resubmit the paperwork if I still wanted to participate. After calling the assistance number given the letter and waiting 10 minutes for a representative, I was told that the letter I received couldn’t be for the Tide promotion as there was no tracking ID (tracking ID was [protected] according to the letter) in the computer. The customer representative told me there was nothing she could do and I would have to resubmit. So, I resubmitted the paperwork per the instructions I received in the rejection letter (which they could not possibly have sent me according to the customer representative), including a copy of the rejection letter, a copy of the receipt and a copy of the stub I retained from the rebate form.

After waiting several weeks, I checked their online rebate site (www.sears.com/rebates) to see if the rebate was being processed; it wasn’t. So I once again called customer service and was told that there was no record of my rebate submission and I would have to resubmit. I asked to speak with a supervisor, who asked me for a load of information before telling me that the rejection letter was sent in error. She said she would pass it on and I could expect my rebate in four to six weeks. I had already waited more than eight weeks.

Today, some gal from Sears called me at work and said they needed more information before they could release the detergent coupons. She asked for some codes from the receipt, which I didn’t have with me at work, of course. So tomorrow I will take all of the paperwork I have to work with me and call Sears back and give them information that I have already sent twice by mail.

I cannot even begin to tell you how angry I am at the complete and utter disregard, with which Sears has treated me as a customer in this matter. I don’t know if I will ever see the detergent coupons they owe me, but I will never, ever buy anything at Sears again. What a dump.

Regards,

Bret

  • Valerie Dec 01, 2006

    I am in the middle of a nightmare with Sears. Beware before every purchasing an appliance from them.

    In July of 2006 we purchased the top of the line washer and dryer, with the extended warranty pack to the tune of about $3400.00.

    Originally, the dryer door kept popping open.

    Sears came and fixed it by bending the door frame. Soon after the dryer started making a strange noise. Turned out that it had a faulty igniter which is a FIRE HAZARD!! Sears replaced our dryer. Great!

    We are now on dryer #2. The control panels have suddenly stopped working. If we push one button, either nothing will happen, or another area will light up.

    Sears sent their repair guy out. This is now the 5th visit we have had from Sears since our original purchase. He informed us that it would be a few weeks to get the part in. So we are basically without a dryer.

    I have contacted Sears over and over again and I am hitting one door after the next. I am requesting that they return both my washer and dryer and wave the 15% restocking fee. They refuse. The most current offer is to replace the dryer AGAIN. That would make it our 3rd dryer in a 4 month period.

    As for the washer, we were told that we were buying the quietest unit. It even has a special quiet pack, we were told. Beware when you go into Sears for a demo. The washer does appear quiet when there is nothing inside of it. When you put a load of laundry in, it sounds like a train is going through your house! Oh, and part of the sales pitch is that 25 towels can fit inside the washer. When I confronted a sales associate about the false advertising of the washer, he informed me that 25 towels could in fact "fit" into the washer. Tricking wording.... even though 25 towels may "fit" in the washer, there is no way that 25 towels could be washed at the same time!

    Forget trying to deal with One Source, they send you in circles and do nothing to help resolve the problem.

    I even spoke with one woman named Glenda who refused to transfer me to her supervisor. She said she was the only person that I could speak with regarding my washer and dryer.

    This was a very expensive lesson to learn. But we will never purchase anything from Sears again and will make sure that our story is told to everyone possible.

    Do yourself a favor, never shop at Sears!

    0 Votes
  • Valerie Jan 22, 2007

    I purchased a Kenmore washer, dryer, refrigerator, dishwasher, trash compactor, oven, microwave oven, and range top all from Sears in 2004 and 2005 when I bought my 1st new home.

    To my surprise and frustration, all of the appliances required service more that 2 times a piece not including the maintenance service I make sure they all get, every 6 to 8 months. The refrigerator, washer & dryer have been the worst (refrigerator 5 times one year either completely broke down or parts have stopped working, and washer & dryer 3-4 times within 12 months). And what has been even more disappointing than the appliances, is the costumer repair people and service. I have had two different costumer service agents forget to input my appointment, entirely or correctly give me the time slot I initially requested, into the computer to later be told “we are sorry”. I have to lose yet another day from work and wait all day for them to come either 5 minutes before our 8-12 or 1-5 appointment. I have even had a repair man call me and say “he can’t come until 7p.m.”, and that I need to call customer service to communicate how that was not an acceptable option for me. Again, yet another opportunity for me to waste another 20 to 30 minutes of my time while I go through the whole process on the phone of name, number, address, etc., to be again told, “we are sorry”. Costumer service complaints via email have all responded with the same company ‘broiler plate’ statement “we are sorry”. Mean while, I am the one who has had to swallow all of their mistakes, little amount of repair people on the field, and crappie appliances. WOW... I don’t even know what to say or do anymore. The TIME, MONEY, and ENERGY I have wasted and invested into Sears has been UNBELIEVABLE UNACCEPTABLE!!!!

    0 Votes
  • Jo
    Jon Smith Mar 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    You should purchase a bunch of Craftsman Tools from Sears and learn how to fix the appliances yourself so if problems arise you are not wasting the time of Sears overworked Service Dept. The skills you learn can be applied to other mechanical items you purchase and you will be a better person for it. Also you should not be wasting your employers time accepting personal calls at work.

    0 Votes
  • Ro
    Robert N MacKenzie Aug 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am just now starting a resubmission for a rebate on a new Kenmore dryer. The letter said we were not eligible for a rebate on something that clearly was advertised with a rebate.

    Bob.

    0 Votes

piece of crap!

I recently sent this complaint to Sears.

Dear Sears Representative, 10/18/2006

I would like to express my deep dissatisfaction with your company. I purchased a Kenmore Dryer from you and it has a defective part. After speaking with 10 different people and getting the run-a-round all morning, I?ve decided to just fix the problem myself. I want you to be aware that all of my major appliances are Kenmore and that I have been an advocate of the Kenmore brand for years. Unfortunately, that will no longer be the case. I will no longer shop at Sears. As a holder of an MBA, I?m surprised that Sears feels they can afford to treat their customers with the disregard that I have experienced. Sears used to be better this. I have included comments from people who have had the same problem.
For the first dryer I owned, not so good anymore
by mrobbeloth , Jul 13 '03
Pros: Ability to clean king size comforters and Evenheat minimizes dampness
Cons: Somewhat noisy. Wrinkle Guard gimmicky. Not reliable! This Kenmore 63952 has served me and my wife well in the two months that we have owned it. It does its job and does not get in the way. I almost always use the Evenheat feature when drying my clothes, which uses two sensors to determine the drying time ... Read the full review

Disappointed
by kkauffman ,Mar 16 '04
Pros: dries well (when working), fairly quiet
Cons: unreliable, alarm not loud enough, lint hard to remove, noisier than expected I bought this dryer in the end of July of 2003 (Aug. delivery) and here it is March of 2004, only 8 months of light use. I have no kids and one other person. We do about 1-3 loads of normal clothes per week. The unit worked flawlessly until it just decided it would not run. You press the start button and everything spins but let go of the start button and it shuts off again. As a new home owner, I may also reconsider the "new" Kenmore line as well as the service times. (edited)
Update (10/03/2005): the board went out again! same problem 1 year and 1 mth later. I've ordered the new part through pcappliancerepair.com (part #8546229). I paid the 10% for a lifetime warranty. What is not mentioned by the "Service Flash" person is that you still have to pay $65 for a Sears rep to "validate" the Service Flash. Only the part is "free". It also takes about a week for someone to come to the house and THEN order the part. Kenmore will not get my business again.

TERRIBLE DRYER
by rayswank ,Nov 16 '04
Pros: None
Cons: Takes too much wattage to run. Fuses need to be reset often. The bad reviews are right on the money. The Kenmore Elite Dryer is a waste of money, and I will NEVER buy a Kenmore dryer again. After 16 months of use, the dryer no longer engages after the start button is depressed, and I found the problem out from the following website:
http://fixitnow.com
The Even Heat Control board is no longer functioning, and it costs $109 to replace it. If it's going to cost my family $109 every sixteen months to run this dryer, I give up! I discourage anyone interested in a Kenmore dryer to strongly RECONSIDER! You'll need a ten year warranty to keep the damn thing running.

If your dryer is broken, read this ...
by coppi2 ,Dec 02 '04
Pros: Very happy with dryer performance
Cons: Dryer has defective computer board
My dryer comes on while I push the button, but then turns off once I let go. I did a little research and found that the issue is with the Even Heat Electronic Control Assembly (part number 3978949). That part has been updated by Sears/Whirlpool to part 8546229, probably because of this problem. I called Sears and after about 6 transfers was able to determine from the parts people that there is a "Service Flash" on this dryer for this exact problem. The guy quoted the service flash as reading, "dryer will shut off after start button is released". Apparently, Sears will fix even out of warranty dryers for free if they were manufactured within a certain time period and fall under this service flash. So if you're having this problem, don't let them charge you for it and let them know that you know about this "Service Flash". Product Rating:

Elite not reliable
by stanpen ,Aug 13 '04
Pros: Great all around when working
Cons: Not Reliable. Expensive to Fix.
Having used Kenmore products all my life I was surprised to find out that my elite dryer stopped working after only one and a half years of light work. We only have two adults in the house and only do between 3 or 4 loads a week. When the start button is pushed it will run but when it is released it stops. Found out that the microcomputer needs to be replaced at well over $200 for parts and labor. I always thought Kenmore's were reliable and have always purchased their product. When I go out to buy a new dryer it will be the first time in over 40 years that I will look at brands other than Kenmore.

PIECE OF CRAP! KENMORE 63952
by aragedie ,Apr 23 '05
Pros: None
Cons: Even heat control board, Sears offered no assistance!
We had the same problem as the previous users. The Start button when pressed in refused to stay on and the dryer would not stay on. We called SEARS & were told 3 separate times that there was no SERVICE FLASH or recall listed on this dryer. Other than offering to send out a technician for 50.00 plus the parts and labor! Please call SEARS on this problem!!If you have this problem and don't call them they cannot document it and start a recall! UPDATE: Called sears repair to see if they had the Even Heat Control Board. They couldn't find it in the computer! After 30 minutes on the phone they found it under ELECTRONIC CONTROL PANEL and I even gave them the part #8546229 (the new one) and it would not come up. It will only show up under the old part #3978949 and it will take SEARS 7-10 WORKING days to order it for 116.49! When the tech comes out Friday, he will have to order it as well and it will take 7-10 days! We are ordering this off repairclinic.com for 95.95 and installing it ourselves so we can get our dryer fixed ASAP!

Good Dryer, poorly engineered printed circuit
by WilliamF ,Dec 11 '04
Pros: Drys well.
Cons: Sears did not offer to replace defective part for free.
I owned this dryer for 18 months and was very happy with it. Then, one day it would not stay on when the start button was released. After doing some research, I found that the printed circuit board (Kenmore calls it the Electronic Control Panel) had a badly burned resistor. I spent about an hour talking with various representatives from Sears about the defective part, but no one could locate a service flash on it.
I found a replacement board (with a lifetime warranty, no less) on the Internet at www.pcappliancerepair.com. With shipping, it was $100. Sears wanted $50, just to walk in my door to evaluate the dryer. I replaced the part myself in about 5 minutes.
I used to respect the Kenmore brand. No longer. Any manufacturer can put out a defective product, but I expect them to replace defective parts at no charge. They couldn't even locate the service bulletin on it, even though this is clearly a common failure of the product.

Pure Junk
by philyou ,Apr 22 '05
Pros: None
Cons: Dryer is defective. Sears will not back this product. This dryer is defective. Has the same problem the others who have reviewed the product. Hit the start button, but the dryer will not stay on. Sears will do nothing to repair this defective product. This is my last purchase from Sears. Product Rating:

Sears experience with Kenmore Dryer Elite Model 63952
by justthefacts1 ,Mar 01 '06
Pros: Nice Capacity dryer
Cons: Dryer shuts off when start button is released. Defective part 3978949 requires part 8546229 Here is my comments recently sent to Sears on my experience with the Kenmore Dryer Elite Model 63952:
I purchased the Kenmore Washer 90 Series and the Kenmore Dryer Elite. I have had problems with the dryer from the beginning, but was able to keep using it, as the problems were sporadic.
Recently, I noticed the dryer overheating, and the dryer would not stay on after pressing the start button. After following the directions in Service Technician Trouble Shooting Instructions, I have been able to determine that the Even Heat Electronic Control Assembly is defective, and can only be replaced with an upgraded panel. To me that is a recall "Service Flash". I would greatly appreciate having this part shipped to me this week. The new part no 8546229 is the part that replaces the old part no. 3978949. Please review the following comments by other customers, some comments you may find disturbing for your product reputation, so I feel that it is important that you are aware of what is being said about your Kenmore product.

push the button, won't stay on
by jrallen81 ,Jan 10 '06
Pros: easy to use
Cons: broke twice in the 3 years I owned it.
Same problem as everyone else, although my problem is the motor relay, not the control board. Looking for a place to buy the part to replace it myself (thus saving a whopping $62 in labor, but I had to pay the $65 for the 5 minute Sears visit). The technician was nice, but other than that, stay away from this bum product.

Kenmore dryer Model [protected]
by mytwosons2 ,Aug 25 '05
Pros: I believe this model is now only sold on clearance
Cons: Will require numerous repairs
My Kenmore electric dryer (Model 63952) has been nothing but problems. Within one year of purchase Sears had to repair it 3 times under warranty. We've now had it for just over 2 years and it needs a new motor assembly (a $250-$300 repair) because it shuts off when you release the start button. We didn't buy the extended warranty so I guess we will be buying a new dryer instead.

Yours Truly,
Scott

Gallup, NM 87301

  • Ke
    Kevin Graves Jan 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Sears Kenmore Elite Dryer Won't Run If Start Button Released. I too have seen this. as it has happened to me,sept 20th 2006. went through the appliance clinic (very helpful)through there guidance it was narrowed down to the switch or the heat control board. decided that with my luck it would be the $141.61 part(Tx+sh), as i was taking the back of the console off (I now know u can take just the side clips n screws out and flip the console up with out moving it away from the wall to work) I found service techs factory crib notes on repair and diagnosis, confirmed bad board, ordered and replaced, "i am a do it yourself god" wifes happy, life is good clothes are dry....the end...Well as u can tell by the posting date, they are not! Come on Guess whats happened....yep been just bout 75 days, called parts direct (Smears)site said 90 days warranty on parts and then in ( ) 30 days on home electronics, what kinda satisfaction guaranteed is that, so ok now i call the warranty dept, transfered to parts, trans back to warranty and the kid "chuck" will send out a tech next Wednesday (8 days)to replace the "DEFECTIVE" part, under warranty i ask...pause... NO....there is a (60 DAY) warranty on that part and its been 75+ ....Duhhh, Thanks but no, dont bother sending the tech, I is one. and i just figured out how bad (SMEARS)has gotten, guess i"ll have to go back to shopping/ordering my tools from Harbor Freight,....I'm a tool repair tech by trade, but this is ridiculous....found the board on e-bay cheaper than, most local supply houses in PHX, so hey (SMEARS) from all of us DIY's please take grasp of ear lobes n tug till u hear ur head pop out of ur....

    0 Votes
  • Li
    Libra204 Aug 07, 2010

    I am having the same problem with Kenmore 63952 but I purchased my dryer in 2003. I went to part store to have relays checked out but they are fine. One thing interesting is that the service guy informed me the dryer says Kenmore but is made by Whirlpool. That explains why it is a piece of crap!

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  • Li
    Libra204 Aug 07, 2010

    Also I called the Sear service Tech and she would not even speak to me regarding the problems I was having. She was very rude. I guess I will call back so she can record it in there record of this defective part they should replace and to let them know they just lost another customer.

    0 Votes

never worked properly

Received a new lawnmower from Sears - Edmonton as a gift - never worked properly - went to take it for repairs - oops Sears could not find it even though it was charged to the account - bill was shown - after a month of complaining - oops Sears made a human error - they apparently are humans - so off they took it - oh yeah I got no tag. So I get a call to pick it up and pay $42.00 yep its still under warranty but carbs were dirty - yeah right - brand new lawn mower - new geri can - must be me - the small piece of lawn we have takes 10 minutes to cut. Yep take to the nasty people at sears head office - they make your blood boil more. She informs me that if the same problem persists I will not get my $42.00 back. Yep and I have 30 or 60 (I'm not sure which one) days warranty on that work - oh great I have snow on my lawn so I guess I have to try and snow blow/cut it for that warranty - but they really don't care. Sears are great when you are buying and do not own up to their warranty. If the repairs would have cost $300.00 I would have had to pay it.

  • In
    InspiredArtist Apr 27, 2009

    We had our tractor around 2 years when we started having problems with smoking. We were changing the filter all the time still didn't make any difference. Well after 4 years the engine has to be replaced, no one ever told us about the construction of the engine and the filter that sucks in dirt.

    We know Sears doesn't stand by it (not the same Sears of my childhood) as they have had trouble with this for years and that comes from a lawn mower maintenance company. It would take 1300.00 to buy a new engine.

    By the time I'm done everyone will know about Sears and the riding lawn mowers. I think there should be a class action lawsuit, not to make any money but to get this fix or stopping sears from selling anymore defective products.

    My days with Sears are coming to an end.

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delivery truck hit my car and did not tell me

I purchased a 32" TV from Sears and it required home delivery. When the item was delivered the delivery truck hit my car and did not tell me. This accident was witnessed by 2 of my neighbors. I called Sears to complain and was treated with total disrespect. Since Sears subcontracts the delivery to New England Retail Express, Sears says this matter does not concern them. I tried to deal with New England Retail Express and was totally abused. Most of the time they did not even return my calls. When the denied my claim they did so via email - how classless! They would not even allow me to compare my car to their delivery vehicle and determine the facts of the incident. So not I have a new TV but a dented car! After a lifelong relationship with Sears this incident has left me so upset that I will NEVER deal with Sears again. As for New England Retail Express - they also own Dial-a-Mattress. I would totally scrutinize any delivery they make to your home.

sears technitian proke my water softner!

On Friday, August 4, 2006, I had a scheduled appointment with Sears for service to my water softner. The water softner was bought from Sears, installed by Sears and has been serviced by Sears since I bought it. On the fourth of August a service technician came to my home to service the softner but instead broke it. He did not tell me the home owner instead as he was driving out of my driveway he told my son that we would not have water fpor 24 hours. I literally ran up the driveway after him and told him this was not acceptable because I have a medically handicapped husband who could die without sterile conditions and water. He replied there was nothing he could do call Sears.

My husband is a C-4 quadripeligic, who is on a bowel program, a bladder program and also has autonomic dysreflexia. All medical conditions are very grave and people who work with him need to be very clean and their hands must also be washed before touching him. He also needs a lot of water to drink so that he doeas not become dehydrated, which is common with quadripelgics. My husband's medical condition is documented and I can provide records from his many different doctors. Aside from this family tragedy, you can imagine how much stress I am under dealing with this relatively new injury and being his main caretaker.

I called Sears and begged for help. I pleaded and explained the medical urgency and necessity that we have running water in my home. I also explained their techniciamn broke the softner. After an hour on the phone and several disconnectsI became hysterical, cerying, screaming and begging for help. They continued to ell me that was to bad and I could not have service for twenty-four hours. I then called Sears Customer Service. I spoke to very nice gentleman who told me he would have to get his manger. He said he understood my frustration and would try to provide me with some help. The woman who took the call gave me the same answer as everyone else. When I asked if she understood the graveness of the situation and the medical jeapordy they were putting my husband in, she became huffy. She told the young man to hanfg up on me and the call was over. She said, "Ma'am if you have a problem call 911."

I was on the phone with Sears for 2 1/2 hours. I can not believe how insensitive they were to our situation. Mostly, I can not believe how rude and unprofessional they were. I would like to know how they would handle the situation if it were their loved one? No one was concerned about the medical condition of my husband or the stress they were causing our family.

Meantime, I heard from Sears again on August 7, 2006 when a part was delivered. Then I heard fro them again on August 9 when another part was delivered.

faulty products

I purchased a refrigerator fro sears 3 years ago. Had 9 servcie calls to fix a faulty ice maker with the incompitance of the sercvice dept. I still have this problem, which started 3 months after the purchase of this product..to date. It still isn't repaired and now that the warantee is over... I have to live with this problem... I think the service department does not have qualified techs and I think that this will become the downfall of Sears... I personally will never purchase another product from Sears again...

Thank you

it sucks!

I purchased a high end lawnmower at sears and the sales person (some 19 year old kid) had good knowledge of the product and sold me on the mower. I asked him about returning it if I don’t like it, he said no problem you have 30 days just keep your recite and keep the mower in good condition nothing about a restocking fee of $54.00 nor does it say anywhere in the store about a restocking fee. Well I didn't like how the power drive worked so 10 days later I returned it. Then I was made aware of the restocking fee, made a stink and they got the dept manager over to talk to me. He says our restocking policy is printed on your recite so I looked and it was. That’s a great idea sears I have to purchase it first to read the return policy, something is wrong with this picture so I call the store manger and he was busy at the time and would return my call ASAP it's been 2 months and no returned call yet. I understand why the policy is in place BUT TELL THE CUSTOMERS BEFOR THEY BUY IT, NOT AFTER!!!!!!

Needless to say I disputed it on a sears card and they found That nothing was wrong so the bill for $54.00 still is not paid and never will be or maybe at .50 a month. It's not the money it's the principle of it all. (IT SUCKS AND so does SEARS) sorry you lost a loyal customer that has been with you for 25 years....

  • Sc
    Scott Nov 30, 2006
    This comment was posted by
    a verified customer
    Verified customer

    Sears restocking fee, is absurd.

    I have been buying from Sears for years but with their new restocking fee, I won't be buying anything from them again.

    Restocking fees are a joke, it is not about losing money, it is about making more money.

    That I disagree with.

    0 Votes
  • Da
    Dale Kirkley Dec 22, 2006
    This comment was posted by
    a verified customer
    Verified customer

    Well, I bought a lawnmower from them and it was defective from poor design. It did not have proper air flow to keep the engine cool. After several attempts to get them to fix it and me calling Kohler a few times, I was finally told the mower was "not designed to be run during the middle of the day" by the Sears assist, manager. Something Kohler disputed big time. They said they have engines just like that one running in the middle of the desert and they do fine.

    Sears never did repair or replace the mower. I fixed it myself though and then sent their card back to them with a nice balance, a little under what was paid for the mower. I don't shop at Sears anymore. In case you are wondering, I am disabled and they can't touch my check. I did tell them though that I would love them to take me to court though. I never got another collection letter or phone call again about the card either.

    This is nothing new. My brothers have ran into the same thing. One of them was over 30 years ago. This is just how they do things and I don't see them changing anytime soon.

    Dale

    0 Votes
  • No
    noobcycle Nov 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    you people MUST be ###s i mean seriously ! buy something use it and then expect a full refund??? HAHAHAHAAH what in gods green earth do you think??? you can not do that anywhere........ not walmart not kohls not target not home depot not best buy NO WHERE PERIOD ! every store has a restocking FEE u idiots !!! buyer beware!! when purchasing a large expensive item look at the refund policy!!!!!!!! DUH every store i have ever walked into has a hudge poster at there customer service desk with full DETAILS !! AND IS REQUIRED BY LAW read it FOR CRYING OUT LOAD hahahaahahaha duh!

    0 Votes
  • Ch
    Chris Aug 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Seems like the kid didn't know much. But here's the thing - after finding out about the restocking fee, why didn't you just return it to another store and say it was defective? Do they try the mower in front of you at the cash desk? NO. Everyone complains about the "Sears system", yet they never understand how to find themselves around the rules.

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  • Cr
    Cremy03 Dec 19, 2008

    Although I am not an advocate of the restocking fee I will present it from the retailers point of view. As for sears policy, technically if it was returned and was defective and you did not purchanse another product they could still find a way to charge you the restocking fee although they almost never will. This is not just something at Sears though, almost all retailers have the options to do such a thing and other companies such as Best Buy are even more strict on this policy. Sears is in no way making any extra money off of you though when you get charged with a 15% restocking fee. When a large product is returned at sears one of two things happens to the product. 1. The item is sold as a 'closeout' open box item and is sold for a priced reduced 15% from the original price. 2. It is sent back to the manufacturer for a reduced salvage value off of the original cost. The loss is evident in both cases if you return the item and do not purchase anything else. In the first incident they simply lose resale value and in the second case they are faced with not only a highly reduced salvage value but costs related in shipping this item back. The reason for this restocking fee is it prevents people from abusing return policies, such as 'renters' who buy an item for a one time use then return it, and it also reduces loss in returns. From a customer service standpoint, though I think it needs to be more flexible.

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  • Ma
    madman Jan 31, 2009

    I bought cycle fitness and it broke only 3 months later.
    you guys are lucky to pay the restocking fee, i do not even have the choice.!!!

    anyway, let us move to Walmart, there is no ridiculous policy there.
    I am sorry that i yelled to the store managers as they represent Sears.

    0 Votes
  • Ka
    kate Feb 13, 2009

    Sears years ago, were much better in my opinion. It seems like all companies these days, these are not as good as they used to be. I think such stores are finding it harder in the marketplace to compete with other retailers. I find sears overpriced usually, even when things are on sale they aren't as good as other places selling the same product. I notice the customer service slipping but I think it's just that they are finding it more difficult to survive in retail today...times change...if something is defective, I don't think the customer should have to pay anything out of their pocket. If they sell a product 15 percent less and someone pays a restocking fee for 15 percent, tSears is not out anything. As for salvage issues, they don't pay to the wholesaler the price the customer pays so...i don't know how much they lose overall. I just think 30 years ago, 'we' the consumer had it better than we do today. Remember the saying 'the customer is always right I think the customer tries to scam the retailers and unfortunately we all pay eventually. As for going to another store and returning it as defective, totally agree with that, especially when it's the truth.

    0 Votes
  • Se
    sepp Jan 26, 2010

    sears is pulling the same bull here in Canada A young university student I know got screwed out of $100 on a deal like this when she returned an air conditioner .Seems that since sales are down they have decided to rip off the fools that still buy there
    I will never again set foot in a sears store or even have a catalogue in the house from them .And people complain about the Nigerian Scammers . Well I would rather deal with them at least they admit they are thieves...

    0 Votes

nine service calls for the same problem!

Baton rouge, la - purchased a carrier central heating and a / c system from sears in august 2004. In the past three months i have had nine service calls for the same problem which is the system is pouring water from the system which is housed in a storage closet in the hall of my home. Because of the constant water, the drywall in the closet is ruined, the carpet outside the closet is stained, the carpet in an adjoining bedroom closet had to be torn out because of standing water which ruined shoes, purses, etc. To date we have no resolution. Sears continues to send repairman after repairman for the same problem (Nine times in 3 months) with no result. Then they claim they are not responsible for any damages incurred. I am a 75 year old woman and they told me i would have to hire a private contractor to estimate the damages and maybe they would cover replacing the carpet outside the closet, nothing more. What on earth do i have to do to get this unit fixed or replaced??? It is under warranty for 13 more years, i make my payments monthly to sears for the system, i just need some help!

  • Ca
    Carol Pettijohn Sep 19, 2014
    This comment was posted by
    a verified customer
    Verified customer

    New Kenmore refrigerator has bad smell coming from the back on the bottom like something dead.

    0 Votes

they really don't like to give the 2 years equal payments with no interest

Sears Canada. Wanted to purchase a top of the line carrier gas furnace and air conditioner and finance it with 2 years no interest. Needed 10,000 limit, sears gave me 3,000.

I was told the reason I was not approved for the full amount was because my credit cards had high balances. I immediately paid off all my credit cards to zero.

They still refused to increase my Sears card from 3000. They told me they couldn’t tell me why, only that it’s something on my bureau. My bureau could not have changed since their first inquiry. I am not a credit seeker.

I was told by Stephanie who answered my call (after she spoke to her boss) that it didn’t matter what I did, they would never ever increase my limit to more than 3000. That was the wrong thing to say.

I said thank you, please close the account.

I hate wasting my time after following their instructions. I know the credit bureau would not see the cards paid until they have a new report, I brought this up at the beginning and was assured that as long as the cards were paid off (I did pay them off,) there would be nooo problem approving me for the full amount. Now I have lost money in another investment to pay off my balances, and had a useless credit check against my bureau for absolutely no reason. Sears has already arranged with the gas company already to bring in a line to my house (I’m on oil right now,) I will have to make arrangements with them to cancel the arrangement.

I have told my salesperson at Sears to cancel my order with them. I should have gone to home depot.

Thanks for listening, I hope someone reads this and learns something from it. On a sad note, the salesperson was actually very professional. He was nice and understanding. I’m sorry he won’t get the sale. In the future I hope Sears provides more information to their salesreps about qualifying a customer for financing before wasting the customer’s time.

The unusual thing is, my credit is not bad, I can afford the product, I have a great repayment history. I will probably get the money from the bank and go elsewhere or put it on one of my now empty credit cards. I guess they really don’t like to give the 2 years equal payments with no interest.

Still living with my crappy heat and a/c,

Scott

  • Ja
    Jay Bee Feb 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    CitiBank bought Sears credit years ago. Your issue is with them.

    0 Votes

[Resolved] have not received my tv, repaired or not

I carried my tv (sylvania, model 6720FDF-A) to the Sears store #3216, where I purchased it for repair. I was told that the tv would be repaired and returned to me by the 15th of September, today is October 6, I have yet to receive my tv, repaired or not. I always thought that Sears backed the products they sold, but I have found out that they do not back anything, my opinion, that they sell. If anyone wants my opinion of Sears, I am afraid they would not get recommended at all. I would suggest they go else where to buy anything. I would not trust Sears to stand behind anything they sell.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Sears's response · Jan 31, 2014

    Dear Anne, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
    We appreciate you taking the time to reach out to us. We’re sorry to hear that your TV situation is yetto be resolved, and we can see that we’ve caused some aggravation with the process that has taken place thus far. We’d like to speak with you, and have a dedicated case manager contact you, and assist you with the TV. At your soonest convenience please send the following information – contact #, screen name (Anne), and phone # used at time of purchase to [email protected] We look forward to speaking with you soon.
    Thank you,
    Edwin C.
    Social Media Moderator
    Social Media Support Team

  • Gi
    Gin Collum Jan 25, 2014
    This comment was posted by
    a verified customer
    Verified customer

    First of all sears doesnt repair they contract that work out and it could be the repairman is having problems with getting parts..if u had purchased the Ppa plan it covers trading in the broke tv for a new one.

    0 Votes

[Resolved] it should be named the die easy battery

The only Gold from this piece if crap is the gold that Sears got when it was purchased. I bought a used car...

service center is a joke!

Upon returning from a week long vacation we discovered our new 6 month old Sears Trio refrigerator stopped working. The freezer section was fine. Everything in the refrigerator section had to be discarded. We called Sears, [protected] (July 15, 2006) for service as the product was under warranty. We were told they could have someone there on Tuesday - July 18th, 4 DAYS LATER! This infuriated me, it's the middle of summer, and we have no refrigerator for 4 days. The service technician arrives 4 days after our initial call only to tell us we need a new motor, which he doesn't have and he'd have to place an order for the part. I asked him if he has dealt with this problem before and he tells me yes, it is common with this particular model refrigerator and Sears has since replaced the newer models with the motor he has to order. (MY BLOOD PRESSURE IS RISING!) I email my complaint to Sears that night (7/18/2006) via their web site. "If a consumer has to wait 4 days to have service on a refrigerator and Sears is aware of the service problem, why wouldn't they send a service technician with all the possible parts that could repair the consumer’s problem? Especially a problem that Sears knows is common with that particular model refrigerator” I requested a phone call response to my email. Instead Sears sends me an email response the following day, thanking me for my suggestion. I phoned the customer service department to complain again on Wednesday 7/19/2006. Response: “We understand your frustration and our records indicate the part required to repair your refrigerator is being shipped today (Wednesday). When you receive the part call the service hotline to schedule a repair.” (BLOOD PRESSURE RISING HIGHER) The next day the part arrives and I call to schedule a repair. They will be able to send someone on Saturday - 7/22/2006, between 8 am and 12 PM. (We have been without a refrigerator for 1 week now). Saturday morning I get a call saying the service technician had an emergency and they need to reschedule service on our refrigerator. The first available date they can come out is Wednesday, July 26th! I lost it and said a few nasty words to the phone representative, which I regretted at the time. I asked her to connect me to her supervisor and she responded “I don’t have a supervisor.” I asked whom she got her orders from and she responds “from the computer.” Again she says "our first available date for service would be Wednesday, July 26th, is that good for you?”. My response: “NO I demand service today and explain that we've been without a refrigerator for a week.” Again I ask to speak to her supervisor and again her response was: “I don’t have a supervisor”. Then I ask to speak to the person who told her to call me. Response: “I get that information from the computer”. Okay then I say, let me speak to the person who gives you your paycheck, or do you get that from a computer to?” Her response: “As a matter of fact I do get my paycheck from the computer. Would you like me to schedule you for a repair on Wednesday, July 26th? I respond: “NO” and slam the phone down. (I don’t regret the expletives I said to her initially) I immediately call Sears home repair 800 #, and ask the representative to connect me to her supervisor because I know she won't be able to help me. She responds that “supervisors are hard to find on weekends” but she'll connect me to that department. After a few attempts she connects us to another department. We waited for one whole hour for someone to answer our call, listening to a recorded message saying "thank you for your patience; someone will be with you shortly". After one hour of listening to this recorded message we were disconnected. We never spoke to anyone. We then decided to call the Sears store where we purchased the refrigerator. The salesperson listened to our complaint and assured us he would have a customer service representative contact us immediately. Someone returned our call within approximately 10 minutes and said they would change the service date to Monday, July 24th! It is the best they could do. I'm so frustrated at this moment I feel I have the strength to haul this refrigerator on my back and carry it back to the Sears store. Instead I came to my senses and found this site to vent. We could have called a local appliance repair person a week ago and had the refrigerator serviced and running but why should we pay someone else? You can bet we won't be purchasing an extended warranty contract from Sears once the warranty runs out. In fact I will never purchase another product from Sears every again! Thanks for allowing me to lower my blood pressure by posting my complaint. MG.

  • Ca
    Candace Morehouse Apr 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree with everything you said. I just went through the same thing myself. Sears, their policies and their consumer relations division just suck! I will never shop there again.

    0 Votes
  • Mb
    M. Brightman Jul 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a fridge last year the 10 day of July and the fridge upper area dose not cool any more and because the warranty is over the one year by two weeks I have to pay for repair, meantime all the food goes bad. I have dealt with Sears for at least 40 years and if they cant at least be good enough to back date the warranty I will be cutting up my card and not shopping there any more and I think their appliances are made to break down within a certain time. I am toughly disgusted with Sears.

    0 Votes
  • Jm
    J M C Sep 23, 2009

    On Saturday, September 12, 2009 my side by side refrigerator stopped functioning. I called Sears to set up an appointment for service. ( I have a "Master Protection Agreement" which began in 1983 when we purchased our home and bought ALL Sears appliances for our home.) The service rep set me up with an appointment the following week Monday, September, 21st, which was more than a week after my call. I begged for an early appointment since it was my refrigerator/ freezer. Food was being stored in neighbors' refrigerator and I had to throw out some frozen items. I have never had to wait so long for service from Sears She said that September 21st was the only available time.

    The technician came out this Monday, September 21st. He said that the appliance needed two parts, one was on his truck and one would be sent as an "emergency" repair item. He told me to call immediately after the part came in and that they were not busy and someone could probably come out that day. Meanwhile, he made an appointment for this Thursday, believing that the part should definitely be in my home by then. The part arrived on Tuesday. I called immediately and the technician did come out that afternoon. He asked for the parts (note plural). I told him that he said to me on Monday that one of the parts was in the truck and I was to get the other one in the mail. He got indignant with me and said "I never said that." I said "why would I have you come out if I knew that two parts needed to be here?" He walked out in a huff. I called Sears Home Service yesterday to make sure that my appointment for Thursday was still on. The prerecorded message confirmed my appointment. Meanwhile the second part arrived today.

    I called Sears Service this afternoon to confirm my appointment for tomorrow. This time received a prerecorded message stated that the appointment is for next Tuesday, September 29th. I immediately connected with a customer representative who said that the appointment is for next week. I explained to her that the technician made it for Thursday and that it had been confirmed over the phone. I got nowhere. I spoke to a supervisor and got nowhere. I called our local Sears store and asked to speak with the store manager. The operator said that the store manager was out. I asked to speak with the assistant manager. I was put on hold for several minutes. The operator came back on and said that he did not answer the page. I gave her my name and phone number to give to him. He never called me back.

    I am so frustrated because I will be without a refrigerator for over two weeks. Someone changed my appointment for tomorrow without my knowledge or consent. Service is unwilling to help me with this problem. I don't know what to do. I have been a good customer for over 26 years. I have never been treated so poorly. Where do I take this problem? Is it in the contract that service will be rendered in an appropriate amount of time? Any advice? So much for Sears Service.

    0 Votes
  • Ga
    Gary Kurk Nov 04, 2009

    Bought a three season cabin in Northern Wisconsin. The fridge was old so we bought a new one from a local Sears store. Had the best price. The purchase and delivery went very well . Since I am a few hours away, I have my daughter keep an eye on the cabin. Last time there she noticed the items in the freezer portion were not frozen. Fridge part was working.
    Interstingly, the people in the cabin next door also bought a fridge from Sears a couple weeks after me. After a couple weeks they had the same problem, freezer stopped working. Ended up getting a new fridge from Sears.
    I am now working on getting them out there to check mine out. Did not buy the extended warranty but am within the one year standard so hopefully OK.
    What is the problem with their refrigerators that they can't correct this?

    0 Votes

[Resolved] no such thing as sears customer service

Sears company---hard to find which corporate headquarters is relevant and their phone number In June/July...

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