I ordered a set of mattresses from sears for 341.57, they scheduled a time for delivery 12-2 on April 3rd, They never came so I called back and they said there was an error at the warehouse they could not send the mattresses because of an error. This layaway took me 6 weeks to pay for and then no mattresses. So I said I'm disappointed just send me a refund. Its been over 20 days no refund no mattresses. I have talked to 32 sears operators all make promises to update me, email me or call me. I have yet to receive any emails or calls. Most of the operators I spoke to could barely speak English and they kept saying I'm sorry over and over and over. I think I am going to have to hire a lawyer to get my money back, I'm at my wits end.
The complaint has been investigated and resolved to the customer's satisfaction.