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Home Department Stores Sears did not receive item or refund

Sears  -  did not receive item or refund

S
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7:13 am
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I ordered a set of mattresses from sears for 341.57, they scheduled a time for delivery 12-2 on April 3rd, They never came so I called back and they said there was an error at the warehouse they could not send the mattresses because of an error. This layaway took me 6 weeks to pay for and then no mattresses. So I said I'm disappointed just send me a refund. Its been over 20 days no refund no mattresses. I have talked to 32 sears operators all make promises to update me, email me or call me. I have yet to receive any emails or calls. Most of the operators I spoke to could barely speak English and they kept saying I'm sorry over and over and over. I think I am going to have to hire a lawyer to get my money back, I'm at my wits end.

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Aug 17, 2019 6:10 pm

Sears cheated me by refusing to install a room air conditioner. It was to take the place of another air conditioner which had a service warranty. The guy who was to install it drove off with the air conditioner. As it was 95 degrees in my home for several weeks I had another air conditioner installed. Sears only paid me for the installation which was about $200.00. They kept the air conditioner. As I have an air conditioner now, I wonder if their is some kind of credit I should have for the air conditioner they failed to install. That would have cost $550.00. I called and called but I was definitely given the run around on this. Please contact me at [email protected]

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2650 complaints
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(added by reviewer)
3333 Beverly Road, Illinois United States
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