Sears Kenmore LGkenmore elite french door refrigerator

C Jul 14, 2019

I bought the floor model before the local sears closed in jan of 2016 in our area and thought I was getting a good deal at 40% off. Well the epic battle starts when the store which is only 5 miles away from were I live and that the deliver of the unit took until april of 2016 to get to my house since all items had to be sent to the warehouse in vallejo to be processed and that they lost the paper work. When I finally got the unit they had dented the unit in a few places and since I had no paper work of the condition that it was in and that the store was no longer there had no one to go to. I was offered and extended warranty and a discount by the warehouse manager. It was all verbal and never received either one.

After about 9 months of having my ref. I started to see the error codes and since I am a handy man I had an appliance supply house with about 2 appliance repair people to refer to. The error code that popped up was er if which involved one of three fans a control board and the evaporator freezing over. I was told to check each one to see if it was working and de ice which we did all three and the deicing and then when that did not solve the problem a control board replacement
Which after 4 different combinations finally got rid of the error code

Well that lasted for about 6 months and again the code came up and we went through electronic part shuffle to find out which one went bad and would get rid of the code finally after the 2 combination we got it

Now one fine day after 8 month the beast stops spitting out ice and the auger motor was working because when we asked for ice the motor would turn, there was not ice coming out of the ice maker no error codes nothing to warn us and I was told to change out the inlet valve and that would take care of it, nope no ice
Then since I thought that the sensor had gone bad and the only way to replace it was a new ice maker, so a new ice maker went in now were into the summer and we notice that the refrigerator section is not cold as usual but the freezer is cold but some items are not getting hard (great for soft serve ice cream) but not really cold

I asked the appliance guys about it and they had no idea and then went to the sears part guys online and they went through the list of parts that they said would solve the problem and already tested so I went and found a specialist and had to wait for a week to get him to look at a price of $100 to look and $125 flat labor to fix minor problems and $450 if it wasnt a parts swap out both plus the price of the parts

After getting and estimate of $1100 this is when I reached out to the sears online people to see if I was under warranty and that I was told that the warranty had expired and asked if I had an extended warranty and they said that had expired also
I then asked about the problem and was told to call a number for the home warranty division and that I could be covered up to $500 in repair and it would cost me $49 a month and and extra $99 to come out since my refrigerator was not working sounds good the person whom sold me the policy made it sound like he was trying to help and that he was sneaking me in because he said that "usually" you would have to wait 30 day to file a claim but with the $99 I could go right away and that he would personally make my appointment and the first one was 7 day out and that we could not wait because food would start to spoil and put me on hold so he could get a supervisor to ok and for him to get me an expedited appt in a few days. Wow what customer service! Well while on hold is got disconnected and bam when I called back it was like I had the plague since each person either said I don't do that and transfer me to another dept or would disconnect me this went on for 4 hours on online chat room and on the phone both at the same time since the had me on hold on the phone and waiting for an answer on the chat lines
After another session in the afternoon of this

I went a hunting to see whom else this was happening to and this is what I found 4 websites that would listen to my problem to share with the world and a refrigerator that I am cycling ice bag from freezer to the refrigerator just to keep cool enough to keep some food for a few days milk goes bad after 4 day and we don't keep edible food for more that 3 till we either get it fixed or replaced

kenmore elite french door refrigerator
kenmore elite french door refrigerator
kenmore elite french door refrigerator
kenmore elite french door refrigerator
kenmore elite french door refrigerator
kenmore elite french door refrigerator
kenmore elite french door refrigerator

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