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CB Department Stores Sears 6211 Leesburg Pike, Falls Church, VA, 22044, US
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Sears
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Sears

6211 Leesburg Pike, Falls Church, VA, 22044, US
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1 complaint
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Website
www.sears.com
Phone number
+1 (703) 531-6900
Category
Department Stores
Working hours
Mon
9:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 6:30 pm

Sears reviews and complaints 1

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12:21 pm EDT

Sears - sears auto - bait and switch / false advertising

I saw an oil change special for $19.99 at Sears Auto facility in Falls Church, VA. I made an appointment online providing necessary information on car make and model, time of service (Saturday, July 20, 2019, 10:00 AM). The appointment was confirmed for the price of $19.99. Upon arriving at Sears I was told that the car needs synthetic blend and the oil change would cost $57 instead of the advertised $19.99. I said I would not mind the conventional oil change, and the person at the counter refused saying the car requires synthetic blend and that he would not offer the deal

This is a clear example of false advertising. I should have been informed that they would not be able to honor the $19.99 special when I made the appointment and provided information on car.

I would like a free oil change from Sears for wasting my time and for not honoring the deal.

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