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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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8:07 pm EST
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Sears refrigertor repair

I have a ge refrigator model psc23p ssa ss serial number fa422033 which I purched in oct, 2006.in the past few months I had to call for repairs six-seven time, parts are replaced and within two - three weeks the same problem starts again. The ice maker starts to leak inside the freezer and does not make ice.

What I want is a perment fix to the problem or have the refrigrator replaced.

I have been a loyal customer for many years and pay cash for all of my appliances.

Hoping to hear from you soon!

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12:44 pm EST
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Sears Repair man never showed up or called to confirm his time of arrival

I booked an on-line service call date for a 8-12am appt, Received a confirmation via telephone msg. The repair man never showed up or called to confirm his time of arrival.

The Maytag refridge - side by side - has been leaking water and this is the 3rd-4th time that they are looking at it.

The ice machine is still broken after being looked at 2x prior.

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3:00 pm EST
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Sears absolutely horrible experience

We called Sears Appliance (Kenmore) for solving a problem with the Sears Kenmore side by side refrigerator ice bin with a crusher rusting. They recommended that I get a technician at home to look at it. I asked for not only a replacement part also a recall on this ice crush bin that is collecting rust. This rust is in direct contact with the ice that is collecting on it. We are drinking rusty water and other drinks when we deliver ice.

Sears brushed me off with the solution request, sent me the wrong part, charged me for shipping ($22 standard shipping and did not return the shipping cost when we returned the plastic part they sent us instead of rusting metal crusher part we requested on the phone.)

Kenmore needs to take this seriously and not only replace these parts but also replace them with a better solution not the same rusting system.

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12:30 pm EST
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Sears I am out $135 to Sears and a bill to the plumber

I asked Sears to come and service a dishwasher they installed 4 years ago. The repairman said the dishwasher was fine but plumbing bad. I then had a plumber come and check the pipes all the way back to the unit. He found the check valve installed with the machine 2" from the dishwasher was broken and stuck in the shut position. When I called Sears to complain that their technician had not checked the dishwasher's own check valve or hoses, they said they don't service the hoses or check valves but only the machine itself -- even if they installed the device. They did not disclose to me that they would not check the check valve or hoses prior to the repair or I would have probably called someone who could everything. Now I am out $135 to Sears and a bill to the plumber. Caveat emptor! Some repair companies might not disclose what part of your appliance they will or will not service!

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8:12 am EST
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Sears my warranty will be over before I get my glasses

It has been over a month and my glasses still have not arrived. I have e-mailed the main company and received no response. The store has not once called me, I have always called them. They were scheduled to be here 5/1 and it is now 5/24. My warranty will be over before I get my glasses. I have been given two different excuses why they are late. I am very angry and took my husbands glasses elsewhere and he's got his back!

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anonymousoptician
Washington, D.C., US
Jun 28, 2010 11:33 am EDT

I am an optician who works for Sears Optical.

Your 90 day satisfaction guarantee (not a warranty -- there is a protection plan sold separately that is valid for 1 or 2 years, depending on which you choose) expires 90 days from the date you *pick up* the glasses, not the date they're ordered.

Also, they closed one of five labs in April which caused significant delays in processing at that time. The stores were NOT informed of this at the time; hence any unsure or facetious answers you may have heard regarding the delay. If you complained, you SHOULD have been offered a 15% refund for the delay.

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7:54 am EST
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Sears their products aren't worth a s*

I bought 2 Craftsman pro Weedeaters. one of them hasn't been worth a S*** from day one. It has been sent off, by sears, 4 times, It is stills excatlly the same as when we sent in the first time.It cranks up fine but it won't idle, and it keeps cutting off no matter if you are holding gas on it or not.The other one was ok for awhile, Then it just froze up. It as sent off, by Sears, It was gone for about 5 weeks and when we got it back it was doing the same thing the other one was doing.

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2:37 am EST
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Sears sears sucks!!

I worked for sears in Champaign, I'L for about 9 months until they wrongly fired me for buying my mother a dishwasher for Christmas! I used my discount card to purchase a dishwasher on friends and family in November and since I didn't have all of it my dad went in half with me for it. Now everything was was fine until my parents went to have it serviced (we bought the extended service plan). It didn't work and they didn't fix it so my dad brought it back to the store. Everything was fine until my manager got involved and didn't want to refund him his money. My dad is older man and brought the diswasher himself (I was working that day). They got into an argument and my manager told my dad he never had to come back to sears again and then just went back to his office (that's not the first time he treated a customer poorly). Also the store manager evaded the whole situation! A couple days later I got fired for misuse of discount card and I had never been warned about anything like that before! On top of it I was a good associate. I performed almost as well as the full timer and I was part time. I also did some of my managers job without complaint! I have no complaints about pay or comission I just think that the management at Champaign needs to be changed they treat the associates like craip! Everyone who knows what happend knows I was fired unfairly. Anyways that is my rant about how the Sears in Champaign, il sucks!

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8:15 am EST
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Sears incompetent sales associates

My wife liked a leather couch she saw at Sears and brought me to the store to check them out and eventually buy it (two of them). We sat in it, spoke with the sales associate and said Okay, we'll take two if we can get them this week. He looked and said they'll be here on Wednesday and someone would call you when they're in. No one called so we did and they were in. My brother and I picked them up in his truck and drove in the snow to my house. We opened the box and sure enough, the ### sold us the WRONG COUCH. We called and spoke with a manager (at 8:45 p.m.) We told him the problem and he looked the item up and said we got the couch we bought. IDIOT. We told him the saleman punched the wrong number in and how are we to know? He said he would correct the problem, give us a $50 gift card and have the correct couches sent to us and the incorrect ones picked up. He said he would call us by 10:00 a.m. the next day to get the order due to the time. He never called so we called him. "Oh yeah, I forgot" was his response. "Let me take care of it and call you back tomorrow morning". Again, never called. We called and spoke with the store manager and told him our issue. He said he would talk with the other manager and get back to us. Third time, no call back. We called him and he said he would take care of the problem and call us back. When we got home, we had a message from a woman stating our correct couches would be delivered on the 20th. We never got a call to confirm delivery and on the 20th, no one came. We called Sears and they said that couch has been discontinued. We again spoke to the Store Manager and he said he would arrange for our couches to be picked up and we would be refunded our money. He never called and we still have two couches we did not want. I have since made a claim to my credit care company and am awaiting a response. I cannot return them due to my health and Sears SUCKS when it comes to customer service.

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12:00 pm EST
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Sears Very dissatisfied with the service I received

I have been dealing with Sears stores for over 20 years. The service I received for my vacuum cleaner the past 2 months has pushed me to never want to shop with Sears again. I took my vacuum cleaner to the Sears store on 14th street in Fernandina Beach, Florida (Unit # 3215) on March 3, 2009 for a simple repair. my ticket number was 0246295. The salesperson there gave me an expected ready date of March 16, 2009. I paid $130.76 for the lousy service they provided me. I picked up the vacuum cleaner today, May 3, 2009. Over the past 2 months, I have made 3 trips to the store to check on the process. Each time, the sales person told me that it was in the main store and transports happen on Mondays. When I went in the store today, the salesperson told me that they tried to call me at my old phone number in VA. I showed her the correct phone number she was supposed to call PRINTED ON MY RECEIPT. At that time, she told me that it had just come back from the repair dept YESTERDAY. This just made me question the integrity of the salesperson and business I was dealing with. I have only had 1 other problem with Sears products, a lawnmower, and their managers in VA Beach resolved it. I AM VERY DISSATISFIED with the service I received from your company.

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6:45 pm EST
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Sears rebates (bait and switch)

Having just had the classic bait and switch pulled on us by the Sears "eRebate Center" I searched the web and found another complaint almost exactly the same as what we just experienced. I also found that Sears has contracted this work out to www.everybodywins.com which is a company called Ohana Companies. What I find so funny is that this company shows Sears as a partner and lists that it offers 100% customer satisfaction. What is even more laughable is that Sears does not even acknowledge a relationship with this company or how it processes your rebate. What Sears does do is take your money on the date of the sale and then "hand you off" to them so that you may be provided with one of a million pre-prepared responses designed to make you give up.

Tonight we officially became a non-Sears family and will never shop with this retailer or KMart ever again. I hope more people don't fall for this scam and I will continue to post these comments until my fingers fall off.

AVOID THIS SCAM!

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6:06 pm EST
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Sears associate could not apply coupon

I received a President's Day flyer from LeMars local Shopper. I found sawhorses for $12.49. I also had a coupon for $10.00 off if I buy $50.00 or more. So I tried purchasing $52.00 of merchandise. I had sale associate Danielle helping me. Unfortunately, she did have authorization to run the coupon under her access. The coupon code was "R5800012735$1000. Nor would she call her manager for help. She said he was unable to be reached. She tried manually running coupon code and tried scanning it a couple of times through computer and was frustrated herself a bit. She finally said I would have to go to a nearby Sears and referred me to Sears in Sioux City at mall (35 miles away) to see if the coupon would run because she couldn't do it. I had to drive to Sioux City so I could use the $10.00 coupon. They had no problem running my coupon and I spent $64.00.

Do I have to do this all the time from now on? I don't think so. I had to go out of my way just to use a coupon. I thought twice about going to Sioux City, but I really wanted the sawhorses.

This was bad customer service and should be compensated somewhat for the bad experience and inconvenience to me.

Susan Schwalm

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4:58 pm EST
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Sears money no longer owed

My parents had been loyal customers of Sears since 1975. They had a credit card and bought all appliances from Sears as well as the maintenance plans for those appliances. They had purchased credit life on that credit card then when my mother passed away 13 years ago when I called to find out what we needed to do and what we needed to send in order for this balance to be paid off. I was quickly informed that my dad was too old and the insurance would not cover the balance. I responded with my dad did not pass away my mother did and she was only 64 yrs. old. They then came up with another sad excuse not to pay off the balance. I turned it over to the family attorney and he called several times to no avail. Needless to say he is not an agressive attorney and neither was I a agressive person at that time. So it went to a collection company. We paid 226.00 per month for 13 years. My dad recently passed away and I called the attornies who we have paid for so long and was told they would take care of the balance and said it was closed out. I received a letter from another attorney addressed to the estate of my father stating that he still owes 2242.77. I am appalled...my father paid way over what he owed and I am just pissed off...I have not stepped a foot in Sears in 13 years and will not ever again. I will advertise to everyone I know that Sears is a horrible company and should be boycotted. I have already made a great influence on my family and friends; they will not step foot in this store either. Now, I will tell you this what goes around comes around.

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9:24 am EST
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Sears light fixture overheats, melts, smokes. it's a fire hazard.

I have the same light melting/fire hazard issue with complete denial by Sears Service. Just filed with Chicago BBB. I looked into the problem closely several times as it occured over the past couple years, but could not determine why it happens sporatically. Sears tells me we left the door open, but this is certainly not true as the fixure melted to a point of disrepair and near fire yesterday, I kept checking on it over a period of 1-hour, closing the doors and checking closely to make sure they were closed, there is no way they were not closed. My suspision is with the buttons that are suppose to disable the lights upon closure. With the doors open, I could depress both buttons and the light would stay on. After cycling the buttons several times by hand, I noticed the lights went "Off". My fixture stopped overheating with the doors shut after this. Did Sears recommend replacing these buttons as part of the repair? Of course not, they claimed there was no history of a problem. I have to laugh now that I found this website and all the complaints. They are fools and obviously care less about the customer. Just out to rack you for a repair. Makes me sick to think I was proud the day I bought this "Elite" product from them. What a joke Sears has become.

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TexasBrenda
San Angelo, US
Jul 05, 2010 3:56 pm EDT
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You should not have had to purchase ANY type of extended repair agreement! There is NOT a recall but this part has a LIFETIME warranty because of this issue. See this post. Make sure you read to read northtilleys comments. I followed his advice and mine is being repaired next week for FREE!

Sears / Kenmore Elite Trio Refrigerator — defect in lighting Make sure to read page 3

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J V-Grice
, US
Jul 05, 2010 12:59 pm EDT
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Just experienced the same problem with my KENMORE Elite Trio. Yesterday I noticed that the lights were on with the doors closed. Opened the refrigerator and the ice maker was extremely hot and the light cover was melted. Had to use a potholder to unscrew the extremely hot light bulbs. Called Sears today and got nothing but a run around. Of course they blame LG but my refrigerator says KENMORE Elite isn't that a Sears brand name? What bothers me is that I had a Sears Repairman here in March 2010 for the ice maker problem but why didn't he replace the potential light issue then. since there have been complaints about this since June/July 2009. Oh that's right Sears doesn't have any complaints about the light problem and there is no recall so it’s not a problem In order to have the problem corrected I had to buy another extended repair agreement from them and the service man will not be here until July 20th because they have to order the part. Seems to me that they should have the part on hand because of the problem with their product. By the way Sears has discontinued the KENMORE Elite 795-[protected] I wonder Why?

I’ve been online looking for a recall for this product because of the potential light overheating the internal plastics and causing a fire but couldn’t find one I could only find customer complaints about this problem.

The funny thing is that I was suppose to be on vacation out of town this week so I guess my homeowners insurance would have been picking up the tab for damages due to a fire because SEARS feels no obligation to its customers. The least Sears could have done was to mail correspondence to customers who have purchased this model of their KENMORE line about the potential light not going off and the potential fire hazard and made the necessary repairs to avoid any further property damage. Just like Chevy, Buick, Pontiac they charge it back to GM Sears could have charged it back to LG since the keep saying that it is LG's problem because they are the manufacturer.

Shame, Shame on Sears for putting their customers last and in a potentially deadly situation. I have called the Consumer Product Safety [protected] and have left a voicemail with the problem I am having and I am waiting for a call back. I will call them again if I get no call back by tomorrow to make sure my complaint is filed. Hopefully the more complaints about Sears KENMORE Elite Trio will help out other customers with the same product problem and hold Sears liable to repair the problem free of charge. But most of all to keep the potential problem from causing any injury or dead to a consumer. Sears is trying to save a buck but all it takes is for one household to suffer a serious loss, injury or death and well Sears and LG will loose more $$.

No more KENMORE products for me.

J V-Grice
Hamilton NJ

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9:17 pm EST
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Sears excell duct cleaning

Contracted Excell Duct Cleaning to clean our furnace ducts in early December. Workmanship and technique was comparable to a reality show of a nightmare. Contacted the Sears contractor, surveyed the "mess" and said immediate action required. After refusal of the same crew and technique to come back plus partial reimbursment, I began to call all of the Sears head managers and to no avail. It is now mid February and nothing has been done. No money and still and a messy house. It is difficult to breath and eyes water all of the time. So now we have to get a separate house cleaner and try and clean it all up. Is there no one anymore in the business world that will be responsible for their actions if there workmanship is less than desireable. I would have posted the pictures of our house after three days of grey-whitish dust that hangs on everything. It is disgusting. No more Sears, anything at anytime!

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Sears unethical

I worked for SHIP (sears home improvement) for a couple of years. The things that I experienced were shocking and sickening. We were trained like stupid blind mice and only many months into the job did you start to realize that many of the things that you were promising to the customers were not only false but impossible. Examples: Our installers have an average of 10 years of experience before they are hired by us and then are sent to "sears' school to do things our way...hogwash, we would send out virtual strangers having never looked at their work much less trained them. If they botched a job, Oh well. Plus we promise vigorous background checks, & drug testing unlike the Box Co.'s possibly but only when they start and only the head guy, if they do something afterwards we never knew it...
Had one manager/salesman with so many DUI's he was driving with no license, only found out when he transferred to another state and had to re-apply. One new manager/trainer said to "kick their dogs" under the table to keep them away from you. As to pricing it was an open season. Sales people get charged for any over runs on the job. Unexpected costs, or items they don't notice in the dark or at 10 pm etc. so guess what? The smart ones throw in lots of extra product and labor to "cover their butts". The joke was how many extra houses of siding there was back in the warehouse. Long term employees were suspected of having HVAC, siding & kitchens done for free in their houses?
Warranty and follow up was a joke, customers would turn blue before we would show up to service.
I would say run run run as fast as you can away from the "FREE ESTIMATES" this is not your Parents Sears that was so dependable with products that lasted, customer service and warranties WORTH the paper they were written on...
In the know Louisville KY

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Alan Reinecke
, US
Dec 20, 2015 9:35 pm EST

1.The bathroom renovation was to begin in 4 to 6 weeks, after 7 weeks no contact from sears.We called the sears reps and a few days later we got a call saying they had trouble getting permits.According to the building inspector and my own personal experience it takes 3 to 5 days to get a permit. At that point I should have tried to get out of the contract as the incompetent contractors have been a nightmare.

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ductman
Hamilton, US
Nov 20, 2014 6:06 pm EST

True all True. I worked for them for years defended them etc.. then they thru me under the bus.went out of my way. coming home late. etc to get job done... did hundreds of jobs right .and then boom did a few minor things wrong.. well a helper. but I got dropped for it. want hire a person back. because few mistakes. and such.. its wrong.. so people should Know its about the $$$$ SEARS DONT CARE. soon as they get that money from you .they go to the next sucker... thats why SEARS is in the mess its in.. PEOPLE are finally relizing it... and stop shopping with them. there products are pieces of crap.. NOW to be honest CARRIER ok. but the cheaper brands. NO.. crap.. crap... then they black ball you.. pretty soon they will have to get off their ### cause no one be left to intall nothing... idiots. SEARS NEEDS To GO. THEY have outlasted their time... IF they lose money on a customer they charge the next few to make up... WAKE UP AMERICA... THIS is the BIGGEST. CHEATING COMPANY in the WORLD and you have FELL FOR IT FOR DECADES... CLOSE SEARS NOW> CLOSE SEARS NOW...

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sears a joke
Elizabeth, US
Jun 29, 2013 7:37 am EDT
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When I booked Sears Home improvement it said the work would start 6 to 8 weeks, 8 weeks later I could not even get them to commit to a date, so I cancelled, now I have been fighting with them to get my deposit back and they are holding almost 5000.00 do not use them they are the worst! Will get a lawyer and pay him/her before I let them keep my deposit, so far Better Business Bureau and now consumer affairs.

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Greensboro nc Paul
, US
Jul 07, 2012 3:57 pm EDT

Me too I just quit work for sears for all the same reasons, out of the Greensboro NC. Also more than half of the class have also quit or on the way out the door. Joe A the inside trainer is the biggest scammer, during class he meantioned to all that he loves starbucks coffee and cream and anyone to bring him these items would get more and better leads during the 3 week training. I at first thought he was jokeing around, I was wrong one of the class mates went so far to buy him a starbucks coffee machine with all coffee flavors. Wham that classmate went on 8 leads during class when I and several others when on 2, others at same time that joe went out to eat with and strip clubing also got many leads. I spoke up towards end when joe said he was passing out leads and the same people got them and he said I have my reasons and he walked away. I and 5 others have quit or gonna quit in the first 5 weeks out of 10. These others wont make it eighter

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justmyself01
Anytown, US
Jan 21, 2012 12:35 am EST

@disgusted. You are totally right. It BS. I think what it is, Sears has this mentality and on an ego trip and stuck in the past. They are so pumped up on their name, they don't realize their name doesn't mean jack anymore. That new program is just like their "SP" program they had years ago that they phased out.

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disgusted x 2
Billings, US
Jan 18, 2012 3:05 am EST

The quotes are @ least 20-40% higher without the sales person trying to cover themselves and if that is going on more power to tthe sales person to try and save some of their commission.. Sears has taken the tack that they are always, always going to be higher. New program, now, is they have a couple of people out discounting the jobs behind the salespersons back to try and save the lead if the job does not sell with the initial sales call(and if Sears offers a sales, guess what, they take it off the salesperson's commission). We are not talking a 15 minute drive, Sears thinks nothing of sending a salesperson out in their own vehicle at any time for over a 2 hour drive one way(oh, they pay 20 cents a mile, but how's that $700 brake job working out for you?). No power is given to that sales person initialy to try and negotiate, they would rather go behind the sales persons back and send out someone on the sly to discount the job and try to sell it that way ...What does the customer thinK? And if that 2nd person sells the job discounted, no money for you, shmuck that drove out there in the first place, just doing your job.

Apparently, Sears figures they will get some shmucks in for awhile to try to sell the high ticket (after all there are plenty of out of work people), and if they don't, they have a couple of vultures in the wings that present themselves as "management" and offers another 20%(maybe more, I don't know for sure) off, with no word to the original salesman and not one red cent to the person that first went in and built value in the job...

Good Luck Sears, you're gonna need it

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Roofman101
Berkeley Springs, US
Nov 06, 2011 8:47 pm EST
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Wow this is good stuff. I just came across it and read through it. I worked for Sears AHIP out of Monroeville PA for about 3 years. I love the quote open season because thats what it was. We were told that if the installers had any problems during installation we would be charged so we of course would cover out butts. Also we were trained to go back to old customers and do a "follow up". These follow ups were simply to get into the home. Once inside we would say that the windows looked great but we couldnt help to notice that you soffit is bad. Then guess what? They would pay about 20X more than what it was worth. But its okay maam just put it on your charge card and we will consolidate all your bills. We are Sears we have that power. ###. This never happened and the people ended up paying about 20 to 30 percetn through Associates loan company. This is a terrible home improvment company and the installers... Well all I can say is WOW. They dont have a clue of whats going on.

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justmyself01
Anytown, US
Dec 23, 2010 2:24 am EST

LOL@ cabinet man! I work for Sears Home Improvements too and everything is 100% true, they just know how to cover their butts that's it. All the sales managers seem lazy and no one wants to do anything! It's very disorganized and nothing is thought through by these higher-ups. No raises for the past 3 years and the benefits suck! They do not value employees at all and it's very stressful. They want you do a lot for nothing and want blood from a stone. It use to be a great company but it's not anymore. It's a real chore to go in. They have some decent people (like myself) but, they drive them away. They lie and try to sweettalk you and promise you this and that but it's not true at all. Very disappointed, I used to be proud to work for Sears, but not anymore. It's more for less. The contractors are hit and miss. We have some good contractors at our location. Whoever makes these decisions in upper managment (like Chicago) are idiots, I can run it better off of common sense with no college degree. Their service techs suck too. I have gotten so many customer phone calls about them and the stories are BAD. I do go out of my way to help them because that could be me. They don't invest in their offices/stores, our equipment is CRAP and they are so cheap, they pay their employees cheaply too, for our company to be highest price, we should be paid high especially for the amount of work we are doing. I'm so burnt out, I want to quit, but I can't. I have to pay bills. I do appreciate Sears for the start, but I won't stay until the finish. The sales reps goes through 3 weeks of training and sent out. Some of them might have prior contracting experience, but a lot of them don't. A lot of the reps don't know what they are selling, you should hear some of the installers complain about that too. It's not what it used to be, I think this company will go under, I'm surprised I haven't been laid off. I hate that they outsourced (a lot of complaints about that too) when I call HR and I can't even understand the person I'm talking to which sucks as well. They constantly through things (like new products are way) they dump them on us and expect us to do it (example: Monday: we are selling roofs and Tuesday: goes live) it's like trial and error. At time I feel like I'm stuck there. They screw people over big time and it's not right.
Disgruntled employee.
PS) I don't care if someone from Sears found out I said this, because it's all TRUE and you know it! Save it for someone else who will believe your lies. I hate to say this, even with this bad economy, you can FIRE ME for all I care, I would take the umemployment and someone can glady have my job because they wouldn't want it, they will quit after 3 months!

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cabinetman
, US
Aug 17, 2010 11:24 am EDT
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I do work for Sears Home Improvement Products and everything said above is TRUE ! These people DO NOT care about the customer, their concern is your $$$$ and your signature on the contract !

Sears does not offer any training to any of their subs no matter how bad they suck at their work ! The sales staff is nothing but a bunch of LIERS and their so called Project managers cannot wipe their own [censor] without someone holding their hand !

Their products stink, low end GARBAGE products sold as the industry's best is nothing short of UNTRUE ! The truth is you need to stay away from them, don't fall for the lies from the sale's people, it's all a lie !

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Sears poor service after incomplete job

Sears Home Central Calgary, Windows installation:

I purchased windows from sears in and installation done in September 2009. The installaer did not complete their work. February 2010, the installation is still not completed. I have been running around like chicken without a head calling every Sears Customer service - They dont help! What do you call poor service? This one is and especially if they show you plainly that they dont care.

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Sears terrible delivery and service

Bought an expensive treadmill from Sears. Was told they would deliver and set up on the second floor of my Victorian Home even though it would not be easy as my staircase turns. I measured the unit and know it can go on the second floor if they take it out of the box. They came to my house took one look and said they would not deliver it. I told them to take it out of the box, they refused.

If they had to take it out of the box to set it up, why not take it out of the box when they bring it in. Refused to do so and while I was speaking to their manager, they took the unit and left. THey said they would send them back and tell them to do what I asked. Hours later they returned, and as soon as I opened my door they said they were told to set it up in my living room. Totally not true, and they left again.

I again call the manager and was told they would come back the same day with another person to help them. They would call me first. Another day has gone by and no call, and no treadmill. The moving men were rude and arrogant and I am out almost $1000.00.

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brad kelly
Jamaica, US
May 20, 2011 7:50 pm EDT
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I have an extended service contract from UTS for my Treadmill and cant get service. It seems as though they are buying used parts when service is necessary and they are sending technicians to do the repairs that cant fix the machines. Six weeks my Treadmil is down and they still waiting for parts.

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Sears online purchase pick up in store

On February 13th, 2010, I ordered a trinket for Valentine's Day on Sears.com to be picked up in the Spotsylvania Mall store later that day after receiving email confirmation. This process, according to the website, should take up to 2 hours. I made the purchase at around noon and waited patiently. At about 2:30p, I went back to the website to check the status of my order and the online chat customer service person said that it had not yet been processed and to check back later. I waited until 4:30p and called customer service after not receiving the confirmation email and I was told that my order went through and that I could just pick up the item in the store with the confirmation number.

I get to the store around 6p and I ask customer service where merchandise pickup is and they lead me to a kiosk in the rear of the store. I put all of my information in the kiosk and nothing comes up so I summon customer service and I'm told my item is in jewelry because merchandise pickup does not deal with jewelry. I make my way over to jewelry and they have no record of my purchase.

They call the Manager and she comes out and explains to me that my order, though received and paid for online, could not be given to me because their computers were down and she can not release items without the computer generated record number. So my wife's St. Valentines gift can not be given to me until Valentine's morning because the computer has their particular store listed as closed and is blocking ALL transactions for this day. I work during Valentine's day 50 miles away and won't get to give my wife her gift until Monday. I went back online to get a refund and Sears tells me that they can't return my money for 4-5 days, so not only did they ruin my wife's surprise on St. Valentine's day, they will return my money a week later.

It is my hope that Sears and all of its associated companies just go away. This is not the first time they've screwed up something that should be pretty simple and it's clear to me that they don't give a darn about their dwindling customer base. Don't look now, they just lost another one.

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Sears poor customer service

Feb 12th I took my daughter to sears portrait studio, @ 11:00 am the photographer had 1 customer that she was finishing up with, until she
Discovered I was a walk in. So there are no other customers, I figure, I can be next, oh no she went on to say I have a 12:oo appointment, well since it's 11:00 I can be seen, well she prolonged the cashing out with the customers so long, "she wanted to know about their vacation how many times their baby burps," well that took 15 minutes well I figure I still have time for my photo shot, wrong she took another 15 minutes cashing them out. So finally they leave no one else is there not even the 12:00 appointment. So I figure we can take our pictures, wrong she refused to take us until she was sure of her 12:00 appointment, needless to say the 12:00 appointment came 5 minutes late. Not to mention she was reading a book until they arrived. This was her productivity for 1 hour. This is a poor performance employee, she does not deserve a place in the work force, sears portrait studio is losing countless revenue with this employee's actions, I think holly's problem is pure laziness with a touch of racism. I have been a sears customer since 1985 and I consider myself a valued customer. I recorded much of my visit on my cell phone because of her actions, which were unbelievable I will send the video viral, so no other mommy will not experience a walk in dilemma it's obvious that this policy is not honored by the employees, sears should take a closer look at their staff performance to make sure policies are followed. Their are eager people awaiting such a job with this economy by the way this was chicago ridge mall (Westfield)

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rockthefetish
Twin Falls, US
Nov 03, 2010 5:13 am EDT

It takes an hour to do a session. (often longer, much longer) That's why she didn't take you. That being said, she could have done your photos and shown you later. I don't know why she didn't.

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Displeased with Sears
, US
Mar 13, 2010 9:33 pm EST

Yes, my parents just experienced racism, agism, and contemptible service at Sears in the Burlington, MA area. They were treated badly not only by employees but by the the manager. One of the employees was also laughing at the situation in which they lied about the return policy, didn't know how to do a return, and didn't even mention exchange of the product.

One of the employees said there was a 30 day return policy and it was really a 90 day policy written on the receipt as was pointed out by my parents who finally got the manager to do the return. They were shaking the product as if there was product missing inside it implying they were returning a used product. This was not only rude, but also implicating my parents as criminal over a $7 bottle of product. Then, an employee said reluctantly once the manager came over that they would be "giving them" the money and of course they were not — they were returning money to them from Sears. No one said sorry or apologized at all. The manager was not at all apologetic or helpful. Instead my parents received the $7 they deserved back after such a horrible experience, plus a waste of time and an endless memory of headache and trauma of racism given to them by Sears employees and manager.

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Sears cost of repair

We bought our front loading Kenmore He2Plus a year and a half ago and it started leaking badly during a recent wash.
I called Sears to schedule a repair. It was an automated line and I was told that a service repairman would be out a few days between the hours of 8am and 5pm.
The repairman showed up and said just for showing up there would be a 70 dollar charge.
He proceeded to do the repair. The washer simply needed the rubber around the opening of the washer to be replaced. He said this was the most common problem.
Something had caused the rubber to not seal completely. He replaced it in one hour or less and charged me 214.06.
We feel this is extremely high for a simple replacement of a rubber seal. Since this is a common problem I think Sears should consider their culpability regarding these rubber seals.
Thank you

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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