Sears

I can tell you right here and now the problem with your order not showing up on time was the fact that;
a: It was being shipped by UPS. Who ever ordered this for you chose the wrong ship code.
b: The reason the associate could not help you is because the associates are no given tracking numbers or anything for these orders.
c: Sears hired contractors to do everything. This is the #1 reason for the ### service you receive at the hand of Sears. There is no accountability for the people who are hired to deliver stuff to the customers.
d: Sears Canada is owned by an American subsidiary of Sears Roebuck who are owned by accountants. These idiots have seperated the company, sold off piece by piece of it, like the Sears credit cards, and made policies to suit the lining of their pockets. They dont care about your satisfaction, they just care about your money.
e: 99.8% of Retail Sales Associates don't give a damn about you! Beth in Whitby On is the only one I have seen call Customer Service for updates on her customers' orders when there is an issue and that is when she is at home or on vacation. But most of these store associates, as soon as they have your money, and they will lie through their teeth to get that sale they dont care. They wont even do anything to help fix it. They have their commission. Oh well. Sadly.. again there is no accountability.

There is a way you can get back at Sears.
You see.. there is a new initiative happening right now.
Any large item you purchase ie.. fridge, stove, fitness equiptment, furniture that is delivered and damaged the associates have to try to make you keep it damaged.

Yeah.. pathetic isnt it.

Well it worked for me. I bought a $699.99 fridge on sale, reg.949.99. It had a tiny scratch on it, I blew it out of proportion so I could get more money from them. I got $300 back and there really isnt anything wrong with it.

They dont ask for pictures., they dont sent a technician to check. So as far as I am concerned SCREW SEARS! Take 'em for what ever you can get, because trust me, you cant get a $949.99 fridge anywhere else for $399.99.

I wouldnt be suprised if they are not belly up in a couple of years.

So, a lot of times it is the people selling who screw stuff up. Sadly the people in Customer Service have to hear all the yelling and screaming and complaints every day and the company does not give them the resources to properly assist you. How do I know. I have a friend who works in customer service.
These associates get ### on every day by their managers. And yes, they do have managers, but they will not take a call. These associates have to answer questions for all catalogue, retail store and internet orders, they have to have knowledge of the parts and service warranties and screens, they have to know how to set up a medic to come out and look at your furniture, determine if in warranty, convince people to keep damaged stuff (associates have been fired because managers did not think they were trying hard enough to keep an item sold).

No longer in Sears Canada is it "Satisfaction Guaranteed". With the delivery sites used, it should read "Guaranteed Damaged!".

So buyers beware with Sears Canada. If you order products, ensure you screw them out of some money on large ticket items. Keep your receipts files away, because the company will no longer replace them for you if you need to return something. And always document who you spoke to, what day and what time.

I bought a microwave in k mart and does not work . they would not replace it because the store is closing . even do the company is not. I very disappointed with the company. I will be tell any body that will listen not to do business with them.No wonder there are so may store closing .

They (Sears) are rapidly going out of business, don't waste your money on them.

This is the first time I've had a horrible issue with Sears Home Services! They sent a technician out to repair my refrigerator ice maker, the bill was $325.63 and the technician billed me TWICE! I can't get Sears to acknowledge this and refund the other $325.63 to my account and my financial institution is telling me I have to get Sears to do this! I'm FURIOUS! I WILL NEVER DEAL WITH SEARS AGAIN! Especially NOT SEARS HOME SERVICES!

Do yourselves a favor. Boycott Sears they'll be out of business soon anyway.

I'm pissed-off!
Replaced the refrigerator last August with a $700 Sears Kenmore. Not a fancy unit with ice maker and extra bells and whistles, just a large, basic refrigerator & top freezer.
Worked great until this morning, noticed the light was off when I fetched the 1/2&1/2 for coffee.
Checked the bulb, it was OK. Checked the dedicated circuit breaker in the main panel, it was tripped. Reset the breaker, still no light but the refrigerator appeared to start, I instrumented the fridge and found the freezer getting down to 4 degree F and the fresh food area running between 34 and 39.9 degrees F.
Concerned about the light not working and the tripped breaker, I call Sears Home Service for a warranty service appointment.
They gave me a date of May 25!
I think the fridge is basically running, but where's the 24/7 service they claim to offer?
Looking at the service manual, I see a circuit board that runs the lamp, compressor and defrost heater, that is very suspect, will it fail completely? A shorted defrost heater might explain the tripped breaker, but why am I troubleshooting a product under warranty with advertised 24/7 service.
The house is full of Sears Kenmore appliances, but no more, going forward I'll look at Aitoro or some other local appliance dealer with a good reputation and pay a little extra.

I purchased a service contract for my Thermador oven in Feb 2010. When I called for service they told me they do not cover Thermador. They took my money in Feb but never intended to cover it. If I had not called they would have kept my money. This is not a honest outfit.

I am deeply disappointed with Sears. I spoke with a supervisor a few minutes ago and Sears refuses to refund the service call fee I paid, one which I received absolutely nothing in return. In short, I am paying for the laziness and incompetence of Sears technicians who are obviously not trained to do their jobs adequately. It's very disappointing that Sears does not stand behind their service and has no regard toward the satisfaction of its customers.

To put this matter into a perspective that anyone with some business sense can understand, consider the following please:

Over the past few years I have literally spent thousands of dollars at Sears. Nearly every appliance in my house is from Sears: 2 refrigerators, a freezer, washer, dryer, 2 lawnmowers including a tractor, several power tools and equipment, shop tools, even a chainsaw. To say I am or was a loyal customer is beyond question. Now with Sear's refusal to stand behind their repair service and poor customer service on top of that, they will loose a loyal customer and therefore loose thousands of dollars in sales in the future. All of this because of a refusal to refund what amounts to just a drop in the bucket. If this is Sear's business model, good luck in warding off bankruptcy in the future.

Without the simple courtesy of a refund for services not provided, Sears will never again get another penny from me!

Robert

I am extremely disappointed with Sears Home Repair services! I am demanding a full refund of the money I spent on my service call.

On April 6 we had a service call concerning our GE washer, purchased from Sears.
The service tech misdiagnosed the problem and gave an estimate of over $750 for the repair which I naturally refused. I had an independent service repair service come out and confirm that the problem was a broken mount on the inner basket and that it was covered 100% by warranty. He could not do the job since he was not GE certified.

I called Sears back and had another appointment set up to get the part numbers and get the warranty repair work done. On the day of the appointment "Mark" called and was extremely rude and unprofessional with my wife, he had her in tears. He also said he would not come to the house without receiving an addition service call payment. I complained to Sears and had to reschedule the appointment for which there was to never be a repeat charge. That appointment was on April 20th 2015.
The service tech which did come out was supposed to open up the back of the washer and get the parts numbers needed to order the warranty parts. He refused to do anything more than look at the machine while running and tell my wife that there was no problem, he even told her that the only thing she could do would be to video record the washer the next time it made the noise and that he would not open up the machine until he heard the noise.

To make this short, the repairs were done by GE themselves. Their tech came out, confirmed the inner basket mount was broken by observing that the basket was completely loose and moving back and forth - he never had to open the machine to determine that! He ordered the parts and came back and had the repairs done in 90 minutes.

What I've seen from the two Sears technicians is that they are both lazy and incompetent!

Sears needs to do the right thing here and refund the money I spent on the first service call since they accomplished absolutely nothing!

Robert

The cooling unit in my Vinotemp wine cellar isn’t cooling properly, so I contact Sears Home Services as this is in a second home in Lecanto, FL. It’s fairly rural, and not many people service wine cellars. I make the appointment three weeks in advance, verify that they can service my unit (giving them the make/model/serial number) and make plans to take a day off work, drive two hours from my primary residence to my second home to meet the serviceman in a window from 8am to Noon. Sears had reconfirmed the appointment the day before.

Noon comes and goes, with no service tech and no call. After calling the 800 line (you can’t talk to the local people) I’m informed that yes indeed they do service Vinotemp units, but that the local technician canceled the appointment 30 minutes before the end of the service window... yet doesn’t even contact us. They have my email/cell phone. I try and call the local store but of course am unsuccessful as it’s routed to a national call center. From there they connect me to “customer service” (yet another call center). After being on hold for twenty minutes while they talk to the real people involved, they verify that they CAN’T service my equipment.

I’m willing to bet that the brand won’t be removed from the list of appliances they service. I’m also stunned at the callous manner of canceling the appointment with no notification. I won’t be using them again for anything...

Had a Sears Service Technician come by to review an issue with my washing machine. Service call was $113 taxes in for them to come out. I had 2 Service technicians show up. they we're hear no more than 20 minutes saying that I need a new transmission and clutch which would cost in excess of $400 to repair the washer. Of course I declined, luckily a neighbor had experience in appliance repair and after spending$33 on a motor coupling, washer is back up and running 100%.

My advice, Sears takes the 100 dollars as a money grab for service and are in and out of your home as fast as possible, and with reference to the time span for a service call 8am to 8pm, plan to take a day off.

Rediculous...

I bought a Range from Sears in May of 08 and I cut my finger on the vent that is right above the Range top and below the dials on a ledge and you cant see it...
I was cleaning my range and ran my hand across the ledge to clean it and found the vent when it cut my finger badly.. I am looking for anyone else who has done this also. I am not getting anywhere with Sears other than an insurance rep came out and has called 2xs to see if they handled it and they havent.
email me at pcoley47@aol.com

Kenmore Range takes an unreal time to preheat, exceeds 20 minutes to come up to temp. They say it is normal because only oven element preheats and they do not use the broiler element to assist. Preheat times are not disclosed at time of purchase. Secondly, contol panel is discoloring from heat from oven exhaust after just 16 months. Unacceptable.

We bought a new set of kitchen appliances from Sears on June 7, 2009. The oven worked for 2 weeks and then went dead. Three visits by Sears repairmen have served no useful purpose: Each one ordered a part that does not solve the problem. Each time they forgot us, and it was necessary to waste hours on the phone being transfer from a useless “customer representative” to another to get another repairman to show up and repeat the going through the motions pantomime. We have been without an oven for almost half a year now.

Sears servicemen also damaged our kitchen counter during the installation, and promised someone would come to repair it. Five months and many, many calls later no one has come.

We have written to the CEO to let him know what kind of company he is running, to no avail. Customers are Sears laughing stocks. The EO and his henchmen y must be having a blast someone still buys from them.

My Sears Kenmore ranges control panel has blown up 3 times. The electric range is 3 years old. The control panel in the back is all black and melted. I have a 5 year service contract .Model # 790.[protected] is anyone else having this problem?Also the repair man you should not use the self clean This is crazy Sears sells a self clean oven you can't self clean.

I paid $1700 for my Kenmore Elite range. Today fire was shooting out of the back. It caught fire from the electrical inside. Why haven't these been recalled? I will never buy Kenmore again.

After having my range for a short while I decided to use the self cleaning option on my oven.
Ever since then my oven won't hold a specific temperature. I called for service and I was not
treated well at all. They transferred me from one department to another, most of the time you
couldn't even understand their customer service agents. Finally, I went to another company
and I was informed that the newer ranges you shouldn't use the self-cleaning because of the
temperature the oven reaches when doing this. You need a whole new computer board, which
is very expensive. Not happy at all with Sears or Kenmore Appliances.

Yup, my range is 2 years old and every time now that I preheat the oven, smoke comes out the back of the range along with a bad burning plastic smell. Sooner or later it will be full blown fire. have not taken the back panel off the range yet, but I am afraid of what I might find. Sears...deserves to go out of business for putting people's lives at risk.

I had a problem with my own Kenmore Rang. .The element would not shut off without the breaker being tripped! It was getting hotter and hotter and could have started on fire had we not tripped the breaker when we did. It was 6 years old. When I contacted Sears about this, they claimed there is "no known safety issues with their ranges". However, after researching this, I found that there is a huge safety concern with their stoves and they need to address it quickly before someone's house burns down! I filed an online complaint with the Consumer Product Safety Commission. A representative from the CPSC came to my house, took pictures of my stove and is building a case against Sears. I urge everyone to contact or file an online complaint with the CPSC to help their case. I will never buy another Kenmore product.

I had a similar experience. I have a 12 year old Kenmore free standing oven. Last night, 2-13-09, the bake element (bottom coil) caught on fire and burned brightly. I turned off the oven. Later, checked on it and found that the oven was still very warm. I unplugged the oven due to fear of a fire during the night. I have found a few other anecdotes on the web about the coil catching fire in the Kenmore ovens. (I only searched on Kenmore). I too wondered if there was a recall on this oven.
(There is a recall on a Kenmore Wall Oven)

I forgot to add to my previous post that I am a tech at a sears auto center, and these are my oppinions and do not represent the veiws and oppinions of SEARS HOLDINGS CORPORATION.

AMEN BROTHERS... why doesnt the surgeon who operated on the lungs of a cancer patient get blamed for the death a short while later? It was the smoking for decades... same situation in my oppinion. I apolagize for the morbidity in my analogy.

I must agree with the two previous posts. Why do consumers blame those who most recently tried to help? I think it would be safe to conclude you are also a customer who would have blamed the quick lube place that changed your oil 4, 000 miles ago for a vehicle currently with no oil and internal engine problems...

I agree with the previous poster, if you were leaking coolant previously, more than likely the internal damage to engine (Head Gasket) had already occured.
Sears could not have noticed this and would have assumed a radiator was all that was needed.
Customers need to be truthful in explaining problems and symptoms to their repair facility.
Many customers withhold information out of fear it will cost more. Actually the opposite is true. In this instance the radiator labor may have been totally or partially offset by the headgasket labor, plus the towing service after the fact. Had this technician had the correct information from the customer, this problem could have been handled correctly the first visit!

It's more likely that the engine was damaged while the coolant was low and not protecting it. also, when the coolant gets older, it doesn't hold up its properties and won't protect the engine from overheating, or freezing, this is also probably what caused the radiator crack, and in turn allowed the engine to be damaged by overheating. please do not blame the person who tries to help you for your ignorance. Talk to a mechanic and you will be told the same exact thing that I am saying right now.

I would certainly take them to small claims court as the are directly responsible for your blown engine.

First of all YOU HAVE stepped foot back in a Sears store and bought a bunch of clearance and discounted items and walked out. If there were a penny for every customer who has ever said that someone somewhere would be verrrrry rich. The outlest stores are not BRAND NEW PRODUCTS. They have some NOT all. You had a warranty then you should have called a SEARS service. if it was a valid complaint they would have given you a replacement which you could have picked up from ANY SEARS OUTLET store. How do I know this? I was YOU once and have been through the schibang! ALL OF IT. And why did you go to a place 3 1/2 hours away to shop again...? Could it because you were looking to get something for nothing...and when you so the item to purchased your eye balls turned into big dollar signs...am I about right? When you self educate on shopping smart you wouldnt blame the salesmen. SALES PEOLE are not GOD! Be smart have a definite idea of what you want and how much you are willing to pay for it. Remember if you ask for dropped down prices and shop outlets you can get great bargains dont blame everyone but yourselves you didnt do the appropriete things to redeem or exchaneg your purchase. You should have shopped a yard sale or a buy me ad - instead of going to some outlet store.

Outlets are meant for ppl who are shopper savy. You are great at writing bad reviews why dont you go right a good one for every time someone has given you exemplery service! Disgusting!

Hello,

On May 1, 2009 I purchased an air conditioner from Sears Home Improvement. My salesperson Mike Cunningham sold the product with a $1500 gov tax credit, $300 Carrier Cool Cash Rebate and a 12 month no payment, no interest offer. He did not state it was an either/or promotion and advised me he would return during installation to complete the rebate processes. He never showed up during installation.

I called Mike several times, leaving messages when after the 5th call he advised me that he no longer worked for Sears. I contact Sears at [protected] to speak to Mike Foster as advised by Mike Cunningham. I left several messages for Mike Foster and never received a call back. I called again and asked to speak to Jim Poole the district general manager. He advised me he would look into the matter and call me back. Finally in August I received my information needed for the $1500 tax credit but still nothing on the $300 cool cash rebate. I continued to call and leave messages as the rebate information is due by 9/30 and did not receive a call back. Finally today I called and was transferred to Terry who looked up my order and advised me that the promotion was either the no interest promo or the $300 rebate and since I did the credit promo I was not eligible for the rebate. When I told him that was not how the product was sold to me he said there was nothing he could do and refused to take any further action.

On 9/19/2008 I signed an agreement with sales person Art of Sear's Home Improvement to replace my boiler that was about 45 years old. I also paid for an extended service agreement that included maintenance and repairs. The boiler is a Dunkirk sold as a Kenmore 105K BTU PWX series (Plymouth Extreme). I was assured it was a very good boiler. The installation was to take place on October 3, 2008 but ended up being a two week ordeal with a person who did not seem to know what he was doing. I checked in on him once and told him he installed a valve the wrong way, and he disagreed, well guess what it was, and water was all over my utility room along now with all the garbage from the previous boiler that he failed to pick up floating in it. After leaving and making sure the boiler was working I asked for a manual. He gave me a pile of paperwork related to everything except the boiler. He said he would look in his van one more time, and said one would be sent to me. By this time it is mid October, and this guy was well not very professional in dress, or demeanor. I asked to be shown how to relight the pilot light etc., and he said that next year when they did the service they would take care of that. Then I found out why. He left, and my utility room still had garbage from the old boiler water everywhere and the front the boiler was bunt form his torch there was a leak at the joint just above my expansion tank. We cleaned up the mess ourselves. Also he never had me sign a completion agreement. He JUST left.

Round two: I want the leaky pipe fixed. After several phone calls in which it was explained to Bruce s, Tom, Steve, Laurie, Susan etc. I was told same person would come back to fix the leaky pipe, and I requested a different person. This finally happened some time in December as it was not a top priority. Finally someone came, but no manual and they put a sticker over the burn on the front of the boiler, how cute. The season ended and still no manual. I had to find one on the Internet to figure how to shut the system down.

Round Three: I call to ask for regular service in September 2009. In third week of October someone came. Person was very nice told me to leave pilot on all summer to keep burner from rusting.

Boiler works for winter season 2009.

Round Four: Call for service in September 2010 early, someone comes and services, and everything checks out OK. Days later boiler fails. I call and they told me sorry I have to wait a week. No heat, and outside temps near freezing at night. Technician comes and says he has to order parts also says it is not the boiler so I should pay. It is the overload shut off electrical short. Huh, the boiler does not run without it, it can but it is unsafe? So he says OK you don't have to pay, but I will need to come back next week with parts because of no openings. Finally boiler is working again. For a while.

Round Five: Yesterday boiler gains fails. Same symptoms. Call Sears, and woman on phone gives me an appt of Friday, and says I can call Monday and every day to hope for a cancellation. It is 22 degrees out. I have no heat. I told her I will call someone else, and she tells me it will void my agreement if anyone else touches it. No heat in Central New York in December? I call around and discover:

Sears is known for poor installers, no names on trucks, subcontractors.
Dunkirk is one of the worse boilers sold---this model was discontinued the year I purchased it. Art said it had a 20 year warranty---but failed to mention as I found out yesterday doing research that it is only for one part of the boiler.
That the original leak although very slow has continued enough to leave a rust circle on my expansion tank, which may or may not eat all the way through--future problem?
No one told me to turn my thermostats off including the woman from Sears on the phone who said I don't know why your pumps are hot. Turn off the electricity to the boiler. Real plumber on phone told me turn off your thermostats.

So back to the boiler situation and the service agreement. I want to be compensated for the repairperson who will come on Monday because he said he will have to get parts to fix it and all these places are closed on Sunday, (reason being he doesn't keep Dunkirk parts with him, and likely none of the other places in our area do as they don't carry them because they are bad reputation boilers) and the balance of the service agreement all three years. In his opinion I was bamboozled and ripped off. I have completely paid for this boiler, so no recourse there. I want a new expansion tank BEFORE this one fails, and the leaky pipe fixed again. I wish I had a full refund for the boiler. I have been up since 3AM freezing.

Plus what if my pipes freeze and break.

Overall in my opinion Sears should be ashamed of themselves as a company.

Freezing in Marcellus.

I wish I could of had told you about there boilers before you paid. Mine was installed 8/2007. Hasnt been anything but a headache since. I to purchased the Master protection plan. Yea right ! Ive had no hot water since this past September. The problem trying
to get a tech here then finding out Again parts have to be ordered due to inproper installation ! Today November 4th and still no parts or hot water. I was just on the phone again for over a half hour and again getting no where.16th call, They tell me to call a repair contractor, pay and then send sears the bill. YEA IM SURE THEY WILL PAY me back . I purchased the protection plan to avoid this.
I have called sooooooooooooooo many times. I get disconnected, The"ll call back in 24 hours ( 24 hours of what date in what year ?)
I dont know what to do Ive talked to Managers, so many managers. Like many I put my trust in sears and got totally screwed out of $6.310.00, It makes me so sick . So as your out getting the preparation H for your ### I am going to get bandaids for the inside of my stomach. OH YEA check the unit you buy cause after it is installed they tell you It is the one you purchased even though its not also they tell you that they change the valves to make it that one. Watch and READ THOUROUGHLY the papers you initial and sign cause when your reading the sneaky son of demon ( THE SALES MAN FRANK OTTO )will distract you with an appealing conversation about the boiler to take your mind off the papers. YOU DECIETFULL SONS OF ### !

Hey, looks like sears got you as well with there B.S.! I also purchased a brand new hot water boiler from them thinking that since they have been in business so long that this was the best way to go for an investment in not only my home but my families well being. I also paid for it up front for a little more of a discount but when it came time for delivery and installation well I will tell ya what a disappointment. The boiler did not go in for over 8 weeks but my sales guy says " We have these in stock" famous last words, so thank god my old system held on long enough for the time it took to install the new one. The problem with delivery was that I lived so far north (aprox.1 hour to Canada's border) but this was never revealed at time of signing the contract. The installers are not to blame Sears is, as they did a fantastic job with the install and were very polite and respectful and answered all my questions. Sears had them drive over 5 hours away with 2 vehicles and 3 men, so my question is why sell something that you have to put the owner through such hoops ? I would rather hear "Sorry sir, we currently do not provide sales/or service to that area at this time" now that I would respect and honor but hey now lets just tell the customer what he needs to hear and make the sale. Also I purchased the Master protection agreement with my new boiler and now have to be at the mercy of Sears service men to "get to it" when they can but also I'm being told that I never purchased the plan in the first place and am responsible for showing proof and faxing over a copy of the contract agreement. Well I strongly suggest that anyone thinking of a home improvement not go with Sears and look locally cause it is a lot less grief then dealing with this nonsense ! I try another call today, only been trying to get my unit serviced now for 2 months, Thank you Sears ! Think I'll go grab some Preparation H since my ### is been killing me !

We did a Kitchen remodel with Sears in Portland, OR. PLEASE BE ADVISE... stay as far as you can from this Guys... Manager Ken, Regional Manager Marmol. They are just a bunch of scammers. They installation was horrible. The quality a joke. The installers came to our home wearing t-shirts with MARIGUANA legends on it. Unbelievable. They scratched the front of our brand new dishwasher and never take any of my calls. The product is not what MARMOL showed us on the day we get our demo. The installer installed all crooked and I have to forced them to re-installed the cabinets. Not only that when the people from the counter tops were ready to install the cabinets were so tilt they refuse to installed the counter top.

WORSE PURCHASE EVER. DON'T TRUST THESE THIEF.

The Sears in-store pickup system is flawed.

At each Sears store, there is a computer system that lists the number of items in stock. It is this system that you are accessing when you see on your computer that an item is available for pickup at your local store. The problem is that this system is not always accurate.

Let's say the item you ordered is a hand mixer. When you order it for instore pickup, the computer is told that there are three in stock, so your order is put through and you receive an order confirmation, without anyone physically checking that there is an actual hand mixer available for sale.

The computer system says your local store has three hand mixers in stock. One of these is the display mixer, which may or may not have the box, instructions, and all the pieces, and may or may not actually work. The department manager is technically suppossed to go through and delete all the display items from the computer system (changing the in stock total to two), but in practice, this rarely gets done, especially around Christmas.

So one of the mixers isn't really available. Now, your local Sears store has a problem with retail theft, as many stores do. Let's say that at some point one of the hand mixers was stolen. The person who stole it shoved the entire box under their coat and walked out. They were not caught, and since there is no empty package left behind, there is no evidence of the theft. If the box had been left behind, an employee could update the computer system, but most thieves aren't considerate enough for that.

So now two of the mixers aren't available. Now, let's say that the employee working in the hand mixers area is very kind and helpful to customers. About an hour before you placed your order, a woman doing her Christmas shopping picked up the last hand mixer on the shelf. Knowing that she had a lot of shopping left to do, the customer requested that the employee hold the product for her until she came back after lunch. The employee, wanting to provide good service, said "Sure!" and placed the item behind the register with the customer's name on it. Now there are no available hand mixers.

So, at noon, you place your order and the computer reads that three items are available and sends you an order confirmation--despite the fact that, in reality, there are no hand mixers available.

Shortly after you place your order, an employee from Merchandise Pick-Up recieves a message from Sears Online on his handheld computer that the hand mixer has been ordered for pickup at the store. He looks on the shelf for the product and doesn't see it. He then looks in the warehouse for the product, and doesn't find it there either. He may even ask one of the stock people from that department if they can locate it. They can't find the hand mixers because, despite what the computer says, there are no hand mixers. The Merchandise Pick-Up employee eventually gives up, and clicks the "Unable to find product" button on his handheld computer, triggering the out-of-stock email you recieved.

Maytag appears to have discontinued Atlantis, but I have found references to it on their website.

It's your repairman who doesn't know what he's talking about, not the store.

Contact Maytag and ask them about your washer before you start making assumptions.

okcgal29...Well said!

Let me get this straight. You had no appointment, you had two children with you at lunch time, and you decided to get pictures made as a walk-in during the busiest season of the year? Do you have any idea how many people want their pictures made in the middle of November? And most of those people called ahead to make an appointment. Were they supposed to boot out those appointments in order to pacify you on your spur of the moment whim?

Some people want the sun and moon to revolve around them.

t's called, wait your turn. With no appointment, to only wait 2 hours is not bad during the middle of the Christmas rush.

Shouldn't matter if she was a walk-in appointment. The policy with Sears Portrait Studio is "Just say Yes!" Even if we are booked we are told that you still have to find a way to get that appointment in. I feel that it would just be easier to let you know that we have availability on a different day but then again, CPI is too concerned you'd take your business elsewhere... Guess what? That's exactly what happened by running it with the "Just say Yes!" Policy.

ESPECIALLY when dealing with small children, it's always best to schedule an appointment. It's just common sense. If you don't think your children can handle any sort of wait, then why try walking in? How upset would you be if you had scheduled an appoinment and a walk-in customer made it to where you had to wait?

This just happened to me. Apparently SearMastecard sent out a letter to let people either opt to close their account to remain at the same interest rate or the rate would be raised to 25.24%. This notification apparently came to my PO box not in the typical bill. I pay my card on line so I don't get paper bills. i never received anything about the changes. i called to see if they would close the account and lock the rate. They denied this because the time frame to do so according to the letter (which i never received)was over. i even pay twice what they want per month and pay on time. my hands are tied. All they say is sorry you should of responded to the letter (WHAT LETTER!).

I AM DONE WITH SEARS CREDIT WHICH IS OWNEDBY CITIBANK, I WILL SEND THIS TO EVERYONE I KNOW VIA EMAIL AND ASK THAT THEY SEND IT ON TO THIER FRIENDS.

Sears credit card is the worst credit card ever...I hope anyone reading this will think twice about opening a credit card through Sears. I have been a Sears credit card holder for over 15 years--never late, until recently. Sears have a habit of changing thier billing cycles on a month-to-month bases. I thought my bill was due on a later date and upon going online to pay the bill, I found it was due earlier (4 days earlier). I immediately paid the bill, including the enormous past due amount, and paid extra on the account. I was very surprised to see that my interest rate increased an additional 5.17% which was due to the late payment. I immediately requested a reduction of the interest rate, which they denied. My credit is good, but they denied me anyway. Needless to say, I was soooooooo upset over this, I closed the account and will never ever shop at Sears again.

Today, Sears has lost a loyal customer!

I ordered some exercise machine parts from them. They were shown to be in stock when ordered. They arrived months later. I am in the exercise parts business and can still use the parts, however, these parts are now purchased from a more reliable vendor (which could be almost any other supplier). I will never place another order with Sears. My experience is that almost every item they claim to have in stock is not. What a sad ending for a once great company.

I see why there closing all of the stores

Called the 800 number for a part. They sent me to a store in Albany NY, 40 miles from my home. The store was no longer in business. Called back and was promised a $25 gift card for my trouble. Never received it, can't even get the idiots at Sears to admit that this even happened. NEVER USE SEARS FOR ANYTHING, THEY ARE IDIOTS!

why was i shipped a filter MWF i did not order...rosemarte miranda [protected]

We paid about $600 for a top line dishwasher and while we got a good deal on it and were very pleased with it the design of certain parts was faulty and soon we had to baby the top rack so it would not fall on top of the dishes on the bottom rack. After talking to the local Sears store that we purchased the dishwasher at I opted to order the parts and fix it myself. Talking to the Customer Service there we looked up the part and he followed the suggestions to the tee. It looked like you needed to order the parts individually instead of a full set but what was not clear was that it came as a set. Imagine our slight annoyance when we opened the two small boxes and saw two of the same sets came the same day and taped together. Now after installing one full set which I admit was a whole lot easier than I had thought it was going to be we still have one full set... that we don't need and would like to return... but where and exactly too whom? The return address on the label says IRC 8961, 1500 Roe Street, Dallas TX 75215 yet to search for that I am seeing complaint page after complaint page... I am old school you order a part at a store and if you get either a defective part or you get an unneeded part you return it to the store. Not so now you order it at the store on a site where even the workers cannot really understand the directions on the internet and you end up getting extra you cannot take them back you have to send them to whomever when you find them. Looks like I will be complaining on Facebook that is sure to get Sears attention no one likes to look bad on social media! Sears some of your products and your prices are great well mostly but wise up and what the heck is with they no cash policy... the salesman took my cash put it on a card then ran the card. Seems like a lot of work instead of just taking cash and making change... shoot I would have given him exact change instead of him having to search for it. Making it way too complicated.

I ordered mower blades for my Sears riding mower and a belt for the mower deck. I received the blades, they didn't fit the mower deck. I never received the belt for the mower deck. So far I'm out 60 some dollars have blades I can't use and no belt for the mower deck. I'm exploring all recourses that I have. There is not a phone number to call to try and trace your order.

I ordered a part from Sears Parts Direct... paid the premium cost to have it shipped upon the date of arrival the part did not arrive...i waited a day later and the part still had not arrived... i called and they stated that the part was not going to ship until 20 days later! can you believe that?!?! after I said i'd like to cancel the fact they said they could not cancel the part... my issue was.. why then did you not call me, or email me or get in contact with me by any other manner. ..THEY STILL REFUSED TO CANCEL MY ORDER! PLEASE DO YOURSELF A FAVOR AND DO NOT ORDER OR DO BUSINESS WITH THIS COMPANY... THEY ARE A FRAUD! AND DO NOT KEEP THEIR PART OF THE VERBAL CONTRACT! DON'T BOTHER TO ORDER BECAUSE THEY WILL MORE THAN LIKELY NOT HAVE THE PART AND IF ITS A PART YOU DESPARATELY NEED...FORGET IT! FORGET THIS SERVICE AND GO WITH ANOTHER COMPANY!

very poor customer service relations you call them they cant tell you nothing or tell you to call another number an it seems to be a circle of excuses an no answers to your questions i wouls advise never deal with them go else where for parts

DO NOT BUY FROM SEARS PARTS DIRECT. I wish I would have come to this site sooner. I am currently experiencing the same headaches and time wasted as everyone else. They sold me a part that I found out NO LONGER EXISTS, and continue to this day to tell me it's on backorder. Once, the website showed it had been shipped and was at my house, but when I called and was transferred six times over an hour, they finally said it was still on backorder. I have spent hours over multiple days on the phone with "customer service" who only read from a script and say whatever they need to buy to company more time to not deliver the part or refund my money. My order has been cancelled for over a week and a half, but no credit has been issued even though it was "guaranteed" in my account within three days, and I continue to get backorder emails. While a relatively small amount of money, I will be making a report to the AG. If you need a part, find a local place or go directly to the manufacturer or authorized dealer. DO NOT SHOP HERE.

I ordered part #279769 from Sears parts direct. After waiting 9 days with no order information or shipping I called. They tried to tell me the item was in research because its no longer in stock. I googled the part number to learn there were at least 3 or 4 other places to purchase it for less than $10 including all shipping. Sears will not credit my purchase and they not only wanted $45 for the same part they also charged me out of state tax.

After placing a large 12 week layaway at sears, the store abruptly cancelled my agreement. No explanation given. Payments were made according to terms of the agreement. At the time of cancellation employee checked computer and informed me they “still had items in stock”. Agreement clearly states that, “layaways which are delinquent by more then 14 days may be cancelled by sears”. I went into store immediately after due date to make payment which was due on January 20th and was informed that day a check had supposedly been mailed on the 22nd.WHERE IS MY MONEY! I have yet to receive a check 2+ weeks later.

All they can say is “it was mailed”. THEY REFUSE TO PLACE A STOP PAYMENT! THEY REFUSE TO ISSUE ANOTHER CHECK TO CORRECT ADDRESS! THEY REFUSE TO REFUND FEES FOR SETUP AND THEIR ERRONEOUS CANCELLATION! THEY REFUSE TO REINSTATE MY LAYAWAY! Here’s what they will do. Assign a case manager, then days later inform you, “he will be out of the office for an extended period of time”. Then, assign a replacement case manager who won’t ISSUE A STOP PAYMENT, WON’T ISSUE ANOTHER CHECK, WON”T REFUND FEES, WON”T REINSTATE LAYAWAY. But he will inform you that he also “will be out of the office for an extended period of time”.

All calls to corporate are abruptly ignored once they see your account has a case manager. Now I check online sears and of course items I already paid 800+ dollars on are showing out of stock as listed “unavailable”. Of course they won’t reinstate my layaway! Why would they want to honor the Black Friday prices, I had supposedly locked in with this layaway? They can see this supposed check hasn’t been cashed. I told them they have the wrong address. They won’t even ask for the correct address. WHAT A JOKE! DON”T USE SEARS LAYAWAY, DON”T LET THEM STEAL FROM YOU TOO! PLEASSSE avoid them next Black Friday and don’t fall for their Layaway Scam!

Kmart is under the same corporation as sears and they do the same thing! the managers seem to need to find a way to cover loss that they have problems managing. they have no problem pointing the finger at the smallest thing knowing they can collect hundreds of dollars in "civil penalties" from menial laborers.

overbreeders with no life except polluting everyone with your crotchfruit! please!

get a life...what a bunch of whiners!

SEARS TAKES ADVANTAGE OF PEOPLE DO TO THE FACT THAT MANY ARE UNEMPLOYED...
THEY DO NOT CARE ABOUT YOUR WEL-BEING BUT THEIR BOTTONLINE ( CREDIT, MPA, THEIR BANK ACCOUNT) THE CEOs MAKING IN A HOUR WHAT THE ASSOCIATES MAKE IN 2YEARS, VERY SAD STORY...
PEOPLE WORKED SO HARD FOR THEM WHEN TIME COMES FOR PROMOTION, THEY MANAGER WILL PUT UP SOMEONE THEY LIKE FOR THAT..
THINK TWICE..
MY ADVICE TO YOU IS GO TO WORK, DO EVERYTHING BY THE BOOK, WORRY ABOUT YOUR POCKET AND GO HOME.

What is wrong with you people. This child was only accused of under-ringing. It was not proven in any way shape or form. How dare all of you sit there and call this child a theif when you were not there and you do not know the whole story behind it. I worked in management at another large retail chain for many years and I finally left there because the LP manager and another assistant manager asked me to help them set up a cashier for theft. The cashier missed several days of work because her mother was dying and she finally took FMLA as a result. While she was gone, LP and other managers decided they wanted to fire her because of her attendance but could not because of the FMLA. As a result, they accused her of stealing $7500 from registers. The sad thing is, they accused her of taking money while she was on a leave of absence. How dumb are they. I left the company when they asked me to participate in this scheme and I reported them to the Home Office, but it done no good. They sided with LP and said that they would never do something like this. The girl was arrested on the night she went back to work and embarassed in front of everyone. She has an attorney to help her, but just as in the case of this child with Sears, naive people want to believe what they hear and read rather than know the facts of a case. This girl was innocent and this child who worked at Sears is more than likely innocent as well. Don't Judge Someone Until You Walk A Mile In Their Shoes.

Wow, none of you know how to read, the OP actually states ' My child was accused of under ringing an item'. Accused, not proved. None of you know this lad, none of you were there so you cannot assume he's guilty. ps - Isn;t taking a minor for what appears to be a criminal investigation by Sears illegal without either a parent or guardian present? Apart from the Op and others who have worked at sears and seen the behaviour first hand of the [censor] management you are all [censor]s.

Charlie72 and Libby858859 are as ignorant as the company; the kid rang something up wrong! LEARN TO READ ###S.

All places like this start out a new employee at minimum wage idiot.

WORKED FOR SEARS FOR 18 YEARS AND MY HUSBAND FOR 39 YEARS. WE BOTH STARTED AT THE BOTTOM AND WORKED OUR WAY UP IN MANAGEMENT AND HAD TO DO SOME TOUGH THINGS TO PEOPLE, BUT WRONG IS WRONG. I HAD TO FIRE A WORKER THAT I LIKED VERY MUCH AND HE WAS A GOOD WORKER BUT HE STOLE FROM US. BOTTOM LINE-IF YOU STEAL IT IS A CRIME REGARDLESS OF AGE. A BETTER COMPANY TO WORK FOR IS HARD TO FIND. IF YOU DO WRONG, YEAH YOU ARE GOING TO PAY FOR IT. AS FOR WAGES EVERYBODY STARTS AT MINIMUM UNLESS YOU HAVE A WORK BACKGROUND OR A COLLEGE DEGREE. AND JUMPING FROM ONE JOB TO ANOTHER TO ANOTHER IS NOT A GOOD BACKGROUND.