The complaint has been investigated and
resolved to the customer's satisfactionResolved Sears — fraud and scam
resolved to the customer's satisfaction
Had repair for fridge set for 9/22/08 in the AM. Sears confirmed the night before. They no showed me and then lied that the tech said he came to the house. Their call center was a joke and was helpless and no supervisor would help. I had to go to their store and blow a gasket. They gave me no choice but to reschedule with no explanation or apology.
On my knees praying that they will actually show up tomorrow. I will never... never shop at Sears ever again!!! How they still stay in business is a complete mystery to me!