Sears Home Appliance Service / sears in-home appliance service

United States

Be warned; sears charges a $99 diagnostic fee to get the tech to your door. This is understandable. However, if you do the repair the $99 fee is supposed to be credited against the cost of the repair. This is not done by many of the techs; including the one who repaired my kenmore dryer. He was in my home for just under two hours. The parts cost was about $150. He hit my card with a total repair charge of almost $400 and res mine. Refused to credit the $99 "diagnostic" fee against his labor cost. Buyer beware!

Feb 21, 2019

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