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Sears Kenmore Appliances / kenmore unethical behavior

United States Review updated:

Kenmore washer have a problem with rusting on the underside of the cabinets. On May 7, 2019, I paid a Sears repairman $99 to correct the "rust" problem with my washer. The repairman told me it would cost $381.77 to repair the rust problem and I would have to pay it in addition to the $99 service charge!!. Sears should make this repair at no cost to me since washers by their nature are using water and should not be rusting?? The repairman person told me that the rust is occurring because Sears "painted" the underside of the cabinet instead of using baked-on enamel which would not have rusted. Since Sears made more money by using the cheaper method, Sears should make the repair at no cost to me and refund the $99 service charge. Appreciate a reply. Martha Lambert 936 Virginioa Ave., Virginia Beach, VA 23451

Sears Kenmore Appliances
Sears Kenmore Appliances
Sears Kenmore Appliances
Sears Kenmore Appliances

Ma
May 08, 2019
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Comments

  • Sh
      May 19, 2019

    Hi Martha.

    The cost of production of any merchandise is generally reflected within the purchase price.

    How old is this washing machine? Please provide the actual model and serial number.

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