Sears
reviews & complaints

my Wife Turn the oven on at 350 in order to cook about 11 min. it caught on fire. when it cooled off after i stopped it i discovered
It was brook half in two.Lucky We were n the kitchen for God know what would have happened.
Product Name: Kenmore Range model#790.9600.9600 Sn:VF84269356

Wouldn't honor their price match gaurantee on a dryer that I bought a week ago, staff was very rude making their little jokes between themselves out of earshot but we know it was about us to make us feel uncomfortable, heck even the manager was unproffesional in that she spoke louldly for us to hear that she wasn't worried about it. I ended up returning it, I've a better deal on the same dryer at Home Depot and Sears has now lost a customer and anyone else I may convince to not shop there anymore

On 03/12/2012 I signed a contract with Sears for a bathroom remodel and vinyl siding/gutters to begin on 07/18/2012. I was told by the salesman Ryan S. that scheduling a project with a start date so far in the future would not be a problem. I was contacted several days later by a worker wanting to take measurements. We agreed on an appointment time and no one showed up for the appointment, nor was I given a cancellation call. A few days later I received another call from a different person for a measurement appointment, this time I received a cancellation call at the appointment time, and rescheduled for the next day. The worker finally showed up over an hour late, not in a uniform like I was told and certainly not looking professional as promised by salesman. Then I was called by a production manager with a hard press to begin the vinyl siding project earlier than scheduled. I agreed to this and this appointment was cancelled as well on the day of appointment. At that time I stopped making appointments and sent Sears a signed cancellation notice as a courtesy, because I believe Sears was negligent on their part and I believe the contract was already broken by them. I am being charged $3800 for product I did not receive under the premise of a restocking fee. Since Sears broke the contract I do not believe I should have to pay this fee. Meanwhile the creditor Citi Card has been happily billing me every month, which I pay to retain my credit rating. Where are the consumers rights if the business does not honor the contract? I agree with paying a Stupid Tax for hiring/firing a questionable company based on how they are performance but $3800.00 and I received nothing?

I ordered a part from Sears Parts Direct (SPD) over the phone. I was shipped the wrong part and it was returned via UPS.
I was told that they would ship the part for free because of the delay. After 2 other shipping attempts via UPS, who returned the part to SPD stating that the address was incomplete, I changed the address to a San Juan address. I eventually received the part a month following my initial order. They charged me shipping on the first order and only reimbursed the incorrect part order. I ended up paying for the part I wanted and for shipping. Bob from SPD (who would not provide a last name) said that I was just trying to use semantics to justify free shipping. In his perspective, I received "free shipping" on the 3 orders that I never received and that I should pay shipping on the part that I received. I was told I would receive free shipping because there was a delay in my order. I did not receive free shipping. I think free shipping is FREE.

I'm disgusted. We had our furnace and a/c unit installed 3 years ago and have had problems from the very beginning... But today has left me in disbelief that a company such as Sears could be so pathetic. Our 3 year old furnace quit working today, the first day of snow fall (of course) so I immediately got on the phone with the customer service line... After 30 minutes of discussing what was wrong with our furnace and how our a/c unit didn't work properly all summer I was informed that they had no record of our furnace being on our account... My sears representative simply responded with "ma'am that happens sometimes and I don't know why your furnace wasn't on your account but there's no need to be frustrated because I'll put it on your account now." Hmm. I'm fairly certain that professionally run companies do not have massive issues like not having a paper trail of your product you purchased and installed 3 years ago and have had repair men come over numerous times. I then requested to speak to a manager and was then told " that won't make a difference because there is no way we can go back." Interesting... Tell me why exactly you record phone call conversations with your clients? I had given my furnace model and serial number more than once. After trying to understand why Sears failed so many times we set up a service repair order. We were told it will take 2-3 business days to have someone come and fix our problem... thats brutally unacceptable, considering its -10 and our house is frozen! This was the end for me. I'm so irritated to the point that I will be calling another company like Bruins to give my business too. NEVER go through Sears unless you enjoy being disappointed time after time.

I purchased a Angel Care AC401 Baby Monitor online at the Sears International Store and was very happy with the price and semi reasonable delivery time to Singapore. When i started using the product it was seemingly working OK and then we noticed a burning smell coming from the device when plugged into charge off the mains. This compromised the product and after doing some investigations with the AngelCare in Singapore, found i would require to contact the point of purchase for warranty/return.

This item was purchased on Sears.com and under their International Customer policy I had 30 days to return the product. I contacted them and was 3 days out of the 30 day warranty. Despite very politely discussing how i can review having this faulty product exchanged or refunded, the team is not being considerate of the situation. For a large percentage of circumstances i understand that a policy of 30 days needs to be adhered to, however i can not see why an exception can not be made when an item which is obviously faulty can not be returned because of I was 3 days out of a contact period.

All this after it toOK 10 days for my initial email to be even responded to, I spent over 20 minutes on two separate occasions speaking with their International Contact Center for no assistance.

The Sears.com website states that baby good (which is where this item is classified on their website) has a warranty in the US for 90 days, yet when it comes to International Customers all warranty or return periods are 30 days. It shows a poor respect for international shoppers who pay a premium on shipping that we are not afforded the same warranty on the same products as those who would be purchasing domestically in the USA. I am not seeking to do anything other than to have a faulty device replaced, or refunded and the consideration by Sears to assist a customer, i believe it would be likely that Sears would be able to return this to the original manufacturer themselves as a faulty item anyways.

This has been a bad experience in dealing with what i believed was a reputed US company and would strongly urge all customers not to shop international with sears.com as you do not have viable warranty or return option.

Being a faithful Kenmore product user, we purchased a 3 door Kenmore refridgerator model #596.[protected] in 2005 expecting it would last at least 20 years. Before the warranty expired, we had to call for repairs because it was blowing warm air. The technician replaced a part and told us to make sure the underneath of the fridge was kept clean from dust. We bought an extended warranty and of course the fridge stopped working again after it expired. We emptied the fridge (thank God we have a a faithful Fridgedaire we bought back in 1984), unplugged it and let it sit for a couple hours. When we plugged it back in, it worked fine. This continued to be an ongoing problem about every 6 months, once on the day after Christmas! It finally went problem free for a year and then started in again. This last time it was only 3 days later. I will never by another Kenmore product. There were not recalls so I guess we got a lemon! So much for doing business with Sears anymore.

I went to sears with my girlfriend. There we saw some beds and sheets. My girlfriend and I opened the package of sheets and we took off our clothes and started having sex, to test and see if the bed was one where we could have comfortable in. The manager came in and I told him he could not join in. He then kept staring and I told him that if he took a picture it would last longer. He then proceeded to tell us that we must put my clothes and get off the bed. I asked him why, and he said there are parents shopping with their children in the store. He told me the store closes at 10pm and we are more than welcome to try the beds then, only we should be finish before 9am when the store opens and put the sheets back and not say a word.

Purchased a brand new dishwasher and had it both delivered and installed by Sears recommended installer. All arranged by Sears. No choices were offered .After 10 days dishwasher stopped working all together. After multiple calls for service and more than 2 weeks without a working dishwasher I requested that Sears come and pick up their dishwasher and refund my money. I arranged to have a new dishwasher delivered and installed by another company. Sears assured me that they would pick up their dishwasher 2 days prior to the new dishwasher being installed. Sears did not pick up the dishwasher until the day the new machine was installed.. Sears records their customer service calls and should have a lengthy list of calls regarding this matter. My cell phone records reflect all those calls. The original Sears installer came and took the dishwasher. After 2 months and multiple phone calls and trips to Sears in person I still have not received a refund. Outrageously bad service. Will tell everyone I meet "never shop at Sears".

sears home services an sub contractor installed my roof not to mfg spec. or code as promised .roof passed code inspt. after failing 3 previous inspections for the same issues an violations.i had this web sit made of the improper install .notice the over nailed shingles .improper install of ridge vents. look at the video of the worker piecing the shingles together .all the shiners are still there after 3 failed inspections for such. this is how my new roof is installed.i had documented the install with pictures video an paper documents.every thing i state is true. chhttp://s760.photobucket.com/albums/xx249/wheredoesitallgo/Brunelles%20improper%20roof%20installation%20from%20SEARS/eck out the web sit i had made to verify what i am writing pictures do not lie.

Since 2/12 I've had issues with my Elite refrigerator warming then freezing and now after 6/7 attempts to fix it I finally decided to purchase another from Loews who after 4 attempts they REPLACE the entire unit! I've lost almost $1000 worth of produce and Sears will only replace up to $200. The first appt with the tech took 2 weeks due to the fact I am in rural Tn. I took the day off waited ALL day only to get a call at 3:13 that I couldn't run to the phone fast enough to answer. I immediately called the number right back and the CS lady told me she was going to notify the tech...so I waited...NO SHOW NO CALL. Had to wait another week for an appt. Now he has to order a part due to the fact it was NOT on the truck. A week later Sears sends him the WRONG part. Have to wait another week. I eat only organic food and do all my shopping 50 mins from my farm at Trader Joes and Earthfare. This didn't seem to matter to Sears. I asked the tech about the freezing of the produce and his response was "all of the crispers have the same problem"...something I didn't want to hear. When I told the Warranty Service Dept she said that the refrigerator needed to be deemed unrepairable. Needless to say after a total of 7 visits and the last with a part that should have been ordered the 2nd time, the tech told me Sears will keep sending him to try to fix it "that's what they always do". So I suggest for anyone looking to purchase any appliance DON'T GO TO SEARS. I've been buying all my appliances from them for decades and this is how they treat return customers...well this one is not going back!

We bought a Sealy mattress set on 9/3/12 and paid extra for Sat, 9/8/12, delivery. Received calls about 3-4 times verifying the delivery and time. Waited most of the day and never got a call that there would be NO delivery. When we got someone, all she could tell us was that the warehouse was closed and they wouldn't deliver. After talking to people for four days we got a message that the delivery would be 9/13 between 3-5 pm. I waited all afternoon and still no delivery/no phone call. Finally talked to someone at 6 who said they had come but no one was at home. LIE... Why didn't they call one of the two phone #s that were on file? They rescheduled it for 9/19 - another week. I'm not waiting any longer. I called the National Customer Service # and cancelled my order. I'm going to a mattress store ---- NOT Sears.

Hello,
My name is Mari Zamfir. I live in Fairfax, VA, close distance from Fair Oaks Mall, Fairfax VA. I take my car Honda CRV to the Sears Auto shop at Fair Oaks for oil change often. They also changed all my brakes last time.
On Saturday August 31, 2012 I went there because there was a noise coming from the brakes and I wanted them to check it out. I couldn't remember for sure if I changed the brakes or not.
A gentleman checked us in and confirmed by looking in the computer that indeed they changed the brakes and told us that a mechanic will check the noise and call us. He also suggested rotating all the tires as the front ones looked a bit worn. I agreed with him and told him to please rotate the tires as well. We went shopping in the mall and waited at least 2 hrs. Nobody called us. We went back to the shop and another gentleman handed us a paper which didn't mention anything, no notes, nothing. When we checked the car, the tires were not rotated and we weren't given any report regarding the noise coming from the brakes. They literally wanted us out of there because the mall was closing. They did not acknowledge that we waited at least 2 hours for them before the mall closed.
We left very disappointed and concerned that nothing was done to our vehicle.
We always thought that Sears had good prices on car repair and expertise; however this experience changed our opinions in a negative way.
I don't feel safe taking my car to Sears’s auto shop anymore. I don't trust that they do a good job. My car is important for me as a woman, mother and commuter. I need to trust the person who works on my car and I don't trust the mechanics at Sears anymore.
They didn't even touch the car. Nothing was done and nobody cared to explain why.

I returned approximately $300. to Land's End recently.
Part of these charges were on my Sears Charge Card,
and The Rest of these charges were on my Sears Master Card.
A total of $6.00 is supposed to be deducted from the total (approx. $300.)
for postage and handling in connection with the return of this single box
of goods.
I have not even received an e-mail reply from Land's End to let me know
how much the company was refunding, and how much to each of THE
TWO SEARS CARDS, ONE OF WHICH IS A SEARS MASTER CARD.
PLEASE SEND ANSWERS TO MY E-MAIL ADDRESS: [protected]@ymail.com.

I am dissatisfied with the level of competence of the Land's End call center,
whose respondents have not given me a straight answer to this question,
although the acknowledged that this single carton of merchandise was received.

Use my cell phone (917) 612 only if your explanation is too complicated for
e-mail, and only after you have FIRST sent a reasonably straight-forward
answer TO MY E-MAIL There is no reason that a reply should be complicated.
Thank you.
Joan Marie Giambo
12 Bay 50th St.
Brooklyn N.Y. 11214

We purchased a Sears, Kenmore water softener #[protected] in the Amount
of $499.99 plus Installation of $209.99 plus the salt for $12.98 a Grand
total of $722.96, which we put on the Sears Credit card.
Today we had to have a service man come to repair the softener because
it was not working, his diagnosis was that a rodent had gotten in and
chewed wiring which in turn shorted out the circuit board and the
transformer, the repairs would be $400.00 because it is not covered
under the warranty. According to him and the office when I called, an
act of God nor animals is not covered on the warranty. Well It was not
a rodent it was a lizard.
The softener is on the outside of the house which we were insured that
was perfectly all right. All the softeners here are on the outside of
the house.
If this is true about an Act of God or animals then you have made a
softener with a defect in materials and workmanship. It should have
been made to keep animals out of the mechanism. I refused to have the
repairs done and asked to have it uninstalled and removed and my money
refunded and they said they could not do that.

I need something done now. I am amazed I have had nothing but Kenmore
appliances in my home since I got married 54 years ago and never once
had a problem.
Patricia A. Lee
[protected]@gmail.com

Kenmore refrigerator, top freezer #68824
Today was the 3rd refrigerator delivered. I do not understand why Sears would even allow such flawed items to be shipped. Quality!? There is none. Each one was flawed on the front door surfaces. These flaws happen during manufacturing, not shipping. Bad paint finish & roll marks within the metal. Pathetic. Where are these junkers made. Are they selling seconds? I was told twice the item would be inspected before shipping. NOT! The delivery men (always late) saw them too, of course that is after they are off the truck and unwrapped on the roadside. This model is so loud when it kicks on, it makes you jump! Nothing but grief, will not order from Sears again. Too many bad experiences with them from online orders. Promise much..but deliver nothing but a headache.
What must it cost Sears to have all of these deliveries made? More than what its worth for sure. Fridge #4 coming up.
Tried to leave feedback on that particular model on Sears site. It wouldn't let me.
No one should purchase a brand new product, just to get a piece of surprise..junk

I hate calling you and getting a message in mexican. If they can't speak our language they should not be here.

Why do I have to listen to mexican before I have a language choice? I made purchase from Sears but it will be my last.

The Refrigerator Kenmore Elite Coldspot 106.[protected] SP2441936
Has a design flaw, which they fixed in newer models. But Sears charged me almost $300 to repair it, which consisted of placing a small copper wire at the drain hole at the bottom of the freezer section. This should be a recall free of charge!

Is this a scam? Did Sears purposely no recall this refrigerator so they can make money on the repairs?