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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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J
7:05 pm EST
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Sears item not delivered on time

I purchase a grill (lay away) on 11/05/17. my final payment was on 12/30/17. according to the associate at the store the grill will be there the following week. I whent to pick it up at the pick up department the following week and its not there and is not showing on the system neither. I waited another week, I whent today 1/13/18 to check on the status of my grill and is still not at the pick up center. This time the associate try calling the assistant manager to come and talk to me, but she or he never came out. The associate comes back and gives me a number to call to track down my item?. he provided me with this number [protected]. The representative couldn't help me neither. I also chat with a guy name Rhys online and he wasn't able to help me neither, he provided me with a number again, so here again I call and nothing they couldn't help me. it has become so inconvenience. any help would be appreciated.

thanks
juan perez

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12:23 pm EST
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Sears kenmore french door with ice maker

Ice maker not working again. 4th time in less than 2 years old.
Repair services were out three times in first year. Fix lasted 12 months. Repair quote is $350 to replace icemaker, since a sensor went out and it is connected to whole unit. This issue was considered a design flaw then band-aided temporarily. What now. Paid for counter-depth French door, freezer on bottom, stainless steel frig for our new kitchen with a new stove, washer and dryer, all Kenmore. Kenmore, are you willing to stand behind your product and services? Just want us to purchase a new product? After spending about $5000 for Kenmore products, it is reasonable to expect more than two years from this type of an appliance at these costs. Let me know if you can correct this situation.

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Shaun R.
, US
Jan 13, 2018 4:23 pm EST

Hi Ava. I'd like to help. I'd appreciate just a little more information though. Did you purchase any additional extended warranty program with these appliances?

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1:44 pm EST

Sears kenmore vacuum cleaner - failed to repair, no response, no help to solve issue

I bought a Kenmore vacuum cleaner from Sears Canada at Oakville Place store ( Closed now ) about 2, 5 months ago.It is partially broken after 1 month of purchase, for one month I'm trying to get it repaired but no support or response from Sears. Kenmore is just a brand name and supported by Sears only as I understand. I called different numbers, no solutions.. some of them saying they are not dealing with small items, some of transferring to others...wrote down their web side as a customer request..I just want it to be repaired under the warranty because I only used it only 1 month, is it too difficult ?

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10:04 am EST

Sears home warranty

1/8/2018 * Update Information*

On Friday, Jan. 5, 2018 We received our reimbursement check for the repairs paid by us for the boiler. The plumber called your office to seek authorization to replace the boiler and he was told we tried to get it repaired in 2016! We did not make any claims in 2016. We called to get the boiler checked but we were told everything on the boiler was okay during that time.

Please HELP! I cannot keep going back and forward with Sears about this issue. We did not call to make claims of repair on the boiler and again my family is suffering because of this misinformation.

12/22/2017

Dear Mr. Edward Lampert,

My name is Kimberley Blackwell Lambert and I reside at 418 Rosetta Place Union, NJ. From [protected], I lived at 330 Oswald Place, Vauxhall, NJ. When I moved on Oswald Place, I purchased a new Sears Kenmore front loader washer and dryer from the store located in Livingston NJ in the same year along with a maintenance agreement on the appliances at the time of purchase. During the course of ownership of those appliances, I got regularly maintenance check ups yearly and service for the washer or dryer when needed. The Sears technicians that serviced my front loader washer and dryer were helpful and efficient along with reliable at all times.

In 2016, my family and I moved to my current address on Rosetta Place in Union. We took the washer and dryer with us at the new residence. After we moved the washer began breaking down every three to four months and during that time a Sear's technician came to repair it every time. In August of this year my family returned from vacation and we had to wash all of our dirty vacation clothes along with our weekly loads and again we faced a broke washer. A Sear's technician came to the home who told us since the washer was over ten years old two special parts had to be ordered in order to repair the machine. While the technician was in our home he introduced us to a home warranty plan covering all major appliances and advised us on the $100.00 deducible if someone comes out to fix any broken appliance in the home. He also instructed us on the fee of $80.00 monthly we had to pay for the plan. I agreed and thought the plan would be a great option for the family because I had faith in your service and your technicians.

One of the parts for the washing machine the technician ordered came to our home about two weeks later but when I called Sears for a technician to come to the home and I was advised they were waiting on another part to arrive. During the month of waiting we thought someone would get back in contact with us regarding the part however we never heard from anyone. Meanwhile, we had to go to the laundry mat while we were waiting to hear from Sears and we spent in excess of $150.00. (Washing clothes from vacation for a family of 5 plus weekly loads for 6 weeks)

In the middle of September I called Sears to find out the status on the part for the machine ordered by the technician. I was informed that the part order is no longer manufactured and I have to call another number to get my machine replaced. I called and received authorization for a new machine. I picked out a new front loader Kenmore washing machine to be delivered at the Sears Home Appliance Warehouse located on 22 West, Watchung NJ in late September early October of this year. My faith in the products in your store was renewed and I believed in your quality service in which your store stood by for many years. (I worked for your store as a maintenance agreement sales person for 5 years while I was in college in Livingston NJ. During that time my name was Kimberley Satcher then I got married and it was changed to Kimberley Blackwell- feel free to look my name up in your ex-employee list).

Three weeks ago, we had our first snowstorm in our area we began to smell gas and we called Elizabethtown Gas who instructed us that the furnace had to be turned off and repaired. We called Sears Home Warranty to come to the home to look at the furnace. We called several times and were given several different companies names and contact numbers. The Sears operators also gave the companies our information and work orders were generated to their companies. When those companies recommended to us contacted us, we were told they did not serve our area, were not equipped to work or boiler/furnace with steam heat or could not do the job. Over and over again I called and still no one was able to come to our home to repair our furnace. Finally, one of the operators from your company named Jillian recommended we find our own plumber to fix the boiler. She advised us since we were having so many problems finding qualified plumber through the home warranty plan they would reimburse us for the repairs or pay the plumber directly if the plumber would except third party payment. We were given an authorization number to call along with a service number for the plumber to call before he did the repairs. ( Job # SCCKCJYBZ7-5 and Authorization # CCKC98M)

We chose Bitzer Plumbing, Heating & Air Conditioning North Jersey. The repair technician called the number given to us by Sears Home Warranty and was given authorization to repair the boiler. The boiler was repaired and four days later our family had heat. We had to pay for the repairs up front ($614.00) which really hit our family hard financially with the promise of being reimbursed within 10 days (minus the $100.00 deductible) once the receipt is faxed over to your office. The fax number given to my husband was [protected] by your customer service reps. While the repair person was fixing the furnace he noticed a leak in our hot water heater and told there was a small crack in the tank and it had to be replaced. We called the Home Warranty Service about the hot water heater and were given a company's name called Big Ray Plumbing & Heating by your customer service rep. The repair for the hot water heater was added to the existing work order we had with your company regarding the boiler.

When the repairperson came to our home we were advised that there was an addition charge needed to replace the hot water heater of $175.00 and the Home Warranty Coverage through Sears did not cover it. We paid the additional amount for the hot water heater to be replaced however later that evening the boiler/furnace shut off and again we did not have any heat. Temperatures outside went down to the teens over the course of a few days. We were able to contact the plumber again to come to our home to fix the problem. During this time we faxed over the invoice numerous times to the number provided of [protected] and the credit processing dept. customer rep told us since 12/12/17 the date of the repair that the invoice has not received in your office from Bitzer Plumbing, Heating and Air Conditioning).

We alerted the technician from Bitzer about the boiler/furnace . The technician for the boiler came back to our home on Tuesday and advised us there were twoother leaks in the furnace and the entire unit had to be replace. We called the Home Warranty Coverage Dept and told a representative about the situation and they agreed to pay for the replacement however the first job order had to be closed out before another one could be generated. In order for the job order to be closed out the invoice from Bitzer, Plumbing, Heating and Air Conditioning had to be received in your Credit Processing Department and so far it was not received. I called the Home Warranty Coverage office on Monday 12/18/17 again and spoke to a rep who gave me a different fax number to send the invoice to for reimbursement [protected]). I sent the invoice to both numbers and received a fax confirmation that the invoice was received at both fax numbers given to my husband and I. We called to see if the invoice was received everyday since 12/18 and was told the invoice has not been received in your company. I do not understand why, no one in your office has not gotten the invoice faxed on 12/12-18. We put the service job and authorization numbers given to us on the invoice and fax cover sheet. Meanwhile, Elizabethtown and Gas has shut down the furnace again due to gas odors in which we smelled and called about again.

I cannot explain the amount of frustration and pain let alone financial hardship my family is experiencing at this time. Monthly I am paying for a Home Warranty Coverage and believing in all the statements of : "Enjoy the convenience of a single provider with the expertise you can rely on to keep your household items running smoothly. When something breaks, you'll have 24/7 access to our pre-screened service experts. All repairs come with a 180-day workmanship guarantee and if your product can't be fixed, we'll replace it."2 Which is noted on your website.

This statement holds true to my washer and hot water heater but the agony I had to go through getting those items fixed not to mention and unprofessionalism I experienced with your representatives trying to get a technician to my home for the furnace, gives me doubt in your coverage, statements and company. For many years I believed in your products and service so much I sold maintenance agreements to customers because I personally believed in your company. I was employee for the month for selling the most insurance once while I worked for Sears.

Please understand the level of my frustration, I have a child who has asthma, long with two other adult children living in our home. My husband has gotten a cold by staying in this home with little to no heat. We were unable to celebrate Christmas which meant no presents were purchased due to the amount of money we are are out of because of this tragedy. It is not fair what we are experiencing and I want to be compensated for all of this disappointment from your company.

In this day and age persons who have experience this much hardships would go on social medial to express their feelings. I am reaching out to you first before that happens I would love to say, "Sears helped and supported my family during a time when we had so much anguish and financial hardship." I would love to express how customer service friendly and dependably your is as I travel preaching to congregations globally but right now I can NOT do so. Eventually, I will express my feelings about the customer service, chaos, and disappointments my family has been going through this year from your company. I hope your Christmas is much better than ours and will be this year. My eyes are tearing writing this letter to your company thinking about how unfair it is not being able to give my son presents while I bet the executives in your company were able to buy presents for everyone on your Christmas list. "How would you feel about a company that treated you the same way?" We live humbly and are honest middle class citizens. I am a Social Worker and Minister of my local church. My husband is a manger at Hertz Rental Car along with being a Deacon in the same church. We are not wealthy however we live by moral standards. Our two adult children are currently going to school to obtain their masters degree in Mental Heath Counseling and Social Work. We are not wealthy but try to pay our bills timely. We are behind in our monthly bills due to paying for repairs up front and unexpected ones. I am reaching out to your office for answers and help.

Please get back to me as soon as you have received my letter. I can be reached by cell [protected]. My contact number with your Home Warranty Coverage is [protected].0 or [protected].

Sincerely,

Kimberley Blackwell-Lambert

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Update by Kim Lambert
Jan 08, 2018 1:03 pm EST

Please do not post my personal information publicy

Update by Kim Lambert
Jan 08, 2018 10:16 am EST

I am seeking your help NOW

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7:31 am EST
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Sears kenmore refrigerator model [protected]

Hello fellow consumers,
I ordered this part from a refrigerator that has had nothing but problems from day one! It is only 2 yrs. Old, and now no part! It said in stock, I ordered it with a "live" person at sears parts dept. On 1-3-18. I paid for expedited shipping! She said, (and on my order receipt), delivery would be 1-5-18! No part! I called someone in parts said they were waiting on frigidaire? Not acceptable! The sears repairman had the part. He wanted $300 to put it in! Would not sell us the part! This is an outrage! No refrigerator for over three weeks now! I want a full refund! This kenmore #60412 refrigerator is a lemon! I will also be letting it be known on social media, and the bbb.
Susan hahn

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1:36 pm EST
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Sears kenmore elite refrigerator

8/30/17-bought fridge, 11/21/17-compressor died, 12/7/17-tech showed up, compressor not here, 12/27/17-new compressor installed, 12/29/17-fridge temp 50F, Freezer temp-30F, 1/3/17-tech came, fridge evaporator needs replaced. Both manager & tech said we should be given a new fridge. Of course that didn't happen. Tech won't be back until 1/19/17 to install new fridge evaporator. We've not had use of this fridge for 46 days now. Umm...this might be part of the reason why Sears is closing so many stores. Consumer lack of confidence in their appliances.

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1:07 pm EST

Sears heat pump

It's the coldest week on record and we have been without heat for nearly 2 weeks! Heat pump maintenance done in October and tech said a part was failing but Sears won't cover it until total malfunction. That happened on 12/27 Sears doesn't send anyone until 12/30. He gets it working but it dies 6 hours later. We call again and no o e comes until 1/3/18! That get says the compressor failed and they have to order a new one. That's the last we heard! It is 10 degrees outside. I called today and they say they have no idea when it will come in. I called around town and found 5 of them, one less than a mile from the house. Never get anything from Sears and get heat pumps from a local company that values customers! I worked at Sears in the early 1990s and the company respected & valued customers. Staff was instructed to bend over backwards to satisfy the customer. In recent years they have been going g under and the reason why is clear.

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9:47 pm EST
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Sears terrible customer service in the automotive department

My name is Warner Howard. My number is [protected]. I took my car in to get a slow leak repaired in my rear driver side tire. I was told I would be called upon completion of service. Instead, I returned to the shop to find that it was closed with my tire unrepaired and my keys still in the shop without anyone calling me. An associate in another department contacted Ernest (the man at the auto department's front desk) for an explanation. Ernest said that he called me and left a voicemail. There was never a call or voicemail. To top it all off, I was told to purchase a gift card to cover the cost of labor. I was never contacted, lied to, and charged for labor that didn't result in a fixed or new tire.

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3:21 pm EST

Sears repair services

Sears repair services suck.
We have american home shield insurance on our appliances and such. Not had any problems with ahs since we bought the house. Sears is one of their contractors.

We had a problem with sears showing up on the scheduled day/time (8-5) a month or so back - the tech called about noon and said he had to reschedule because a job he was on ran way over. Ok - we get that. All sorts of things take longer - dr's appointments, car repairs, electronics repairs, etc we get that.

Sssooooo we called ahs last thursday because the dryer broke. Again asears product. Sears appliance repair called friday and scheduled an appointment for today 8-5. We had a couple automated calls over the weekend including one yesterday afternoon at 3:35 that we had an appointment today 8-5.

At about 1240 today, sherry answered feb's phone and they are rescheduling to friday.

So, I spent 45 minutes on hold to speak to a rep. Then she can't find my phone number in the system - I said she was full of [censor] they called several times over the weekend. We gave them feb's number as well because I was working and it was under that. Both numbers got the automated calls.

Anyhow, after another 10 minutes on hold - she came back and said they rescheduled because they didn't have a truck in the area.

Totally unsat sears.

I will never buy another sears appliance, especially with them cutting stores.

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Shaun R.
, US
Jan 03, 2018 5:47 am EST

Although I can appreciate being frustrated, I'd refrain from using profanity. Doing so will generally not aid in your effort to be helped and can more easily get you disconnected.

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3:08 pm EST

Sears washing machine

I called Sears to set up an appointment to check our washing machine and the tech came to check the problem. On Dec. 5th, he ordered some parts and we had to wait until the parts before making an appointment to do the repair. the followup appointment was scheduled for Dec. 15th. We waited and did not hear from the tech as to when he would arrive. I called Sears Service around four pm to find out why he didn't show up. I was told that the original tech called in sick and therefore we had to reschedule. I asked why someone didn't call to let us know that he would not make it. It was very irritating the way the person I was speaking to because he really could care less and didn't even say he was sorry about it and had a poor attitude. I rescheduled the service call to Dec. 21st. The tech came and said another part should have been ordered and the job required two people to do the repair. He spoke to his supervisor and ordered the part and left. I had to reschedule another appointment for Dec. 29th. The tech who came on the 21st around 3 pm and said he wouldn't be coming because he didn't have another tech to help him. I had to reschedule again, this time for Jan. 5th. Since when did Sears stop caring about it's customers. In the past the techs always arrived on schedule and always let you know how soon he would arrive. Repairs were always taken care of and I didn't have to keep rescheduling. We have been with Sears since 1966 and this is the worst they have ever been. I can't even speak to someone who is in charge.

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4:48 pm EST

Sears poor service

I have a master service agreement. it covers my panasonic t. v. for in store repairs. I loaded the t. v. into my van when it quit working and took it to the sears store at lakeside mall in sterling heights michigan where I was told to take it home and call for service. I told them that my contract says in store repairs not in home. they refused to take it and they never looked at it. I took it back home unloaded it and took it back in the house and called the 1-800-4my-home for the repair. they told me to take it to the store and drop it off for the repair as my contract states. I told them I had tried that but they refused to take it and I should call for in home repairs. they also told me that if I wanted for the service man to service it at my home it would be an additional charge of $50.00. I put the 200 pound + t. v. back into my van and returned to the store to drop it off for service. the store refused to take the t. v. for repairs telling me to take it home and call for a repair person to come to my home for repairs. after an hour of arguing they finally looked at my contract and the t. v. and decided to take it in for the repairs. this all happened on 12/31/2017

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1:12 pm EST
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Sears repair and customer service

I have been trying to have an issue resolved since 12/16/17 through Sears and not only has Sears refused to attempt to understand the issue and attempt to resolve it appropriately, I have been harassed and lied to by Sears chat personnel, Sears telephone personnel and through the email continually since 12/22/17 and especially throughout the holiday and still the matter remains unresolved and Sears refuses to even attempt to 1.) understand what the issue is but 2.) not even attempt to resolve the issue. See Case No. 5456507

I want to file a claim for moneys already paid to Sears and for the total cost of the repair still not yet fixed. Compensation should also be made for the harassment, stress and the additional money it is costing me in order to address this issue.

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Update by PiperRJL
Jan 02, 2018 4:31 pm EST

You are certainly entitled to your opinion although, I do believe you are wrong. Writing is certainly opened to interpretation and for you stating I was rude was, in my opinion, extremely rude. It is unfortunate that people have to be so unjustly judgmental. I came here in hopes of guidance/direction/help and have met nothing but unkindness.

Update by PiperRJL
Jan 01, 2018 7:52 am EST

I appears you did not read what has occurred as you have not addressed anything of what I have written and which has and continues to occur.You have no comprehension of what has occurred. I came here for hopes of assistance/guidance/direction in a matter of continued harassment by Sears and the lack of attempting to resolve an issue after taking my money. It also appears that you not only have no intent on assisting but you have no power or avenues to do so. I thank you again for your time and ask that this exchange end.

Update by PiperRJL
Dec 31, 2017 4:30 pm EST

It appears that you did not read or understand what I have written and that you have no power or avenues to assist in the harassment of customers of Sears. Thank you for your time.

Update by PiperRJL
Dec 31, 2017 3:52 pm EST

The issue is the SERVICE DATE and the TREATMENT received! Please read what I have written. Can you assist or could you kindly provide me with someone that can.

Update by PiperRJL
Dec 31, 2017 10:54 am EST

The Case No. 5456507

I have been attempting an appropriate resolution with Sears since 12/22/17 and only been met with lies and harassment by Sears chat personnel, telephone personnel and continually through email, which is still happening to date.

I had a service tech in my home on Saturday, 12/16/17. He at that time took my money and stated a part needed to be ordered. A Dryer belt for which I already provided the model number to the chat personnel upon making the appointment a week prior. At the time of payment to Sears' tech he informed me that once I received the part to telephone the company in order to have him come back and put the belt on. I was informed at that time that there would be no issue with arranging a Saturday appointment as Sears already took my money and they only needed to be put on. The part should have been here by that coming Wednesday but it didn't arrive until Friday, 12/22/17 at which time I telephoned as instructed to make an appointment. As the part did not arrive until Friday evening I knew the reality of not having an appointment set for the very next day and was "alright" with the following Saturday (12/30/17). When I telephoned as instructed by the tech I was informed that Sears does not offer Saturday appointments but they would reach out to tech given my initial service was on a Saturday to see if they would/could come on Saturday, 12/30/17. I was told at that time that I would be receiving a telephone call once the tech was contacted. Today is 12/31/17 and not only did I not have an appointment set for 12/30/17, I never received a telephone call as promised. I was told through your chat forum that I could/should file a claim as they did not address the issue. I have attempted to file a claim and have a resolution to this problem having already paid for service not honored as paid for and now I have to take time off from work in order to meet Sears' service date not the one I was promised and paid for. I have since 12/22/17 been harassed through your email option by all your service staff who refused to 1.) understand the issue, 2.) address the issue and 3.) offer a proper resolution. Their continued claims that I needed to wait to file a claim against Sears until after the service date of Tuesday, 1/2/18 is not only harassing but not addressing the issue as the service date is/was the issue. I paid Sears for a follow up SATURDAY appointment and on good faith followed up with Sears as instructed to make a Saturday appointment only to be told that Sears does not offer Saturday appointment and yet the tech was in my home on Saturday, 12/16/17 and stated a Saturday appointment was not an issue! Since 12/22/17, Sears personnel have lied to me about follow up telephone calls, continually have harassed me through email-intentionally ignoring the issue, have caused undue stress on me and my family especially given their harassment throughout the holiday and is costing me even more money for a repair that I paid money to Sears for given I have to take time off from work in order to meet Sears' date and NOT the one I was promised and paid for. I want to file a claim for not only the cost of the repair and compensation for the time I need to take off from work but for the harassment and lies I have had to endure since 12/22/17. I hope this information is helpful as I am at the end of my rope. No one should have to endure the harassment and stress that I have endured since 12/22/17. Never again will I deal with Sears and will certainly advise others to avoid Sears as well.

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pobarjenkins
Minneapolis, US
Jan 06, 2018 2:26 am EST
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"It also appears that you not only have no intent on assisting"

If the user above had no intent on assisting you, why would they comment here? Why would they ask questions and give advice? Why would I inform you that this website is not affiliated with Sears?

"you have no power or avenues to do so."
Additionally, once I advised you that Sears would not assist you here, why did you continue to post?

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pobarjenkins
Minneapolis, US
Jan 03, 2018 1:41 am EST
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I think the original user responding to you has been very kind. They are trying to help you with no benefit to themselves.

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pobarjenkins
Minneapolis, US
Jan 02, 2018 3:44 pm EST
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I don't believe Shaun R. works for Sears. The user is just trying to offer advice out of kindness and you are being fairly rude. I hope you are kinder to the employees you speak with, as being unkind will get you the bare minimum of assistance.

As I said above, this website is not affiliated with Sears. They cannot help you here.

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Shaun R.
, US
Dec 31, 2017 9:08 pm EST

Hi Piper.

I appreciate reading your recent reply. It appears you've run out of patients on every level. That's unfortunate. I think the confusion, from the very beginning, is what the real problem is/was. More important to having someone visit you on a weekend, is having your dryer repaired, no? Without a repaired dryer, all of this is for not. Because this weekend has already passed, it would stand to reason that one would rather have an earlier January 2nd appointment, that is only two days away, than one down the road, possibly several weekends away. I know I'd rather have my appliance working now than later. If you'd rather have the appointment for Tuesday canceled, that can absolutely take place.

Now the question becomes what you might expect Sears to do for you because of what you consider the duress of what you've had to endure? I am very sorry if this seems blunt, but better it come from here than about anywhere else. Things break. As far as we know, the dryer is extremely old; which is why it likely isn't under warranty. That's frustrating. It means you need a service tech to determine the problem, which he/she has done and hopefully correct. In doing so, there was a suggestion that, after the necessary part arrived, someone could return to install said part. For some reason they stated it could be done on a Saturday, which hasn't happened and has got you even more stressed out. For the extra time to contact people and make the additional arrangements to meet a service tech, you want further compensation or something else, which isn't quite clear. So here is the most polite and nicest way of telling you: life happens. Some days you have to get up and put out effort you didn't intend to. In the end, when you need help to get an appliance running, you get a good enough service technician that can get it functioning, and you pay him/her for that. If you need to take time out of an otherwise busy schedule to deal with the issue, than that's what you do. And, hopefully, if one time doesn't serve your purpose, you schedule at a different time. And if someone tries to help you when you have a scheduling conflict, you provide a little more patients and are grateful that someone is trying to assist you.

At this point, it doesn't sound as if Sears is capable of assisting you further. Why not contact a different local service center that might be able to serve you more to your liking? If the part you now have is the one required, you should be able to find someone which will gladly come out on a given Saturday and install it for you.

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Shaun R.
, US
Dec 31, 2017 2:56 pm EST

Hi Piper.

I appreciate a more full account of what you are dealing with.

I know having any product properly serviced becomes frustrating and trying to align schedules, especially in this case, is that much more so. I would suggest that we still wait to address anything further until after Tuesday, January 2nd, just so we can make sure the desired outcome of the repair is reached.

If I may get just a few additional details: What brand and model of dryer is this? When was it purchased? Was it under any form of warranty? How much was paid/charged for the parts and replacement of said belt?

Look forward to hearing from you soon.

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pobarjenkins
Minneapolis, US
Dec 31, 2017 2:44 am EST
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This is a public complaints forum and is not directly associated with Sears. It is likely they will not be able to see your complaint here. It's possible that the users here could suggest assistance if you provide more details.

Please note that you will most likely not receive compensation for your time or for harassment unless you file some sort of lawsuit.

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Shaun R.
, US
Dec 31, 2017 12:45 am EST

Hi Piper.

I'd like to try and be of some help. Can you supply any more details?

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PiperRJL
, US
Dec 31, 2017 7:48 am EST
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Replying to comment of Shaun R.

Thank you for your response. What more details would be of help?

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Shaun R.
, US
Dec 31, 2017 10:24 am EST
Replying to comment of PiperRJL

Let's start with what this issue is, along with any further details you'd like to provide.

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11:04 am EST

Sears return of a christmas present

My son in law received two shirts for Christmas that were purchased on Oct 29, 2017, however he did not receive them until Dec 25, 2017, the shirts were not the correct size. I went to the store today with the original receipt & explained that these were given for a Christmas gift just to be told that it was over your 30 day return policy and that your extended return policy started on November 1st, you are talking about 2 days. The shirts don't fit and you all will not exchange the shirts for a larger size and nor will you refund the money, so from what I can see as a consumer you all are a thief. If I had not had my receipt I may could understand better why it could not have been done but for someone to tell me when I asked what I was suppose to do with the shirts because they are too small I was told that I could give them to Goodwill. Just one problem with that and that is not supporting Goodwill this gift was for my family member. I would you like it if someone told you that if you were in my shoes. Sometimes rules should be bent and this was one of them considering how much business I have done with your company and now I fully understand why Sears and Kmart are in the financial trouble that they are in. I will never shop or patronize your stores again and I will strongly encourage anybody that I know not to deal with you all by what was done to me. Whatever happened to customer satisfaction OH let me guess it went in the greedy thieving pockets of Sears Corporate Officers so they can further sit back eating they steaks and taking their cruises. Your so called acting manger by the name of Susan and the sales clerk Mica at the Danville Sears Store 01025 at 325 Piedmont Dr. Danville should make you proud, while Mica that was at the Jewelry counter was making a very sarcastic remark and look on her face. If you all do to all of your customers as I was done today then you deserve to loose your customers and in the end the store will close and that should make you really proud. I am out of the product and the money thus making Sears nothing more than an everyday common thief.

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Shaun R.
, US
Dec 29, 2017 6:06 am EST

Hi Mr. or Ms. Barrington.

Frustrating as it may seem, any store needs to set some point of not being able to return or exchange for the holiday season. I would think most people shopping for Christmas in October, if not earlier, would understand and hopefully take extra precautions. In this case, the consumer has a product although one that he/she has no use for now, so the analogy of a thief seems beyond reason.

Maybe the best thing to do is locate the same shirt(s) in the size needed, purchase them and call it all good. By doing so, you still make things right for your son-in-law.

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12:01 pm EST

Sears kenmore microwave/wall oven model 790.[protected]

The oven control seems to have no relationship to the actual oven temperature. I had a Sears technician come in to calibrate it soon after I bought it but he said it was fine. After a number of baking failures, on Oct. 23, 2017, I paid a Sears technician $94 to check the temperatures. He again said it was fine even though when it was set to 350, the ready buzzer went off at a much lower temperature. He said I should just wait 5 minutes past the buzzer. This does not work either. The problem seems to be that the oven just doesn't reach the temp that it is set to. I have been trying to compensate by setting the temperature higher, then watching things closely, turning the oven down when it gets too hot. This is all guesswork and not at all what I expect from any oven. And by the way, I am 79 years old have been baking successfully since I was 10 years old. Carol Crouse
([protected]@gmail.com)

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Shaun R.
, US
Dec 26, 2017 1:51 pm EST

Hi Carol.

Ovens do take time to preheat, but once set, out should remain fairly consistent. With that said, the entire cavity can vary +- 5 degrees. In order to create the most exact baking environment, European convection is a better way to go.

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10:06 am EST

Sears damage to vehicle

On 3/12/16 our BMW Suv was serviced at Sears Auto for a break repair job. Needless to say while driving vehicle weeks later the brake system failed, causing damage both exterior and interior as it crashed in order to stop in parking lot wedged between garbage disposal barricade. Company has compensated for all exterior damage to be repaired, however vehicle has had electrical issues from warning lights coming on, to failure of emissions tests and not starting properly at all. I was informed by agent that Any further issues with vehicle would be taken care of at companies expense. I reported the above mentioned and was instructed to have it towed to be inspected back on June 29th 2017 at my expense of 533.35. This inspector not met me in person and the diagnostic test due to be performed was denied by Sedgwick. So only a visual inspection took place verses complete check up. On 7-8-17 we had to tow the vehicle back to cedar rapids again at our expense 533.35 Bot tow receipts have been faxed and one was left inside vehicle upon inspection. A letter was sent stating there was no proof of Towing so I was never compensated. At present our vehicle has been sitting for almost 2 months due to not starting properly and losing power while driving, either battery, alternator some electrical issue. I am in the Military stationed in Korea E-8 status Capt. our vehicle had no known issues prior to incident and we are second owner. It obvious when vehicle crashed that internal damage was done not just exterior. I want and demand that our vehicle be returned back to its original working condition prior to incident before further legal actions take place. I trusted in both your company and Sears to handle this situation without involving my attorneys a Life could've been loss due to this if not others affected. While in the states I was assigned to duty via wounded warriors event, yet had to leave my post in order to have vehicle towed a second time from dealer due to your company not covering a mere diagnostic test which cost 175.00 and would be specific about anything wrong internal via air bag lights indicator etc. etc. This needs to be addressed and handled by a supervisor immediately.

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8:03 am EST
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Sears service

I just wanted to say that 2 days before Christmas the sears store in Tyler TX can't have sales people on the floor in clothing dept but have people standing around in appliance dept is really stupid. I asked the person behind for some help on the floor and she said that they had no one to help, only cashiers and no one was on the floor? I will try to NEVER SHOP AT SEARS AGAIN. Then I walked to Pennys and found what I wanted with help on the floor

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Update by jscott8633
Dec 24, 2017 8:05 am EST

Keep up this service and you to will be closeing a lot more stores

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3:39 pm EST
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Sears kenmore elite dishwasher

I bought a Kenmore Elite in September 2015 because it was top ranked by Consumer Reports. Electronics went bad and had to be replaced in August 2017. Now, December 2017 the electronics are bad again - "Service code F2E2." Kenmore service's "Niki" says 90 day warranty expired, she is the highest supervisor I can speak with, and best she can do is 20 percent discount on service. Wow, what a scam - do not buy. I refuse to repair the electronics again just to have it last another short while after the 90 day warranty. Sham on Sears/Kenmore for not standing behind their product and having some business ethics to do the right thing. No wonder they are repeatedly on the verge of going out of business.

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12:49 pm EST
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Sears order not shipped as promised

Order [protected] placed on 12/16/17 and was told that it would arrive on 12/22/17. I called on 12/23 and was told that the item never left the warehouse. No contact was made to me to allow me to order the item from another source. No Christmas present for 83 year old father.

Thanks, what will you do about this?

Gift card Store credit

Sorry just doesn't get it!

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Shaun R.
, US
Dec 23, 2017 4:23 pm EST

I would think ordering 9 days before Christmas is taking a chance.

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4:32 pm EST
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Sears samsung refrigerator

Under our protection agreement our refigerator broke and has not been fixed yet, the tech has been out several times and finally says it's not repairable meanwhile the protection agreement expired. Tried getting a replacement under the lemon law being as it is deemed not repairable and broke during the coverage time however all I get is the run around and or hanging up of the phone, now what?

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Update by karasmer
Dec 25, 2017 6:20 pm EST

Also if I post all the receipt information on this site is there someone who actually looks at it here and makes decisions or how does this site work?

Update by karasmer
Dec 25, 2017 6:18 pm EST

Replace it myself, sounds like I rented one expensive unit around $1000 per year plus the cost of the warranty protection, ya I think Sears needs to make this right as this issue has been ongoing while it was covered under the warranty and still has not been repaired.

Update by karasmer
Dec 20, 2017 12:57 am EST

So if I post the information here, then what?

Update by karasmer
Dec 18, 2017 6:38 pm EST

Yes, the warranty company (sears protection agreement) has all that information on file, I also have all the receipts for original purchase and each tech visit.

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Shaun R.
, US
Dec 24, 2017 12:41 am EST

Hi Kara.

Just following up to make sure you're being taken care of okay.

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Shaun R.
, US
Dec 19, 2017 10:22 am EST

You replied: Yes, the warranty company (sears protection agreement) has all that information on file, I also have all the receipts for original purchase and each tech visit.

I'm sure there's a reason you'd rather not provide that information here. Without it, the only thing you can do is go back through the people that do have that information. Hopefully they'll relent. If not, you may just consider replacing the unit yourself.

Please keep us updated.

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Shaun R.
, US
Dec 18, 2017 5:57 pm EST

Hi Kara.

Hopefully I can help. First, there is no such thing as a lemon LAW. It's important to understand that for is to be able to help you.

It's there a way of providing the actual dates? I need the dates of purchase, warranty coverage and service dates.

Look forward to hearing from you.

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1:01 pm EST

Sears kenmore microwave hood combination

Hello when I purchased my home in October of 2009 it came with Kenmore appliances. I don't believe this should be happening that this microwave is falling apart... The material it is made off is coming off, the handle has become loose and the bottom of the microwave is cracked.. I would need to figure out how to send you pictures ... I am really upset about this product

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Shaun R.
, US
Dec 17, 2017 1:39 pm EST

Most appliances have an average life span of ten years. Admittedly, you're into this microhood eight years already.

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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