The complaint has been investigated and
resolved to the customer's satisfaction
Sam's Clubtires service

To whom it may concern:

I purchased Brand New Tires from Sams club in Rome, GA in January, 2008. I purchased them at Sams because of the availability of Lifetime Rotation and Balance which can be done at any Sams Club nationwide. They were purchased at Sams club in my hometown of Rome, Georgia. Throughout the year and half, I had no problem getting them rotated and balanced at my home location. Last Thursday (May 14th, 2009) I was in Huntsville, Alabama. I took my car in for a rotation and balance. I was told it would be about and Hour's wait. Not a problem. I killed some time and came back about an hour and fifteen minutes later. My car had not even made it to the service bay yet. I was told that I would be out of there soon. Another hour went by and my car was still sitting outside. Finally, after 3 hours, my car went in. I was out in 3.5 hours. There was no manager on duty in the auto deptartment and no exlaination why it took 3.5 hours for my car to be serviced. It was a simple wheel rotate and balance. The fact that I was lied to at Sams in Huntsville, Al is the issue here. I am demanding a written apology from Sams/Wal-mart as it would be the logical thing to do. Also, I suggest that sams begins to tell the truth to its customers .

Thank You


  • Le
    leeroy boy Mar 22, 2010

    So many tire failures, yet these kids know nothing. Did they know about the "E" class of pickup tires?? Or the "D" class""" on the big 3/4 tons pickups. Or on the SRW option Fords/Dodges??????? Hell no...
    You hire a minimum wage TVA brownshirt, and that's what you get. Buy lots of insurance, because you'll need it...
    Sams Club/Wal Mart. Operating on skeleton crews now. Nobody knows ###. Nobody wants to know ###. Get it done, get out by 0600 and make the over-night look good. False economy. Period...ever...
    You're going down in flames. Lawsuits and all that. Hostile environment workplaces. It's not "time management" It's strictly "Management". They have n clue, don't want one.
    But it's gonna come home to roost. A couple nights ago on an overnight shift, we had 2 people clock in before midnight. Wow...and everything is still expected to be finished before o600. You're smoking dope...drinking the bong water...
    Can't be done. Management needs to be fired...period.
    Well, off I go. Need to get some sleep before I'm told I need to do 3 jobs in 6 hours, again...
    later gators...leeroy

    0 Votes
  • Le
    leeroy boy Mar 22, 2010

    Hey there're all working on "skeleton crews". Which makes their hours look good. It's a game of "Elevator". And you get the shaft. Go to Tires Discount or other places. They take you in and service the heck out of you. You get what you pay for. At Sams and all, you get nice people, but such a skeleton crew they have no idea of what you want or need.
    And NONE of these peple have ever really serviced a real tire crowd. Run for the hills...
    You deserve better, will pay more, but will smile more also...
    What you don't see is what you get...

    0 Votes
  • Wi
    winston legtheigh Oct 13, 2009

    Would you rather them rush and possibly make a mistake ? Would you rather wait or have you wheel fall off?

    0 Votes

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