Sam's Club
reviews and complaints

I went to Sams Club October 8, 2019 Sams club battlefield in Chesapeake I brought the variety pack of chocolate and vanilla cupcakes. Today October 13, 2019 I opened then chocolate cups it smelled funny but I bit it anyway then I noticed molded growing on it. I was disgusted I checked the date and it had September 28, 2019. I'm really not even sure why they were still being sold if they were out of date.

I went to the San Diego Sam's Club to inquire about a Samsung stove, item NX58M6850SS @ $1, 449. and microwave item ME18H704SFS @ $299.87. It stated that it could be ordered online, which it cannot and not at that price. I spoke to 2 store managers who basically stated that they couldn't sale the items, it must be done online at the online price. They also said that it was the company policy to NOT honor the sale price, that it was "just a promotion"!
Sounds like a scam to me! I would like these products. I was willing to pay the sales price, but now I'm contemplating legal action.
Your prompt attention to this matter would be appreciated.
Kerry Tom
Email: [protected]@hotmail.com
Member # [protected]

I purchased a queen bedroom set for my daughter on August 28th. The set was completely destroyed when it arrive. I called Sams Club immediately and they scheduled a pick up for the return of the furniture through Pilot. I waited a few days and never received a phone call from Pilot so I called Sam's Club for a status update. I was told Pilot does not do pick ups so the representative scheduled a new pick up with Estes...great, so I'm expecting a call from Estes over the next few days but guess what...no phone call. Back on the phone again with Sam's Club and now I am being scheduled with Pilot again. Another few days pass and I get a call they will be out on the 13th. On the scheduled date I had all of the furniture sitting in my driveway ready to go. When the truck arrived there was 1 guy. Obviously 1 man could not load all of that furniture. I had to call Sams club back again to let them know the driver left without the furniture and it was now sitting in my driveway and I had no way to bring the furniture back in so it sat in my driveway for the next 4 days until the next delivery was scheduled. On September 19th they finally picked up the furniture...but I have yet to receive a refund. I have wasted hours on the phone dealing with this issue. Every time I call in I am told they are processing the refund but yet it still shows on my Sam's Club credit card. I had to file a dispute with the credit card company and I'm currently waiting on a resolution. To date it is 9/30 and the furniture was received back to the warehouse last week.

I canceled my membership 9/23 was issued a refund 9/25 then charged again on 9/26. I called to have it reverseda second time for the representative to tell me they had no records of the 9/26 charge then tells me I would need to go to my local store to show proof or take it up with my financial institution. CHASE issued a temporary credit after I made a claim (thank you Sam's club)
Inconvenient doesn't even describe my experience over all very poor customer service I will never shop at Sam's club again! Such a hassle to get my money back.

I purchased shrimps which said explicitly deveined but it was absolutely not which was very frustrating as it meant deceiving an entire packed of shrimp. This is false advertising and I am not happy with this.

Also the app mentions you come to the client in pick up space but clearly the product feature is non-existent

Melvin govender

Membership no: #101 42100 [protected]

My 5 yr old daughter had found a jojo siwa box kit that included a hair brush, surprise bow inside and bow hangers under a table of clothes! How she found it I have no idea but she absolutely loves Jojo Siwa and has a collection of her bows! She owns over 20 hair bows from Jojo Siwa. So when she found this product it was not a question of her getting it! The box was ripped open and wanted to be able to get another box unopened so we called for store manager to come to the register so he look look at package and to see if another in back of store because obviously I have never bought a ripped, smashed box! When he came to register he had stated that he didn't even know there was any of those left in store! Thought they had all been sold out! So we had asked since not sure if all the products was in the box that we had to pay for if we could have a discount on the package etc being that it was damaged! He said absolutely not and we would have to wait Monday-Friday to go through claims department! Well it's not our problem claims does not work on weekends and how do you tell a 5 yr old she couldn't have something that was available in store to buy?😳 if anyone ever had a 5 yr old who wanted something, try saying NO!? And like I said the money wasn't the issue! It was she found it and wanted it and was willing to purchase but because Joliet store does not obviously clean too well she found it! And the manager stated they have been sold out! So needless to say we purchased it anyway FULL PRICE for a damaged product! The store should have never let us purchase ANYTHING damaged period! No kind of discount nor did they try to make it right either! They sold us something full price not even knowing if everything was in there properly! How dare you Sams club sell or treAt your customers that way! We faithfully spend 100's EACH weekend but absolutely will NOT spend ANOTHER penny in your store if this is not handled properly!un fortunately I did not get picture of front of box that had the whole plastic cover missing! But here is picture of top and side of box that was ripped open and crunched! Could have made it right And gave me a discount on a product that was not guarantee the full product nor complete!

Just made it through my worst customer service experience with Sam's Club yet. We somewhat recently changed banks, and along with that, debit cards. I logged into samsclub.com to change my card details. I deleted my old card then got an error "Unable to add card" when adding my new card. Assuming my computer or browser was to blame, I tried several different computers and browsers, all receiving the same error. Then the nightmare started. I contacted customer service on Aug 26th, 2019. After being bounced all over the place and on hold several times, I was given a ticket number (#[protected]) and told it was an issue in their system (no? really?). The service rep confirmed my number and email and said they would get back to me in 24-48 hours... Only over an hour of my life wasted on the phone! Then the wait began... NO CALL, NO EMAILS, except their regular emails (which I unsubscribed from, both online and in-store...). I got in contact with Sams again on Sept 3rd. I was again given the fake apologies and said I would be getting a call or email within 48-72 hours this time! I asked if they would prorate my membership for the time I was unable to order online, she said they (whoever "they" are) would take care of me. After getting off with customer service, guess what happened? Surprise! No calls or emails again! Two Sam's reps lied straight to me. I tried to add my new debit card again (which I have used at other online retailers without issue) on Sept 12th. Sam's Club rejected it with the same error, yet again. So the issue still wasn't resolved either. I called into their support center again on Sept 12th. I finally talked to a manager who straightened it out, but again with an attitude of disgust, as if the whole issue was my fault in some way. I guess I shouldn't switch banks?! Keep in mind that part of the reason we went with Sams Club (over Costco) is that we live pretty rurally (over an hour to the nearest Sam's Club, a bit under an hour to the nearest Costco) but Sams included free shipping on many items online, so the membership made sense financially. Online ordering was the sole reason we got a Sams membership! This all comes on the heels of another experience that left my family of 7 waiting for over two hours in-store for an online order that should have been ready for pickup 3 hours before our arrival, at least that time they gave us a $50 gift card (without us asking for anything in return for our wait) and treated us like humans. We will be looking very seriously at Costco when our Sam's membership expires in Jan of 2020, very seriously. If the customer service would have resolved the issue in a respectful and timely manner and hadn't lied to me (twice!), I wouldn't be writing this review or considering Costco.

I purchased eye glasses at Sams club in Hickory, NC spring of 2018. These are the worst glasses I have every owned and been wearing glasses for 30 years. The lenses fall out and I have to clean them 10 times a day because they always have a film on them. When I went back to Sams club a month later they told to keep the screws tight and you'll have to live with cleaning them all the time. I wear my old glasses most of the because theses are just poor quality.

I received a special ad from Sams club for Aug 21st 2019. I was very interested in The Lazy Boy Big & Tall Executive Desk Chair. Sale Price 179.00. I found a better price of 149.00 but it was for August 6th 2019. I took this offer to my local Sams Club and was informed they would not honor it. I am a Plus Member ( 100.00 ) and for that money I should receive the lowest price. The associate was curt and condescending. Why should I remain a plus member if the regular members get the best price. I was never informed of the August 6th sale on this chair.

Terry Martin
2944 Rosetta Blvd
Newton Falls, Ohio 44444
[protected]@cebridge.net
[protected]

Sam's club has completely screwed us over for our trip to Disneyland. We went to purchase Disney gift cards online to save a couple of dollars and they were expected to deliver on time the Friday before our trip. The following day as we were waiting for the shipping confirmation it shows online that Sam's club canceled our order? So we call and they say because it's after 5 I have to wait till the next day to speak with a supervisor. Come the next day after fighting for close to half an hour they say they've reordered our gift cards and theylll refund us for the original price in FIVE DAYS and charge us for the new gift cards but they'll still get here on time. Cool, everything's fine. The next morning we wake up to an email
To call customer service where they tell us they can't deliver our gift cards until the 6th! So they cancel our order AGAIN and still won't give us our money back for the gift cards we paid for for nearly a week. We've paid for disney tickets for 2 twice now and have had to cancel our anniversary trip to Disney because they've completely maxed out our savings that we had for our trip. I head back to Texas the following day with no way to even go a few days later. Not only was this entire experience a bummer- I had to call Sam's club customer service so many times I have their number memorized and had to speak with employees who were completely useless and only took our money again with no plan to give us the produce we paid for. SO bummed and so disappointed with Sam's club.

Myself, sister and mother purchased a birthday cake, as we we're waiting the area was full of flies. Frosty buckets were left open, we can see flies inside, flies on walls. I was even trying to smack some. I told someone about it but was told they've tried to put traps. I've always shopped there the past years and just recently I've noticed that Sam's has gone from a perfect 10 to a 4 at best. I said to my family and friends that they must be under new management. Not doing a great job at all!

Sam's club changes everything. As a frequent customer, I found products that I like and frequent the store to purchase those products. However the products change! The butter has changed, the solids are no longer being sold, eggs were sold by the case, but not any more, philadelphia cream cheese was sold in the large blocks but not anymore. Now, the membership has changed. I have a small baking business. Now I can't get early access unless I pay for the expensive membership. I have had to use a different store for eggs by the crate and cream cheese. Although I will still use sam's for a few things, I will look at other locations for products needed. This is just not worth the gas or time.

We purchased a grilled gazebo on 3 July 2019 for $599 total charged $648.42. We asked before purchasing were they going on sell anytime soon because we had been looking at them since Father's Day and they were $499 around Memorial Day but we missed the sale by one day. Well they just recently went on sale. We went in the store today with our receipt to get the sale price & was told about the 7 days return policy to get the price adjustment. We were past the 7 days but in the same breathe we were told we can bring the grill gazebo back to the store (just under 400lbs) and return it and buy the sale grill gazebo. This does not make sense to us. Why can't we just get the price adjustment? We paid with a debit card. Kenneth & Pamela Governal [protected]/5787

Subject: complaint/sam's club, monterey ave., palm desert, ca
re: degrading experience at sam's club

is there not one drop of compassion for elderly people who arrive approximately one-half hour early and are told to wait until exactly 10:00 a.M. To enter the store?
i am a 73 year old who lives 20 miles east of sam's club. Once in a blue moon my timing becomes off, in this case it was due to no line at sam's club gasoline.

I have been a loyal sam's club member for four+ years and have answered every email questionnaire giving stellar reviews

i arrived this morning at the gasoline station of sam's club, and was shocked to see the aisles were empty of cars, so i was able to complete my purchase of gas up at a rapid speed. I then proceeded over to sam's club and parked my car.
At the entrance i was stopped by the door person, who in a very rude and condescending way, raised her voice to me in front of everyone standing there: "why don't you get an upgrade"? i responded that i was on social security and couldn't afford to upgrade.