Sam's Club
reviews and complaints

My husband and I went shopping at Sam's Club with our nine year old son. They were doing demo's for cheese and crackers. While my husband and I were looking through the bulk snacks for our son's school my son asked nicely if he can have a sample. They told him that he could not have a sample because he needed a parent with him. I told told them that they have no right telliig my so no and I have no problem with my son taking a sample. They lied and said because of food allergies they cannot allow a child to have a sample if they are under 14. I very much doubt this because first of all there were no peanut products in the snack, and second my child is nine. Basically they did not have to guts to tell the truth is they did not think someone who is not white is smart enough to read the ingredients. They think blacks people are uneducated.

My husband and I cancelled our Costco membership because they were racist when we had to change our address. I guess Sam's club is just as racist.

Went to the gas station last night (for gas) and the attendant was extremely rude. I merely open my window and he just takes my card without even asking how much I wanted to put in my tank. (Fortunately, I needed my tank filled but still there was no reason not to ask, even the most basic and unprofessional of gas station attendants at least bother to ask their customers).

After filling my tank he just hands me my receipt and walks away (which I could care less about). What bothered me was that he had the nerve to just take my card without even asking how much gas I needed. I thought that was pretty inconsiderate, impolite, and very unprofessional. I am absolutely disgusted that even a job that requires minimal customer service skills and manners would be approached this way. Should be reminded basic social skills.

I had a really really upsetting experience at the store Sam’s Club – store # 0629 – on 1850 E. Woodmen Rd. Colorado Springs CO 80902, this Dec 30th 2011. I had a check declined thru TeleCheck. Why? Can’t seem to find out why….. Upsetting to say the least, I called Telecheck ‘3’ (three) times! No help thru the phone of course – there is no information to be given….just a check declined! No record of anything wrong….account was flagged? What does that mean? $153.79! Yes, all that! one hundred and fifty thee dollars and seventy nine cents! I am a member of Sam’s Club! I had plenty $$$$ in the bank! I have paid with electronic checks at Sam’s Club before! The store manager on duty was no help at all…… ”there is nothing we can do Mam….” Maybe time to review your payments methods and clients’ privileges…. (?)Accepting credit cards? Debit cards? Let’s make our members life easier to shop? Or they’ll go to the competition…..maybe you lost one client… Why was my check declined? No one can explain to me why?

Sam's Club has stopped selling this product in their warehouse. The new Whey Protein is not the same quality. The Carbs in the new product is much higher than the EAS Whey Protein. Bring it back. Those of us who rely on Whey Protein need the higher quality product.

I have been a member of Sam's for probably 12 years. Several months ago, the check out clerk talked me into purchasing an upgrade for my membership. The promise was that if I did not realize any savings, I could get a complete refund. I paid my money (cash) and got a new card. I have not ever saved a penny with the upgrade, so yesterday, I asked if they would just refund my money. Surprise, surprise--the customer service clerk (Stephanie) went into her "sales speel"--I had not had the upgrade long enough to realize any savings, I could not cancel upgrade until my membership was renewed, yada, yada, yada. I asked to see a manager. Some young guy wandered over, did not introduce himself and repeated all of the same sales messages as Stephanie. I told him that if I could not get my money refunded, I was going to contact headquarters. He said "go ahead".
So I did. Lots of phone calls, no help! The latest offer was that they would refund a portion of the purchase price ($35) but that it would take between 4 and 6 weeks. Amazing--they took cash out of my hand for the upgrade, but all they can do is "mail me" a check.Sam Walton never dreamed of a day when one of his companies would "rip off" a customer! Welcome to the US in 2011---greed capital of the world!

I always buy your canned chicken but I was making a chicken dip and while I was shredding it I found a 2 inch bone and because I was shredding it the bone splintered in the bowl with 2 other cans of chicken which I had to throw away. I do have the bone and I also have a pix taken with my phone of the bone and cans.

My wait in line yesterday [protected] was longer than usual. It was as though everyone was on break or lunch hour or had gone home. It was around 3:00 in the afternoon. When they finally opened up another line they asked who was paying with credit and they then put the credit card people in a shorter line, but the lady who had put us in another line, opened up her register and took several people from the back of the line, which they got out first and me and another gentlemen were still in the line. When I asked the lady at the register what was the holdup she completely ignored me and asked if I found everything ok, etc. She never responded. When I exited the club, the lady that checks the receipts didn't know what I was talking about and said she didn't now what was going on. It's like they didn't want to at least say, I'm not sure, or anything. Bad business. I was furious.

On Aug. 15, 2011 I returned some merchandise to Sam's Club on Hwy 64 in Bartlett, Tn. When I was returning to my car a dog in the truck parked in front of my car stuck his head out of the window & began viciously barking at me. This frightened me so I start running. In running I slipped & fail, I scraped the side of my right leg & ankle.
I also broke my prescription shades. Some of the employees at Sam's came out to check if I was OK. One of the employees' stated that this customer comes to Sam's every week & leaves his dog inside the truck & someone is frightened by this dog every week. The manager on duty at Sam's Club advised me that there was nothing Sam's Club could do to prevent the customer from leaving his dog in the truck. I contacted the Bartlett police who came out & advised there was nothing they could do since the dog did not physically attack me. So in other words it will take someone getting hurt by the dog before anything is done. I am asking Sam's Club to take action before someone else is hurt.

I have been a consumer of Carnation Evaporated Milk since 5 years old and maybe longer. My wife has also used it her entire life and now at age 64 we find that when buying your product from Sams Club we have had sour milk at least one can in every 8 pack we buy and sometimes more. I have no memory or my wife of ever buying a can of Carnation Milk that had a problem what happened are you buying milk from China or has someone dropped the ball. My wife uses Carnation milk in her coffee exclusively for 39 years we have been married. Quite frankly I hope the product isnt going the way other products have been, lack of care and no sense of responsibility to the consumer.

Approximately 1. 5 years ago i purchased a pair of glasses / bifocals from sams club. In the 1. 5 years that i have owned the glasses the frames have now (Officially as of today 08 / 10 / 2011) broken 3 times at the hinge. This time i am not covered for the 1 year warrantee on them. Needless to say. . . I feel that this is a defective frame and below the quality that i expect to get from sams club. This is very frustrating. I have prescription bifocals and am required / restricted to wearing them while driving. I need and would appreciate your assistance in replacing them or fixing them again.
Christine wasson
[protected] or email at [protected]@yahoo.com

After being stalked by 3 teenagers who kept lifting their shirts and simulating masturbation at Kaitlyn.. I will NEVER go into the FWB Sam's Club again! My daughter was hysterical that 3 teenage boys kept following us around the store and every time she would look in their direction they'd start hand gestures as if masturbating and lift their shirts... She was no more than 2 ft. from me the whole time and every time I turned, they'd duck behind the endcaps or scurry off... thankfully they didn't realize Her father was with us and when he saw what was happening he went to the CSM and asked her to call the police... she actually REFUSED after demanding to know why and asking how old my daughter was... Needless to say he called 911 on his own and requested a store manager

I had a Plus membership with Sams Club however did not realize any additional savings with this membership. When I renewed I went to the customer service counter and renewed stating that I wanted just the regular membership not the Plus membership. About 4 months after my renewal I went to check out and was told that my membership expired. One month before I had gone to the customer service counter and explained this situation that it was the Plus part that was expiring not my regular membership and was told by the girl that my membership was fine but they would keep asking about the Plus and to just say no I don't want it. Well now they say that cannot purchase anything without renewing. I will never shop at Sams Club again. It is a real rip off. I am reading other complaints on this web site about the Plus membership. I will only be renewing my COSTCO membership

I am getting very sick and tired of sams club treating customers like cattle. A long line and wait for a cooked chicken... 30 minutes. A long wait in the cashiers line, 30 minutes. One hour wasted... Plus the usual crowded aisles and warehouse atmosphere. We really need costco to open up in the fort bend county area. Sams club needs some competition. The new heb opening up near the sams club will help. I'm paying for a 'club membership plus' at sams club but I may as well be at a walmart on check cashing day... It's crowded, service is poor and the attitude towards customers indifferent.

I purchased a 1 slice pizza combo.The pizza that was under the light was old and no sauce on it.I asked if I could wait for a fresh piece.The lady said sure it would be 6 mins. so I waited, she came back to me after waiting about 15mins at this time.She then asked me wat I was waiting again after she cooked two orders of pretzels, one pepperoni pizza.She then put the pizza I waited for in but she assumed I orderd a whole pizza but I told her twice it was one slice.So since she cut the pizza in small pieces she put another one in so now I have waited over 30 mins for one slice of pizza.I dont think that was good customer service.

I purchased an HP computer system with 22' screen from Sam's in March 2008 for $1350. I also bought the one year extended warranty. Just about exactly 1 year after purchase the computer ceased connecting to the internet. I called and was told the service person would make an appointment 48 hours after they faxed the order over to them. The repair person did call and said it would be a week for the part to be ordered. A week later, I was told that the person had gone to a funeral for a week. When he finally came two weeks later, it slipped out that he was actually on vacation. He replaced the motherboard, which didn't fix the problem and he said he thought it was the cable company. The cable people came out, no charge within 2 days, checked everything and set up my husband's laptop for him. My next move was to Microsoft, wherein I developed a 'close, personal relationship' with some guy in India over about 10 hours on the phone. After this, I had my entire computer wiped out and was not even able to reinstall the operating system. I again called the service company and they decided that I should ship the computer to Florida where the people there would either fix it or send me a check. I shipped off the computer and a couple of weeks later it was returned, after they replaced the hard drive and reconfigured the motherboard. At this point, the monitor failed and the tower, after initially connecting to the internet, again stopped this function. When I called AGAIN, I asked to speak with a supervisor. I was put on hold several times for extended periods and was told that someone would call me back. A day later they did, and after I angrily said that I was through fiddling around, and I wanted my money back, I was told to my amazement that it was out of their hands and the company in Florida had the final call and that if they decided to repair it 10 times, they would and would not refund my money. I said that I was going to call the Attorney General and the manager said that he would have a repair person come out to my home and fix both the tower and the monitor. He said that it would take two days for the work order to reach the local company (back to the original company that replaced the motherboard). After 3 days I called back, got the runaround and was finally told that they were ordering parts and would call me to schedule an in- home appointment. I am still waiting for the appointment to be made. During this time--I made the first call 2/28, my husband has been out of work, trying to register weekly for unemployment and I have not had the use of my computer. We are now moving into the 3rd month of this nonsense. I am absolutely at my wits end. This is absolutely unacceptable. Had I known that the so-called 'service agreement' meant that I was going to go through this amount of baloney I would never have bought it. At this point, I will never buy another computer from Sam's club, nor will I ever buy another PC. I am absolutely out of patience and furious!

We wrote a check to Sam's club in memphis, which was returned due to our own miscalculation. TRS sent us a letter requesting payment, which we sent to the amount of $299.66. About the same time, Sam's club ran the check again, this time correctly debiting my account for the original 268.66. In order to get TRS to refund my money, which now has paid Sams's club twice, I have been calling and jumping thru hoops, and have yet to recieve a refund. I won't shop Sam's club again, and leave walmart to the chinese.

I purchased an HP computer system with 22' screen from Sam's in March 2008 for $1350. I also bought the one year extended warranty. Just about exactly 1 year after purchase the computer ceased connecting to the internet. I called and was told the service person would make an appointment 48 hours after they faxed the order over to them. The repair person did call and said it would be a week for the part to be ordered. A week later, I was told that the person had gone to a funeral for a week. When he finally came two weeks later, it slipped out that he was actually on vacation. He replaced the motherboard, which didn't fix the problem and he said he thought it was the cable company. The cable people came out, no charge within 2 days, checked everything and set up my husband's laptop for him. My next move was to Microsoft, wherein I developed a 'close, personal relationship' with some guy in India over about 10 hours on the phone. After this, I had my entire computer wiped out and was not even able to reinstall the operating system. I again called the service company and they decided that I should ship the computer to Florida where the people there would either fix it or send me a check. I shipped off the computer and a couple of weeks later it was returned, after they replaced the hard drive and reconfigured the motherboard. At this point, the monitor failed and the tower, after initially connecting to the internet, again stopped this function. When I called AGAIN, I asked to speak with a supervisor. I was put on hold several times for extended periods and was told that someone would call me back. A day later they did, and after I angrily said that I was through fiddling around, and I wanted my money back, I was told to my amazement that it was out of their hands and the company in Florida had the final call and that if they decided to repair it 10 times, they would and would not refund my money. I said that I was going to call the Attorney General and the manager said that he would have a repair person come out to my home and fix both the tower and the monitor. He said that it would take two days for the work order to reach the local company (back to the original company that replaced the motherboard). After 3 days I called back, got the runaround and was finally told that they were ordering parts and would call me to schedule an in- home appointment. I am still waiting for the appointment to be made. During this time--I made the first call 2/28, my husband has been out of work, trying to register weekly for unemployment and I have not had the use of my computer. We are now moving into the 3rd month of this nonsense. I am absolutely at my wits end. This is absolutely unacceptable. Had I known that the so-called 'service agreement' meant that I was going to go through this amount of baloney I would never have bought it. At this point, I will never buy another computer from Sam's club, nor will I ever buy another PC. I am absolutely out of patience and furious!