Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Retail Stores Sam's Club
Sam's Club

Sam's Club review: My order was cancelled at the last minute

L
Author of the review
1:20 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a fruit and cheese platter along with other items for our family Christmas Eve gathering. As I was ready to leave to pick up I checked the status to see if I already paid for it and I saw my order had been cancelled. I called customer service and was told the manager cancelled all pick up orders because they could not fill them all. I was just getting over the flu and did not feel well enough to shop and make everything myself. Needless to say this left me in a major bind with just 1 day before Christmas Eve party.

Desired outcome: I would like an apology and I will NEVER buy from this Sam’s again. I am very inclined to cancel my membership completely and ask for a refund of my membership fee.

Confidential Information Hidden: This section contains confidential information visible to verified Sam's Club representatives only. If you are affiliated with Sam's Club, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Sam's Club reviews & complaints

Sam's Club - plus card membership 53
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sam's Club - do not purchase jewelry there 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sam's Club - extended warranty &exceptional service& 15
Sam's Club - beware of sam's club computer warranty 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sam's Club - scam artist 30
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sam's Club - Service
Sam's Club - my chips
Sam's Club - Online ordering
Sam's Club - Poor management
Sam's Club - pies in bakery
View all Sam's Club reviews and complaints

  1. Sam's Club Contacts

  2. Sam's Club phone numbers
    +1 (888) 746-7726
    Click up if you have successfully reached Sam's Club by calling +1 (888) 746-7726 phone number 1 1 users reported that they have successfully reached Sam's Club by calling +1 (888) 746-7726 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (888) 746-7726 phone number 1 1 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (888) 746-7726 phone number
    Customer Service
    +1 (479) 273-4000
    Click up if you have successfully reached Sam's Club by calling +1 (479) 273-4000 phone number 0 0 users reported that they have successfully reached Sam's Club by calling +1 (479) 273-4000 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 273-4000 phone number 1 1 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 273-4000 phone number
    +1 (479) 621-5537
    Click up if you have successfully reached Sam's Club by calling +1 (479) 621-5537 phone number 2 2 users reported that they have successfully reached Sam's Club by calling +1 (479) 621-5537 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 621-5537 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 621-5537 phone number
    +1 (479) 277-8657
    Click up if you have successfully reached Sam's Club by calling +1 (479) 277-8657 phone number 0 0 users reported that they have successfully reached Sam's Club by calling +1 (479) 277-8657 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 277-8657 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 277-8657 phone number
    +1 (479) 369-9989
    Click up if you have successfully reached Sam's Club by calling +1 (479) 369-9989 phone number 0 0 users reported that they have successfully reached Sam's Club by calling +1 (479) 369-9989 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 369-9989 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 369-9989 phone number
    Licensed Optician
    More phone numbers
  3. Sam's Club emails
  4. Sam's Club address
    Privacy Office, MS #0160, 702 SW 8th Street, Bentonville, Maryland, 72716-0160, United States
  5. Sam's Club social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 13, 2026
  7. View all Sam's Club contacts
Sam's Club Category
Sam's Club is ranked 3 among 111 companies in the Retail Stores category
#01 Walmart Walmart #02 Best Buy Best Buy #03 Sam's Club Sam's Club #04 Kohl's Kohl's #05 Walgreens Walgreens

Most discussed Sam's Club complaints

rude and a disservice
2
(opinions to this review)
 Scan & Go Offers
1
(opinions to this review)
Sam's Club Alternatives
Family Dollar 2309 reviews Sheetz® 23 reviews Tractor Supply 121 reviews Spirit Halloween 119 reviews Spencer's 40 reviews