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CB Retail Stores Sam's Club 3440 Ross Clark Cir, Dothan, AL, 36303, US
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Sam's Club
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Sam's Club

3440 Ross Clark Cir, Dothan, AL, 36303, US
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Mon
10:00 am - 6:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
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2:29 pm EDT
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Sam's Club - Customer service

Came to my Sam's Club in Dothan, AL & I'm waiting for my tires to be installed. Went to the are where the cars are parked & there were no signs about service. However, one of the workers came up to me & told me I had to go around & come in the front entrance. There was no sign on the area stating that but I did as requested just as another couple did with me. It's been raining all day in Dothan & it is a long walk to the entrance. The workers in the tire department told me they had not been allowed to put up any signs & said they were told that those instructions came from corporate.

If you are an up-to-date companies with cameras everywhere (even in the parking lot), why can't you find a workable way to use the "exit" door which is presently blocked by a sales display. Surely your older customers caught in inclement weather mean something to your corporate kings. I would like to get this complaint to the corporate decision makers, but I'm pretty sure it will die in your inbox. ~ Dr. Kermit P. Soileau

Desired outcome: Entrance into tire department from the exterior with the capability of reading membership cards.

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Update by kpsoileau
May 23, 2023 2:33 pm EDT

P.S. I had an appointment, I was early, but the email setting up my appointment gave me NO instructions about where tire & battery was or that I could not enter it until I had finished the Sam's 2000 (walking from tire dept back around the front entrance).

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