Sam's Club

I placed an order Dec 28, 2020. Order # [protected], Incident report # [protected] on Jan 7, 2021 for overcharge. I was supposed to get my refund 5-7 business day in the amount $41.77. Nothing happened, called several times and it was processed. NOT! Emailed again Jan 14 and it was going to be taken care of NOT! Emailed and called Jan 20, 2021 it was not processed. Going to be taken care of another 5-7 business per Mark. He said he gave me a link to corporate NO ANSWER! Don't think it was too corporate. Why am I having to wait almost 2 months to get my money back and keep getting a run around? Is this how Sams treats their customers? I have been with Sams a long time and spent a lot of money in store / online. You can look at my history. I have never missed a payment and always pay more than the due. Why can't Sams get a refund done in a timely manner? Vicki Bousman