The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Sallie MaeHarassing Phone Calls

My Step son took this loan and I was his co-signer. Apparently he has not paid and I have been paying this loan since 1999.
Doing the course from 1999 to present, I have been working and off and have always made payments on time. As of Aug. 2013
I was no longer employed and my Unemployment Benefits were Exhausted. I am 62 yrs of age and had to file for Soc Security Retirement. I called Sallie Mae and explain to them that I would have no income until Nov. 27, 2013 which is when I would receive
my first Soc. Sec. check..My last payment to them was Sept. 2013; which means I could not make Oct. & Nov. Payment. I explained
that I would pay 1 1/2 mo. on 11/27/13 and 1 1/2 mo. on 12/27/13 till I catch up. They call anywhere from before 9 AM in the
morning till 8:30 PM at night including weekends. They call anywhere from 4 to 5 times a day. I told them you can't get money
from the well if the well is dry then i really got sarcastic and told them I would go in my back yard to my home grown money tree and mail them a payment. Today is 11/27/13 and as promised i made a payment for 1 1/2 months and they are still harassing me and calling me. They donut know when to quit. There is nothing else I can do when you have no income; thats it...and they just keep calling and calling and calling. Today alone 11/27/13 they called me 6x and I told them to check there dang... records..and stop harassing me.

Thank You Diane Hauselt

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