CB Banks Sallie Mae Bank Complaints #2-21

Sallie Mae Bank review: Will not reissue a refund check

Cheryl Wohlers of US

Jan 30, 2026 1:38 pm UTC

Verified customer

Featured review

I have called in 5 times about having my refund check reissued. I get told it will go out in the mail within a week, which is a lie because I never get it and call back in and they say that they need me to give them a check number in order to reissue. HOW CAN I GIVE THEM THE CHECK NUMBER WHEN I DONT HAVE THE CHECK? Duh? They tell me I have to wait for it to go to state unclaimed property. How damn lazy can people be. It would be much simpler to reissue me the check that process the unclaimed property. Yikes.

Claimed loss: 512.97

Desired outcome: I want the refund check reissued!!!!!

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Sallie Mae Bank Contacts

Sallie Mae Bank phone numbers

+1 (844) 827-7478

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School Assist

+1 (855) 756-5626

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New Student Loans

+1 (800) 472-5543

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Existing Student Loans

+1 (877) 346-2756

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Savings Products

+1 (877) 978-1710

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Upromise GoalSaver Accounts

+1 (888) 279-2828

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Upromise by Sallie Mae

+1 (302) 451-4912

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School Assist

+1 (877) 456-6221

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More phone numbers

Sallie Mae Bank emails

sallieanswers@salliemae.com

100%
Confidence score: 100%

Support

ashley.boucher@salliemae.com

94%
Confidence score: 94%

communication

Sallie Mae Bank address

300 Continental Drive, Newark, Delaware, 19713, United States

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