Sallie Mae Bank
United States - 19713
-Complaint#1: Bait and switch with Loan consolidations.
-Complaint#2: Loan payment pipeline inadequacies.
-Complaint#3: Forbearance practices.
-Complaint#4: Customer Service (including Customer Service Supervisors).
I recently graduated college and could not find a job other than part time work. I am not some wet behind the ears teen. I am a 33 year old Army combat veteran. I am a responsible borrower. Never before had I ever felt like I made a wrong decision (like borrowing money to pay for my education) as I do now by “working” with Sallie Mae.
- 1) I had been waiting for SM to restart their loan consolidation program. When my loans were two months from being due, I called the Customer service to inquire about Loan Consolidation. The lady told me to “call in another month, and they should be ready to go”.
I called back, and the operator told me she didn’t have any info regarding Loan Consolidations. “Try back later.”
I spoke to another recently and she said”I had a meeting with some higher ups, and they said we should start loan consolidations again by the end of the year.”
I do not believe a lonely operator has the stature to have a meeting with higher ups. I do believe Sallie Mae has the habit of delaying the borrower long enough that the borrower will go into collection.
- 2) This is not the first time that I found out there was missing steps or information regarding trying to catch up with my loans. It seems the operators are leaving information out, only to leave me standing around thinking I am squared away while my loans are going into collections. SM is inconsistent and misleading. If not misleading, then the correct word is incompetent.
- 3) My grace period for loan repayments came up. I was now a month due and I had to request forbearance for my private loans while I look for an institution that will consolidate my loans. I paid the 150 dollar forbearance fee which isn’t my complaint.
I get an email stating that my loan is two months delinquent now. The customer service collection department contacted me. I find out that one loan was not accepted for forbearance because “I could not apply for it over the phone, since the loan was through Sallie Mae, but the bank was a different bank”. I asked why I wasn’t told that during the forbearance process. I then asked if they could contact the bank, just to tell them that I was going to fill out the paperwork and get it to them as fast as I can. The operator stated he can’t do anything about it; I needed to send the paperwork on time. I informed the operator that did not receive the paperwork. He said it should get to me in a few days. I am already declared delinquent on that loan.
Thanks for the help.
- 4) When I asked to speak to a supervisor, the operator denied my request until I would explain to him why I wanted to speak to supervisor. I requested the operators ID number (ID# 59587. [protected] ext.59587) and had to hang up and call back to speak to a new operator. Same results occurred AGAIN! I finally explained to the lady that I would rather not complain about an employee to another employee, I would rather speak to a supervisor. I spoke with a collections supervisor Mark (ID#732) after a mild waiting period. I could tell he was already aware of what was going on by his tone. After attempting to get his assistance in resolving the delinquent loan, I was again told that I needed to send in the form to the bank. I get that.
All I needed was someone from Sallie Mae, who in my opinion screwed this up in the first place; by not informing me that one loan wasn’t going to be covered unless I sent in some paperwork, to contact the institution on my behalf- as a sign of good faith, that I was doing everything I could to get on good standing with them.
Mark then gets angry at me and said “Look, you are the one that borrowed money from us to pay for your school”!
I am not a child. I do not need a paper pusher to demean me. It is unacceptable to even approach a borrower with that kind of attitude. It is unprofessional.
I did call him a ###. I informed him that I was doing everything to repay my loans.
Mark threatened me by stating that he will deny my forbearance requests for speaking to him that way. Since when does a ### supervisor have the right to screw with someone’s finances over a personal problem? My next question is why it is Sallie Mae policy to allow their employees to determine if forbearance will go through or not, depending on what kind of day they are having?
My conversations with the operators “may be recorded and monitored”…so there should not be any doubt to my complaints.
--------M. From California.------------------
(Here are the higher ups contact info).
Eric D. Reicin
Sallie Mae, Inc. Office of the General Counsel
12061 Bluemont Way Reston, VA 20190
Sallie Mae, Inc. Office of the General Counsel
12061 Bluemont Way Reston, VA 20190
Sallie Mae CEO Albert Lord
I started getting mail to my address from Sallie Mae to an Ursula Dixon for a Deliquent Sallie Mae loan. I just assumed it was a mistake so I sent the letter return to sender. Then all of a sudden it started going to my relatives address where I lived a year ago. I was shocked to say the least. I immediately called them and informed them of these letters going to both of my addresses. Turns out this woman who I have never heard of has used my social security to get over 10k in student loans and the money has already been dispursed and is deliquent. I am in touch with the fraud department, the credit bureau's and the police department. This is a complete nightmare!!! I want to know how a woman opened an account under my social security number and why nothing was checked, no id or patriot act information. I am seriously violated here and do not know if I will be compensated in correctiveness after this disaster stops. Everyone please pray for me and share an experience if you have one as well.
Sallie Mae has the very worst phone customer service that I have ever encountered. Yesterday I was on the phone with the them for 1 hour and 55 minutes, was transferred at least 7 times, NEVER got to speak to a supervisor or anyone else who knew what was going on and still did not get my problem solved. I like to have my bills automatically debited from my account. It is easier for me. I requested the appropriate forms from Sallie. They emailed them to me and I intened to fill them out and fax them in to Sallie. The forms they sent had the wrong fax number on them. I had to call and get the correct #. I faxed them in March 29, 2010. Then, they never told me that it would take a month to process the forms, so I was charged a late fee for April's payment. I called in to see why I was being charged a late fee and was told that I hadn't paid and that it would take a month to process my forms for automatic debit (which they had recieved), but the May payment would surely come out of my account. I also had sent the paperwork in to have my husbands Sallie payment debited from our account. They could not find his form. Finally they noticed that it was filed under my account. The girl I talked to put his paperwork with his account. Now to yesterday. Got another paper in the mail saying I was late on payment and would recieve a late fee charge. Called Sallie. the first 6 people I spoke with said that they could "see" where I had sent in the debit paperwork, but that it had not yet been processed and they did not know why, but it would be at least another month before my account would be debited. I could either pay on the phone and be charged $14.95 for doing so or incur a late fee. It took 3 transfers to get someone competent enough to take my money on the phone. Then I was told that I had to be transferred to the "Orientation" department to reolve the debit form issue. When I was finally transferred to the "right person" (and I use that term very loosely), she told me I had sent in the wrong form, she needed the "blue" form. Now, the form I sent in for my husband that they initially lost had been processed without complication and Sallie was debiting our account for his Sallie payments. The form were exactly the same, yet this girl told me I had sent in the wrong form and needed to resubmit!! I kept trying to tell her that I had sent in the same forms and that it worked for my husband. She kept putting me on hold so that she "sould speak with the superviser" yet I was never allowed to speak with the supervisor. After 1hour and 55 minutes, I was told that she would forward my form to "processing" and that it would take 7-14 days to "process." So, I still do not know if my account will be debited next month or not.
What the heck! I am trying to give these people my money and they make it so complicated! It is more beneficial to them to screw people over and charge ridiculous fees than to simply be competent. What a joke!!
All I wanted to do was change my bank account information with sallie mae for our sons student loan that comes out of our checking account each month. I tried to log in, but I guess I forgot my password or something. No big deal right? That's easily fixed, right? wrong... I was trying to fix this little thing for an hour this morning. I was told I would have a new password and log in, in a few minutes, that was 6 hours ago. I called them several hours ago and a woman who could barely speak english, said she could help me fix the problem . I said I would rather they fax me the form to change our checking account information. They had no way to fax it to me! So I asked them to mail it. By the way, my next payment will be late now. Can't wait to see if they charge me a late fee. After talking to this person for twenty minutes, she says, oh, I help you fix on line! Okay, I said, I'm ready, Oh sorry, you not first person on loan, have to have first person on loan. Ho Hum, I finally just hung up!
This is the worst loan company I have ever had. I enrolled in this stupid automatic debit because they claim they lower your interest rate bla bla bla...and then I come to find oout when going through bills that somehow I paid my account ahead and I didn't owe an April 1st payment...
The website said under my payment schedule that the automatic debit was to start MAY 1ST 2010. BUT on April 1st the auto debit took money from my checking account, putting it in the negatives and it gave my $70 of fees.
So I called Sallie Mae and of course spoke to someone barely able to understand a word of what I was saying and vice versa. All he could do was apologize and then he did something to my account changed my start date to April 1st AND he got rid of my last payment!!! THEY ARE SCAMMERS AND THEIFS!!! So I called again and I got hung up on after talking for 15 minutes to someone probably because they had no idea what to do.
They are crooks and they will make you feel horrible if you try to put your loans into foreberance. I wanted to put the complete $245 in foreberance but for the private loan, I was actually asked why I "couldnt make a payment that is just $75." What jerks!!!
Sallie Mae cashed checks and have not applied them to my account. They are a bunch of thieves! I have called them repeatedly over the past 2 months and they still have not resolved this. One of my last 2 payments was actually added to my account increasing monies owed instead of deducting it as a payment. My bank has record of them cashing both checks. I really need to start a lawsuit filing for fraud. I am at the end of my ropes; meanwhile the interest continues to build. God knows what country we are calling when we contact the idiots at sallie mae. Do you have any suggestions of what I can do? What attorney may be able to assist me?
Sallie Mae is sitting on my tax refund! On Dec. 13th, I have been told by Sallie Mae, a batch of previous borrowers were incorrectly added to the treasury off-set program, resulting in God knows how many peoples' refunds being taken away from them mistakenly. Since the amount is used for security questions and such, I can only say it was well over $2000. I have been calling everyday since January 29th, my expected refund deposit date, and everyday someone tells me another day that the check will be in the mail. They refuse to refund my money and I am losing my car and my transportation to school and to work. I am a landscaper and I depend on my tax refund as income during the slow winter months. When I am called back to work in a couple of weeks, I will have to decline as I will not have transportation. As of 2/18/2010 they are telling me they will mail me MY money next Wednesday. That is too late to receive funds to make my LAST car payment, and I will lose my ca
r as a result. I've had it up to hear with this non-sense and I hope my comment reaches someone, I hope someone has had the same experience, and I hoe to GOD there is some sort fo legal action I can take for their 'computer error'. I suspect the broke Sallie Mae is earning interest and investing our cash in short-selling stocks in order to make a quick buck, but who knows? Who cares? I WANT MY MONEY YESTERDAY!!!
I receive a summon Sallie Mae is suing me. I have been out of work since October of 2007. I made a payment during the time I was working. I was in a bad car accident that has cause my illness to get worse. I'm currently going to physical therapy but I can't walk a simple block without pain. I also have moderate rheumatoid arthritis. I have herniated disk basically I deal with pain on a regular basis. I try to talk to them but I usually just end up getting upset. They even stated that I own a daycare. I have never work or own a daycare.
However there is one in town own by someone with the same name as me. I have other loans but they have been consolidated into one. Im attending school again to see if I can go into a different line of work. I was wondering how do I write a pleading. I can't afford a lawyer. Thank god for my family if I didn't have them it might me make suicidal. I don't know what to do in this situation. Can they send me to jail because I can't pay them. I can't work and the only income I have is my kids disability. I applied for disability. Please help I'm scared and really don't know what to do.
Please Read This Carefully.
It is interesting how the day my boyfriend and I walked through the doors of Devry University in Pomona, CA
when we had our hopes high on affording an education. Well, it turns out he did not qualify for financial aid (even though
he & one parent was unemployed...!?) and so we were told to apply for grants from the state (did not come through) so the SAME
day we meet with the financial aid advisor who pretty much applies for my boyfriend's student loan on sallie mae's website.
We later found out we were approved (yay..) with a "great" loan that you don't have to pay back "6 months til after you GRADUATE******) yeah read that carefully because they pretty much threw that completely out the window and started charging us $150/mo. only 6 months after he was ENROLLED not graduated. When I called to ask what the hell was going on the lady told me that they had sold off our loan to the Department of Education and therefore the terms of the loan were now different. In addition, I felt the strong urge to just try and pay of a large amount of the loan ($1-2k) on the $20k loan and she told me that the payments are interest only and that basically we would be paying it off until 2025 because there is "No Way" to pay of the actual balance, just the interest.
This right here (as my dad told me and several others) is ILLEGAL.
Sallie Mae has scammed on thousands of students nationwide, and receives kick-backs from the schools they get loans from
I will be contacting a lawyer to seek legal advice because at this point owing them $20, 000.00 might not seem like a lot but they actually charge you thousands more in interest and try to lock you in their ### contracts for as long as they can because they know that these students often have no where else to go.
Please DO NOT support Sallie Mae or Devry, I promise you that you will regret it shortly after, and I am only saying this to try and help anyone out that I can. I am only 23 yrs. old and feel hopeless, in debt, and literally signed my life away to this horrible company.
If you need money for school, talk to a financial aid advisor and see what kind of scholarships or grants there are, ask family or friends for small loans that you can pay back every month in a small amount (like $50-$100) instead of taking out loans.
If you have to take out a loan please talk to everyone you can about it first!
Sallie Mae LIES
This is a true story based on my experience, and all statements reflect my direct experience or opinion.
Five years ago, due to an illness, I had trouble with a student loan and it was referred to Sallie Mae. A representative told me that if I was able to make payments on time for a year, they would be able to transfer the loan -- and that if I did this, I would regain the ability to receive student loans in the future and that the negative item on my credit report would be erased.
I busted ### and dug deep, and I was able to financially dig my way out and make the on-time payments, and the loan was transferred and is current. It was very hard, but I did everything they said to do, for them things went perfectly.
When I pulled my credit report recently, the negative entry was still there. I wrote Sallie Mae and they told me to buzz off, in so many words.
Sallie Mae lied. I understand lying to collect a debt, it’s done every hour of every day. But when people find out you’re full of it, don’t be surprised when you’re called out.
If you are a person with a student loan, and you get into financial trouble, be warned by my experience: Sallie Mae will make deals they have no intention of honoring. Pay your student loans (obviously), but if you are in financial trouble make sure you take into account Sallie Mae’s dishonesty when prioritizing how you’re going to get out of debt. In other words, put the money where it will do the most good first, because Sallie Mae won’t do any good for you.
Becareful, I think SallieMae employees are running a SCAM to bar people from filing for a forbearance. You are entitled to a forbearance by LAW. If they don't give it to you file a complaint with the proper agency. In my case, I was going to sue SallieMae Pro Se. Being a law student helps.
SallieMae employees informed me that they could NOT give me a forbearance into the furure only for the past debt to today. And that I would still have to make payment on the loan from today. They wanted to charge me $50 + loan payment.
SallieMae employees informed me that they have (1) government loans and (2) private laons. And a forbearance on a private loan cannot go into the future. Their website doesn't say that. I didn't see any law that defines a forbearance different for a private loan and government loan.
Today, after days of arguing with them, they gave me a forbearance into the future.
DEMAND YOUR RIGHTS!
Sallie Mae loaned my son the first loan at 3.25% interest that lasted for 3 semesters. When we applied for...
I'm soon to be a postgraduate student off to Europe for my studies. I applied for a private loan through Sallie Mae many months before the start of my schooling. You would think that taking care of this ahead of time would have given me some room for "just in case something goes wrong." Unfortunately I had so many problems dealing with this company. First off when you call their customer service they sound satisfying with their innovative call back system so you don't have to wait on the phone, ...(discontent building), their call monitoring, and an option to give the representative a survey at the end of the call. When it comes to simple questions the customer service fulfills it's job. Once I started having real problems was when the unpleasantness began. Now I'm a real nice person. It takes a lot for me to get angry, and possibly if I went of my rocker earlier things would have happened. It's sad that a person has to become agitated to get something done. Basically all I need from Sallie Mae was a letter showing that the loan has been approved and accepted from my school. Sallie Mae told me I needed the school to contact them for this to get done. Okay fine, I did. Ever day after this I kept calling and they kept promising that I would get the letter and everything would be processed within 24- 72 hrs. of my complaint. The problem was every time I called the 24 to 72 hours started all over again. They kept telling me the same problems that I already took care of. Before this, I had applied for another loan to another University I was planning on attending but picked this other University instead. They didn't cancel the loan when I told them I was no longer attending that school. So that was another reason my loan was being delayed. Every time I called the customer service they said that it was being taken care of. They even went so far as to satisfy me by asking for a fax where they could send the loan letter. So I gave them one, and they probably weren't expecting me to have one. Upon giving this fax number they told me again that it would take another 24-72 hours for them to get the letter faxed to me. I don't know if the problem with the customer service is that it's overseas in the Philippines. Now I have nothing against that, in fact my parents are originally from that country, but they have no idea what they're doing and they basically lied to me everyday just to get me off their back. Finally I got through to someone higher up after having it up to here! She told me they needed my school to send some form they didn't recieve. She also gave me the most irritating news that nothing had been processed or done for all those weeks of calling. Not even one apology. I reported it to my school. My school got angry with them and asked why they didn't ask for the document sooner. Seriously! To this day I still do not have that letter in my hand and will now probably be late for my classes. Thank you Sallie Mae.
I co-signed for a student loan in 2002. The borrower never paid the loan so I paid the loan off in 2007 to a collection agency they sent it to by the name of Progressive Financial Services. I would think if Sallie Mae sent the account to them they would be in correspondence with each other. We are in 2009 and Sallie Mae continues to send me bills, I've been on the phone with Progressive and NCO, I've faxed all the information proving that the account was paid in full. I just mailed proof to Sallie Mae that it is paid to the payment department. This whole thing is a hassle for them not to be organized enough to know that I paid it 2 years ago! Not to mention the loan was for $2500 and it went up to almost $7000. I settled for nearly $3900.00. I would appreciate it if they could get there act together. My proof is the check from the title company with the account number on it, the letter from progressive as proof of the settlement amount and the date I had to send it by, tracking receipt and number from the USPS as proof that it was received by the date required and who it was sent to and the person who signed for it. The check has cleared from the Title Company I dealt with. This is just ridiculous. I feel like my whole life I'm going to have to keep on explaining this account. I need help...who else can I complain to?
I recently paid my student loan bill online and Sallie Mae had added a new option of 'immediate payment' which I selected just to get the payment over with. Nowhere on that page was there a mention of a $14.95 charge. Since I had over a week to pay my loans I wouldn't have selected this option if there was a fee associated with it. Of course this fee ended up overdrawing my bank account and assessing me with an overdraft fee. I called sallie mae and talked to someone who promised to refund the $14.95 in 2-3 days (this has yet to happen) but refused to touch the overdraft fee which is also their responsibility.
Now of course their page contains three mentions of the $14.95 fee but these are all new since I made my payment and the payment option has also been changed to 'rush payment'.
Am currently trying to recover my money - phone calls have gotten me nowhere, trying letters now. Anyone else have this problem?
I was thrilled to hear that the government announced a loan forgiveness program for borrowers who work in public service (schools, public hospitals, libraries, etc). If your loan is paid in good standing for ten years and you are working in public service, the balance of your loan after 10 years is forgiven. That would take me into retirement.
Then I called Sallie Mae. They told me that since I consolidated my federal loans with them, I was not eligible for the program. The loans now belong to Sallie Mae which is a private company.
EVERYONE consolidates their loans through Sallie Mae. They present themselves, falsely, as a government agency, but are able to "opt out" of a government loan forgiveness program.
That's bait and switch and that's illegal.
I’ve have several loans through Sallie Mae which helped pay some of my college tuition and fees. When you are in school they grant you deferments on all your loans. Well, I’ve started a new school. When I first enrolled I had two choices in financing. One was Leighman Brothers and the other was Sallie Mae. Beings my mother and I had issues with Sallie Mae in the past I didn't choice them and I used Leighman Brothers. So of course, as usual Sallie Mae started calling my mother and I back in December. I told them that I was still in school but I was now going to a new one. They said fine and emailed me some papers to have filled out by school and returned to them. I did so but the calls just kept coming. They would call me anywhere from 8 to 17 times a day. Every time it was a recording and if you waited you always heard a new person on the other end who would say something entirely different than the one you had spoken to before. I faxed my forbearance forms multiple times over a course of 3 months. Now they were telling me that my school was covered for their forbearance regulations so even though I was in school I would still need to be paying back my loans. I told them this was impossible for me or my mother to do at this time. I had just been evicted from my home, lost everything I had of any value including my car and I had no job and was on disability at the time. They said that wasn't their problem and if I couldn't pay then my cosigner would have to pay. I told them again that my mother has no job either. The lady said well someone has to pay or they were going to take legal action against my mother and I. They said they would put the information on our credit reports, place us in the default on student loans category and come after my mother’s estate and take whatever she had of any value in order to pay the debt. I was a nervous wreck! I said isn't there a hard- ship type of forbearance and they said no. Basically, they told me I either had to pay or they were sending it to their lawyers and they would be filing against my mother and me. I called and talked to several people; which always took 2 or 3 calls because I would be on hold and then I would get hung up on. Then I’d get transferred multiple times and get a different answer. Meanwhile these people are calling my mother and me daily. Everyday of the week! They called and harassed my mother to the point that she was crying on Easter Sunday! Yes, they called Easter Sunday as well. So, I was upset and called back and the young lady I spoke to was very ignorant and arrogant. I told her what had happened and that they were not allowed to be calling us on weekends let alone holidays and her response was, and I quote, " Well we are a third party collection agency and I can call you whenever I want to and as much as I want to!" I was in total shock! I told her, look, my mother is very sick and don't you or anyone else call and harass her the way you just did. Their response was, "that doesn't matter and I can do what I want to do because you are so many days behind on your loans." Now we come to May and my mother and I get a call from someone named Ed Marsilli who said he was handling my case. I spoke with him as well and asked him, ” how is it that Sallie Mae would finance my current school but won't defer my loan?" He said I don't know that answer. I told him I’m confused because when I enrolled at school Sallie Mae was my first option in financing, Salle Mae has my schools code in their list of schools when you apply for loans but you don't defer or give a forbearance while I’m attending this school??? Again he said he didn't know why but he said that I could get forbearance but I just had to pay for it. I said ok, but also said I don't have a lot of money to spend and that I was unemployed and on disability. Ed said that was fine and all I had to do was pay $50 (fifty) and go online and sign up for auto payments and that would bring me current and then $52 (fifty two) would come out of my account every month. I said ok, that was reasonable but I would have to do it tomorrow because I couldn't do it right then. Ed said fine and we agreed to do it the next day. Well next day comes and I’m trying to get in touch with him and I can't. I had missed his call and was calling back the number he left and asking for his extension and no one would put me through to him. I emailed and everything and I couldn't get through to him. Everyone I would talk to would say they couldn't put me through to him but they could help me. Finally I threw in the towel and talked to a woman. I told her what Ed and I had discussed and she said that wasn't true. She said that I would have to pay over a hundred dollars to do forbearance and get my loans current. I told her I couldn't afford that and explained what had been going on. She told me to hold on while she talked to her supervisor because she saw the papers I had sent in and said that they should have gone through. After talking to her supervisor twice she got back on the phone and said, “Ms. Zimmerman you don't have to worry about paying anything because they put my forbearance forms in and I would be current from back in February. She said if anything changed that she would be there the next day, which was Sat., and she would call me. Well, she never called and neither did anyone else. All of the sudden we get letters in the mail from Sallie Mae saying I was delinquent on my loans and that they were sending my accounts to their attorneys! Now the phone calls have started again at the crack of dawn and go on all day. My mother and I are both at our wits ends. I have loans from another company and they offered me hardship forbearance! I didn't have to pay or even ask for it! So why it is Sallie Mae can't offer something like this. Please help me! I am so stressed out from all the calls, the threats and harassment! All my mother and I do is fight constantly over this because my loans have like doubled in price as well! They say we owe way more then we are suppose to or if you go by what are interest rate is the amounts don’t come out even at all! They have everything mixed up and messed up that we don’t know what to do anymore. It's not like I’m not trying to work with them or not talk to them because I have they just won't work with me. Then a couple weeks ago a woman called here and she said over the phone to my mother, “this phone call is being recorded for quality purposes etc." and my mother said well I’m going to record this call as well. The woman said well I’m not giving you permission to do so. My mother asked, "Well what is the difference if its already being recorded?" The woman refused to give her name or any information and just hung up. My mother wouldn't people to be able to hear how they are treating and talking to us and so when she talks to someone else she has evidence of a prior call and what she was told because you never get the same answer from anyone! I don't know how to make this nightmare stop. Please help us! I can't take the threats, the harassing calls and arrogant people, being treated like trash, inconsiderate ignorant reps that are very unprofessional and think they can "do whatever they want." I want this resolved and need this resolved. Plus, I want to know why it is they will finance my school and have it in their list of schools but won't defer payments or give me forbearance?
I borrowed money from Sallie Mae while in college. Now, two years out of school, they have been harassing the...
My brother in law lived with us for 6 weeks last year in February 2008. When he moved out he never changed his address or phone number with Sallie Mae. We have been recieving (sometimes very rude)phone calls for him almost every other day via automated or service representatives. I have asked to speak with the manager atleast three times to complain that our brother in law doesn't live here and we don't know where he is. They promised our number would be off the list...never did. Today almost a year later we are still getting phone calls for him. Even though the last time I provided my brother in laws new phone number and address. We are still being called and promised that our number will been taken off their list.
HORRIBLE CUSTOMER SERVICE! I was hung up on twice for requesting the manager!!
I have a letter in route to BBB about this never-ending situation.!!!
I WAS JUST FIRED FROM SALLIE MAE FOR NOT HITTING MY GOAL FOR 4 MONTHS. SALLIEMAE WAS A GREAT JOB FOR THE...