Sallie Mae Bank
United States - 19713
NEVER EVER get a loan through Sallie Mae, TG, or any other such agency! They will rape you, your credit, and...
I originally had taken out 2 school loans through Sallie Mae. All my other loans were through the government, which somehow Sallie Mae ended up picking up those. I end up graduating and getting my Associates degree and the 6 month period went by and my first payment was due. I paid it online and at this point I didn't have any problems.
A month later I decided I wanted to go back to school to get another degree that went along with my first one, so I went to the same school and got registered and got all my financial aid set up. I was told then, that I didn't have to make any more payments until 6 months after I graduated. So I made the last payment and then started classes again in a couple weeks after registering.
A month later when the semester started, that's when all the calls started. The first time I spoke to a rep who said that I missed my payment and was hit with a $50 late fee and that if I didn't pay they were going to report me to the credit bureaus and that I would never be able to get a home/car. I informed her that I was enrolled in school and that I shouldn't have to be making any payments. She told me she had no records of this and to have my school send the forms over proving I was in school. So I did just that. And the calls kept coming.
I would get 5-10 calls a day from Sallie Mae, and then they sent my information to a debt collector which they would call me 5-10 times a day too. Most of the time (which I found very ironic) they would call me AS I WAS SITTING IN CLASS. Went back down to financial aid who ended up sending the forms over 5 more times.
The calls continued until almost the end of the semester when FINALLY they sent a letter saying that I was granted the 'in school deferment'. Finally thought that this was all taken care of but no.
I have now started my next semester and the calls have started yet again. They claim that I am not in school, that I am delinquent on 3 months of payments and that they've reported it to the credit bureau. My school sent the forms over yet again, and yet again, Sallie Mae keeps claiming I'm not in school even though they just picked up my loan for this semester.
These people are incompetent to the point where they shouldn't even be doing business. Their customer service reps are rude, and threaten you while you're on the phone with them. Because of Sallie Mae, my credit is destroyed, even though I did what I was supposed to.
DO NOT go through Sallie Mae. They are horrible. They suck and they should NOT be doing any type of business.
I recently finished school and was having some issues making the payments. They would not work with me what so ever. Therefore I got behind by one payment. I started receiving 10 to 15 harassing calls a day from them. I tried to get a deferment and/or a forbearance with no luck!!! I post dated a payment which the lady told me would bring every loan current ( I have 2 different private loans with them). Well here it is two days after the payment was due and they applied to payment to one of the two loans and they are calling ten to fifteen times a day. I call, and raised absolute hell with them, actually got hung up on twice...
My advice use someone other that these [censored]es for any private loan needs!!!
Sallie Mae tells you all the right things when you are in need of student loans but after graduation is a...
Sallie Mae is terrible--all of the agents with whom I spoke C40169, C40256, etc. told me that they did not have a designated customer service brach. Well, I checked the BBB wesite, and yes, Sallie Mae does have a Customer Adovcate Unit.
Here is the information:
Ms. Kelly Mahoney
Customer Advocate Unit
P.O. Box 4200
Wilkes Barre, PA 18773
I suggest that you get all of your ducks in a row before you call them: 1. get a sallie mae agent number for everyone with whom you speak, 2. document each converstation and the outcome of the converstation noting the agent # who gave you the information, 3. Send the Customer Adovate Unit a detailed letter outlining this documentation and your concerns, 4. Make sure you send the letter directly to Kelly Mohoney with, and this part is crucial, USPS restricted delivery mail (this ensures Kelly Mahoney receives and signs for your letter--and you receive documentation from the US Postal Service). Also, I think it may be a criminal offence if Sallie Mae declines your letter.
I have been strugging with Sallie Mae for three months and this is the only course of action that works. Yes, it is time consuming, but I am convinced it is one of the only ways to resolve your issues unless you seek help from an outside source.
Ah, college. If I knew you were going to cost me so much in the long run I just would have picked up a book and started self teaching.
I came out of school owing Sallie Mae around $80, 000 and after I got a job I had to live at home since about 90% of my income was going to loans. It didn't take long before Sallie Mae started finding ways to mess with me. The way they got me was that my monthly payment days kept skipping around. Not a regular amount of skipping around but the instance that got me was my loan was due on the 29th one month and then on the 17th the next month. I called them to tell that because of the short time period I would not be able to make another payment so soon. "Well, if you miss the payment your interest rate will go up." At that time I think my payment was $70 dollars a month. Which was $20 more than my promissory $50 a month when I signed up for the loans, but I figured I was paying it off faster.
Well I missed that date and my interest rate went from 2.5% to 17.00%. Well next month rolled around and of course I couldn't pay the now $1, 100 monthly payment they were asking of me. Especially since according to the date I had 3 weeks to pay it. I still had a crap job and there was no way. I tried to consolidate my 11 different loans, but they weren't consolidating. They did let me transfer $40, 000 out to Direct Loans at 4% (awesome). And after about three months of not being able to pay they settled with me and locked my payment dates to the 14th and lowered my interest rate to 7.25%. I'm guessing this was so I did not complain so much. This took about 14hrs of sitting on the phone to accomplish total. And there were several harassing phone calls. One customer service rep even called me an idiot for borrowing so much money when I couldn't pay it back. And yes, once the collection agency calls started I had people calling my house claiming to be old girlfriends or distant relatives, advising me to call and talk to them. I'm sorry if I don't want to talk to you 14 times a day.
I have always found it funny that if Sallie Mae has to call me, I get someone who speaks clear English and has a nasty demeanor, but if I call them I get someone nice and kind but speaks such horrible English I can't get anything accomplished with them. It's the most frustrating experience with customer service that I have ever had.
Today I'm complaining because for the last 4 months Sallie Mae has been overcharging me, on top of the regular nickel and diming me that goes on. I have one loan that is $9016.08 and an interest rate of 7.25%. Let's do the math here. 9016.08*.0725/12 = $54.48 for a month. They are charging me $90.08 this month. Which means another 2 hour phone call is ahead of me. Plus they've charged me two late fees on this because I have 1) missed to pay it, because my bill shot up $30 without warning and my auto withdrawal didn't cover it (which was fixed, not!) 2.) because it was fixed, they told me the amount I had to pay for next month over the phone, and then it was not fixed when I received my next lay bill. In four months Sallie Mae has stolen at least $190 from me. And there has been zero threat of rising my interest rate, which I thought would be their first trick again.
This has caused me take a closer look at my bills. Despite always paying over my interest by $100 a month, sometimes my balance goes up. How? This is day 4 of trying to get this figured out. 8 hours on the phone with them, and I have made zero progress.
I hope Sallie Mae gets no new clients and goes out of business. FAST. They are crooked, and are the seediest of companies that I have ever had to deal with. I have so many more complaints about them, but I think my point is made. It's horrible. It's an absolute atrocity . Stay as far away from them as you can. I would pay 10% interest on my loans if it meant not giving Sallie Mae another cent.
This was the WORST customer service experience I have ever come across. I was looking to apply for a student loan and decided to call to do the application because I had a few questions. The first lady (unfortunately I she never provided her name) was rude and kept cutting me off every time I tried to ask a question. Halfway through the application I was fed up with it so I politely asked her if another representative could finish my application. She got very quiet and asked, "Why?" I simply told her I would just prefer to finish up my application with another representative. She then got very quiet and HUNG UP ON ME!!! I was furious! I then called back to try and put in a complaint and finish my application and got a gentleman on the line. He was nice, however I could clearly tell he kept talking to someone else in his office. He would mute his line for 10 seconds at a time and when he would un-mute it, I could hear them laughing. I cannot be certain of course, but I have a feeling he was laughing about me with the previous representative who hung up on me. He ran me around in circles with the application and kept asking me the same questions over and over and over. I was so fed up with it I told him I would do it later. Based on this experience though, I will never do business with Sallie Mae, EVER.
Sallie Mae is a monopoly and is behaving like the mafia and The Department of Education and the Office of the Ombudsman are absolutely worthless in helping us as students.
Sallie Mae is so corrupt and evil that the federal government should put them out of business and put the entire corporate office in federal jail and make them work everyday to pay on every student's loans that they made and service until they are no longer alive as an ATTEMPT at punishment.
They are the most incompetent evil, lying corrupt company EVER in the United States of America.
Worse yet is they were smacked down from being able to lend and now they SERVICE every loan and YOU AS THE STUDENT HAVE TO DO BUSINESS WITH THEM IN A SOCIETY BASED ON CAPITALISM AND FREE CHOICE.
You used to be able to pick your lender or servicer and now you cannot.
IT IS A SCAM. the department of education does not give a [protected]@# about the students as if they did they would put Sallie Mae in jail for the amount of corruption they have perpetrated on the American student population.
They can CHARGE ANY FEE they want.
you cannot declare bankruptcy on a student loan as of 2005.
Sallie Mae sends me bills all the time with different amounts.
Sallie Mae outsources jobs to India and you cannot understand one thing they are saying so you give up..that is their disgusting tactic.
FACT: The ombudsman's office HAS ZERO AUTHORITY TO SMACK DOWN SALLIE MAE. do not waste your time there as they do not give a rat's ###.
FACT: Not one sitting president will put the students first by allowing us to have consumer protections in place such as capping fees, imposing a statue of limitations on debt collection for student loans, in alowing student's to pay what they can afford as even with IBR the amounts are too high in relationship to the cost of living and low pay in this wretched economy..and bankruptcy is off the table now.
Sallie Mae needs to go down and ANYONE who works for them too. How anyone with even one iota of a conscious can work for that ### company is beyond me and sleep at night. they deserve to go down the toilet with Sallie Mae as if nobody will work for those ### then they would go out of business.
The staff who work for Sallie Mae are the most rude, incompetent, ignorant and totally worthless people I HAVE EVER DEALT WITH IN MY ENTIRE LIFE.
Call the White House and CNN and post on Twitter and ask for an investigation into the corrupt pile of crap that is Sallie Mae and DEMAND consumer protections be put in pace for students for student loans.
NEVER EVER TAKE OUT A PRIVATE STUDENT LOAN ESPECIALLY WITH SALLIE MAE.
My wife and I both have student loans. My original loan was $10, 000 which I paid on for several years only to find out that the interest on these loans is compounded qtrly which increases the loan. I’m now in default because I’m unemployed and we lost our home and Sallie Mae defaulted my loan because I could not come up with $1700 to bring it current and $460 per month for payments. My loan has not been sent to Texas Guaranteed who advised that I just need to pay $200 per month and my balance is now $18, 000, if no payment arrangements are made within 30 days they will add 15% to the balance for collection fees and the interest keeps accumulating. My wife had a loan for $7500 which the same issues are going on and the balance is now $33, 000. As far as I’m concerned student loans are legalized loan sharks because they are backed by the government. We wrote our congressman, John McCain, but that did not do any good. When your broke you are broke. They advised my wife that they will start wage garnishment. Go figure so they can take more of what you don’t have. If they are sued, please count me in
Sallie Mae has put this statement about the customer's telephone number at the update account information page when logged into their website:
"By providing my telephone number, I authorize Sallie Mae, Inc., its affiliates and agents to contact me at such number using any means of communication, including, but not limited to, calls placed to my cellular phone using an automated dialing device, calls using prerecorded messages and/or SMS text messages, regarding any current or future loans owned or serviced by Sallie Mae, Inc. its affiliates and agents, even if I will be charged by my service provider(s) for receiving such communications. By providing my email address, I authorize Sallie Mae and any affiliates to which it shares this email address to send me commercial messages at such email address."
Yet...there is no way to disagree or opt-out. You have to provide a telephone number. Sallie Mae is out of control in my opinion.
Sallie Mae promised in writing, 4% interest, actual interest is 8.5% with no reduction available. No help available from any source with this issue.
Private loans for both students are paying interest with increasing balance for Sallie Mae's interest bearing accounts. The graduates are drowning deeper in debt while Sallie Mae pulls in the money for their employee and manager bonuses each year.
Sallie Mae refused to send the proper deferment form, only good for a total of three years maximum, instead sending me the economic hardship form twice, rejecting the form because I do not have documents required. Hello, I do NOT have two recent pay stubs because I am long-term unemployed.
I finally got the correct form, sent it back, received a payment due for one of the loans, and a letter stating their payment policy.
I have requested a formal congressional inquiry into Sallie Mae's fraudulent use of funds for personal gain. The students and parents who are forced to use Sallie Mae's funding for "higher" education lose in this plan.
I am thoroughly disgusted with the way Sallie Mae has ruined the low interest payment plan especially since all the loans go through them now as Department of Education wants.
I went to make my Sept 2010 payment online, which confirmed and went through. Later they sent me a letter stating I had insufficient funds, which was not true. I sent them bank statments showing I had more than enough in my account. Sallie Mae insists I pay a late fee and a processing fee. I will not pay my account until they drop these extra charges on their error. Now they put it on my credit report. Anyone having the same problems? I am trying to start a class action lawsuit. Contact me at [protected]@yahoo.com. They will not drop the extra charges on their error.
While on the phone with a Sallie Mae Representative about lowering payments on defaulted student loan (which I requested deferment paper on several occasions) he told me that Sallie Mae was the government. That seemed incorrect so I went directly to the Sallie Mae website and found this statement below. They used this tatic to attempt to bully me into paying more than I could afford.
"While Sallie Mae was originally created in 1972 as a government-sponsored entity, the company began privatizing its operations in 1997, a process it completed at the end of 2004 when the company terminated its ties to the federal government. Today, the company is a publicly held, private sector company, governed by a board elected by shareholders. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America."
Actual phone call to make January 2011 student loan payment on 12 January 2011. Ilene rep # C41368 gave me an amount due which included the not yet due February payment. The rep Ilene #C41368 informed me that federal guidelines allowed her to demand payment for not yet due months and collect funds for the February 2011 payment which again is not yet due. When I questioned her further she insisted that federal guidelines allowed her to demand payment. I asked her for a copy of the federal guidelines she was referring to. She said she'd be more than happy to supply me with these guidelines. To date I have not received any copy of these "federal guidelines" which allows Sallie Mae to demand payments for months not yet due. This was not a misunderstanding. This rep knew that she was making a demand (not a request) for a payment of a month that was not yet due and further, this rep was aware that she was lying about this demand being acceptable under "federal guidelines". Now let me be clear so there is no misunderstanding, this rep did not ask if I'd like to pay February's payment while on the phone which would have been an acceptable request. This rep demanded payment for February to be included in my January payment. Sallie Mae this is an completely unacceptable way to do business. Your representatives should not dare to lie then use Federal Guidelines as an excuse to cover her lie with regard to making payments or even hint that Federal Guidelines allow you to demand pre-payment of months not yet due. The unethical practice of this rep is a direct reflection on your business practices.
So I graduated college back in June 29, 2007 and have been looking for a career ever since. I have been paying on my Sallie Mae loan for a little over 2 years now and yet I still owe $79, 000 even though I borrowed $80, 000 I cant believe it has not gone down even though my payments were $800 a month the first year and $550 a month this year. Back on September 14, 2010 I called Sallie Mae to get a co-signer release form application so that way my parents could get their names off my loan. First of all it took Sallie Mae 2 weeks just to send me the application and its only 5 questions. I faxed them the completed application on September 26, 2010. I called them On Oct 4, 2010 to ask them what the status was and the lady told me it would be another 2 weeks to do a background check on me which was a complete lie because it does not take that long to do a background check. So on Oct 27, 2010 I called them again to ask the status and the lady said it would be another 30 days. I asked why and the lady just kept repeating herself of how it will take 30 days. Then on December 6, 2010 my dad called to find out and they said the same crap another 30 days. The next time my dad called he finally got a hold of a supervisor and they said it should have only taken 4 days.
I dont see how Sallie Mae can get away with false promises, missinformation, and their sales people have no clue whats going on. Not to mention if your unemployed like me and have been busting your ### to find a job the loan payments each month are so ridiculously high that there is no way you could ever live on your on and have a normal life. Dont ever get a Sallie Mae loan its just a scam!!!
Back in Febraury of 2005 I went back to school full-tim to re-train at Lake College in Redding, CA. I took out one federal loan and the school said I still needed $4800 more. They recommeded I go through Sallie Mae. I had never applied for school loans before so I trusted what they recommeded to me so that I could start school right away. The loan for Sallie Mae was for $4800. I was told I didn't have to start paying it back until I graduated which was August of 2005. I have been paying on this loan for almost four years and the interest rate is 5.75%. I have now paid over $4000 and they are telling me that I still owe them over $3, 000. I asked them to send me an "Amorization Schedule" and they said they don't do amorization schdules. They refuse to give me anything that shows me how they can justify this balance. HELP. This is highway robbery!
The supervisor in Sallie Mae: Allen employee #C52057, Chris #C36515, Richy #C36013, and others are in FEAR to...
Loan Was Fraudulently Taken Out Using My Social Security Number & When Reported to Sallie Mae After Much Harassment They Simply Stated for Me to Send Them a Police Report & They Would Cease This Harassment.
Police Report & All Necessary Documents Where Sent to Sallie Mae Only to Immediately Receive a Generic Response By Mail Stating
That I Was Still Responsible, Giving Ever Excuse in the Book For Why They Want to Continue to Hold Me Responsible & So On, Just Continually Calling & Harassing Me on This Matter.
Using All Kinds of Collection Agencies That Well Let's Just Say Where Less Than Kind & Professional in This Matter, Calling Several Times a Day Back to Back, Threatening Me ...
Waking My Children & Just Ruining Our Whole Quality of Life, What to Speak of Using Obscenities & Just Unheard of Collection Methods Even After I Made Them Aware of My Case & the Fraud Complaint, Police Report & So On.
Now, I Did However Take Out a Sallie Mae Student Loan in 1993 That Was Paid Off in Full Ages Ago, and This is Also Reflected in My Credit Report, and There is No Other Bad Mark What So Ever On My Credit Report Except for That of This Fraudulent Claim Made By Sallie Mae.
Now I Told Them That I Am On Social Security Disability and Have 2 Children to Feed, and That They Must Cease This Constant Harassment Over This Loan That I Never Signed For.
But Yet They Continually Harass Me ...
And Have No Valid Reason for This, and I Have Provided Them With All the Necessary Proof, as Well as the Fact That I Never Ever Physically Signed for Anything, and That They Do Not Have My Signature.
Now They Claim That They Do & Wanna Argue This with Me and So I Told Them Then, Take Me to Court & Prove It Then, But Stop Harassing Me & My Kids Over It, as They Don't Have My Signature & Whatever They Do Have is a Fake & I Can Prove It.
But They Can Not Be Bothered with That & Just Continue to Harass Us Over & Over.
I Even Changed My Phone Number & Got an Unlisted Number, And Yet They Somehow Have Obtained My New Number as Well and Continue Now to Not Only Harass Me Over This But Are Now Calling My Parents as Well, So They Must Have Just Got Access to Everyones Phone Number with the Same Last Name & Just Started Calling & Harassing Them All Looking for Me.
This is Just Insane & I Can Only But Suggest That Nobody Do Business with Sallie Mae, as I Know I Never Ever Will.
Bottom Line is Somehow These People ...
And This Harassment Must Be Stopped !!!
Thank You !!!
On August 27, 2010 I received an email saying that Sallie Mae would be consolidating their user IDs to make it "easier" for people to login. However, since that change, I have yet to gain access to their website. I have called Sallie Mae for the past two days asking when the problem would be resolved but every time I get an incompetent customer service rep who has no idea how to help me. They give me generic answers like "Let's reset your user ID or "Change your password" but to no avail, I still receive the same message stating "Error - We are unable to process your request at this time. Sorry for the inconvenience."
I mean for goodness sakes, I just want to login. Is anyone else having the same login issue? If so, have you contacted Sallie Mae about the problem? They just keep telling me to try back again later in the night. It is ridiculous! Feel free to comment back if anyone else has the same login problem...Thanks!
I have student loans with Sallie Mae and recently began the Income-Based Repayment Option in June 2010. I made my first payment early and every payment since. However, they added a $115 late fee to my account the first month. I called customer service, and the representative says I do not owe a late fee. However, it's still on my account and every month when I receive my on-line bill, lo and behold there it is. I e-mailed them and they replied that it was added before the IBR, but this is not so. I have e-mailed them again and told them to remove this immediately under threat of legal action. How can I deal with them?