Sallie Mae Bank
United States - 19713
Right now I'm unemployed, looking for a new job, which is not the easiest thing right now.
Companies are letting people go these days, not hiring new people.
I admit, I've been very irresponsible for a while. My loan payment was 200 days late. But at the end of January, I made a payment (part of my past due amount) to make things right again. When I was making that payment, the rep told me,
"as long as you keep up with the monthly payment from now on, everything will be fine. Your loan will not default. Just keep making payments on time."
I believed that.
The VERY next day, I received another call from SallieMae.
The person was NOT AT ALL professional to begin with, very rude, and he told me that unless I make another payment right at that moment my loan will default. I told him the exact thing the other rep told me the day before, but that didn't matter.
Then I talked to his supervisor, and that supervisor woman threatened me that if I don't make another payment (2 payments in 2 days!!) she'll report me as "UNWILLING TO PAY BACK THE LOAN".
Hello... I just made payment YESTERDAY!!! How does that translate to "unwilling" to make payment???
And then she told me that they are collectors, they don't know when my loan will default. The other rep gave me false information. And according to their GUIDELINE, either I make payment or she reports me and my loan will default.
(Hey, didn't you just say that you are just collectors and you don't know when a loan would default???)
I wanted to argue, but everytime I said something she didn't want to listen and kep saying that she will report me and my loan will default over and over.
So I had to make another payment.
Oh, and one more thing...
She said there's going to be a processing fee for making the payment. I asked if I can pay online right now. She says,
"oh, the processing fee for online is higher. I'll lower the fee to $7 for you now. Or if you hang up I'm going to report you unwilling to pay."
I argued that I remember online payment being free, but she gave me some ### story about the collection works differently and I can't make online payment because my account is delinquent, and yes, she will report me. (She mentioned reporting me at least 15 times throughout the conversation.)
So even though I know for SURE that online payment is free, I was forced to pay the processing fee as well.
I can't express how much I hate dealing with SallieMae reps. They lie to you, they give you false information, they harass you, call you 15 times a day with different area code and ### phone numbers, and they threaten you.
I know it's solely my fault that I didn't make payments for 6 months. I should've taken care of it before things became ugly.
But even then I don't believe I deserve that kind of treatment from the representatives.
I don't expect respect, but I definitely never expected to be threatened and lied to by these people.
I have to say I am right there with all of you guys as well as far as sallie mae (the wicked) goes. I have...
I have been receiving harassing phone calls for over 2 years looking for a "Robert Garcia" who is apparently...
I want sallie mae to quit calling me. I do not have anything nor know anyone that has used them but still they insist to keep calling.
Last month, I requested a forbearance for my 3 private loans through Sallie Mae, in addition to my Stafford loan forbearance. I was told the $150 ($50 per loan) fee would be bucketed to my account and that my payments would resume in January 2009. It was a 3 month forbearance. The only reason I was requesting this was because my job downsized to part-time, and I am not making enough money to afford my daily medication or gas for my vehicle (i walk to work to save gas). I have been seeking another part-time job, in addition to looking for a full-time job.
Anyways, I was told this would be no problem, that the fee would be bucketed and that my payments would resume in January. Fine. I'll take what I can get. However, today, I received a call stating that I did not make a "good faith" payment, thus my forbearance has been canceled. But they are still going to tack on the $150. The good faith payment was to be equal to my monthly payment, as it was explained today. If I am paying a monthly payment, why would I need the $150 forbearance fee?
In addition, if you are NOT giving me a forbearance, you CANNOT charge me the fee. I argued that point with them, only to be hung up on by the female representative named Mia. I called back, and the male representative I talked to stated that I only owed $50, that only one loan forbearance was removed. How can that be, I asked, but he couldn't answer me. I asked to speak to a supervisor, but was told the problem would be forwarded, but he couldn't tell me when that supervisor would call me back. I told him that wasn't good enough and that I would keep calling until I spoke with a supervisor. After sitting on hold for over 5 minutes, a supervisor answers, and instead of listening to me, he kept interrupting and would even talk over me. I doubt he heard a word I said. I was so frustrated at him for talking over me, then talking down to me about how I am irresponsible in not paying the good faith payment (remember, the one that I just found out about today), that I eventually hung up.
I am wondering if there isn't another (good and honest) company out there that would consolidate my loans for me, just so I could get away from Sallie Mae. I am considering speaking with a lawyer about this because I don't believe they can charge me for a service that they failed to provide. Maybe a class action lawsuit will set them straight.
SallieMae has received an completed unemployment deferrment form attached with all income documents addresse by myself (Arleta D. Richardaosn) and my attorney Mattleman, Weinroth & Miller on October 2, 2008 for a student loan of 10, 000.00. However Salliemae refused my September 1, 2008 online payment which I included in my unemployment deferrment file as well as has added 6, 000.00 to this loan.
However Salliemae has received my completed unemployment documents which was mailed by my attorney, yet continue to email me in regards of being 60 days in default as well as contacted the credit report bureau and report improper results. I have filed a complaint wtih all 3 credit reporting agencies who has removed Salliemae comments, SallieMae then reported an inquiry stated collection, again all 3 credit reports will be removed. This my compliant with US department of Education to resolve Salliemae misconduct of this student loan and place this account into unemployment deferment as they should have already did so.
In addition, I have a Salliemae mastercard which I also placed on accountsecure plus. However Salliemae moved the interest rate to %29 and refuse my last payment and report negitive again to credit report.
I am expecting the US department Education to resolve both matter for I am concerning ligitation against Sallimae.
I can be reached at email [protected]@yahoo.com or [protected]
Arleta D. Richardson
When I was in College I survived with loans and a meager job. At my school the loan would be disbursed to the school and refunded to me. If the loan was registered you did not have to pay tuition as the school would wait for the loan. However, at my school 75% of the students live off campus and have rent.
Sallie Mae would not disburse the loan until months later...leaving you to pay the rent on your own. However they had no problem charging you interest for money that never left their hands during that time. I was one of the lucky ones, after weeks of the run around, I called up and pretended to be my cousin who is an attorney, I gave them the legal lecture of a lifetime. Nestrumental in helping me as someone "slipped" and informed me of the scam as they didn't agree withedless to say my school received the money the next day and I got the refund check for the rent on the next disbursement date (three days later). My school staff was very helpful, the filled me in on the scam because they didn't agree with it and felt I had the will power to fight and win. My friends weren't so lucky, some didn't see the money till finals week...but they paid 4 months of interest.
This was almost 5 years ago. I've heard rumors they are still up to this practice again. How can you charge interest on money that was never loaned...only promised. I believe the federal courts even interjected punishing numerous schools and Sallie Mae. This was all made possible when they got their dirty hands on the government subsidized loan program.
Shame on you people preying on student.
SallieMae placed my loans into forbearance without my knowledge or consent, even though I've made my...
I have had a student loan with these people for years and every time I call for something, I always get a rep that doesn't speak good english at all. That they have to repeat everything they say because you can't understand them.I have never had so much trouble getting through to someone, let alone someone who actually speaks english to the point that they only have to say the things once.
I think if you are going to have a really productive student loan company, you need to get people in there working that actually knows how to speak a little more than a slurpy amount of english.
I have also called a few months ago to have a coupon book sent to me to make my payments and I have never received one. I had to call several times since then and request the same thing. I don't know why these people can't get their stuff together so that when someone calls with a concern/question, they can talk to an American the speaks English...
My daughter's school loan suddenly had unsubsidized interest added on to a subsidized loan. She wrote letters, including a certified letter with proof o delivery, asking for an explanation and that the charge be removed. Sallie Mae never answered one letter, which is illegal. The interest kept going up and because I'd had the same thing happen to me with ACS that cost me $500 I never actually owed, and I was too busy to keep after her to keep after them, I paid off the $200.00 with a letter from her disputing the actual debt. At least it couldn't keep going up until we had time to devote to hassling with them.
To my surprise, last year unsubsidized interest was added to her bill, AGAIN. She is in school with an in-school deferment, which shows up on her account, and it is a subsidized loan. There is absolutely no reason for that charge to be on her account!
Again, she contacted them to straighten it out and they have entirely ignored her. It is now up to $200.00 again. Unless I pay it, which will total $400.00 literally stolen from us (in addition to the $500.000 ACS stole from me for my school loan), it will climb higher!
I see that Sallie Mae was completely privatized in 2004, with no more relationship with federal government. That is when these problems started.
Sallie Mae must believe they will never be held accountable because they follow no laws regarding contacting students before adding fees or interest for forbearances and defaults (which they are supposed to do a specific number of times if three payments are missed, and if they did students would know when the company is making a mistake on their account instead of discovering it down the line), and they do not bother to respond to disputes at all, let alone within the timeframe the law requires!
Sallie Mae is a horrible comapany all together. Customer service is probably the worst and no one knows anything. I wanted to pay off a loan which was over $20, 000 and they had the nerve to ask me why I wanted to pay it off and I should split the money up to pay other loans. Just today I called to speak to someone about a forbearance due to our economy and my recent lay-off. The lady informed me that they no longer did 6 months they decide how long you should have maybe 3 months manybe even two she told me. Who are these people? Do they have souls? She was the rudest person yet. They want you to pay a $150 fee to put your account into a forbearance...where does that money go? not my loan accounts! and now every 2-3 months!! HORRIBLE COMPANY!
I co-signed a student loan for my son. Sallie Mae kept calling me at home and the callers were not very nice...
I graduated from a Tech school in December 2005. I have three private loans from Sallie Mae. Ive had several;...
Sallie Mae's customer service is a joke. Forget trying to talk to someone that even speaks english.
I was recently charged twice on my bank account. So I call them to try and get my bank account straight..hah. They pretty much tell me too bad, you may get a refund, you may not. Fax us a letter and a bank statement we'll get back to you in 7 days when they clearly said " I do see where we charged you twice." Then refund me! It's really not the difficult. Thank you Sallie Mae.
It’s hard to think about what is the right thing and what is the wrong thing to do. I feel like I’ve always tried to do the right thing for myself and those around me. Why, then, does it feel like everything I’ve accomplished in recent years is a mistake? In 2002, I did what most high-school graduates do: I applied for college. I was accepted into the State University of New York at Plattsburgh, which meant relocating from Tampa, Florida to Plattsburgh, New York. I suppose this was my first error in judgment.
Going to college is great, no doubt about it. I chose to go to a school out of state (way out of state), though, which meant a greater cost of tuition. Not only that, but my financially not well-off parents apparently made too much of a combined income for me to be offered any sort of support to help pay for college.
Immediately, I was thrust into the world of student loans. My parents and my brother did their best to help me out when I first started my college career, but soon enough I had built my own positive credit and was able to acquire loans in my own name.
That sure felt nice. I was financially independent from my parents. I was learning and growing on my own. I was becoming, or was preparing to become, a functioning, important part of society.
And then I graduated.
That’s supposed to be a time for great joy, right? Celebrations and parties. Pats on the back and hand shakes from those who have taught you for the past four years. A first step into the “real world” where you could find a good job. A job that would put everything you’ve studied for the previous four years to work. A job that would help you sustain an adult life.
Now, I realize that you’re not guaranteed a firm landing feet-first as soon as you receive a diploma. I didn’t expect, though, that it would take two years for me to find a job that applied even a hint of what I had studied each day.
So, there I was. Finally. A job that I enjoyed in a field that was related to my degree. Things were looking up, right?
Because I still didn’t make enough money to cover the costs of my growing student loans. The main problem? Loans through Sallie Mae. A company, who I’ve found, through research online and from word-of-mouth, is one of the most customer unfriendly loan-servicing companies around. A quick Google search of “Sallie Mae Complaint” will bestow upon you a bevy of sites chock full of people voicing their displeasure with this company.
I could be one of them. I should be one of them. Each month, Sallie Mae expects me to pay them in excess of $400. That comes out to be a third of my paycheck each week. That doesn’t sound so bad, until you factor in some other things. Things like rent, groceries, bills... oh, and let’s not forget – my other student loans.
I spoke with Sallie Mae. I tried to tell them that there was no possible way that I could afford that payment each month. I tried to tell them that I just didn’t make enough money to make ends meet. I tried to work with them to lower my payments. I tried. They didn’t. Every response was a canned response. Every solution came from a playbook intended to drive my debt up even further while I flounder.
I’ve met with a student loan advisor whose advice to me was: “You need to have more money. Or marry someone who does.”
I sought out additional employment, and I’ve finally come across it. Now I work two jobs – one full-time, one part-time. From 9 to 5, I have a day job where my degree is put to use. From 5 to 9, 10, or 11 PM, I wash dishes. Is this it now? Are fourteen hour work days the American Dream?
It might be, but I wasn’t done there. I’ve now got a third job! A design job on a project-by-project basis. 24 years-old with three jobs, and I’m still not sure if I’ll be able to fully support myself. Maybe that’s it? The unending stress and helplessness that comes with being a college graduate? Is that the American Dream?
I know that I’m not alone. I know that I’m not the only person who is affected by a loan company keeping them from experience a life that is free of doubt and sadness. I know that I’m not the only person trying to work with a company to set some sort of realistic payment plan to work on paying off a debt.
I know that I’m not alone. But maybe nobody else knows that. Maybe other people in my shoes don’t know that there are others just like them. Maybe the people who would fight for us don’t know that there are enough of us out there who are struggling. Maybe the people who are holding us down need to know that there is a better way. Maybe the people who outrank them need to see that there is something happening that just isn’t right.
I’m not looking for an easy out. I’m not looking for a way to get out of paying my loans back. I’m just looking for a way to pay my loans back. On time. At a rate that I can afford without having to decide if I’d rather not buy groceries this week or not pay a bill.
I thought I had it all figured out. High-school. College. Graduation. Job. I took all of the right steps. I did all of the right things. Still, I win and lose. I succeed and fail. I take one step forward and one step back. All at once. Every day. I am going nowhere with these problems looming over my head.
If this is how it is supposed to be – if this is the American Dream, then I hope that I wake up to a better reality.
Plattsburgh, New York
Well, actually I think that all entire loan sharking/leg breaking business in the entire world is managed and maintained by the Sallie Mae educational money lending system.
Even when a student pays their loan off, Sallie Mae retains that student for further use... they ruin your credit ratings, hold on to your name and address...just in case you might be dense enough to use Sallie Mae for another loan and then they really have you, for years to come.
My experience with the Sallie Mae educational loan system was like walking the plank and while the Sallie Mae sharks swim furiously underneath!
Sallie Mae, has a kept a student loan on my 3 credit reports for the past 22 years!! I defaulted on the loan in 1985, because Sallie Mae refused to acknowledge the original payments, so I stopped paying them until they recognized the 1985 payments. I have since paid the loan and SM will NOT REMOVE the loan from my credit report!! This is after I have a telephone conversation stating they would. Now, Transunion has changed the date of the default from 1985 to 2006 and states that Sallie Mae is telling to keep the loan on my credit reports for another 7 years.. THATS!!! 29 years of this loan with a $2, 000.00 balance (now paid 100%) on a student loan. SALLIE MAE, is no better than a LOAN SHARK SERVICE and the 3 credit bureaus are their LEG BREAKERS...
I wish I had another SALLIE MAE loan, so I could NOT PAY IT ALL!!! I think that everyone should stop paying back SALLIE MAE, because they lie, cheat and deceive students, take their money and then destroy their credit anyway. SALLIE MAE IS SUBSIDIZED LOAN SHARKING!!!
I defaulted on a Sallie mae loan yes things happen so I made arrangements to be on a payment plan 460 for 3 months then 250 for 4 months then 2 payments of 1600.00 bucks to settle the loan I worked over time on my new job to get the money and it hurt... I was told I would get a letter saying the loan was settled called after the funds cleared they said it would take a few weeks will I checked my account I still owe 3200 bucks and I am getting the run around.. they are saying that Sallie mae does not do settlements and I need to keep making payments mind you my next payment is not due until 2010 but I can still make payments to Sallie may on a loan that is suppose to be defaulted how is that when I try to talk to them about it they keep hanging up the phone on me or giving me other numbers to call...when I call there collection side I was told that the money I paid was not a settlement but a good faith payment WTF??
so after paying 6300.00 on a 5000.00 loan I still owe 3200.00...also they are saying my next payment is do 2010 ($115) but I also owe collection fees of ($213) also due in 2010 when I asked how is this I got another number to call.
I contaced Sallie Mae May 1, 2007 after the sudden death of my 23 year old son, whom had a student loan with...
Worst call center reps EVER, ANYWHERE. They must not take notes when they talk to you, because the next time you call, they have no idea what you're talking about. They will not acknowledge the fax you send them, and if they do, the next time you call they'll insist they didn't get it. They'll tell you you owe them money, you pay it, and they still bombard you with phone calls. You pay them, they insist you didn't pay them what you were supposed to. You speak with a supervisor, they tell you one thing, in a week, month... it's as though the conversation never took place. You cannot contact supervisors directly. You'll almost never be able to understand the reps due to their heavy accents and fast talk. They'll steer you wrong everytime, and give you inaccurate information and empty assurances.
Make Sallie Mae your last LAST last resort for loans. i recently consolidated some other student loans with American Education Services, and WOW, it's like night and day: the people at AES are great! And no late payment fees (for at least a month i think). they make paying back your loans easy as pie. with sallie mae it's like pulling teeth from the ### of the the incredible hulk - on steroids. And i'm pretty sure these people are totally scamming people out of money left and right. I can't believe they're not being prosecuted for something.