On the day of May 19th, my husband and I went to buy his yearly Summer clothes. It's one of the only times when, he shops for clothes before his birthday. We have been eyeing several outfits at Saks previously, and since we moved into the area, we decided to wait until we had the time to make one big purchase. It was also the pre-sale thus, things were looking good for us to enjoy a great day of shopping. We started helping ourselves then, a nice salesperson named Omar started helping us. He seemed new, unknowledgeable of the merchandise but, friendly. My husband purchased several outfits (over $1500 worth of Saks casual wear and a hat). He also had two pairs of pants altered. Everything was folded into a paper bag. We were told we could pick the items up on Tuesday (5/22), when the pre-sale was over. Well...we arrived on Saturday (5/26) and was told our items were shipped to our home. The issue was... we never gave them our address and paid New York tax! This is what Omar, our salesperson said. We asked for a manager and told the manager that shipping was impossible. He looked into this and they kept us waiting for over an hour... they did not offer any updates, no water...nothing. Omar kept helping other people. By this time, we let them know about our alterations, which we were told would be ready by Tuesday (5/22) now...they said that the pants would not be ready until the 5/29! We were hungry, angry (because they could not find our clothes for an hour) and lied to. Finally after 90 minutes they found our clothes in the ladies department! They handed us the paper bag of clothes (the same bag they held them in) ...with no tissue and his hat was on top getting smashed! The department manager did not even come by to apologize (she saw us and walked away). We were told that they are going to call us and apologize which they never did which is why I am writing this letter. It was pathetic. The only bright spot for the day was the alterations department rushed his pants so, we did not have to go back to that terrible store. I really want to believe in going to stores for service but, online shopping is the way to go...and Saks has truly lost our business.