Saks Fifth Avenue – Saks refused to accept the return of a gown, saying that the security tape had been removed.

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On May 4, 2024, I ordered a gown from Saks. After briefly trying it on, I began the return process. I received the return label, sent the dress back, and three weeks later, the dress was returned with a short note saying that I had removed the security tape, and therefore they wouldn't accept it. I was not notified of their decision through email. I was extrememly cautious with the tape and did not remove it.

Despite multiple calls and emails to their customer service reps - who really are unable to make any decisions, nor willing to let me speak to a supervisor, I was told that the decision had been made and the the case was closed. I tried again last week...and was told the case had been closed.

I mailed copies of the correspondance between Saks and myself, pictures of the dress with the tape on the dress, and I sent back the security tape - which was returned as well. The tape would not remained fastened. The 2 pictures of the tag below is from when they returned it to me. One side shows just a hole.

It is my word against theirs. It is too bad that there aren't cameras at the return facility. I successfully returned other dresses to Saks recently, but this time has been a nightmare.

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