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Saks Fifth Avenue Customer Service Phone, Email, Contacts

Saks Fifth Avenue
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www.saksfifthavenue.com
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Saks Fifth Avenue complaints 174

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9:08 pm EST

Saks Fifth Avenue terrible online customer service

I purchased an item Nov. 30th 2015 (order no. [protected]) that was to be delivered December 2, 2015. On December 1st I reviewed the order online and saw that it showed as processed, but no delivery time was given and called customer support. I was informed that the purchase was going through security review, "verification", and that I would be contacted within 24-48 hrs . On December 2nd, after no contact, I again called customer service. I was told that I should have been contacted and that they would email the verification department and additionally upgrade the shipping to next business day. At noon on December 1st, I received an email confirming the purchase. As I had not received any contact regarding "verification", I again called customer service. This time I was told that I would only be contacted if they had an issue, but were unable to give any more information about a ship time because the item was still being processed and I would receive the shipping information once the item shipped. I was additionally told to call back in approximately 5-6 hrs if no status change occurred. Approximately 5 hrs later, I again called customer service to inquire about the status. This time I was told the item was being shipped from a store, they needed time to locate the item and they couldn't give an estimate until the item was located. When asked for further clarification, I was told that if after 4 days from processing the item was not found, the transaction would be canceled. Additional I was informed that even though I made the purchase two days prior, it was treated as though it had just been purchased on December 2nd. Since the item is completely sold out, the chances of any store locating the item at this point is very slim. Why the item wasn't put on hold while "verification" took place is unfathomable. Furthermore, why did a customer have to call numerous times for status updates? As my inbox is littered with a virtual litany of sales and specials from Saks daily, I find it hard to believe that they lack the ability to give their customers simple updates or even properly set forth how their purchase is being handled. Not once did I receive any contact about my order being placed on hold and requiring further "verification". Additionally, neither my online account nor emails indicate that the order needed to be store located and may require more time. Only two days after purchase and numerous calls later did I receive a complete understanding of what was going on. This is the second time miscommunication and lack of proper notification caused a purchase to be mishandled (e.g., see order number [protected] that resulted in cancellation of item and again required numerous calls to gain complete understanding prior to cancellation). Seeing this has occurred in the past, I can only assume a cancellation awaits after the four days have elapsed. I purchased an additional item and it appears to require "verification" additionally, as it has not been processed in over 24 hrs on a rush shipment. Again I called the customer service to let them know I am going out of town tomorrow and might not receive any "verification" call. When asked to speak to someone higher up in an attempt to get resolution, their response was to argue and hang up, yes, hang up. This is a new low for a week that I thought couldn't get lower. At this point all I want is my item in the time it is supposed to arrive (December 7th) and I will never return. (order no. [protected])

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10:07 am EDT

Saks Fifth Avenue manolo blahnik pumps - worst online shopping experience ever

I wished I had read all these bad reviews about Saks Fifth Avenue's customer service before I placed my order.I owned few pairs of Manolo Blahnik shoes which were bought from Neiman Marcus and Nordstrom, I had no trouble returning unsatisfactory items and exchanging suitable sizes - the whole return/exchange and full refund process usually took 10-14 days.

As a frequent online shopper I happily placed my first order at Saks Fifth Avenue and spent almost $1800 on two pairs of Manolo Blahnik without any hesitation. Turned out both sizes were off so I sent an email to request for a return instruction as usual. Guess what -- none reply was given so far! Actually no surprise at all after reading all these bad reviews and I have no wish to return the items now.

I have heard enough of their stories. I don't want to return the brand new condition goods for their "inspection process", and end up mailing the "defect/unsalable goods" back to me plus zero refund. I hope people stop buying from this shop, and designers as well please stop supplying goods to this shop. People do not mind splurging on designer clothing but unfit items will end up at the back of the wardrobe without wearing once. This is a total waste of money and effort (of the designer and the craftsman).There are too many better shops out there. We don't need this kind of outrageous service.

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6:03 pm EDT

Saks Fifth Avenue veterans service animal

May 30, 2015
At Saks Fifth Avenue, Biltmore Fashion Park
Phoenix, Arizona

At Saks Fifth Avenue, Biltmore Fashion Park in Phoenix, Arizona: I witnessed a very humiliating and sad event concerning highly trained working service dogs and their volunteer owner handlers. As a small group of seven dogs and handlers made their way past counters and without any problems or incidents from the service animals, an employee for no reason at all asked the handler group to leave the store.

Now, these are not ordinary working dogs. They are trained to protect and perform duties for those handicapped wounded warriors, (Veterans), who can have a more useful and productive life because of them. The handlers were showing a shopping experience to the animals again without incident so they would do the same in any duty to help those handicapped warriors.
It is against the law of this great country to hinder service animals and their owners.

Federal Law: C.F.R. § 36.202 – NONDISCRIMINATION ON THE BASIS OF DISABILITY BY PUBLIC ACCOMMODATIONS AND IN COMMERCIAL FACILITIES
Definitions for C.F.R. § 36.202 are provided by the ADA.
“Accessible” Refers to a site, facility, work environment, service, or program that is easy to approach, enter, operate, participate in, and/or use safely and with dignity by a person with a disability.
“Major Life Activity” Refers to activities that an average person can perform with little or no difficulty.
“Person/Individuals with disability” (1) has a physical or mental impairment that substantially limits one or more major life activities; OR (2) has a record of such as an impairment; OR (3) is regarded as having such an impairment.
“Physical Impairment” Any physiological disorder or condition, cosmetic disfigurement, or anatomical loss affecting one or more of the following body systems: neurological, musculoskeletal, special sense organs, respiratory (including speech organs), cardiovascular, reproductive, digestive, genitourinary, hemic and lymphatic, skin, and endocrine.
“Public Accommodation” Facilities whose operations affect commerce and fall within at least one of the following 12 categories: places of lodging (e.g., inns, hotels, motels) (except for owner-occupied establishments renting fewer than six rooms); establishments serving food or drink (e.g., restaurants and bars); places of exhibition or entertainment (e.g., motion picture houses, theaters, concert halls, stadiums); places of public gathering (e.g., auditoriums, convention centers, lecture halls); sales or rental establishments (e.g., bakeries, grocery stores, hardware stores, shopping centers); service establishments (e.g., laundromats, dry-cleaners, banks, barber shops, beauty shops, travel services, shoe repair services, funeral parlors, gas stations, offices of accountants or lawyers, pharmacies, insurance offices, professional offices of health care providers, hospitals); public transportation terminals, depots, or stations (not including facilities relating to air transportation); places of public display or collection (e.g., museums, libraries, galleries); places of recreation (e.g., parks, zoos, amusement parks); places of education (e.g., nursery schools, elementary, secondary, undergraduate, or postgraduate private schools); social service center establishments (e.g., day care centers, senior citizen centers, homeless shelters, food banks, adoption agencies); and places of exercise or recreation (e.g., gymnasiums, health spas, bowling alleys, golf courses).
“Service animal” Any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.

I believe those others that witnessed this action are questioning shopping at your stores in the future. These beautiful and intelligent animals are extensions of the owner’s life for any needs to make it better. As the niece of a disabled veteran myself I felt very embarrassed and upset for the good people who have volunteered their time and money to prepare these animals for the job ahead.

I think your store employees at The Biltmore Fashion Park in Phoenix should be ashamed for their actions and give room and courtesy to those special individuals and animals helping the handicapped and wounded. I for one would now think twice about shopping at your stores.

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7:46 pm EDT

Saks Fifth Avenue thieving and disgusting business!

I made a purchase 3 months ago. A week after I purchased I wanted to exchange the size, I called customer service and they told me to drive 2 hours away to their store location because they could not exchange online orders. I drove all the way their and they did not carry that brand in stock. I asked to return the item and they said they would only give me 50$ after calling back the online department, apparently they mixed up another order from a week later and decided they already gave me a half refund... Which does not make any sense. So now its 3 months later and the item is on sale so now they claim in order to return the item I will owe them 85$ and if I want to send it in I will be charged another 85$ plus 9$ shipping? WTF! @SAKS?

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1:00 pm EST
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I ordered two items from Saks.com, one was a Marc Jacobs cord bracelet and the other, a Rebecca Minkoff top for a birthday present. When the bracelet arrived, I tried to stretch out the bracelet to see if it'll fit my kid's hand, but as I pulled on the cord, the little gold beads that were glued on the tips of the cord came right off. I was shocked, but not...

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6:30 pm EST
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Saks Fifth Avenue rotten online customer service

I ordered a pair of very expensive shoes from Saks online for more than $500. (Actually they were on SALE for this price. The original price was more than $1, 000.) The shoes were to go with an outfit I intended to wear for a special evening out in Vegas. The first 5 minutes I had them on the straps, which refused to stay put due to a clearly defective design, came loose allowing my foot to slip out the side. I twisted my ankle and the evening was ruined. I assumed that Saks, under the circumstances, would refund my money and take the shoes back. Boy was I wrong. I returned the shoes with a letter explaining what happened and requesting a refund. A week later the shoes were back on my doorstep with a form letter from Saks indicating that because the shoes had been worn and were not in "sellable" condition, they would not refund my money. Fuming, I send the shoes back to them with a more detailed letter stating that yes, as I had said earlier, I did wear them (for about 5 minutes) but that they were clearly defective and caused me an injury and a ruined evening. Once again, they sent them back to me!

I was astonished by this reaction from Saks, a store that I have been a loyal customer of for more than 25 years. I called and spoke to not less than 7 different "managers" until finally I was offered $322, the price they were then attempting to sell the shoes for at that time. Exasperated and out of time, I told them that I would accept that, however, I would return $1200 worth of merchandise I recently purchased from Saks and that I would NEVER shop there again. And I have kept both those promises.

Sak's so-called customer service is a joke and a disgrace. No one should be put through what I was over a pair of shoes that caused so much grief. Saks' high-end competitors would have handled this matter far differently. Nordstrom and Neiman, as examples, would have taken the shoes back no questions asked for a full refund. Shame on Saks.

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joeykkkeilso
, US
Dec 19, 2013 12:49 pm EST

I hope you were able to do a chargeback for those shoes. Saks is going downhill, it'll be a matter of time before they go bankrupt.

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3:50 am EST
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Saks Fifth Avenue horrible service

So here is what happened. Before I say anything further, I have to admit that I have experienced some troubles with Saks Fifth Avenue before, when they wrote my address incorrectly and my packaged could not been delivered on time. But since then I decided I can give them another chance.
I also have to mention that I USED to shop often at Saks both online and in stores BEFORE. So here is what happened. I have ordered a skirt online during Thanksgiving, after like two weeks, still not have received the skirt I was worried and got online to check my order status and what do I see "Order cancelled". I called them immediately furiously demanding explanations, not to mention I was on hold for good 20 minutes! Sales representative said the order has been cancelled because my shipping and billing address are not the same then he asked me to repeat the info I entered and it was the same, he took a moment and checked and it was indeed the same as I always pay like that and always get my orders. Not only nobody did not send me email to notify me of cancellation, nobody even called me to correct that issue after my talk to them (as they said they would). I gave up on ordering the skirt, because I do not want to deal with lousy service anymore.

Other example of their horrible service accrued about the same period of time. I ordered boots at offSaks store, and when I was calling to check about the skirt and asked about my boots as well and they said they were out of inventory.Excuse me? How about notifying me? Well, that was not possible because the girl at the store was stupid enough to enter my email wrong.

The apologies on the phone and horrible service made me tell my family members who shop at Saks alot to not deal with them as their brand cannot deliver value you are hoping to get buying luxury items. I myself will never step in their stores again!

Horrible service plus half of their staff cannot even speak English!

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Tebinavo
, US
Apr 08, 2010 5:57 pm EDT

DONT GO TO SAKS HAIR SALONS. The most awful Experience you will ever have. Don't simply trust the name, you must have references before using these salons.

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Tokyo Neco
, JP
Mar 14, 2014 12:33 am EDT
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I completely concur with the above commenter. I spend approx. 3-5, 000USD per month but for the past 2 or 3 months, I have had orders cancelled suddenly telling me that i put in a wrong credit card number, name, etc...3 different times just this month an order for the same pair of pants was cancelled.
Orders do not go thru is any of the above mentioned info. is incorrect so it is a blatant lie on Saks part to make excuses for their inablity to send an item or items.
I have phoned a dozen time overseas from Tokyo as well, paid out of my own wallet, but still have to re-order.
Terrible and terribly stupid on their part...

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Saks Fifth Avenue
New York, US
Dec 11, 2012 12:16 pm EST

We at Saks are very sorry to hear that you have had multiple negative experiences. Please e-mail us at Service@s5a.com with the details regarding your order information and the Off 5th store location and contact info and we will be happy to try to resolve this situation to your satisfaction.

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1:18 am EDT

Saks Fifth Avenue the lowest level of customer service

On Saturday, September 24, 2011, I purchased a pair of flats "shoes" with Saks Fifth logo on them. Therefore, the shoes are a Saks Fifth Brand name. On Monday, September 26, 2011 I wore the shoes to work (Concierges) and my shoes were literally falling apart.

After work, I took them back to the store and explained what happened with the shoes to Karla Rubio and she said that they can't take them back. I said I am not trying to get money back, but just a store credit or an exchange to get better shoes. She didn't apologize or offer any help. I asked her if I could speak to a manager and she said you are talking to one (rude tone). I asked her is there a store manager and she said hold on and went in the back and then came out and said we can't take them back. I asked again if I could talk to the store manager and Karla said that she already asked her and and she can't do it.

Not only did I never get to speak to the store manager, Mary Jane Weber, but I have never experienced customer service this poorly. I have already contacted Saks Fifth complaint line today, 9/26/11 and the customer service line just has someone document the incident, but there is no one to talk to. So, I did not get any help from them.

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corvettepink
Sterling, US
Dec 19, 2012 5:28 pm EST

I agree@! I felt so annoyed. They were the ones who shipped me a broken eyeshadow and they didnt even try to help me properly. they were just so quick to end the chat line.

I had the worst experienced ordering and getting my broken eyeshadow that they sent me replaced. they were lazy and said it was out of stock.. but when I called the Saks fifth Ave store near my area.. The associate in-store said she had ten left in stock.

So I chatted the costumer rep again and told me the same thing.. that he checked the Saks in my area and they were out of it. like zero left in stock. Which is funny because I just called the store. I got so furious and told him.. that I know they still have ten left in stock cus I just called 5 min ago. Than he replied to me and said "sorry for the confusion blah blah" and he said he'll put it on hold for me. I got angrier because, this was such an easy task to do and they didnt do anything about it. I had to do it myself. It was so simple to do.

I will never shop there again. Bad service. I would rather go to Neiman Marcus, Nordstrom or Macy's.

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corvettepink
Sterling, US
Dec 19, 2012 5:26 pm EST

Horrible service. I agree. same thing happened to me

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corvettepink
Sterling, US
Dec 19, 2012 5:26 pm EST

We have almost the same experience! I swear, I ordered something online and they sent me a broken eyeshadow and didnt even bother trying to help me with my problem!

I had the worst experienced ordering and getting my broken eyeshadow that they sent me replaced. they were lazy and said it was out of stock.. but when I called the Saks fifth Ave store near my area.. The associate in-store said she had ten left in stock.

So I chatted the costumer rep again and told me the same thing.. that he checked the Saks in my area and they were out of it. like zero left in stock. Which is funny because I just called the store. I got so furious and told him.. that I know they still have ten left in stock cus I just called 5 min ago. Than he replied to me and said "sorry for the confusion blah blah" and he said he'll put it on hold for me. I got angrier because, this was such an easy task to do and they didnt do anything about it. I had to do it myself. It was so simple to do.

I will never shop there again. Bad service. I would rather go to Neiman Marcus, Nordstrom or Macy's.

Gravitytheseducer
Gravitytheseducer
Cambridge, CA
May 21, 2012 12:45 am EDT

Who brings something back to a store that high end? People who shop their generally are rich and don't care about getting a refund/store credit as they have plenty of disposable income. Karla probably thought it was strange you were returning something and didn't know what to do LOL. And at a store like that the workers are not friendly, they are suppose to be snooty ###.

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2:03 pm EST
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Saks Fifth Avenue is saks store racist?

First of all we are a family from Egypt, with “Arabic and Muslim” Names, we were visiting NYC for the 9th times during the last 15 years, my elderly son, 21 years old, a grade 5 medical student was shopping @ Sakes last Wed 09th of Nov, with a friend, the main cause for this visit was to return a jacket which was purchased from Saks by him 2 days ago, as he didn’t have the receipt of the jacket, the salesman refused the refund, then he purchased a shoe and paid it in cash; at that time he has a bag with the jacket he bought 2 days ago, of course without the security tag, and the shoe with the receipt. At the ground floor, they checked some scarf, my son select one, and looked for his friend, to has his advice, he didn’t find him around, text him, and he replied that he went outside the store to smoke a cigarette, at that time my son was near the front door with the cloth bag in the LT. hand, phone and the scarf in the RT. hand, what he did was just passed the the sensor detectors, HE DIDN’T OPEN THE DOOR, but this was enough to set up the alarm off. The worse scenario was about to start, 2 security staff came in a second, literally attacked him, pulled him into a closed room, he told me that he was so confused, don’t believe what happened, took the scarf from his hand, and check the bag, asking about the Jacket receipt. At that time the manager came and ask about his name, and nationality. My son was ordered to take off his shoe, subjected to thorough frisking, and took his phone. Unfortunately, he was shocked and was not able to communicate in a good English or even start a logic argument with these people .The police was called and he escorted to the police station, the officer told him that he checked the surveillance camera that showed clearly that he didn’t left the shop with the scarf, and moreover, they handled to him the bag with the shoe and the Jacket which they claimed he stole it. We didn’t know anything about these events until mid-night, as we couldn’t contact him. With the help of wonderful people at the court he was dismissed Thursday at 2 PM, the condition of disposition was: one day community service, and the Judge order it to be done in Egypt. Our flight back home was 6.30 PM, so we left just in time to catch our plan, as a family this was the first time to have such situation either in our country or abroad, even we never been in a police station or a court room before. Till know my son is so disturbed and depressed he refused to go to his collage, he didn’t deserve what happened and as he told me, if he was an American citizen, nothing was happened and he was not humiliated and sent to jail for nearly 24 hours.

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5:17 pm EDT

Saks Fifth Avenue bad service

I went to the store on October 9, 2010. I remember it was their beauty week. This was the first time I used Bobbi Brown on my skin.While they were doing my makeup, I asked them about their return policy and they said I should be able to return anything if you I have a problem with it. With confidence, I bought several products from Bobbi Brown. One of them was the Skin Foundation. After using product for a week, my face started to break out. I decided to try it for a couple more days but the allergy got worse. I knew then it was the product because I'm the type of person that don't get acne at at all. Before going to the store, I decided to call customer service to make sure that I could still return the product, and she answered "Yes, definitely". Since I didn't want to waste my time for nothing, I decided to call the store, same store that I bought the product from, and this is what they told me "Since the product is already opened, we can't accept it anymore

". However, the customer service people said "You are able to return cosmetics if at least 75% of the product is remaining." I was so disappointed with them.Basically, it seems like Raleigh store have their own return policy, which is really horrible. I even try to contact the manager, but of course, no response. I buy almost everything from Saks Fifth, and I can't even return a $45 product. Well Saks Fifth, thank you for wasting my money and for ruining my skin! You just lost one of your loyal customer.No wonder your store is always empty!

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corvettepink
Sterling, US
Dec 19, 2012 5:23 pm EST

This happened to me too! Horrible Service!

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2:58 pm EDT

Saks Fifth Avenue rude

Saks fifth avenue is the worst department store i have ever been to. They hire the most rudest and dumbest employers. It is mind boogling how this store is still in business. I hope they go bankrupt because they treat their customers like crap. Who the heck is in charge of hiring these ###s? The economy is tough but they need to stop picking up idiots off the street to work for their company--paying them min wage. This whole company is ridiculous ! so unsatisfied with their customer service and their inability to solve customers problem! I HAD heard alot of complaints about this store.

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Sueonbalmoral
, US
Jan 21, 2016 8:32 pm EST
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Saks on Michigan Ave in Chicago is the WORST! The makeup counter woman reeked of alcohol and was so rude and condescending to me. She was drunk on her ###! Watch out for the YSL counter. Inept, lazy (on her cell phone), and obscenely intoxicated. She must have been drunk when she put her own makeup on because she looked a mess. There are better (and classier) places to shop than Saks.

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crazy as helll
chicago, US
Jan 07, 2014 4:10 pm EST

I worked for saks as a seasonl partime.it was a mess, they don't care about the employees just makeing money, they hire the silly young people from nordstrom.they have stupid mangers working can't ask them for help because they don't no anythingbut always in other departments asking ? Just a plain mess they only hire peplo they no and butt kissers I would not tell any one to work for this place.no one is nice the

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reputationgone
San Diego, US
May 20, 2010 7:55 pm EDT

No, I bought a pair of $425 shoes from the San Diego Saks 5th Avenue store, wore them for two days and the metal (which doesn't come into contact with anything) started chipping. My assistant went in today to return them and was refused.

Good thing I know Brand Reputation Management like the back of my hand having founded a company that helps do repair... so now I'll just employ my team of link builders to start linking to all the negative posts like this one in order to boost them to the top of search engine results! Will be awesome for them to lose hundreds of thousands of dollars.

Throwing bad money after good? Yea. But worth the satisfaction? Absolutely.

Should they ever wish me to cease the activity? Email: i buy sites @ g mail .com.

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Well Travelled
Aylesford, GB
May 17, 2010 8:23 pm EDT
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Pardon me for saying so, and I have no wish to offend, but in your complaint above, you anger and negativity is apparent iin the berating of the ' People ' that work in that store. Some of them may be not totally focused, maybe they have the wrong attitude.

If you agree to do something and get paid for working, then my philosophy is do you best and enjoy it too, smile.

Maybe instead of just angering yourself and being rather distressingly rude about people, you could write something like the previous sentence to the management at saks.. I am sure they will apologise and every time you go into saks, your experience will be a better one. You may even get a voucher... probably when you spend over 100, 000 or something, but some form of good intent. ;)

Like I said, no offence -

Good luck! :)

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7:24 am EST
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Saks Fifth Avenue boo to saks

Someone should tell the salespeople at Saks to stop making it painfully obvious that they work on comission. I was shopping on the 5th floor and made the grave mistake of paying for my shoes and clothes at one cash register. For this, the shoe [protected]@#$h yelled at me, demanded my receipt and called a manager over to scold me. When I tried to defend myself, I got "the hand" from the manager. Knowing they were dead wrong, neither of them would give me their names, or I would have posted them here. Boo to Saks.

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Amr2015
, SA
Jun 13, 2015 4:01 pm EDT
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I had purchased a rather pricey Gucci sunglasses (GG3721S), from SAKS ONLINE.And its been the biggest mistake of my life.
I was absolutely shocked, upon getting my sunglasses, it was clear that it had been tampered with but not by me. The Gucci sunglasses received without any warranty paperwork or a certificate of authenticity. Furthermore, it had been scratched twice, one in left lens and another on one arm . It is my belief it was in showroom not New one .

I did the online customer support with SAKS.COM and that got me nowhere. They said its nothing they can do, and one of their customer representative is telling me I can return the sunglasses and I will charged for all International Shipping fee ( that is cost a lot).

And Here's the KICKER ( THERE IS NO GUARANTEE THEY TRUST TO REFUND MY MONEY OR EVEN ACCEPTED MY RETURN )

In good faith i gave Saks permission to charge my account in which they did, for a sunglasses, I had pre_ordered sight unseen, in good faith they should replace the DAMAGED SUNGLASSES they sent to me with apology sorry and additional compensation, or good corrective action to these horrible multiple mistakes.

As customer, to be accused of something that is completely false is unacceptable, and I can assure you, as international customer, I will make sure to notify all international customers about your terrible return policy and unjust treatment of return.

This is not a small Ticket Item, and effort it has taken on our side to address this ( a mistake on your company's behalf) is completely unacceptable.You have chosen to disregard the customer's words, ignored little details that clearly indicate the truth, and do not have the customer's best interest at heart . Absolutely terrible experience, and i will never ever shop at SAKS again .

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Pam Laf
Canton, US
Jan 02, 2014 9:46 am EST
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The worst customer service... The aggravation Saks causes and the lies are unbelievable
. Buy from them; NEVER AGAIN!

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Joco1001
Brooklyn, US
Dec 15, 2013 5:46 pm EST

Saks is the worst retailer in the industry Buyer beware signs should be posted throughout every department The workers and managers are rude and abnoxiousi
I will send a petition to their vendors explaining the disgrace in which they demonstrate towards their clients.
No luxury goods house should be represented by asks as they demean the quality of the line

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Cav Luver
Irvine, US
Feb 27, 2013 11:46 pm EST
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In my own experience, Saks has some of the worst policies and customer service in the retail industry. I wonder how they stay in business when their policies and procedures show no respect or value for their customers.

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corvettepink
Sterling, US
Dec 19, 2012 5:16 pm EST

I had the worst experienced ordering and getting my broken eyeshadow that they sent me replaced. they were lazy and said it was out of stock.. but when I called the Saks fifth Ave store near my area.. The associate in-store said she had ten left in stock.

So I chatted the costumer rep again and told me the same thing.. that he checked the Saks in my area and they were out of it. like zero left in stock. Which is funny because I just called the store. I got so furious and told him.. that I know they still have ten left in stock cus I just called 5 min ago. Than he replied to me and said "sorry for the confusion blah blah" and he said he'll put it on hold for me. I got angrier because, this was such an easy task to do and they didnt do anything about it. I had to do it myself. It was so simple to do.

I will never shop there again. Bad service. I would rather go to Neiman Marcus, Nordstrom or Macy's.

S
S
super disappointed & angry
, TH
Jul 11, 2011 6:52 am EDT

Dear Saks Fifth,

Thank you for your email.

Since it has been such a very long time to wait for full refund to be appeared and comes back into my account, I have been contacting with my bank for a month but yes...there is still no sign of refund from you at all.

As your information stated on last email, I have been again waiting and expected to received money back within 10 days (after you said it been released on 6/27/2011). Today is the 14th date and I just now calling my bank to check again, unfortunately that it still no sign of fund from you and they advised me to contact you back also shall I ask you to send the proof of release of full fund.

Additionally, they advised me that normally refund process from international bank would takes at about 3-5 days to be appear into the account...I should have had the money by now...it seems strange and 14 days waiting is does not make any sense at all.

To be honest with you, I am not expected to have this kind of experience from you as Saks Fifth Avenue at all...firstly I thought you should be a very professional shopping centre also have unbeatable service of mind, but sadly you are not one of them..not even can beat up some small websites who sell same merchandises as you, and this is a real shame.

I am so tired to track and trace my refund from you...you know from your heart that it has already been a full month, since 14 of June 2011 that I received notification from you that you canceled my order. Since then I start waiting...waiting and waiting...finally decided to contact you...keep emailing to ask...at least 6 times...

God knows it already been too long to wait and I NEED my money, I have a very urgent, personal and important reason to use my money (which is not yet get back from you)...and I can not wait for my money which stuck with your badly service and process anymore.

I can do nothing but just wait even I do not wanted to wait no more...but you, as a huge shop retailer and famous name brand shopping centre in America, shall not ignore these kind of problems and it is totally and fully your responsibility to have a FULL reaction to solve this problem and shall do as soon as you could also fastest as you can. Please do not assume that customers' payment should be fast but instead refund process should be slow ...it is not professional.

You may think just only one person who face problem with you can not and will not gives any effect of purchasing demand from your store, in fact, you are not only permanently lost one customer but just only one customer is enough to destroy whatever you built up to gain trust and loyalty of your business.

I extremely hope that you will understand my situation and please think another side that if you were me, what will you do? will you need your money back ASAP or just whenever? will you happy with whatever you have done to me? don't you care?

From now on, I expected to receive proof of released fund on 6/27/2011 and of course...my money back into my account WITHIN THE NEXT 7 DAYS.

Last but not least, please delete my email address on your list of notification and updating news and events, as I no longer need you to send me any junk mail any more and this is my the final straw and this problem shall be over within the next 7 days.

Thank you and regards,

A
A
arfar
Portland, US
Jan 27, 2010 3:58 pm EST

I find it hard to believe that a store manager gave you the "hand" and scolded you. Scolded? Really? Scolded, like with a 5 year old? That's hard to believe.

ComplaintsBoard
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4:28 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Saks Fifth Avenue Online scam

Bought a pair of Versace shoes, thought I had a 60 day guarantee which Saks has. A few days after 60 days, wore the shoes once, and they caused pain up and down my legs so badly and blistered my feet so badly I limped for days. Since I purchased several thousand dollars worth of items from Saks in a day, I asked the company to take the shoes back for a store credit. They said fine. Shoes were picked up by Saks.com, then 1 week later, I was told they are not giving me a store credit and a mistake was made. I was accused of sending by the shoes in terrible condition with scuffs and scratches all over them. I told them they were worn for appoximately 5 hours in the city. They said I lied. The silver seal on the shoes were still there. I was spoken to so disrepectfully I was shocked. Saks is a place without an ounce of class. I reported t his to the shoe manager. No one would help me. Everyone transferred me from one person to the other. After 3 weeks the shoes are apparently coming back. I cannot believe how crude and what liars Saks is. I wore the shoes for a few hours only, and was accused of wearing them to death. Now I find out that a Sales Assoc was scamming and arrented in the Jewelry dept. I reported them to the BBB. Haven't heard anything yet. What an awful store to do business with.

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kabirhart
New York, US
Feb 05, 2014 6:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Sometimes, we feel like search for quality item but we can't afford it. Up to date website will cater all lifestyle and fashion needs and also their friendly client service is consistently equipped to help. Just find out www.fsession.com

MrsMom1
MrsMom1
Chicago Heights, US
Feb 22, 2011 1:24 am EST

60 days is plenty of time to have worn those shoes and returned them, had they not worked out for you, without any issues. People believe they can hold on to things "forever" and return them. Saks isn't WalMart, you are given a return policy on the receipts and you can ask and will be informed of this policy. You do get points for admitting you did wear the shoes, and didn't lie and swear that you hadn't, like some people do. Problem is, 5 hours, walking around a city, anything can happen to a pair of shoes, and I am willing to believe, there could have very well been scuffs on that shoe. Anyhow, it is my understanding, if merchandise is not in saleable condition, it can't be returned or is returned to a customer. If the shoes were that ill fitting, you would have known this, before leaving your home with them on.

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10:08 pm EDT
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It all happened when me and my friend who is hispanic and am black we went in the saks 5th ave store we purchased 2pairs of puma sneakers payed cash then left the store about 2minutes after we left the store the security and a store clerk who are both caucasians approached us publicly, accusing us of stealing. 'their claim was a woman saw us switch our old...

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Overview of Saks Fifth Avenue complaint handling

Saks Fifth Avenue reviews first appeared on Complaints Board on Jul 19, 2008. The latest review Not receiving a - Temple St. Clair pendant - I ordered. Received the box but the pendant was NOT in the box. was posted on Apr 8, 2024. The latest complaint lost packages was resolved on Dec 19, 2013. Saks Fifth Avenue has an average consumer rating of 1 stars from 176 reviews. Saks Fifth Avenue has resolved 5 complaints.
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  1. Saks Fifth Avenue contacts

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    225 Liberty Street, 31st Floor, New York, New York, 10281-0097, United States
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