Saks Fifth Avenue’s earns a 1.1-star rating from 5 reviews and 183 complaints, showing that the majority of luxury shoppers are dissatisfied with their purchases.
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Horrible customer service
The customer service is horrible - they don't take responsibility of their own mistakes:
1. Order a girl's dress on December 24/ 2024 online and a day later the price dropped by a few dollars, probably by $7-8. I called and was told that I will be issued a credit. They never credited the amount.
2. Ordered another girl's dress online on April 22/23 to be delivered to my granddaughter on her birthday. I verified that the ship to address was correctly set to her address. On April 23rd, I got an email that it has been shipped to my home address - not the ship-to address I had set. I had to ship to to my granddaughter on my own despite having already paid the shipping charges.
3. Called again on April 23rd about both the above issues. After having to state and argue for my case for 15 minutes, I was issued 2 different promotion codes, one for $20 and another for $15.
4. Today on 5/5/25 I tried to use the coupon code but kept getting "Invalid coupon code" message. There were coupon codes anyway on the site for 15% off (e.g. SAVEAPPSF) but codes cannot be combined. I called customer service again and was told - Yes, coupon codes cannot be combines and there are numerous exceptions - coupon codes don't apply to certain brands and items. As I could not find anything useful that didnt have exception, I asked for a dollar amount credit but all they would say is - we are sorry, we cannot do anything else.
Recommendation: Avoid ordering online, in case of any issues, customer service will not help.
First time buy and last time shopper
First time buy and last time shopper with this company. I will never buy anything from them ever again. If I had known their customer service was so atrocious I would have never ordered from them.
A few weeks ago, I was shopping for a item I could only find at retailers and Saks was one of the companies that was selling it. It was a bottle of 6.8 oz bottle of Maison Francis Kurkdjian Paris, Grand Soir, a $500 item. The package appeared to have left their shipping facility at a reasonable duration of time, and it showed to be delivered on schedule. However, when I picked up the box it was completely empty. Saks Fifth Avenue had used a company called OnTrack and during its shipping at some point someone had ripped open the side of the box and removed the item. When I contacted Saks customer service they said they would open up a case and get back to me. No idea how long it would take or any resolution for my issue at that time, but I had a bad feeling. Any company that has to “open a case” instead of resolving the issue at the time the customer calls had me worried.
Five days later they contacted me via email saying they had decided to not issue any type of refund or make any attempts to solve the problem. It was somehow my fault the item was stolen during the delivery process, and I was expected to pay $5oo for an empty box. Since there was no one to talk to and they didn’t care about making any other efforts to resolve, even after I told them I had video footage of the delivery and the way the carrier was holding the box and swinging it around you could tell it was empty. I also offered to send them pictures of the box opened from one end but note of that mattered.
I would not recommend using this company for any purchases online. If you don’t get the item they do not care as long as they have their money.
Recommendation: Shop Somewhere Else
Worst customer service
Purchased a pair of nice sunglasses from the website. The customer service was terrible. I asked for a refund because I never received my order. I provided proof that it got delivered to the wrong address. (I sent the photo I received from FedEx, and a photo of my actual doorstep that amazon has taken before,) The first time I reached out a women said I needed to make a case. I make the case, and it takes over a week to hear back. I reach out again and a woman says I can receive a refund because they never responded to my case in the 3-day window. After another week still did not receive my refund. I reached out AGAIN, someone tells me I cannot receive a refund. So frustrating to not receive an order just to pay for it in the end.
Recommendation: DO NOT BUY FROM THEM
Refunds take forever when items are returned by mail.
Do not buy from SFA online if there's any chance you may need to return the item. I returned an item, which the company acknowledged receipt by email. The email indicated that I should receive a refund within 5 days. When the refund did not appear, I called and was told I had to wait 14 business days before the matter could be escalated. I called again to escalate the matter after the14 business days passed. I called to follow-up again after 5 business days and was told I had to wait another 7 business days for them to address the escalation. I am in customer service hell still trying to get a refund on the returned item. I will never buy from SFA again.
Most inept, incompetent Customer Service ever!
I ordered a set of Zwilling baking dishes from Saks. Someone simply slapped a FedEx label on the thin box containing the dishes, no bubble wrap or proper shipping box. It was completely destroyed by FedEx, nothing but glass shards. I have contacted Saks 6 times, submitting photos of the box and glass shards, only to have the claims denied. I keep getting some offshore call center who keeps telling me that they're resubmitting the claim. Finally, I asked to speak to a CS supervisor in the United States; I was told that was impossible. The last straw was when the so-called 'supervisor' in India/Pakistan/Bangladesh/Wherever told me not to call back, that everyone would give me the same response, and that he didn't have a superior that I could speak to - he was the boss. Saks should be ashamed of this! Never again ...
Recommendation: Stay Away - Stay FAR Away!
Saks Fifth Avenue Complaints 183
Order #[protected]
I placed an online order on 3/26. Unbeknownst to me, I must sign for this in person. I work full time and unable to do so. I have contacted FEDEx and Saks Support to change delivery instructions and am UNABLE to do so even after speaking with Humans. Online changes not allowed. Is there a human being who can solve this problem? Does not appear to be. I am SO disappointed in what I thought was an exemplary company but you've fallen victim to not caring about customer experience. Can someone solve this problem for me?
Desired outcome: I would like a solution where I can pick up my package at a location near my home or change the delivery address to my work address where the package will get a signature.
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Refund not issued
It is a deep disappointment that I write this email because I will no longer be shopping at Saks fifth Avenue. Doing the first week of December I purchased multiple dresses. Only one of them fit, therefore the remaining were packaged for shipping back. The shipping label that I wanted to print was displaying the incorrect price for the items. After speaking with multiple peoples Saks, I was told that there is a system error and the prices are not showing up correctly however they assured me that my refund will be correct. I shipped the products back, Saks confirmed receipt on December 20, today is January 25 and I am still awaiting that refund. This has been an incredibly frustrating, disappointing, and stressful experience for me. One that I have never ever experienced with any other retailer. I have reached out to Saks many times and the only response I get is that I have to wait. This is absolutely ridiculous, it’s been 35 days and no one is refunding me my money nor telling me what is happening. Shame on you Saks for having such pathetic service, horrible refund policy, and such careless customer service team. You stole from me and you should be held accountable for not refunding my $3600.00. You should be ashamed.
Claimed loss: $3600.00
Desired outcome: I want my refund and additional $1000.00 for my time and nerves waisted on all the phone calls and suffering.
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A refund has not been issued for an item i did not receive.
I ordered a perfume on black friday, due to price change. My order is [protected], order said it was delivered, but the had delivered at the wrong apartment. I had to wait 5 days to be able to start a claim, and after submitting the claim , I have been waiting for days, everyday i call them they tell me they will be escalating the issue, and still no resolution. Nobody can give me an answer, Christmas is passed, and there is no present nor money refunded.
Desired outcome: A fast refund
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Is Saks Fifth Avenue Legit?
Saks Fifth Avenue earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Saks Fifth Avenue. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Saks Fifth Avenue's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Saksfifthavenue.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Saksfifthavenue.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Saks Fifth Avenue and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Saksfifthavenue.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Saks Fifth Avenue has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 183 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Saks Fifth Avenue protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- Our research indicates that Saks Fifth Avenue is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
- We conducted a search on social media and found several negative reviews related to Saks Fifth Avenue. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Dishonor company bad service
I placed an order during Thanksgiving sales with Saks Fifth Avenue for a beauty product, which included a "gift with purchase" item as part of the promotion. However, after 3 weeks of placing my order, Saks Fifth Avenue cancelled the gift with purchase, which was a key factor in my decision to make the purchase in the first place. The absence of the gift directly affected my satisfaction with the order.
When I contacted Saks Fifth Avenue to request a free return via shipping — since there is no store location within 15 miles of my home — the representative repeatedly told me that the gift with purchase had no value and was subject to inventory, which I did not find to be a valid reason for denying my request. I was not asking for any credit or refund for the gift, only for the ability to return the beauty product at no additional cost due to the fact that I did not receive the gift, which was part of my original purchase agreement.
I believe this is a fair request, given that the gift with purchase was an integral part of the promotional offer and influenced my decision to purchase. I should not have to bear the cost of returning an item when the gift associated with my order was cancelled, leaving me with an incomplete order. Unfortunately, Saks Fifth Avenue has rejected my request for a free return, and I am dissatisfied with the handling of this matter.
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Saks unlawful practices
I purchased a pair of leather pants that are so heavy(coat leather), they are unwearable. The item said final sale and ineligible for return. I don't have a problem with this however if the item is not usable, how is it that the customer eats the total cost and Saks loses nothing. I wanted to negotiate with the agent and supervisor, to return, or return for exchange etc. so I won't lose 300 dollars. The repeated the same lien over and over and refused to escalate to allow me to work with a manger etc. This feels like I have been robbed and Saks need to modify this final sale description.
Claimed loss: about 300
Desired outcome: store credit, exchange or something
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Dress
Dear Customer Service,
I am writing to express my disappointment regarding a recent experience with your store. I had purchased a dress and later noticed that the price had been reduced. Unfortunately, I missed the window for a price adjustment due to an unforeseen and urgent situation.
My husband was hospitalized and very ill during this period, requiring my full attention and care both in the hospital and at home. This situation made it impossible for me to request the price adjustment within the specified time frame.
Given these exceptional circumstances, I kindly request that you reconsider your decision and honor the price adjustment for my purchase. I hope that this matter can be resolved in a manner that reflects the high standards of your brand.
Thank you for your understanding and consideration. I look forward to your prompt response.
Desired outcome: price adjustment
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I purchased two dresses that were all wrong orders.
I am writing to express my dissatisfaction with my recent purchase experience at Saks fifth avenue. In July 2024, I ordered a dress for a wedding, but I received the wrong item. I promptly contacted customer service and spoke with a manager who instructed me to return the dress and assured me that I would receive a refund within 7 business days. I followed the instructions and returned the dress, but after 7 business days, no refund was issued.
When I contacted customer service again, I was informed that the refund might take up to 14 business days, and I was advised to repurchase the dress if I still wanted it. I decided to repurchase the dress because I liked it. However, when the second dress arrived, it was in the wrong size again. I called customer service and was given a return label to send it back.
They received my return on August 2, 2024, but as of today, September 4, 2024, I have not received a refund for either purchase. I am disappointed with the repeated errors and the lack of timely refunds, and I would appreciate a prompt resolution to this matter. If there's a lawyer out there that can help me in this situation, please i need to sue Saks.
Claimed loss: Both dresses were worth $809.00 dollars.
Desired outcome: I just don't want the refund but i also want interest for my money.
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Saks refused to accept the return of a gown, saying that the security tape had been removed.
Order #[protected] Case #[protected]
On May 4, 2024, I ordered a gown from Saks. After briefly trying it on, I began the return process. I received the return label, sent the dress back, and three weeks later, the dress was returned with a short note saying that I had removed the security tape, and therefore they wouldn't accept it. I was not notified of their decision through email. I was extrememly cautious with the tape and did not remove it.
Despite multiple calls and emails to their customer service reps - who really are unable to make any decisions, nor willing to let me speak to a supervisor, I was told that the decision had been made and the the case was closed. I tried again last week...and was told the case had been closed.
I mailed copies of the correspondance between Saks and myself, pictures of the dress with the tape on the dress, and I sent back the security tape - which was returned as well. The tape would not remained fastened. The 2 pictures of the tag below is from when they returned it to me. One side shows just a hole.
It is my word against theirs. It is too bad that there aren't cameras at the return facility. I successfully returned other dresses to Saks recently, but this time has been a nightmare.
Claimed loss: $639.86
Desired outcome: I would like to return the dress (we are not close to a Saks store) and receive a refund. I have spent many hours trying to find someone who can actually help me.
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Ill fitting sandal that caused bleeding blisters
I purchased a pair of Chanel sandals, they were snug and the sales rep said they will stretch. I wore them around the house and could only tolerate them for a short time. I called the store, spoke with the rep. who said that I should take them to the local shoe repair store and they should be able to stretch them. I did and they said they would not because...
Not receiving a - Temple St. Clair pendant - I ordered. Received the box but the pendant was NOT in the box.
This is regarding ORDER #314643666 - March 19, 2024
Temple St. Clair Luna 18K Yellow Gold & Diamond Pendant- March 19, 2024.
After repeatedly calling Saks (3/25 and 4/4) and speaking with a "customer service specialist" about not getting the pendant, I was continually told that "the order was received" and that's all we ca do". Really - That's it?
I also spoke with someone who said the matter would be looked into. I still haven't heard from that person.
I received the box (the box was not tampered with) BUT THE BLACK POUCH INSIDE THE BOX WAS EMPTY - NOTHING WAS IN THE BAG.
It leads me to believe that someone stole the pendant when filling my order in the order department. Please help. I paid (including tax) almost $1,700.00 and I have nothing to show for it other than frustration, anger and sadness. Every time I call Saks I'm told the same thing - ordered was received. MY TEMPLE ST. CLAIR PENDANT WAS NOT received by me. Mary-Jo Johnson
Claimed loss: Financial loss for the Temple St. Clair Luna 18K yellow gold and diamond pendant including tax is $1,696.00.They suggest to send photos - I can't because I do not have the pendant to take a photo of!
Desired outcome: I want the pendant that I paid for or a refund for the pendant I never received.This occurred down in TN or wherever orders are fulfilled. PANDION was the shipper. Pandion Tracking #2P [protected]
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I have nothing ----- nothing of the piece of jewelry. - the lovely Temple St. Clair Luna pendant in 18k .
PLEASE PLEASE PLEASE RESOLVE THIS
Either I get my Temple St. Claire pendant or I get my full refund. I'm so upset and sick about this. I hope Saks will be able to come through for me .
I am complaining about not receiving my refund
On February 24th, 2024, I purchased Balenciaga handbag (order #[protected]) with a shoulder strap from Saks Fifth Avenue online store. I paid $1,403.40. I was very excited when I received the bag. Unfortunately, the item arrived incomplete, the shoulder strap was missing, and I decided to return it. The bag was returned and was received on March 1st, 2024. I was told that refund process takes between 10 to 14 business days. Right now, is April 1st, 2024, and I still did not receive my refund. I called customer service numerous times and all I was told that my case will be escalated to another level for investigation without any results or updates. This is very frustrating. I could have purchased this item from many deferent retailers, but I went with Saks Fifth Avenue. The reason I did this, because I thought that I will be dealing with reputable and prestigious company.
I do a lot of shopping on-line and I never had such a horrible experience until I made purchase in your store. It really shook my confidence, and I probably will never shop at Saks Fifth Avenue again.
Valeriya Propisna
[protected]@gmail.com
[protected]
Desired outcome: I would like to receive my refund.
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None received order
Horrible experience and staff is no help. If only I had known sooner. Buyer beware. Order item that was supposedly delivered 03/09. Advised I could only filed a complaint 03/20. Told to wait 1 to 2 business days for an update, then, 1 to 3 business days... Now, 5 to 7 business days and if... If approved up to 3 weeks for a refund. What times are we living in. Photo shows nothing. Every other order shows package on my porch. How are they even in business?
Claimed loss: $200 Romper
Desired outcome: Refund
Saks Customer Service Online Order
I purchased a Saint Laurent Bag on December 19, 2023 Order #[protected] the bag was delivered on December 22 however it was a Christmas Present so I wanted to open it with the family on December 25. After opening the box I realized the bag was not what I thought it was it was entirely to small and I didn't like fabric so I went online and started the return process. Customer Service sent a return label and I returned the bag on December 27. I received an email from Saks customer service that they received the bag on January 2, 2024. I kept contacting customer service to see when the return will be processed so I can get another bag. On January 20, 2024 I received a box no letter no explanation no nothing just the bag thrown in the box. I called Customer Service the next day on Monday only to find out that Saint Laurent rejected the return because they said it was a scratch on the bag. How does a $1500.00 bag get a scratch on it. I had the bag for two days they had it for two weeks. If that was the case I would have returned it due to a scratch on it. I don't understand and although I bought the bag from Saks because Saint Laurent rejected the return Saks Customer Service stated there was nothing they could do. Basically I am out of $1500.00 because I do not want the bag and I cannot return it or replace it. PLEASE PLEASE PLEASE DO NOT PURCHASE ANYTHING FROM SAKS THAT YOU MIGHT RETURN. I know they do not care about their consumers but if there is enough complaints something will have to be done. They are robbing customers that have been loyal and who shop in their store. I wish it was something else I can do about this. If anyone reading this has any ideas please please let me know. Christmas ruined.
Claimed loss: $1500.00
Desired outcome: Refund or Exchange
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I contacted the local Saks, submitted an online complaint to the BBB, and also made an online report to the FTC (Federal Trade Commission). I finally got the help I needed.
Refund not received
Late November 2023, I purchased a pair of boots in a size 9. They were too small. I returned them, and purchased a size 9.5 (There was not an option to exchange). Shortly after, I received in the mail a pair of boots in a size 8, along with a note that my return was rejected because they thought I wore the boots. I just want my money back for the size 9 that I returned and never wore, and I want to return the size 8 boots that I did not order, nor wear. For weeks I have been calling Saks, and I am told to just keep waiting for FedEx to call me to schedule a pick up. FedEx never calls. I am seeing similar complaints online about Saks, and something fishy is going on with this business.
Claimed loss: $390.78
Desired outcome: full refund
During my last conversation with a Saks "supervisor", he would not acknowledge the photos I was asked to send, and he kept repeating like a broken record, "There is nothing else we can do, the warehouse has made their final decision"...over and over.. If i asked a question, he just repeated that (he said his name was Lester). I became even more infuriated being treated like that.
So, I made some other public complaints, like to the Better Business Bureau, I emailed the local Saks, and I submitted a complaint to the FTC (Federal Trade Commission). I finally received an email from someone within Saks that processed my refund and had Fedex pick up my boots. I will never purchase another item from them.
They need to arrest these people! They are stealing? I wonder how we can report them to the police?
I made an online complaint with he BBB, I emailed the local Saks for help, and I filed an online complaint with the FTC (Federal Trade Commission). I'm not sure which if those finally made someone solve my problem, but maybe try those three.
Will not refund my money. They are lying and saying I wore the shoes. Never even stood up in them!
Order of Train Wreck:
11.21 Boots delivered to my house
11.28 Received email that my item is on the way back to them
11.29 Distribution center received item
12.7 Received boots at my house for the second time
12.7 Emailed with customer service and they said they were returned to me in error.
12.7 Emailed with customer service and sent them several pictures of the boots confirming that they were not worn. They told me to send them back again.
12.8 I took the boots to Fed Ex
12.11 My return was delivered to distribution center
12.14 Emails with customer service saying that my return was not processed and I may receive the boots again
12.14 They issued an order for Fed Ex to pick up the boots again but I never received them for the third time
12.15 Return was denied due to boots being worn.
Today when talking with a supervisor they were giving up and said there’s nothing else for me to do. Even if they deliver the boots again they are not returnable even to the store.
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I am going through the exact same situation with Saks!
Saks approved return and refund and three weeks later send back damaged order that I was delivered to me
On December 16, 2023 I received a damaged delivery item upon opening the packet I saw a box full of feathers and I was very upset since this was a present for my son, which upon opening my package to wrap discovered the coat I was delivered was damaged. I immediately, reached out to Saks Fifth Avenue Costumer telephone contact number, which as stated on the recording on December 16, 2023 that the Saks Costumer Service Contact Number voice recording stated costumer service call line was experiencing higher then usual volumes of call and to use the Saks Fifth Avenue on-line service to inquire costumers’ concerns. Which on December 16, 2023 due to me not being able to speak to a Costumer Service Rep to discuss my order being delivered damage I reported my damage order via on-line and received confirmation return label which reflects me reporting on December 16, 2023 my order being delivered damaged. As I could not wait to speak to customer service rep since I had to figure out what I was going to give my son as present given the fact that I received a damage order that was ordered as present to be given to him.
On December 18, 2023, I reached back out to Saks Fifth Avenue's customer service department and spoke to Rene, Costumer Service Rep to advise him that my ordered was delivered damaged and was an item that I was giving to my son as a birthday present and when I received my order and opened the box. I was shocked to find the box was covered in feathers. I discovered that the coat was delivered damaged. I provided Rene Saks Fifth Avenue Costumer Service Rep pictures of the damaged item that was delivered on December 16, 2023, while I was on the telephone with Rene Saks Fifth Avenue Costumer Rep and as per email request shows Rene, Saks Fifth Avenue Rep and I (as documentation shows.) Rene stated that it was cleared that the item I received was delivered damaged as the original tags were still on the coat and as per Saks Fifth Avenue’s Return Policy states all merchants with original tags are fully refundable to merchants originally payment method. Since Saks Fifth Avenue was unable to provide me with a replacement, jacket due to the exact item being out of stock when I spoke to Rene Saks Fifth Avenue Rep on December 18, 2023 I was advised that I would be receiving a full refund back to my original payment method. I was told that my return label that I requested via on-line on December 16, 2023 (I have that return label that I requested the day the package was delivered to my exact address on December 16, 2023. But that he would be spending me a new return label to expedite my return, since my item was delivered damaged. I received Rene, Saks Fifth Avenue Costumer Rep new return label via email on December 18, 2023 at 3:34PM, (as documentation email shows he send the return label after reviewing pictures I send him of the damage order I received at 3:25pm on (as per documented email thread shows he reviewed at 3:25PM on December 18, 2024) and that I would be refunded for the full amount of the coat I purchased onto my original payment method. I then tracked my return and as of December 21, 2023 I was advised (as documentation shown that Saks Fifth Avenue was in receipt of my damaged delivery order and were working on refunding me through my original payment method.
On January 6, 2024 I received a package and upon opening it discovered that Saks Fifth had send me back the same damaged jacket that as per email thread shows they were refunding me for as per email thread states Saks Fifth Avenue would be honoring my damaged order return. I immediately reached out to a Saks Fifth Avenue Rep and explained my situation and why I had received the same damaged item that I had been told that was delivered to me damaged and Saks Fifth Avenue approved on January 18, 2023 was delivered damaged and would accepting as being returned as email tracking documentation showed. The Saks Costumer Service Rep stated that this was not acceptable and was going to be setting up a FEDEX pick up return to be scheduled for pick up on Monday, January 8, 2024 and that he would be documenting the situation and that I would be receiving a pick time from FedEx on when they would be picking up the return damaged order that Saks Fifth Avenue send me back after promising to return the damaged order that was delivered to me on December 18, 2023 and as stated on the return order that Saks Fifth Avenue acknowledging receiving and processing my refund on December 21, 2023 as documentation shows as per the Saks Fifth Avenue tracking form shows they received the damaged return package.
I did not receive a FEDEX Return email of the time FEDEX would be picking up the packet on Monday, January 8, 2024 that was sent back to me from Saks Fifth Avenue of the damaged order they stated they approved to be returned as per Saks Fifth Avenue approved as delivered damage and accept as a return as per the return label and documentation Saks Fifth Avenue stated they would be processing on December 18, 2023. So, I called back Saks Fifth Avenue Costumer Service again on January 8, 2024 and I was told that FEDEX pick up was not approved even though the first Saks Fifth Avenue Costumer Rep stated that FEDEX was emailing me time that they would be scheduled to pick up the package on Monday and now I am being told something different and that it would take four days for the package to be approved for return. First the package should have ever been send back since the Saks Fifth Avenue stated and acknowledged that the package was delivered damaged and processed my return as per December 18, 2023. I requested to speak to a Supervisor who was very unprofessional and stated that I was speaking the only person that could help and that I was send back the jacket due to the warehouse inspector stating the jacket was not delivered damaged enough it was delivered damaged and as per Saks Fifth Avenue Costumer Service Rep who reviewed the pictures I send to him on December 18, 2023 and he approved my return and provided me a expected new return label and I was emailed that my return was in processed, I was send on January 6, 2024 the same damaged jacket instead of being provided a refund that Saks Fifth Avenue promised as documented as per the request I made on January 16, 2023 as per my request on-line and as per my follow up conversation and approval I received on December 18, 2023 via Saks Costumer Service Rep. Instead I received no notification expect the damaged item that Saks Fifth Avenue agreed to refund me for back via mail is really unacceptable and failure for Saks Fifth Avenue to follow their return policy and return approval they agreed to do as per my request made on January 16, 2023 and as per approved by Saks Fifth Avenue Costumer Service Rep review and approval on December 18, 2023, due to the goat not being in stock to replace due to the damage order that was delivered to my exact address on December 16, 2023. I spoke to Saks Fifth Avenue’s Costumer Service Rep Supervisor who advised me that my return was not being accepted due to the Warehouse Inspectors stating the item was not damaged upon delivery and that since the delivery date was December 9, 2023 as FEDEX states below was delivered to Forest, NY area not to my exact address as the delivery was delivered on December 16, 2023, which was when I received the damaged package and reported the damaged delivery order, that it was worn. I stated that I did not received the package until December 16, 2023 and please see the tracking of the order delivery which tracks the package being delivered to Forest Hills, NY area on December 9, 2023 not to my exact address, so the delay of the delivery is what Saks Fifth Avenue claims is the reason they have send me back damaged order that they approved and accepted as of December 18, 2023 and as per the return being in their receipt and Saks Fifth Avenue was processing my return to turn around and send me the damage order back after three weeks from approving my damaged order delivery to be returned and processed for a refund.
Saks Fifth Avenue acknowledges that delivery of packages may state delivered, but not delivery to the costumer’s exact address. Saks Fifth Avenue states to allow extra time from the order stating delivered for the order to be delivered to the costumer’s exact address. So, I received a damage order on December 16, 2023 returned immediately on-line due to Saks Fifth Avenue Costumer service telephone contact line having a higher then Volume Costumer service calls which resulted in my reporting my damaged order on December 16, 2023 as notifying Saks Fifth Avenue and followed up with Saks Fifthg Avenue Costumer Service telephone line on January 18, 2023 providing pictures to Saks Fifth Avnue Costumer Service Rep and being approved a damage order returned label and sending back the damage order that Saks received on December 21, 2023 and states that my refund was in processed. That resulted in me receiving back three weeks the damaged order that was delivered damaged on December 16, 2023 and this was reported and now being told three weeks that I am not being refunded based on a delivery date that my delivered order was delivered to the Forest Hills, NY area not to my address until December 16, 2023 which Saks Fifth Avenue acknowledged as an issue and advises costumers to allow additional time for delivery even though tracking states delivered? I was lied to my Saks Fifth Avenue and they failed to advise as per their policy to state that delivered damaged goods cannot returned, especially given the fact that they agreed to refund me for the damaged delivered item and send me back three weeks the damaged order without any pervious via email or telephone contact updates. This is horrifying how a reputable Store that I have been shopping at since a baby would disregard and lie to costumers. I see that over the past two months there have been numerous complaints made by costumers who treated the way I was and this is really concerning that Saks Fifth Avenue would violate costumer’s rights and provide the worst costumer service to valued customers. Please note that the Saks Costumer Service Reps should not be sending out damaged order and acknowledging and approving damaged order returns.
Claimed loss: $359.29
Desired outcome: I would like to receive my refund as I was promised via documentation on January 18, 2023
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On December 16, 2023 I received a damaged delivery order ([protected]) that I placed with Saks Fifth Avenue on December 6, 2023 on-line upon opening my order I saw a box full of feathers and I was very upset since this was a present for my son, which upon opening my package to wrap discovered the coat I was delivered was damaged. I immediately, reached out to Saks Fifth Avenue Costumer telephone contact number, which as stated on the recording on December 16, 2023 that the Saks Costumer Service Contact Number voice recording stated costumer service call line was experiencing higher than usual volumes of call and to use the Saks Fifth Avenue on-line service to inquire costumers’ concerns. Which on December 16, 2023 due to me not being able to speak to a Costumer Service Rep to discuss my order being delivered damage I reported my damage order via on-line and received confirmation return label which reflects me reporting on December 16, 2023 my order being delivered damaged (please see attached proof of me reporting my order was delivered damaged. Due to me not being able to be on hold for over an hour to speak to customer service rep since I had to figure out what I was going to give my son as a replacement present given the fact that I received a damage order that was ordered as present to be given to him.
On December 18, 2023, I followed up by reaching back out to Saks Fifth Avenue's customer service department again and spoke to Rene, Costumer Service Rep to advise him that my ordered was delivered damaged and was an item that I was giving to my son as a present and when I received my order and opened the box. I was shocked to find the box was covered in feathers to discover that the coat was delivered damaged. I provided Rene Saks Fifth Avenue Costumer Service Rep pictures of the damaged item that was delivered on December 16, 2023, while I was on the telephone with Rene Saks Fifth Avenue Costumer Rep and as per email request shows Rene, Saks Fifth Avenue Rep and I (as attached documentation shows.) Rene stated that it was cleared that the item I received was delivered damaged as the original tags were still on the coat and as per Saks Fifth Avenue’s Return Policy states all merchants with original tags are fully refundable to merchants originally payment method. Since Saks Fifth Avenue was unable to provide me with a replacement, jacket due to the exact item being out of stock when I spoke to Rene Saks Fifth Avenue Rep on December 18, 2023 I was advised that I would be receiving a full refund back to my original payment method. I was told that my return label that I requested via on-line on December 16, 2023 (I have that return label that I requested the day the package was delivered to my exact address on December 16, 2023. But that he would be spending me a new return label to expedite my return, since my item was delivered damaged. I received Rene, Saks Fifth Avenue Costumer Rep new return label via email on December 18, 2023 at 3:34PM, (as documentation email shows he send the return label after reviewing pictures I send him of the damage order I received at 3:25pm (as per documented email thread shows he reviewed at 3:25PM on December 18, 2024 and deemed that the merchants was delivered damaged) and that I would be refunded for the full amount of the coat I purchased onto my original payment method. I then tracked my return and as of December 21, 2023 I was advised (as documentation shown that Saks Fifth Avenue was in receipt of my damaged delivery order and were working on refunding me through my original payment method.
To my shock on January 6, 2024 I received a package and upon opening it discovered that Saks Fifth had send me back the same damaged jacket that as per email thread shows Saks Fifth Avenue acknowledged on December 18, 2023 was delivered damaged and stated they were refunding me for as per email thread states Saks Fifth Avenue and was sorry for the item being delivered in this condition and that Saks Fifth Avenue after reviewing the pictures I send to Rene, Saks Fifth Avenue Costumer Service Rep reviewed and approved my return on December 18, 2023 (as documented recorded Costumer Service Telephone Department has on file, since all calls are recorded and as documentation I have clearly states.) would be refunding me to my original payment method. I immediately reached out to a Saks Fifth Avenue Rep and explained my situation and asked why I had received the same damaged item that I had been told that was delivered back three weeks later the same damaged item that Saks Fifth Avenue approved on December 18, 2023 was delivered damaged and approved my returned as email tracking documentation showed. The Saks Costumer Service Rep stated that this was not acceptable and was going to be setting up a FEDEX pick up return to be scheduled to pick up the damaged item I was send back by Saks Fifth Avenue three weeks after Saks Fifth Avenue approved to return my damaged item that was delivered to me on December 16, 2023 and followed up with Costumer Service Rep via telephone on December 18, 2023 for pick up on Monday, once again on January 8, 2024 and that he would be documenting the situation and that I would be receiving a pick time from FedEx on Monday, January 8, 2023 and that Saks Fifth Avenue would be picking up the return damaged order that Saks Fifth Avenue send me back after promising to return the damaged order that was delivered to me on December 16, 2023 and as stated on the return order that Saks Fifth Avenue acknowledging receiving and processing my refund damage item as of December 21, 2023 (as documentation shows as per the Saks Fifth Avenue tracking form shows they received the damaged return package. )
I did not receive a FEDEX Return email after getting off the phone with the Saks Fifth Avenue Rep as he promised would be send by FEDEX. So, after waiting I reached out again to Saks Fifth Avenue Costumer Service Rep on Monday, January 8, 2024 and explained my situation that I reported on January 6, 2024 when I received back the damaged item with no explanation as to why I received the damaged coat back three weeks after I was approved and Saks Fifth Avenue acknowledging the coat was damaged as per my long conversation I had with Saks Fifth Avenue on December 18, 2023 and as per on-line notification that I made also on December 16, 2023 due to Costumer Telephone Contact being overwhelmed with higher than usual telephone calls on the day my damaged delivery was delivered to my exact address. when the coat was delivered to me and I discovered the coat was damaged. that was sent back to me from Saks Fifth Avenue of the damaged order they stated they approved to be returned as per Saks Fifth Avenue approved as delivered damage and accept as a return as per the return label and documentation Saks Fifth Avenue stated they would be processing on December 18, 2023. So, I called back Saks Fifth Avenue Costumer Service again on January 8, 2024 and I was told that FEDEX pick up was not approved even though the first Saks Fifth Avenue Costumer Rep stated that FEDEX was emailing me time that they would be scheduled to pick up the package on Monday and now I am being told something different and that it would take four days for the package to be approved for return. First the package should have ever been send back since the Saks Fifth Avenue stated and acknowledged that the package was delivered damaged and processed my return as per December 18, 2023. I requested to speak to a Supervisor who was very unprofessional and stated that I was speaking the only person that could help and that I was send back the jacket due to the warehouse inspector stating the jacket was not delivered damaged enough it was delivered damaged and as per Saks Fifth Avenue Costumer Service Rep who reviewed the pictures I send to him on December 18, 2023 and he approved my return and provided me a expected new return label and I was emailed that my return was in processed, I was send on January 6, 2024 the same damaged jacket instead of being provided a refund that Saks Fifth Avenue promised as documented as per the request I made on January 16, 2023 as per my request on-line and as per my follow up conversation and approval I received on December 18, 2023 via Saks Costumer Service Rep. Instead I received no notification expect the damaged item that Saks Fifth Avenue agreed to refund me for back via mail is really unacceptable and failure for Saks Fifth Avenue to follow their return policy and return approval they agreed to do as per my request made on January 16, 2023 and as per approved by Saks Fifth Avenue Costumer Service Rep review and approval on December 18, 2023, due to the goat not being in stock to replace due to the damage order that was delivered to my exact address on December 16, 2023. I spoke to Saks Fifth Avenue’s Costumer Service Rep Supervisor who advised me that my return was not being accepted due to the Warehouse Inspectors stating the item was not damaged upon delivery and that since the delivery date was December 9, 2023 as FEDEX states below was delivered to Forest, NY area not to my exact address as the delivery was delivered on December 16, 2023, which was when I received the damaged package and reported the damaged delivery order, that it was worn. I stated that I did not received the package until December 16, 2023 and please see the tracking of the order delivery which tracks the package being delivered to Forest Hills, NY area on December 9, 2023 not to my exact address, so the delay of the delivery is what Saks Fifth Avenue claims is the reason they have send me back damaged order that they approved and accepted as of December 18, 2023 and as per the return being in their receipt and Saks Fifth Avenue was processing my return to turn around and send me the damage order back after three weeks from approving my damaged order delivery to be returned and processed for a refund.
Saks Fifth Avenue acknowledges that delivery of packages may state delivered, but not delivery to the costumer’s exact address. Saks Fifth Avenue states to allow extra time from the order stating delivered for the order to be delivered to the costumer’s exact address. So, I received a damage order on December 16, 2023 returned immediately on-line due to Saks Fifth Avenue Costumer service telephone contact line having a higher then Volume Costumer service calls which resulted in my reporting my damaged order on December 16, 2023 as notifying Saks Fifth Avenue and followed up with Saks Fifth Avenue Costumer Service telephone line on January 18, 2023 providing pictures to Saks Fifth Avenue Costumer Service Rep and being approved a damage order returned label and sending back the damage order that Saks received on December 21, 2023 and states that my refund was in processed. That resulted in me receiving back three weeks the damaged order that was delivered damaged on December 16, 2023 and this was reported and now being told three weeks that I am not being refunded based on a delivery date that my delivered order was delivered to the Forest Hills, NY area not to my address until December 16, 2023 which Saks Fifth Avenue acknowledged as an issue they have with the delivery carrier and advises costumers to allow additional time for delivery even though tracking states delivered to the costumer’s area not their exact address? I was lied to my Saks Fifth Avenue and they failed to advise as per their policy to state that delivered damaged goods cannot returned, especially given the fact that they agreed to refund me for the damaged delivered item on December 16, 2023 via on-line and via telephone conversation that I had with Rene Saks Fifth Avenue Rep on December 18, 2023 when my returned was approved by Saks Fifth Avenue Rep. But to lie and send back the damaged item three weeks later with no explanation or notification contracts what documentation as per the tracking order states a refund was being process as per tracking that Saks Fifth Avenue received the damage package back to them on December 21, 2023(as documentation shows.) But to lie and send back three weeks the damaged order with no explanation is criminal. This is horrifying how a reputable Store that I have been shopping at since a baby would disregard and lie to costumers. I see that over the past two months there have been numerous complaints made by costumers who experienced the same dishonest and illegal treatment that I have been subjected to by Saks Fifth Avenue. This is really concerning that Saks Fifth Avenue would violate costumer’s rights and provide the worst costumer service to valued customers. Please note that the Saks Costumer Service Reps should not be sending back out damaged order after approving return and refunds based on delivery system that Saks Fifth Avenue acknowledges as an issue as per their delivery policy. The Saks Costumer Service Supervisor Rep that I spoke to on January 8, 2024 Frank stated that the situation was unacceptable to be returned back to me three weeks later after Saks Fifth Avenue approved my damage delivered item and to follow up with Costumer Service in three days to find out when the resend damaged item that was reported and I was told that I was being refunded and then hours later (received an email that Saks Fifth Avenue refused to take back the damage coat they send back to me three weeks later after they approved and inspected my return as per my conversation that I had on December 18, 2023 (as documentation shows I was promised was as of this day as per records show was occurring.) But to be treated in this fashion is horrible and Saks Fifth Avenue treating costumers like criminals, due to no fault of their own and accusing them worn merchant due to a delivery carrier flaw that Saks Fifth Avenue states to allow extra days to f On December 16, 2023 I received a damaged delivery order that I placed with Saks Fifth Avenue ON December 6, 2023 on-line upon opening my order I saw a box full of feathers and I was very upset since this was a present for my son, which upon opening my package to wrap discovered the coat I was delivered was damaged. I immediately, reached out to Saks Fifth Avenue Costumer telephone contact number, which as stated on the recording on December 16, 2023 that the Saks Costumer Service Contact Number voice recording stated costumer service call line was experiencing higher than usual volumes of call and to use the Saks Fifth Avenue on-line service to inquire costumers’ concerns. Which on December 16, 2023 due to me not being able to speak to a Costumer Service Rep to discuss my order being delivered damage I reported my damage order via on-line and received confirmation return label which reflects me reporting on December 16, 2023 my order being delivered damaged (please see attached proof of me reporting my order was delivered damaged. Due to me not being able to be on hold for over an hour to speak to customer service rep since I had to figure out what I was going to give my son as a replacement present given the fact that I received a damage order that was ordered as present to be given to him.
On December 18, 2023, I followed up by reaching back out to Saks Fifth Avenue's customer service department again and spoke to Rene, Costumer Service Rep to advise him that my ordered was delivered damaged and was an item that I was giving to my son as a present and when I received my order and opened the box. I was shocked to find the box was covered in feathers to discover that the coat was delivered damaged. I provided Rene Saks Fifth Avenue Costumer Service Rep pictures of the damaged item that was delivered on December 16, 2023, while I was on the telephone with Rene Saks Fifth Avenue Costumer Rep and as per email request shows Rene, Saks Fifth Avenue Rep and I (as attached documentation shows.) Rene stated that it was cleared that the item I received was delivered damaged as the original tags were still on the coat and as per Saks Fifth Avenue’s Return Policy states all merchants with original tags are fully refundable to merchants originally payment method. Since Saks Fifth Avenue was unable to provide me with a replacement, jacket due to the exact item being out of stock when I spoke to Rene Saks Fifth Avenue Rep on December 18, 2023 I was advised that I would be receiving a full refund back to my original payment method. I was told that my return label that I requested via on-line on December 16, 2023 (I have that return label that I requested the day the package was delivered to my exact address on December 16, 2023. But that he would be spending me a new return label to expedite my return, since my item was delivered damaged. I received Rene, Saks Fifth Avenue Costumer Rep new return label via email on December 18, 2023 at 3:34PM, (as documentation email shows he send the return label after reviewing pictures I send him of the damage order I received at 3:25pm (as per documented email thread shows he reviewed at 3:25PM on December 18, 2024 and deemed that the merchants was delivered damaged) and that I would be refunded for the full amount of the coat I purchased onto my original payment method. I then tracked my return and as of December 21, 2023 I was advised (as documentation shown that Saks Fifth Avenue was in receipt of my damaged delivery order and were working on refunding me through my original payment method.
To my shock on January 6, 2024 I received a package and upon opening it discovered that Saks Fifth had send me back the same damaged jacket that as per email thread shows Saks Fifth Avenue acknowledged on December 18, 2023 was delivered damaged and stated they were refunding me for as per email thread states Saks Fifth Avenue and was sorry for the item being delivered in this condition and that Saks Fifth Avenue after reviewing the pictures I send to Rene, Saks Fifth Avenue Costumer Service Rep reviewed and approved my return on December 18, 2023 (as documented recorded Costumer Service Telephone Department has on file, since all calls are recorded and as documentation I have clearly states.) would be refunding me to my original payment method. I immediately reached out to a Saks Fifth Avenue Rep and explained my situation and asked why I had received the same damaged item that I had been told that was delivered back three weeks later the same damaged item that Saks Fifth Avenue approved on December 18, 2023 was delivered damaged and approved my returned as email tracking documentation showed. The Saks Costumer Service Rep stated that this was not acceptable and was going to be setting up a FEDEX pick up return to be scheduled to pick up the damaged item I was send back by Saks Fifth Avenue three weeks after Saks Fifth Avenue approved to return my damaged item that was delivered to me on December 16, 2023 and followed up with Costumer Service Rep via telephone on December 18, 2023 for pick up on Monday, once again on January 8, 2024 and that he would be documenting the situation and that I would be receiving a pick time from FedEx on Monday, January 8, 2023 and that Saks Fifth Avenue would be picking up the return damaged order that Saks Fifth Avenue send me back after promising to return the damaged order that was delivered to me on December 16, 2023 and as stated on the return order that Saks Fifth Avenue acknowledging receiving and processing my refund damage item as of December 21, 2023 (as documentation shows as per the Saks Fifth Avenue tracking form shows they received the damaged return package. )
I did not receive a FEDEX Return email after getting off the phone with the Saks Fifth Avenue Rep as he promised would be send by FEDEX. So, after waiting I reached out again to Saks Fifth Avenue Costumer Service Rep on Monday, January 8, 2024 and explained my situation that I reported on January 6, 2024 when I received back the damaged item with no explanation as to why I received the damaged coat back three weeks after I was approved and Saks Fifth Avenue acknowledging the coat was damaged as per my long conversation I had with Saks Fifth Avenue on December 18, 2023 and as per on-line notification that I made also on December 16, 2023 due to Costumer Telephone Contact being overwhelmed with higher than usual telephone calls on the day my damaged delivery was delivered to my exact address. when the coat was delivered to me and I discovered the coat was damaged. that was sent back to me from Saks Fifth Avenue of the damaged order they stated they approved to be returned as per Saks Fifth Avenue approved as delivered damage and accept as a return as per the return label and documentation Saks Fifth Avenue stated they would be processing on December 18, 2023. So, I called back Saks Fifth Avenue Costumer Service again on January 8, 2024 and I was told that FEDEX pick up was not approved even though the first Saks Fifth Avenue Costumer Rep stated that FEDEX was emailing me time that they would be scheduled to pick up the package on Monday and now I am being told something different and that it would take four days for the package to be approved for return. First the package should have ever been send back since the Saks Fifth Avenue stated and acknowledged that the package was delivered damaged and processed my return as per December 18, 2023. I requested to speak to a Supervisor who was very unprofessional and stated that I was speaking the only person that could help and that I was send back the jacket due to the warehouse inspector stating the jacket was not delivered damaged enough it was delivered damaged and as per Saks Fifth Avenue Costumer Service Rep who reviewed the pictures I send to him on December 18, 2023 and he approved my return and provided me a expected new return label and I was emailed that my return was in processed, I was send on January 6, 2024 the same damaged jacket instead of being provided a refund that Saks Fifth Avenue promised as documented as per the request I made on December 16, 2023 as per my request on-line and as per my follow up conversation and approval I received on December 18, 2023 via Saks Costumer Service Rep. Instead I received no notification expect the damaged item that Saks Fifth Avenue agreed to refund me for back via mail is really unacceptable and failure for Saks Fifth Avenue to follow their return policy and return approval they agreed to do as per my request made on January 16, 2023 and as per approved by Saks Fifth Avenue Costumer Service Rep review and approval on December 18, 2023, due to the goat not being in stock to replace due to the damage order that was delivered to my exact address on December 16, 2023. I spoke to Saks Fifth Avenue’s Costumer Service Rep Supervisor who advised me that my return was not being accepted due to the Warehouse Inspectors stating the item was not damaged upon delivery and that since the delivery date was December 9, 2023 as FEDEX states below was delivered to Forest, NY area not to my exact address as the delivery was delivered on December 16, 2023, which was when I received the damaged package and reported the damaged delivery order, that it was worn. I stated that I did not received the package until December 16, 2023 and please see the tracking of the order delivery which tracks the package being delivered to Forest Hills, NY area on December 9, 2023 not to my exact address, so the delay of the delivery is what Saks Fifth Avenue claims is the reason they have send me back damaged order that they approved and accepted as of December 18, 2023 and as per the return being in their receipt and Saks Fifth Avenue was processing my return to turn around and send me the damage order back after three weeks from approving my damaged order delivery to be returned and processed for a refund.
Saks Fifth Avenue acknowledges that delivery of packages may state delivered, but not delivery to the costumer’s exact address. Saks Fifth Avenue states to allow extra time from the order stating delivered for the order to be delivered to the costumer’s exact address. So, I received a damage order on December 16, 2023 returned immediately on-line due to Saks Fifth Avenue Costumer service telephone contact line having a higher then Volume Costumer service calls which resulted in my reporting my damaged order on December 16, 2023 as notifying Saks Fifth Avenue and followed up with Saks Fifth Avenue Costumer Service telephone line on January 18, 2023 providing pictures to Saks Fifth Avenue Costumer Service Rep and being approved a damage order returned label and sending back the delivered damage order that Saks Fifth Avenue received on December 21, 2023 and states that my refund was in processed (documentation states and continued to state as of January 9, 2024, so why am I now being advised as of January 9, 2023 email that Saks Fifth Avenue first communication that was made from December 18, 2024 that they were not honoring the delivered damage order that Saks Fifth Avenue approved after inspecting and refund me my original paymen, due to the delivered damage order not being able to be replaced as it was out of stock as per Rene, Saks Fifth Avenue stated to me. At no time during the recorded conversation was I told by Rene, of the fact that after Saks Fifth Avenue inspected and approved returning the delivered damage order that I received on December 16, 2023 and FEDEX that the package was delivered to Forest Hills area not to my exact home until December 16, 2023 that Saks had the right to not communicate that this was not occurring, but sends back without any explanation that they were returning the delivered damage order they approved and accepted as a return. That resulted in me receiving back three weeks after reviewing a clearly documented approved return and refund agreement that Saks Fifth Avenue (see attached documentation) was going to be completed as per their return and inspected approval that occurred on December 18, 2023. Saks Fifth Avenue acknowledged as an issue they have with the delivery carrier and advises costumers to allow additional time for delivery even though tracking states delivered to the costumer’s area not their exact address? I was lied to my Saks Fifth Avenue and they failed to advise as per their policy to state that delivered damaged goods cannot returned, especially given the fact that they agreed to refund me for the damaged delivered item on December 16, 2023 via on-line and via telephone conversation that I had with Rene Saks Fifth Avenue Rep on December 18, 2023 when my returned was approved by Saks Fifth Avenue Rep. But to lie and send back the damaged item three weeks later with no explanation or notification contracts what documentation as per the tracking order states a refund was being process as per tracking that Saks Fifth Avenue received the damage package back to them on December 21, 2023(as documentation shows.) But to lie and send back three weeks the damaged order with no explanation is criminal. This is horrifying how a reputable Store that I have been shopping at since a baby would disregard and lie to costumers. I see that over the past two months there have been numerous complaints made by costumers who experienced the same dishonest and illegal treatment that I have been subjected to by Saks Fifth Avenue. This is really concerning that Saks Fifth Avenue would violate costumer’s rights and provide the worst costumer service to valued customers. Please note that the Saks Costumer Service Reps should not be sending back out damaged order after approving return and refunds based on delivery system that Saks Fifth Avenue acknowledges as an issue as per their delivery policy. The Saks Costumer Service Supervisor Rep that I spoke to on January 8, 2024 Frank stated that the situation was unacceptable to be returned back to me three weeks later after Saks Fifth Avenue approved my damage delivered item and to follow up with Costumer Service in three days to find out when the resend damaged item that was reported and I was told that I was being refunded and then hours later (received an email that Saks Fifth Avenue refused to take back the damage coat they send back to me three weeks later after they approved and inspected my return as per my conversation that I had on December 18, 2023 (as documentation shows I was promised was as of this day as per records show was occurring.) But to be treated in this fashion is horrible and Saks Fifth Avenue treating costumers like criminals, due to no fault of their own and accusing them worn merchant due to a delivery carrier flaw that Saks Fifth Avenue states to allow extra days to be delivered, so to base my situation on a flaw during the holidays that Saks Fifth Avenue acknowledges as a flaw and states to give extra time for delivery as the delivery carrier tracking states delivered, but to give extra due to the carrier not delivering to the costumer address as the reason why the items was not delivered to the costumer with explanation contraction to the attached documentation were as of January 9, 2023 states refund in process is a huge issue and confirms Saks Fifth Avenue acknowledging they received the damaged delivered itemed back and refund was being processed as per Saks Fifth Avenue approving my return as per the conversation I had with Rene, Saks Fifth Avenue Rep that occurred on December 18, 2023 confirming that I Saks Fifth Avenue delivered me damage item on January 16, 2023 which I reported on-line due to being unable to speak to a costumer rep on December 16, 2023 when I received my package at my exact address, there is not documentation from December 18 to January 8, 2023 that Saks Fifth Avenue was sending me back the damage coat three weeks after stating my return was approved with no explanation until I reached out to Saks Fifth Avenue Customer Service Department were on the recorded line were I was told by Saks Avenue Service Telephone that I received back three weeks later the same damage item that as of January 9, 2024 (as attachment shows Saks Fifth Avenue processing my refund of the damaged order that Saks Fifth Avenue approved and inspected as per the conversation I had with a Saks Fifth Avenue Rep approved, no where does it state that Saks Fifth Avenue was not horning their approved return and sending me back the damage order due to an error of delivery that Saks acknowledges as a delivery carrier flaw. I was approved for a damaged delivered order told that this was unacceptable and the rep was arranging for FedEx to pick my package and that the situation was unacceptable. Especially after documentation and Saks Fifth Avenue approved my return on December 18, 2023 when I followed up with the Customer Service Department and they were provided pictures of the delivered damage order I received on December 16, 2023. that was approved to be returned and I am receiving a refund, nowhere does it state that three weeks later the return item accepted and approved to be returned by Saks Fifth Avenue was being returned back to me and my approved returned was canceled. Instead Saks Fifth Avenue inspected and approved the damaged delivered, acknowledge they received back the damage delivered order, but instead without any communication until January 9, 2023 after report the package being send back to me in the same delivered damaged condition with no reason to why this was not communicated prior to what is documented (as documentation attached clear states that contracts the actions that I have been subjected to as of January 6, 2024 when I was shocked due to lack of communication and contraction of the documentation that Saks Fifth Avenue approved my delivered damage package efund is being processed.) This is totally illegal and the most unprofessional handled situation that goes against Saks Fifth Avenue Costumer Service bill of rights order and or have this documented anywhere is lying to costumer (please see of sending me back a damaged report item that Saks Fifth Avenue approved to be returned for a delivery that was send during the holidays on December 16, 2023 is disgusting, but to send the damage coat back even though all documentation states that a refund was in process I have attached a print out of all evidence as of today that shows Saks received the damaged order and Saks Fifth Avenue was processing my refund to turn around send me back the damage coat three weeks later after approving and stating that due to the same coat not being in stock when I spoke to Rene Saks Fifth Avenue Rep stated was out of stock and that they would issue me a refund. Please be advised as clearly stated on the recorded call and as clearly documented Saks Fifth Avenue approved and documented that my refund was in process, where is the communication package and Saks Fifth Avenue was not honoring the refund that Saks Fifth Avenue approved on December 18, 2023 as documentation shows up to January 9, 2024 is an injustice and validates the Costumer Service Bill of Rights that Saks Fifth Avenue stands behind. Costumers can not be accountable for anything but the approval that Saks Fifth Avenue approved and inspected that I may order was delivered damaged as per the approval that occurred on December 16, 2022, instead Saks Fifth Avenues actions are illegal, especially when it is based on facts that are not correct and Saks Fifth Avenue should take this up with their Costumer Service Department that inspected and approved my return and refund as clearly documented they would do. No where prior to the approval of my return and refund was it every communicated via documentation that this was not occurring and sending back a damage delivered back to a costumer after approving and inspecting my delivered damage order that I immediately report and was approved to receive as of December 18, 2023 and to send back to me the damage delivered item back three weeks later which is not documented on the order tracking refund that Saks Fifth Avenue was not horning their approved and inspected delivered damaged order after December 18, 2023 is a violation of Saks Fifth Avenue Costumer Service Bill of Rights, especially given the fact that it was ever communicated to me after December 18, 2023. Saks refuses to assistance or honor what they approved, inspected and agreed to refund me for delivered damaged order as per documentation shows. Please show me the prove that my order was delivered to my exact address on 12/09/2023, especially given the fact that as per Saks Fifth Avenue states please be advised the following for delivers:
Also, it is very considering that Saks Fifth Avenue send back the damage order that lacks any notification they would be doing after December 18, 2023 three weeks after inspecting and approving being returned to my original payment method. Instead I send back the damage delivered order with zero communication, but by receiving the package and that my case was being closed within three days, days before their holiday policy is criminal. So, for the record Saks Fifth Avenue can not come back and state that the delivered damage order that Saks Fifth Avenue approved and inspected that order was delivered damaged and sending back three weeks after documenting and approving a return and refund turn around and lie that this delivered damage order issue is out of the time frame of the return policy, because that is not correct and violation of the Costumer Service Bill of Rights. This situation was addressed and Saks Fifth Avenue actions were illegal and again why would the jacket be returned on January 6, 2023, especially when all evidence clearly shows that Saks Fifth Avenue approved, accepted and processing my refund after I received a delivered damage order and not honor or communicating any of the actions of Saks Fifth Avenue not honoring and doing what they documented and approved they would do as of December 18, 2023 and on December 16, 2023 (which was my first report of my delivered damage order.) Saks Fifth Avenue please follow up with facts and evidence of the delivery of my package that was not delivered to my exact address until December 16, 2023. Again, why was this not discussed with me on December 18, 2023 when Saks approved, inspected and agreed as per documentation shows as of today would be refunded, since the coat was out of stock when I requested that the coat be replaced on the December 18, 2023? So, please take care of the refund process that Sake Fifth Avenue agreed to do as documented on December 18, 2023 when the Saks Fifth Avenue Costumer Service Rep, Rene inspected the delivered damaged order I received, and approved refund process as clearly documented on the return tracking form that does not reflect Saks Fifth Avenue returning the delivered damage order back to me on January 6, 2023. This is very illegal practice that Saks Fifth Avenue is promoting.
Please note that as of January 9, 2024 after I requested to speak to some to someone from Saks Fifth Avenue Cooperate Office at [protected] through a Saks Fifth Avenue Rep who after advising Saks Fifth Avenue I was told that someone will be contacting from a number that the customer service rep was unable to tell me the contact number that I should be expecting a call from, which is another reflection of the horrible level of customer service Saks Fifth Avenue honors after the actions I have been subjected to as of December 16, 2023 and on December 18, 2023 when I was approved and as doc documentation shows Saks Fifth Avenue agreed after inspecting and approving my refund. How does Saks Fifth Avenue condone their Customer Service Department to violate their policies? I was advised by Saks Fifth Avenue Costumer Rep Supervisor on-going lies and that there was nothing I could do, after Saks Fifth Avenue approved and inspected the delivered damage order be returned and refunded to my original payment was to report Saks Fifth Avenue to the Better Business Brough and dispute the charges with my credit card company as an outcome of delivered damage order that Saks Fifth Avenue approved be returned and I be refund to my original payment method on December 18, 2023 is very dishonoring and violates Saks Fifth Avenue Costumer Service Bill of Rights. To have no communication, but to be send back the delivered damage order that Saks Fifth Avenue honored and documented they would accept as a return and as stated refund in process is illegal and sneaky/untruth actions costumer service practices that Saks Fifth Avenue is allowing their costumers to be subjected to.
Please contact me at 718-877-9491or at melissasilagyi@yahoo.com showing me were Saks Fifth Avenue communicated to me from December 21, 2023 to January 6, 2024 that they were not horning the approved return and refund that Saks Fifth Avenue stated they were horning that resulted in me reciving the damaged delivered order send back to me (which again documentation to January 9, 2024 reflect refund in process as documentation saved on January 9, 2024 shows, where does it state that package was send back to me on January6, 2024 this is disgusting and Saks Fifth Avenue shame on you for allowing Saks Fifth Avenue Costumer Service Department at [protected]-SAKS be allowed to treat and not communicate actions that they are stating reflecting Saks Fifth Avenue is horning as all evidence from December 16 to today show Saks Fifth Avenue was processing my refund after receiving the returned delivered damage order I reported via on-line December 16, 2023(as attached return label shows I reported upon delivery of package on December 16, 2023 and as approved by Rene Saks Fifth Avenue Rep inspected an approved return and refund after inspecting the delivered damage order on December 18, 2023.) No communication was provided but a return package of the delivered damage order that Saks Fifth Avenue approved to be returned and I be refunded as stated on recorded call on December 18. 2023.
Return of item
I returned a dress order #[protected] and it was sent back saying it appeared to have damage from wear. I had not worn the dress. It appeared to be miss inspected. I did take it back to Saks in Chicago on 1/5/24 and had a manager look at it. She told me she could not take it back since it was an online purchase but saw nothing wrong with the dress. She gave me an [protected] number to call.
The first person I spoke too on 1/5/24 agreed to send me a return slip but told me to call back on 1/8/24 because it was not in the system yet as received by me. I call back on 1/8/24 and spoke to two people who refused to let me return the unworn dress and said there was no way for them to generate a return slip. Then he hung up on me!
Desired outcome: Since the return of my item was unwarranted and a Sak Fifth Ave. manager agreed the dress was mis inspected and said she would take it back. I would like a return slip so I can return the dress as sonn as possible.
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I paid for express 1-2 business days but it came 6 days later
I placed an order for a Ralph Lauren polo shirt for my son and paid an extra $30 for express shipping but I didn't get it on time. So now I'm returning it. But I want a refund for my $30. It was pointless. I placed the order on the 6th of December, I then got an email on the 7th of December saying it was shipped but I got an email on the 13th of December saying I should receiving it today.
Claimed loss: express shipping costs $30
Desired outcome: I want my money back. I did not get it in, in time.
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Sweatshirt ordered online
I ordered an Isabel Marant sweatshirt Nov. 30 via regular, free shipping. Dec. 1, I was notified my order had shipped, and the tracking number showed that OnTrac was the shipping carrier. I've had issues with OnTrac previously, so I contacted SFA customer service and asked if they could contact OnTrac and have the package re-routed to a SFA store closest to me. If I had known they were going to ship via OnTrac, I never would have placed the order. The customer service rep said they couldn't do that. I asked if they could contact OnTrac, and request the package be re-routed back to SFA, so I could avoid any issues with delivery. CS said they couldn't do that, either. I contacted OnTrac, who told me that in fact SFA can request return, or reroute to another address. OnTrac also said they'd attempt to hold delivery, but that they don't usually do that. Tracking shows that my package was delivered Dec. 4. No package. Nowhere. OnTrac verified that the package was delivered to the correct address. I filed a police report today, Dec. 7. The officer told me to contact SFA about getting reimbursed, and he gave me a police report number. I contacted SFA, and they told me that since the tracking shows delivered, they wouldn't issue a replacement or reimbursement. Most upsetting is that they used a shipping carrier that doesn't allow customers to pick up at a facility, and the SFA CS refused to reroute to a store. I tried to do my part to avoid any delivery issues, but SFA was unhelpful. Now I am out $200.00 for my purchase. I'll never order/purchase from them again especially since they won't use a carrier that allows package holding. SFA won't do their part to avoid delivery issues for customers, and then when there are issues (that they could have avoided), they just refuse to offer any compensation. I will never use this company again. Who uses a shipping carrier that doesn't allow customers a safe place to get their packages in this day and age anyways?!
Claimed loss: $200
Desired outcome: $200 reimbursement
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Promo offer hellobfsf
I placed an order for over $150 and did not receive the promo offer. The reason I was told was that the items purchased did not qualify. My order number was [protected]. To find my error, I went back over my order process. I went to your website and on the top left it said "spend only $150 & earn a $75 gift card" "use code HELLOBFSF". Nothing else. Over to the right it said 15% off beauty products see details. When I read the "details", it did not mention that items must qualify. I went to the beauty products and placed an order for $150+. I entered the code and it said code already applied. I placed the order, but felt uncomfortable with no mention of the gift certificate. When I contacted customer service, after 45 minutes I was told that the items did not qualify for the offer. In reviewing my order process, there was nothing to indicate that the items did not "qualify" or even needed to qualify. The original advertisement did not mention "items must qualify" and since NO beauty products qualified there was nothing to indicate that there was a qualification necessary. I was later told that I needed to scroll over and read the fine print. and when I did I saw no mention of needed to qualify
Is Saks the kind of place that you need to be on your guard? It seems so. Or, worse, Saks is a predator?
Claimed loss: $75
Desired outcome: I want my promotional gift certificate
Overview of Saks Fifth Avenue complaint handling
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Saks Fifth Avenue Contacts
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Saks Fifth Avenue phone numbers+1 (877) 551-7257+1 (877) 551-7257Click up if you have successfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number 0 0 users reported that they have successfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number Click down if you have unsuccessfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number 0 0 users reported that they have UNsuccessfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number
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Saks Fifth Avenue emailsservice@saks.com100%Confidence score: 100%Supportservice@saksfifthavenue.com76%Confidence score: 76%support
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Saks Fifth Avenue address225 Liberty Street, 31st Floor, New York, New York, 10281-0097, United States
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Saks Fifth Avenue social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Saks Fifth Avenue contacts
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