Saks Fifth Avenue – I purchased two dresses that were all wrong orders.

I am writing to express my dissatisfaction with my recent purchase experience at Saks fifth avenue. In July 2024, I ordered a dress for a wedding, but I received the wrong item. I promptly contacted customer service and spoke with a manager who instructed me to return the dress and assured me that I would receive a refund within 7 business days. I followed the instructions and returned the dress, but after 7 business days, no refund was issued.

When I contacted customer service again, I was informed that the refund might take up to 14 business days, and I was advised to repurchase the dress if I still wanted it. I decided to repurchase the dress because I liked it. However, when the second dress arrived, it was in the wrong size again. I called customer service and was given a return label to send it back.

They received my return on August 2, 2024, but as of today, September 4, 2024, I have not received a refund for either purchase. I am disappointed with the repeated errors and the lack of timely refunds, and I would appreciate a prompt resolution to this matter. If there's a lawyer out there that can help me in this situation, please i need to sue Saks.