Safeway

I have notice that since Safeway was bought out by Albertsons many of the items I used to buy there have disappeared but the produce is the worst. The broccoli is rotten and so is the cauliflower in fact ALL of the produce in the Castle Rock, Colorado store is rotten and should be thrown away! I didn't realize that Colorado was annexed by Mexico or Arkansas as that is the same kind of lousy produce I've seen in those places. Holy cow, Walmart is now a step up... Wake up Safeway/Albertsons or you are gone forever! Also you no longer carry Raincoast Crisps crackers or Nestle Chocolate wafers, what is wrong with this company? I'm going to Kroger from now on.

I don't like the digital coupons as not all of us do apps or have time to look them up on home computers. When you see a sale price, that should be the sale price. Make it easier on everyone. I usually get up to the check stand and find I've not seen the "digital" language and pay twice as much as I had intended. Very frustrating. Especially to the older population. And the checker is not able to help you.

PLEASE do away with digital coupons to be fair.

In store and in the newspaper, Safeway advertises, "Buy 1, Get 2 FREE" on the above berry selection. NO where on the sign in front of the berries or in the ad does it state that the promo is for ALL berries collectively. When I reached checkout I was told that I could only have one of the berries at the promo price and was charged full price for the other berry choices I made. This is the second time that I have brought this to the attention of management in the store, telling them that they need to put up a sign with the berries that is more clear in what the consumer can get or not get with the promo. I was told last time that they agreed it was misleading and they would take action. Today at the checkout, the sales associate told me that the signs and ad were misleading, but yet he did nothing. I asked to speak with the manager and he said, "Oh, she's around here somewhere". After waiting for him to get her to come over, I finally left.

I am cognizant that I am only talking about "berries" here, but it is unacceptable that this large food chain can continue to have misleading advertising with no consequence. I trust that you will be able to do something about this. I am sure that it is probably happening in other places other than Tucson, AZ.

Thank you

We purchased a package of five NY strip steaks at our Springerville Arizona Safeway and upon unwrapping them I discovered the backside (the unseen part of the steaks) is brown, perhaps bad. The fresh date on the steak wrapper says good till October 1st, today is September 27th. This is NOT the first time we have found the unseen part of the hamburger meat and/steaks to be brown. If the meat is bad, it shouldn't be sold, right? My name is William May, 17 Deer Circle, Quemado, New Mexico. Email: [protected]@gmail.com

I'm an out of town traveler, stopped at Safeway in Buiren Washington. Entering the store late on a Sunday the shelves were picked over. But I found everything I needed.

I stopped by the restroom before I left...It was disgusting. My husband said the mens room was bad too.

As I left, I considered telling the manager, but was greeted by a custodian as I walked out of the RR.

My suggestion: check and clean the restrooms several times a day, not just before you close.

My wife and I are 76 years old and Disabled.

In the month of August I placed 17 orders totaling $>1, 500. Charged fee for specific delivery time. 20% error rate and no
Refund of fees.

Current order was not delivered at all. 16 hours later still no contact from Safeway.

Safeway accepts orders that can't be delivered. I have complained of the poor management of Campbell CA delivery store.

Walmart delivers for lower fee and on time.
Prime doesn't charge a fee and is on time.
What is Safeway saying, use the competition!

I have bought several containers of caramel carboy ice cream recently and all of them have none or maybe one or two chocolaty caramel cups in the whole container. I am having some right now and there is one only. What's going on? There used to be very many and now none. This has been my favorite for a long time and I am truly distressed by the sudden change. Please start putting the chocolate caramel cups back in.

I live across the street from Safeway which makes it convenient for me to go across the street and get a large fountain drink for just $2. The reason I'm complaining is because the diet coke on the machine IS ALWAYS OUT OF ORDER and no one seems to be able to do anything about it. I was in there Saturday to get a drink and of course the soda machine wasn't working. I spoke with the manager and he said he had someone coming out to fix it. But they never came because when I went there today (Monday) it was still broken. This really angers me because I'm a paying customer and I expect the machine to be working when I'm craving a nice ice cold drink... And most of the time it is not! I want this issue fixed ... Thank you.

My daughter bought her mom a $25 gift card from Safeway my wife went to Safeway in Stayton Oregon and she was treated like a thief my wife being a 64-year-old disabled woman was so humiliated by the staff at Safeway that is why I will never shop at Safeway in Stayton again and I hope all of you never do again they were asking questions like date of birth address that has nothing to do with a gift card for $25
To top it off they never gave her the $25 for the gift card so needless to say she left Safeway feeling like a thief I will never forgive or forget this

Just to let you know, I buy this product all the time. I had purchased 2 of them at the same time. Both containers of them had minced over clammed soup, it made it taste like fish, and smell fishy. I did not save my receipt. I have never had this problem before, it must have been the bottom of the barrel.

[protected]@yahoo.com

Thank you,

Kelli Prather

Matthew Romero has always tried to protect customers by reporting out-of-date food and his employees. He goes the extra mile to make this neighborhood store friendly and safe.

I hope corporate Safeway/Albertsons respects the needs of customers and workers by supporting it's manager's rather than by firing them for doing the right thing.

Respectfully,

a neighborhood shopper

Today, A Safeway commercial driver just tried to run me off the road twice on a 3 lane state route. He was going too fast and driving absolutely out of control. He flipped me off and was riding my rear for miles, so close I could not see his bumper. Appalling, unprofessional and reckless. He scared me to death. I called police who are currently out looking for him. This occurred on SR 167 in or around the Kent, WA area. A white male with a beard who needs mental help and anger management. He should NOT be the representative of Safeway or on our highways in control of anything. His trailer # was 692F. Thats all I could get as he was activel trying to kill me. I left the freeway and called police. Please help me.

I expect an email in regards to this. Thank you

four out of five times at the store, i needed an electric cart because im on oxigen and not able to walk very far, so I need a cart. 4 times not one cart was avaible. there are only 2 carts at the store and they are in use or out of power. I think that with all the money made at the stores you should be able to afford more electric carts and keep them charged. I hate to change store but I may have to. thanks Tom my email is as follows. [protected]@outlook.com

Purchased 6 apricots and a small container of blackberries this afternoon to make a cobbler. Started cutting the apricots and found that they had mold inside by the pit on four of them, then opened the container of blackberries and they were moldy on the bottom.

The apricots cost me $9.99. No clue what the blackberries cost. Very disappointed with your produce, over and over again. This was the worst though.

Signature select frozen berries. I have purchased frozen strawberries countless times in the old green bag with the large strawberries. Since you have changed your bags to the white bag I have purchased strawberries twice and both times they taste of rancid freezer. I bought your frozen raspberries rancid freezer flavor. Blueberries the same. I cannot make smoothies with these frozen berries they do not taste like the actual berry. I have course, always buy the big bag, because they used to be on sale and tasted great until something changed obviously not just the packaging. Are used to use them almost every day, now I can't eat them at all, and have wasted money. This complete board does not give me a location to put my address phone number or any contact information, so obviously you do not plan any reparations to anybody. Just in case my name is Glenn Best my phone number is [protected] email [protected]@gmail.com I thought this was a Safeway complaint forum now I realize after a ton of red tape to submit this it is a complaint board for everything so I imagine, nothing will be done about this. I think I just wasted my time, have a great day

Cashier will actually lock the door before the closing time which is supposed to be 12 am, but they will usually close at 11.50 and refuse the customer from entering. Some of the cashier will shout to the entering customer to ask them go out when time goes close to 12 and those staff want to go home early, especially the old white women with short grey hair really pissed me off today.