The complaint has been investigated and
resolved to the customer's satisfactionResolved Safeway Van Lines — scam and cheating
resolved to the customer's satisfaction
I researched different companies to move my 78 year old grandmother closer to me and my mom. When I came across safeway van lines spoke to Bill Shade seemed very nice at first then the move came he quoted me a price of $520.00 To $640.00 for my grandmothers move at a senior discount rate of $90.00 a hour I said great lets book the reservation and everything was set to go. The movers showed up with a truck to small had to make two trips and did not bring no tools with them and disassemble anything or reassemble anything like was suppose to happen that was part of our quoted price we were paying for then that caused things to be left behind my grandmother and her nice had to sleep on the floor that night because they refused to reassemble their bads at the new house 78 years old and sleeping on the floor crazy. The movers were always taking breaks and did not bring anything to drink they were asking us to supply them with their drinks on the phone bill told me all his movers have been working for the company for 2to8 years they showed with one was with them for 4 years another a 1 1/2 years and one for 4 months and very very bad attitudes rude to us when we had questions or even concerns I spoke with Bill Shade several times and he blew me off each time did speak with his foreman once which just made their attitudes worse if you ask me. Then the move THey broke my grandmother's refrigerator handles right off the front of it shoved right through a door we told them it would not fit in, Brike her glass bak to her cabinet scratched up a bunch of things tipped all her things with drawers up side down so everything was all over the place some we could barely get open Bill told to leave the things in the drawer it will be fine, dented her microwave and the list goes on. So I get the paperwork from the foreman that night and hourly rate is wrong he says the office is closed take this up with Bill Shade in the morning and I do and Bill blows me off all day claiming he has to talk to his foreman and he is refusing to call him back fort me to call back on monday I then say great I have this move job done and now you are blowing me off he responds thats right you had a ### move job and if you are not patient I will not do anything for you and hangs up. Monday comes I call he argues with me again the movers got themselves lost during their second trip back to the house and they were trying to blame on us also. They ended up charging my card $1140.00 he told me it would be $990.00 but that was the wrong hourly rate so Bill offers me $50.00 back which still charges me $990.00 on my card I tried to explain this and he yells at me and bluntly tells me that he has other moves that are more of a priority then I am and I said I guess I will Have to contact a lawyer goodbye that biggest scam artist I have ever been involved with do not ever use safeway van lines they are a huge ripoff.
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