Stater Bros Markets Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Stater Bros Markets

Stater Bros. Markets, 301 S. Tippecanoe Ave
San Bernardino
United States - 92408

Customer Support Phone Numbers

+1 855 782 8377(Support) 10 0
Mon8:30 AM - 5:00 PM
Tue8:30 AM - 5:00 PM
Wed8:30 AM - 5:00 PM
Thu8:30 AM - 5:00 PM
Fri8:30 AM - 5:00 PM

Baseline, 444 E. Baseline St., San Bernardino, CA 92410 3919
+1 909 889 6270

Del Rosa, 1522 E. Highland Ave. San Bernardino, CA 92404 4614
+1 909 882 3214

Loma Linda, 25630 Barton Rd., Loma Linda, CA 92354 3110
+1 909 478 5488

Palm, 3633 Highland Ave., Highland, CA 92346 2635
+1 909 864 0122

Colton/Washington, 2053 E. Washington St., Colton, CA 92324 4704
+1 909 423 0720

Highland, 1085 W. Highland Ave., Highland, CA 92405 3207
+1 909 886 1517

Colton, 151 E. Valley Blvd., Colton, CA 92324 2935
+1 909 825 5186

Rancho/Mill, 1904 N. Rancho Ave, Colton, CA 92324 1201
+1 909 888 8392

W. Redlands, 1536 Barton Ave., Redlands, CA 92373
+1 909 798 0072

40th St., 161 E. 40th St., San Bernardino, CA 92404 1301
+1 909 882 2678

Stater Bros Markets Complaints & Reviews

Stater Bros Markets / staters complete waffle mix

Oct 09, 2019

I had never opened it. And it was actually 2 months out of date. But I opened the box of stater bros complete waffle mix and found dozens and dozens of little hard shelled bugs inside. The aunt jemima box was three same way, but the kodiak brand I got at the food bank had a plastic liner...

Stater Bros Markets / food

Oct 09, 2019

My roast at $3.99 a lb & just over 2lbs was not bagged with my groceries. Was told to come back. Couldn't go till next morning they said it was ok. Went this morning & what I got was 1 1/2 lb roast because the price went to $6.99 a lb. I don't think it's fare I...

Stater Bros Markets / plastic usage

Oct 08, 2019

I am extremely disappointed by the Stater Bros. move to the use of MORE plastic packaging at a time when most responsible companies are moving to REDUCE plastic use. A kiosk recently opened in the produce section which is devoted to cutting and packaging various sizes of fruits. This ha...

Stater Bros Markets / service

Sep 30, 2019

I really like shopping here but every time I go in employees are intercom happy, or page happy. They call over the loud speaker loud! And it's not a polite call. Seems like everyone is yelling over that thing. It's abrupt and rude in a way. It's already a busy and yelling...

Stater Bros Markets / your workers not taking breaks and going to lunch 20 min to 40 min. late

Sep 28, 2019

Why is it that your workers in grocery stores skip their breaks because they feel pressured not to feeling like they have to work through their breaks and then go to lunch 20min to 40min late for their lunch. What is going on in your stores if it wasnt for your workers doing their job your...

Stater Bros Markets / security officer new system

Sep 28, 2019

I have been going to this stater bros as a kid and through out all the staff change or times changing I have never felt so humiliated as well as uncomfortable shopping there on more than 2 different occasions. Now I know all stores need to keep there company up to standards. Theres a...

Stater Bros Markets / soda advertisement

Aug 06, 2019

There was sodas advertised buy 4 for 12.00 must buy 4 that was for Pepsi brands there wasn't enough diet sprite so I got a 12pk. Of 7up to complete my four which also was on sale for the same amount buy 4 12pks for $12.00 when I was trying to pay the cashier said all 4 have to be from the...

Stater Bros Markets / incompetent baggers

Aug 03, 2019

For the stater bros on 4th and vineyard in Ontario CA; Retrain your baggers. My family came home yesterday (8/2/19) with 2 cartons of cracked eggs and nearly squished bread because one of the baggers thought it was a great idea to put the eggs and bread at the bottom of a bag with tea jug...

Stater Bros Markets / delivery moratorium

Jul 26, 2019

It was negotiated by City Counsel before the Barton Road Store was built that deliveries will not be before 7:00am. Every morning now I am awoken by your trucks, beeping, clanking, engine noise at 5:30am. My bedroom is at the back of the house. So it is very loud. Please honor the agreement...

Stater Bros Markets / cashier mariely

Jul 22, 2019

I would like to make a complaint about a cashier cashier named Mariely. I do not know her last name but she's the only one there named mariely on a daily basis that mariely is working with a certain bagger in anywhere in the store she is a little too much playful with this certain bagger...

Stater Bros Markets / charges

Jun 03, 2019

Stater Bros MarketsI just bought 3 Hershey bars because they were buy 2 get one free. As you can see from my receipt I was charged for 2 at $1.99 each then a free one with savings of $1.99. Then a 4th one that I didn't buy but was I charged $1.99 for. Normally I would let this slide but it keeps happening...

Stater Bros Markets / all employees

Apr 26, 2019

Greetings, This is a step parent of a young employer that works at the Stater Bros in Moreno Valley on Pigeon Pass. By all means, I would like to be anonymous because I do not want my child in any kind of "work drama", which this store often has. At this location, a numerous amount of...

Stater Bros Markets / meat

Apr 07, 2019

Let me start by mentioning this is the second time that this has happened to me, from the same store. I had previously contacted customer service about my first bad experience and I was told someone from that specific store would call me to accommodate and make up for this mess up, but I...

Stater Bros Markets / cleo chicken

Mar 27, 2019

Stater Bros MarketsI went to the store that 5 mins walking next to my job I always get this special 2 pcs for 3.49$ breast and wing, the chicken always dry and old but I eat it anyway because I always get it when am hungry and I have to get back to work but this time is the worst and I asked the worker if...

Stater Bros Markets / unethical behavior

Dec 26, 2018

I have been a long time customer at Staterbro's and the experience and customer service that I received on December 23, 2018 at the store location 197 was horrible. when checking out with Lance R. I informed him that I had two $100 bills that were stuck together as I handed him the money...

Stater Bros Markets / unethical behavior

Oct 21, 2018

My complaint is simple, I am being harassed by two male managers and one female Hispanic female in one of your stores. I am being followed around the store for no reason while I try to shop. It is demeaning, frightening and unnecessary in my case. The Hispanic female employee works a lot in...

Stater Bros Markets / store unstocked shelves

Sep 27, 2018

On Tuesday 9/25 I did my usual weekly shopping. The store was out of bulk canned cat food, cases of Fanta, 24 case of Arrowhead Water and blueberries in the product dept. This is only a few of the items on my list. The dairy and juice sections seemed to be stocked well but the rest of the...

Stater Bros. / their brand 1.75 qts ice cream all flavors

Sep 20, 2018

Stater Bros.When you go to take the lid off of the container, the rim, side part separates from flat top (main ) part, therefore you don't have a seal for remaining ice cream, therefore it goes bad quicker . I love their ice cream ! I know companies are trying to save money, especially on pkg ., but...

Stater Bros Markets / store managers

Sep 11, 2018

I was in your store on KENDALL DRIVE and I believe the person that rang me up was the store manager short Hispanic gentleman with glasses. I purchased some naked bars and the sign said 3 for $5 and they rang up wrong . After I walked to the area where they were to show him the price when...

Stater Bros Markets / unethical stalking employee behavior

Sep 08, 2018

Today 9-8-18 I had experienced some of the worst service of my life at the stater bros Kensington Dr, Tustin Location. Mr Adam; an employee; or professional stalker, for the better of 45 minutes proceeded to follow me around the store. Every Isle I went down he was shortly behind watching...

Stater Bros Markets / customer sensitivity

Jul 20, 2018

I had a checker tell fellow customers that I had WIC and that is why it is taking so long to check out. The other costumer yelled at the checker asking if he could call for help the lines are long and the checker responded that he was sorry someone is coming and he is doing WIC which take...

Stater Bros Markets / customer service

Jun 22, 2018

Well, the cashier seems nice to everyone who skin color is white. But as i always aproach (im hispanic) she is rude and doesnt speak to me the same way as the other white customers. Some cashiers will just look at you from head to toe. I also seen this in other hispanics walking in the...

Stater Bros Markets / unethical behaviour, on the meat department

Jun 05, 2018

on 5/5/2018 visited the location #193, Moreno Valley, Mss. Shania, ( meat department) asked me what I need, said a salmon and swait filet, I asked polite, if can be fry, yes, she said, already upset, because I asked for complete piece of filet, she was give me a cutting pieces very small...

Stater Bros Markets / cashier rudeness

Apr 24, 2018

Stater Bros MarketsI was making a purchase at your San Bernardino Baseline Street location when I overheard cashier Christina R. speak to her fellow staff rudely and embarrassing her in front of customers. While she was not rude to me as a customer, I believe that staff should interact appropriately...

Stater Bros Markets / bakery

Apr 24, 2018

Stater Bros MarketsBought a box of Cleo-Leo brand oatmeal raisin cookies from store #27. I bit down on a cookie & something stuck my gum & inside of my mouth!!! I spit it out & there were two pieces of wood. Looks like a broken toothpick. Unbelievable! Customers, please be aware of eating these cookies or...

Stater Bros Markets / harassment/ bullying by employees and being stalked by customer

Mar 08, 2018

My daughter works at Stater bros at 57075 Twentynine Palms Highway, Yucca Valley, CA 92284. On wednesday feb 28 she was working the bread section at that store location aprox 7;30 to 8 am . She was being harassed by a man named " Glen ". My daughter just turned 20 in january and this guy...

Stater Bros Markets / bear republic ipa

Mar 07, 2018

I bought a 12 pack of Bear Republic IPA last weekend and the taste was not anything near an IPA of the past. The expiration date is July 2018 so I'm not understand why this could be the case. I bought also bought, at the same time, the New Belgium 12 pack of IPA, and it's much better. Anyhow...

Stater Bros Markets / opening time, weak management

Feb 28, 2018

The store on East Avenue J and 20th St East is supposed to open at 6:00 am they never do. This morning Donna M. the only cashier arrived at 6:02 am as I was standing waiting for them to open, the gentleman opened the door to let her in and then locked the door. The Manager walked up a...

Stater Bros Markets / product

Feb 08, 2018

Stater Bros MarketsThis complaint is concerning ice cream cup sold under the Stator Bros brand. It seem as though the cups do not contain a full volume of ice cream. After purchasing several bags of these cups, it appears each cup is missing 10 to 15 % volume of ice cream. It can't be through evaporation or...

Stater Bros Markets / dry cat food may be bad

Dec 17, 2017

Hello, my name is Gretchen Dupree and I purchased a medium sized bag of Stater Brothers brand dry cat food in the purple colored bag. All 5 of my indoor cats have had diarrhea and are vomitting. I do not have the empty bag anymore, but I am still looking for the receipt and I should be...

Stater Bros Markets / erin bagger

Dec 05, 2017

It was closing approximately around Before11pm One cashier available and I did hear this said cashier and another younger women on diff cashier requesting for this Aaron (or Erin ) a 6 feet man /African American? Curly hair? bagger to kindly help the cashier to bag for the customers he...

Stater Bros Markets / service at meat counter at calimesa store.

Dec 04, 2017

On December 4th myself and my 11 year old daughter approached the meat counter at the Calimesa store. It was a fairly busy evening, and i observed Terry highly involved with a conversation with another employee. Myself and two other customers tried more than once to get her attention for...

Stater Bros Markets / bakery cookies

Dec 04, 2017

Stater Bros MarketsHAIRY COOKIES!!! I found a hairs baked into my sugar cookies. I'm 6 1/2 month pregnant and I don't feel safe eating these cookies anymore nor do i feel okay about giving these to my children. I am absolutely outraged that my local grocery store would let something like this happen. I...

Stater Bros Markets / cleo n leo mini german chocolate cookies 10 ct new wt 4 oz

Dec 02, 2017

Stater Bros MarketsI begin eating the cookies and they were not fresh at all!! they tasted like 2 day old cookies. I am very disappointed. I usually buy these all thge time. I just bought these today 12.02.17. the sell by date is 12.05.17. This is ridiculous! I tyhought starter bros had a good name regarding...

Stater Bros Markets / extra items found on your receipt

Nov 21, 2017

Stater Bros MarketsMy wife was at the Slater Brothers Store in Cypress, Ca. She was at the check out with about 10 items. The check out register was the 15 items or less. She received her receipt and was wondering why it was so costly and noticed that she was being charged for 16 extra items! My wife showed it...

Stater Bros Markets / meat department

Nov 15, 2017

I talked to the manager about how I have bought villa roma sicilian style sausage here before and he said he would order it for me and every time I check on it its not done I also asked about valecrest turkey's both items I have bought here several times and still waiting my mother loved...

Stater Bros Markets / fruit quality poor

Oct 30, 2017

All of your fruit was kept in cold storage to long which gives poor texture and no sweet taste. I would hate to change grocery stores in that I am happy with service at all other customer service items. I shop at the new store on Florida and Sanderson in Hemet. I am sure you probably have...

Stater Bros Markets / deli dept.

Oct 29, 2017

Stater Bro. 1045 N Garey Ave, Pomona, CA 91767 Deli Dept., time of incident 5:45pm young girl working the Deli approximately in her early 20s was extremely rude. Since the warmers were completely empty, I inquired if they had anymore chicken cooking in the back and she said "no it take...

Stater Bros Markets / returns

Oct 15, 2017

We went up to the store in big bear and bought some groceries for the week on monday on friday i tried to return some items but was denied. I tried to return a bologna package a turkey package two pizza packages a healthy choice entree. No where on the receipt does it state the return...

Stater Bros Markets / bakery/deli staff

Oct 12, 2017

Today I attended stater off of Barton rd in redlands. I went to the bakery to get a cookie for my 2 children I had with me. I stood at the bakery counter for 15 mins with no help when there were 2 individual working the deli counter. Even when another customer pointed out I was waiting...