Safeway

Today…after 5 years of shopping Safeway, I experienced the rudest, angriest, and unsettled employee that I have ever had the displeasure of crossing paths with. To the point Safeway corporate should be concerned that she is representing Safeway in a store, in any capacity. She is either someone that has been angry all her life, or, just got freed from the wrestling ring.

This incident occurred today, at around 445pm at the Glen Cove Safeway located in Vallejo, Ca. The quick check out person, known as Lia, became belligerent and visceral over a request to assist on a coupon that was not scanning. I tried to show her the picture of the item and the store app message and she became belligerent. We were talking anoint 3 items for extra 1.50 off (total of $4.50). She literally told me I didn’t know how to operate the app, even after explaining, or trying to explain, that her manager (amazing woman), has helped with the same item two days before. She started screaming and when I asked for her manager (who I saw 10 feet away bagging), she literally said ‘nah it’s going to be a while for you to get a manager’ and walked away.

When the manager came over, she also tried to scan the item, and lo and behold, guess what, it didn’t work and popped the same error. I asked the manager to please call Lia over which she did. Even after the manager demonstrated it for her, she put her hand up and said you still need to know how to work the app…. I asked for the corporate manager information which Lia jumped in and said I;l get that for you and make sure you know my name. She started saying more things as I finished paying. She then came and said here you have it now and gave me the information saying again, make sure you know my name. Then as I am walking out by her, she started being loud again and saying learn how to use the app and make sure you say my name right or corporate won’t know it’s me. She continued saying things and screaming across the store as I exited. I continued to say, ok Lia have a good day and exited.

My husband and I are mobility-challenged seniors. We were so happy when Safeway in Edmonton started Voila, a delivery service of groceries. I got online and tried to set up delivery with a password, and I was shocked to get this message: ACCOUNT DISABLED. What? We never disabled our account — we never had one except air miles, the former Safeway points link. We have an excellent credit rating. I contacted customer service — they said they wold investigate and get back to me. That was several months ago. I heard nothing! So I thought, maybe the matter has been resolved. I tried again today — setting up a Voila account. ACCOUNT DISABLED! It is like that Seinfeld episode with the Soup Nazi. NO SOUP FOR YOU!

Today 11/14/23 I was going to Safeway as I do every night to get Starbucks when I went to pull into a parking spot in between a black SUV and the curb when two employees came walking through the parking spot wearing black hoodies in the dark as I’m pulling into the spot I had to swerve to miss hitting them my car hit the curb and as I’m getting out of my car, the mail employee Aiden, who is now the dairy manager at Wilsonville told me to watch where I’m [censored]ing driving and he was with his girlfriend Jace, who is a barista at Starbucks .

Lucila Garcia

[protected]

152 Nueva Dr.

Myrtle Creek, OR 97470

Good morning,

On September 17th, 2023 I bought a Vanilla gift card for my grand daughter at the Albertson store in Roseburg, OR for $50.00. When she went to use it she got a message that said something went wrong. She tried to put a code but it still did not work. I went to the store to see if they would make it work or get a refund. They said they do not give refunds on cards and they gave me a [protected] number to call. I called and spoke with Wanda and she said she could not help me either and gave me this email address to start my complain. I would like to have a refund of my money. I ended up giving my teenage grand daughter another $50.00 so now I'm out $100.00. Please get back to me with a solution on how to get my money back. I have attached a copy of the receipt that shows my purchase for the card and fees.

Lucila Garcia

Bought a $300 Razor Gift Cards at Albertson’s on White Ln., Bakersfield according to the company something is wrong with it from your store they cannot fix it. You are the only one I have reported it ticket number 155022. Purchased on 10 1723 at 11:29 AM register two I would like my money back immediately, that would be nice .

Was at bottle return on Tuesday night oct 17th about 8:30 pm in clatskanie or the bottle return machanie n needed empty because it was full all the mechanics were down and needed attended.bthe courtesy clerk cara or tara not sure her name is one of those names came out opened the file st machanie my mm achanie taking the bag full of cans and throwing it at the b9ttom of my feet and hurt a little bit and proceeds to say out loud so everybody at the bottle return could hear says it u think u can do my job better then me why don't u go into the he dam store and apply for my job. I said after she said that very very rude that's ok u do a good job she says under her breath [censored] ng what ever and continue to slam doors and throw the full bags of cans around it was very very unprofessional and totally uncalled for very very rude and unprofessional

Oct. 10, 2023-Store-2948Dir Enisa Sehic-645 San Antonio Rd. MT. View, CA 94040. Sub: Chinese man-refused to place Extra Olive on belt but shows one bottle to Hannah, who refused to have man remove all bottles from the white plastic bag.

When he refused, I challenged the Chinese man and Hannah! Chinese man stated, "I have had enough of you, twice" to which I replied, who are you not to follow the rules as I am an if you were black, Hanna would have demanded that you do so! Hannah, when I questioned her motives for allowing the Chine man to disobey her/store rules as I and other black HAVE TO DO, she stated, "You are right mame" if that true what happens the next time, Hannah stated " we will not serve him." The problem with that statement, she will not be working that register, other persons will not be aware of said/this incident.

I am writing this complaint because I/other black persons have always faced these types of incidents at Safeway and other stores we spend our monies, while chinses, and other races are allowed to steal and get away with it.

On August 8, 2023, I sent in an order for grocery delivery for August 9, 2023 to my home. The discounts shown added up to $155.87. On delivery, the discounts were not applied and the entire order expense was deducted from my checking account. I called the Safeway delivery customer service number and was told I would have to prove the error. I called the following day, and was told I would receive my refund in 5-7 business days. I have called 4 more times, being promised my refund in 5-7 business days each call. Still, I've received no refund. I've contacted my bank for an investigation and they say they might be able to force a refund, but that was a week ago. I will not shop at Safeway again until I receive my money. I will switch my prescriptions from their pharmacy. If necessary, I will sue the business. This is theft and fraud.

Longtime Customer of Safeway & every week I am over Charged--I have to call to get refund. Weekly Ad for Lamb is out of Stock for the last 5 sales. They deny the online Shopper the Weekly Specials. Plus they refuse to fix the Website. Lamb is just one item..most Weekly Specials are denied. *I contacted Safeway Corporate today (9/22/23) to complain of the issues. Customer Support tried to say Safeway could not help if they were out of Stock. I walked him thru to where the Web-site issues were. They had the Weekly Lamb Sale Product for Pick-up--in the Store & the Rep could not put it in a Cart either. He informed me he was Taking Notes for Upper Management. Tech Support could fix the issue with one Click. They Punish You for not coming into Store--thinking You will buy more. I understand their Motive--I would still buy the same Products as I do not eat Junk Food. I did state that Consumers are more aware today & Customers do not like their Marketing Games..so Stop it. Safeway needs to treat Customers with Respect & to stop overcharging. *Solution Follow Fair Business Practices! Thanks..NR