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Safeway

www.safeway.com

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1.4

Overall reputation rating based on reviews and complaints

Safeway earns a 1.4-star rating from 9 reviews and 1097 complaints, indicating that most shoppers are dissatisfied with grocery shopping experience.

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Safeway Complaints Page 4 of 55

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A
5:52 pm UTC
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Safeway A store manager

I have a store manager who has treated me like crap and I'm feeling like that e is holding my personal problems against me I told him today 7/14/2023 that I was leaving the store cause I found another job that is giving me better pay and the hours I wanted and I feel like that they are holding everything against me and flat out said that I'm a different story cause I had to call off alot due to my family situation that I'm dealing with if you would like to know more my email is [protected]@gmail.com and you can email me anytime I work at safeway on 57th Ave in Spokane Washington store number 1268

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10:31 pm UTC
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Safeway Stolen bag

I was in the store at 9:30 p.m. on July 8th 2023 there's a short Mexican security guard who followed me out into my car I was getting into my car and he grabbed my purse and he took my purse and he refused to give it back yes I took a sandwich but my purse is a large black purse with white writing on the handles on the arm handles and I am contacting a lawyer I even called the police that night and your store closed before the police could get there so I filed police reports for the security guard the thing is is I know the security guard because when I was working as a dancer he picked me up and he was cheating on his wife or girlfriend or whatever and he got caught and because his wife saw us and so that's the first time I seen him in a very long time and he went out to the parking lot and grabbed my purse and took my purse and he refused to give it back so then I called the Safeway the next day and the lady that was talking to black lady she hung up on me I the security guard took my purse and my keys to my house and my car I had to take Uber home that night and I still haven't gotten into my house so I need my keys in my purse back please there was no money no wallet no nothing like that it was just my bag and my keys thank you

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G
G
1990 Gsxr
Everett, US
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Jul 28, 2023 9:33 pm UTC
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so you stole something and your confused why your purse with stolen food was taken by security?

REALLY

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J
12:08 am UTC
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Safeway Customer service

I have been buying hop water at this safeway location for months. Tonight I went in and it prompted for me to show ID. this is a non alcoholic drink, no reason for the prompt, which is why they always override the system. I have been sober for 2 years and this was so humiliating to be denied a beverage that has less alcohol than kombucha.

Hop water is not regulated by the olcc therefore should not be prompting for ID. I feel discriminated against. A kid can walk in and buy kombucha which has a fraction of alcohol in it but a 45 year old was just humiliated by the sustomer service person and told I cannot buy a soda with out id.

Desired outcome: I would like the company to change their system to not prompt non alcoholic beverages. I'm not talking about non alcoholic beer, hop water is not a beer. Or they should be carding for kombucha which actually has alcohol in it.

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7:53 pm UTC
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On a routine basis I am prescribed medications for a severe back injury. One of these prescriptions is for oxycodone. Since a new pharmacist took over at the Swan Creek Ft Washington, MD locations I have had difficulty getting this prescription filled. Last month he refused to fill my script first because he claimed the meds weren’t available, then stating...

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4:22 pm UTC

Safeway Online access link blocks my email address without reason

In mid-June, when I tried to access any online Safeway links to see weekly ads, check 4 U choices, etc., I get a pop up ERROR post that says my longtime email address has been blocked by Safeway service platform. The weekly ads always come through, but I cannot access through any of the usual ways. No info or reason has been available. Local Safeway associate could not explain why nor offer a way to easily resolve this.

Desired outcome: Please rectify this unexplained block and either restore my account or advise how to correct the problem. My original Safeway Club #[protected]

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6:59 pm UTC
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Safeway Deli department

Attendant had no idea what he was doing...got me a half pound of bologna and then I asked for half pound of American cheese...he searched the counter for five minutes-no dice. Then went in the back an disappeared...I waited another five minutes and then left to go to Fry's! Stupid!

Thursday, June 22nd about 11:00am.

Safeway on Fry Blvd in Sierra Vista, AZ

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4:20 pm UTC
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On Monday June 19 I went in to pick up a prescription that was sent in around 11:00. I went in at 1:20. Halie - at the pharmacy - told me they hadn't received it yet. As my son has just had oral surgery and the only reason I drove over was for the script I went to the car and called his doctor who then sent me a copy that was dated and stamped and I wa...

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10:19 am UTC
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1302 S 38th St, Tacoma, WA 98418 The store located at the aforementioned address is a nightmare to go into now, no matter what time of day. This am at 6:30am on my way to work, I made the mistake of thinking I could stop at your store, get coffee, a yogurt and gas before being at work by 7am, now I literally work 3 min away! after standing at the Starbuck...

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10:50 pm UTC
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June 21, 2023 Safeway Management 6498 Pony Express Trail Pollock Pines, CA 95726 To Whom It May Concern: My husband and I moved up here 7 years ago to Pollock Pines. We were happy that there was a Safeway down the street from our home. We have done all our shopping here since we moved in (prior to we lived in Rancho Cordova and did our shopping at Safeway...

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12:54 am UTC
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Safeway Overcharged on pickup order

I have contacted chat support and email support as well as phone support on this overcharge issue from 5/26. Each contact I have to explain my situation over and over again (regardless of case ID's having been provided which should have documented the itemized overcharges) I keep getting told "rest assured this issue will be resolved" but to no avail here we are 3 weeks out and no closer to resolution than when first initiated concern. I have been awaiting a credit due to items on a pickup order that came out being charged twice as much as anticipated due to finalized order the sale items (both weekly ad or loaded digital coupons) not redeeming. I am unable to send screenshots of the offers as these were items offered on the weekly ad which are no longer available to screenshot. The anticipate4d credit is about $62.00 due to this being the amount owed, I keep getting told they have to submit, and resubmit to a supervisor due to the amount being over $50.00 so I have to keep waiting and keep re-initiating the original concern.

Desired outcome: credit of atleast the overcharge amount

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4:13 am UTC
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Safeway Out of stock items

Yesterday on 6/12 2024 I got a delivery for my groceries paying a $3.95 delivery fee. I yesterday evening outside sitting on my walker was talking to 4 neighbors as well as my mom on the phone and every item they went to try and get at the Safeway up the street was OUT of STOCK including the bagel chips I wanted and the one sweet tomatoes. My mom could not order anything on the computer and was told by the computer almost EVERYTHING was out of stock. I want and need these items and it I did not want them I would not of ordered them online. I am disabled with bad knees and think you guys did not try hard enough to get them. You have NEVER been out of stock on the tomatoes or the bagel chips. i have heard nothing on news about shortages in food as of yet. Are there now food shortages? Please if they were out of stock they should not of let me add them to my order! Help!

Desired outcome: To get the one sweet tomatoes as well as the two packages of bagel Chips ASAP without having to pay another $3.95 delivery fee.

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12:53 pm UTC
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Today, 6/7/23, I called the 877 # for Safeways Rewards Program. I was unable to cash out my rewards points at the store and was told they could help me. I called and they said I’d somehow gotten 2 accts. However, they could combine them into one acct. Great! I said yes and they did indeed combine them. So I got off the phone with them and open the now only...

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9:45 am UTC
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It’s an older lady with bushy hair that works in Safeway at Bowie Town Center she works at the self checkout are while I was self checking out she was hovered over me like right behind watching my every move she was in my personal space I felt very uncomfortable and I understand they do that to make sure people are not stealing but she was in my personal space I have ptsd and she really made my shopping experience horrible

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12:03 am UTC
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My husband was at Safeway on Colton Place in Oregon City Oregon . He has a floral account that was paid for in advance and the lady helping him needed an override. She called Evan over for the override and he refused to do it and there was also another man he refused to override all because he wanted to go on his break. My husband was told he has done this several times before. This is inexcusable and needs to be addressed.

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2:31 pm UTC
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On 6/2/23 @ 6:49AM I went to Safeway to get my daughter’s birthday flowers & cupcakes. I got in line and forgot to grab Visine because my eyes were dry & itchy the night before. The cashier was ringing up another customer and said I could go grab the Visine. When I came back while he was ringing me up he said, “Oh why you need Visine? because you wa...

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2:54 pm UTC
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Safeway TGIF Frozen Beef Patties

I purchased 2 packages of the frozen beef patties for a picnic on Memorial day and ended up tossing both of them out. Burgers were terrible and no one ate them. Very rare for 6 grown men to turn that down. Fortunately, I had enough other food to go around.

At 13.49 a pack it was too expensive to ever try again.

Purchased on May 15, 2023.

Safeway store.

Desired outcome: A full refund.

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5:32 pm UTC
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As I got in line the associate was looking down at his phone. As he waited on me, he rung things incorrectly; having me to check everything. He continued typing on his phone. Just as quickly as I was done, he started back on the phone. As he handed me the receipt, I couldn’t even understand him. He was talking so low. Come on. Teach these kids customer service.

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4:37 pm UTC
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I purchased a bottle of Paroxetine 40 mg which has poor quality. I reached out to the pharmacist in Lake Havasu, AZ, but he did not pay any attention to my complaint. I called the Safeway customer service, she issued a ticket and mentioned that she will email it to me but she did not. I called again after 3 weeks, the phone disconnected from Safeway side...

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1:41 pm UTC
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On Friday may 19th I went in person to the pharmacy to reorder 3 meds. Two of them had zero refills. Dew to financial reasons I asked for a 30 day refill instead of my normal 90 day. The two prescriptions with no refills needed to be sent to my Doctors office for approval. I told the clerk more than once that I only wanted a 30 day supply. On Thursday the...

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6:12 pm UTC
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Bought on 05/20/2023 at 12:45 tried to ref number 131148 Jerry Johnson [protected] email [protected]@q.com here is a picture of the card the package it came in a receipt when it was bought and activation receipt, did the card was turned on the date that it was bought on and receipt number is 05/20/2023 ref number on receipt is 00120100600402305201245 my ref # given to me from you was 131148 what else due you need

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About Safeway

Safeway is a supermarket chain offering a wide range of groceries, fresh produce, meat and seafood, bakery items, and pharmacy services. They provide online shopping and delivery options. Safeway also features a variety of organic and prepared foods, alongside household essentials.
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