Ross Dress for Less

I was shopping for an outfit to wear to a wedding. I purchased 4 choices, planned to run them by my sister, make my final decision, and return the unwanted items. As I was leaving the store, the security alarm sounded. The security guard took things out of my bag and located an anti-theft device on one of my items. After the device was removed, my merchandise was put back in the bag and was given back to me. I then went home. I planned to leave the items in my car as I would be seeing my sister the following day, but I didn't want to leave the receipt in the bag. Unfortunately, when I went to look for it, it wasn't in the bag. I didn't recall the cashier handing me a receipt, but I checked my wallet anyway. Of course, it was not there. I believe that my receipt was lost during the security search. By this time, it was about 10 minutes before the store was going to close. As I couldn't have driven back to the store within that timeframe, I immediately called the store. I explained the situation, and had to speak to two different people. I was rather rudely told that under no circumstances would I receive cash back without my receipt. I again explained what happened, and offered to show the employee my bank app showing my purchase, but again I was rudely "chanted" the store policy. The whole thing rather upset me, and I put off returning my unwanted items for a few weeks. I was not familiar with the way Ross operates, so to add insult to injury, the prices of some of my items dropped drastically within that time. Because of that, I lost about $35. As I felt I had absolutely no recourse, I tried to just chalk it up to experience. The cashier who helped me was quite friendly and sympathetic to my situation, but there was another store employee that felt the need to come over and tell me that if I chose to "do this again", that on my third time I would not be allowed to ever return anything ever again. Do this again...DO THIS AGAIN? What exactly was she insinuating? She may as well have blatantly told me that I stole the items and was trying to commit a crime by trying to return stolen goods! I explained briefly what happened, and she just repeated again if I "did this again" that on my third time I would never be able to return anything there ever again. The way she was parroting her point was very condescending and utterly rude. I was speechless by this point. I have never been spoken to in such an accusatory way by a store employee ever in my life. I will use my $65.01 credit, but after this horrible HORRIBLE chain of events and employee interaction, I will NEVER shop at Ross again. It couldn't have been a more unpleasant experience. I know there are hundreds or probably thousands of people who love your store, I just don't happen to be one of them. I'm sure you won't miss my business, but I just thought you should know what happened. I feel that the anti-theft device being left on was the first mistake. The receipt being haphazardly thrown about was the second mistake. Who paid the price for those mistakes? Not those who made the mistakes. I did nothing wrong, yet it cost me. Shameful. The phone call on the night of my purchase had me so upset that I wish that I would have returned all of the items the following morning like I originally planned to do. At least I could have received full credit along with the side dish of bad attitude. My 2nd mistake.