Ross Dress for Less review: shopping carts that have a large stick so you can't take your purchases out of the store

Ross is the only store in the Phoenix, AZ area that has sticks on their carts. You can not take the carts past the door because the door won't let the cart out. I am a senior citizen and a Ross shopper for many years, but today when I purchased several items that I could not carry out of the store in my arms I asked the cashier for help. They denied me the help so I did not purchase any items and now you have lost a very good customer. You are discriminating against people with handicapps and seniors that can not carry all their items to their cars without help. No other store has such a policy and I want this changed or you won't get me back as a customer.