Ross Dress for Less review: senior discount

On Tuesday November 5, 2019 I went to Ross and purchased some items and because I'm a senior citizen I gave the cashier my ID to show proof which she did look at it. When I got home I noticed that one of the item I bought I would return so I planed on coming back later in the week. I did notice that on my reciept I didn't get the senoir discount and not sure why. I shop at Ross a lot and didn't appreciate the the sales person didn't give me my discount, I tried to return to get my discount but was told to come back on a Tuesday. On the bottom of the reciept it says that any purchase from 11-1-19 to 12-24-19 can be returned through 1-24-20. On November 19, 2019 I went to Ross and tried to get my senior discount from 11-5-19 but I was told by the Manager that they can't. I would like someone to call me and explain why this is happening. All I wanted was my discount that should've been given at the time but the employee failed to do their job. Not sure how Ross value their customers but it's very sad that the customer service I got lead to this.

Reciept information: #[protected]
Store 0383 Reg:09, Tran:2172
Date: 11-5-19, Time: 10:21:58 p.m., Assoc:950097
Purchase amout: $33.45 for 6 items

My information: Sook Hyoun Seo
Phone: [protected]