Ross Dress for Less review: racism

On September 2, 2019, I went to the Ross store located in The Loop to change some shirts that my wife had given me but that didn't fit me because of the size, so I decided to change them for a larger size, At that time I approached the line of changes and who attended me was the Manager of the local mrs. Katy, unaware of her last name, indicating that she should have the receipt of the purchase, at that time I told her that I did not have it because it was a gift that my wife had given me and therefore some of the price tags did not have them either. shirts that I wanted to change, Mrs. Katy tells me that I could not make the changes since they did not have the price tags, I told her that she should give me some solution, she tells me that those brands of shirts did not sell them in the store, to I replied that yes, that my wife had bought them at ROSS, I felt at that moment as if she was assaulting me, doubting my integrity by telling me in a few words a liar or opportunist, I insisted that yes, that my wife I had bought them there, she challenged me by telling me to look for shirts of the same brand in the store and take them to the cash register to see if I could do something. I immediately went to the men's department and immediately took the shirts of the brand indicated above and took them, to which she replied that they were not the same shirts, being the same brand proving to her that if ROSS STORE did sell those shirts, I asked Mrs. Katy why I made it so difficult since in other opportunities I have made changes of clothing that I have not had gifts from relatives in any store of the same company without any problem, for not continuing to argue with her I told her that I I will go to another store to make the change, which was the case. For this reason I let you know my disgust because I felt from her racist treatment for being Hispanic Puerto Riqueño and feeling my assent when speaking English. I hope that situations like these have a solution and that another client does not feel discriminated as I felt, and that the company has Store Managers that treat the client with ethics, respect and professionalism regardless of the nationality of the client. no more to add, Hector J Serrano