Ross Dress for Less review: customer service

I am compelled to make this complaint, on december 7, 2019 I am shopping in your store in los lunas nm, when I hear all this loud yelling... I proceed to go to the front to the cashier and this woman is yelling to this young man,
"get out get out get out of my store...!"it was scary. I asked the cashier who is that woman? She said the manager, I am flabbergasted I said you are kidding me. She was yelling at this young man at the top of her lungs, this young man standing there with a very sad look on his face, I asked was he shoplifting? She said no I don't think so.
This kind of behavior in a retail store is unacceptable. It was embarrassing for the young man for sure, it was embarrassing for everyone.
This manager should be terminated for unprofessional behavior. I have never seen anything like it in my 81 years of life... Ross has always been a favorite store and I want to keep it that way. I thought about writing an article to the newspaper editor in the local paper.