SUBMIT A COMPLAINT

[Resolved] Rooms to Gomattress

5
P Sep 10, 2018

I bought a mattress almost a month ago, but the mattress is very hard and it hurts my lower back. I hate it!
The manager and the customer service department are not willing to help me. They are sending a technician to check it when there is nothing wrong with the mattress, it is just a hard mattress, and I don't have another $1, 000 to go and buy another one.
Terrible customer service!

Don't buy a mattress from Rooms to go.

  • Rooms To Go's response · Oct 04, 2018

    We are truly sorry to hear of your dissatisfaction and would love to get more information. Please email us the details and your order info to [email protected] and we will be more than happy to look into this for you. We hope to hear from you soon!

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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