Rooms To Go review: customer service

I called today at 12:53pm. Taisha/Aisha answered the phone. I asked if I can check and see when my payment will be withdrawn today. I was provided acceptancenow phone number when I called it gave me a busy tone and I explained this to her. She said it is the right phone number and started screaming at me. Her behavior was very unprofessional. I asked to speak to a manager and she transferred me to another employee named Adrian. I asked to speak to a manager once again and she refused to connect me to a manager and said that they all are busy and that there's nothing I can do. Adrian also had a huge attitude with me and she ended up explaining that acceptancenow can only take 1 call at a time and to keep trying. Why didn't Taisha say this in the first place? This is the worst experience I've ever had.