Rooms To Go review: Disappointment in customer service

I bought a table and chairs set at the Brentwood Location in July and have had nothing but issues…

I have done a review already on google however, nothing got done so, I guess I will try here.

When the table was delivered there was nothing wrong however, the moment I sat on the bench 6 little holes showed up, when you pushed the bench in the table stain rubbed off on the white cushion. I bought the extended warranty and was told to call them, then they told me to call the store the issue was I was tossed around. I kept trying to get someone to come out and they sent there “service” guy. he said he would tell them that this needs to be replace and to throw away the cleaner that they offer for free as it will stain not clean. Ok so, tossed that. then the store came back and said they didn’t see any issues…oh no I want this replaced. they sent there repair guys out the bench was 6 inches shorter in height and about 3” to short. So I sent it back. They came out again after a long day of delivering and guess what they sent the same thing. They were so mad they called their manager and was told to take the cushion off and see if that would work. It did. They took off my extended warranty without an email or saying they would do it. I did ask because I was so frustrated.

Now a couple months later…

my daughter came home and made some rice, put the bowl on the table since it is a dining room table. When she was done eating there was a nice round circle on my table this table was only four months old and now I have a stain by a food bowl. That evening I made dinner and put my plate on the table that left a ring on it as well. I called the store and they said too bad so sad we’re not gonna do anything about it so I thought OK I will go down there so I went to the location the lady that was the customer service she had a A wrist thingy and she had a little stress ball that she was working on. She at that time told me that it’s too bad there’s nothing they’re going to do about it. I should not put pots and pans on my table. I was like what? That doesn’t make sense who does that these are actual dishes. I said I don’t want to do another review but, I will she took her Stress ball and threw it Great Customer Service!

A new manager came out and his name is Terry Stapp he at that time told me that he would help me get this figured out one way or another he called the area manager at that moment and they said the only thing they can do is send somebody out to look at the table Of course they would not give me a day or time. I sent Terry an email saying that I have not heard from anybody. When will I hear from someone? I did get a callback immediately from an Amanda she said that she is a manager for customer service and there was nothing that she could really do except for to send out her service guy once again to look at the table she made me wait four weeks because apparently I live ”rural”.

December 6 I was to be stop number four which would’ve been at 10 o’clock estimated arrival at 10 o’clock I looked at my email and it showed that it stop number four was Skip and he was on stop number five so I called the customer service, she answered, and told me that he did not have the correct address so he had no idea where he was going (Here is another lie) when the guy showed up first thing he said is I was here before I said yeah. He looked at the table and he told me he did not see anything. He told me you would take pictures at a high resolution, and he would get back to me. I basically told him to leave.

I have emailed Terry on December 11 requesting to talk to an area manager and have yet to hear anything. I also requested I did not want to talk to Amanda because she was very condescending and rude.

My last email was December 16 requesting to hear from somebody as I have not heard from someone.

I spent a lot of money on this table for it to look the way it does. I either want the table replaced or I would like my money back. If I do not hear from somebody within the next 24 hours, I will dispute my charges.