Rooms To Go
Reviews and Complaints

I rodered several furnitures from this store in a week before Easter. They delivered half a month later. Other half supposed to be few days later, however they brought a broken sofa. I found out and told them not to bring inside and return it back. They took it back try to delever a month later but still charging me the money for the delivary of furniture. They supposed to come today, ask me to wait in my home for 6 hours, waiting for calls message. They after6 hours I called them back their deliver told their HQ a lie stating I was not in home. My complex have a tight security staff and cameros, they do not have any pictures or log these guys showed up. They wasted my time and Flatly lying to their bosses. When I called their cistomer service staff, taking delivary guys version and yelling at me. Bad delivary and customer service.
Stay away from this business and store. Sam

I recently purchased a 3-year extended warranty from Guard It Fortegra, which explicitly stated coverage for tears, spills, scratches, rips, cuts, gouges, and scuff marks when I purchased it. However, when I filed a claim due to the cushions sinking, fabric pilling, and stains, the technician came out, took pictures, and the insurance company denied my claim. They stated that they no longer cover stains, sinking, and pilling.

Based on my experience, I would strongly advise against purchasing this warranty. It appears designed to deny all claims and effectively steal your money. I consider it a waste of both time and money, as you will likely not receive the coverage you were promised.

Claim#2337593

I spent and am still paying over 3000 for my daughter furniture which she cannot use. I had the furniture less than 3 months before it completely fell apart. I contacted rooms to go and they kept sending out replacement pieces which also fell apart. The wood is old and warped this is not good quality furniture. My daught has a disability and is now afraid to sleep in any bed other than mine because the bed collapsed with her in it. Just trash and i cant even get my money back just replacement parts that keep breaking.

I have entered a Rooms to Go store once in my life, and that was 10 years ago! The $5,758.76 I spent on my first and only purchase from RTG was on November 22, 2024. Let me start at the end and then if you are interested, you can read why I came to my recommendation that you go somewhere else to shop.

There are much better values out there than RTG. I base my conclusion on the fact that they must use high pressure commissioned sales staff to sell the really profitable add-ons like extra warranties and delivery upcharges. I ordered on-line expecting to waive a salesperson's commission but as it turned out, a salesperson from a store 440 miles from my home called me, his name was Muhammed Hussain, in Frisco, Texas. So much for on-line ordering. The way it is set up is as a sales referral portal, not true on-line ordering. This guy was telling me how the $500.89 “RTG free delivery” charge was because the furniture came out of Houston, he was saying what a good deal that was to hire 2 people to just come to Del Rio for delivery. Then he spent an inordinate amount of time trying to sell the extended care warranty (I didn’t buy). Since I’m talking to a real live person I ask for a better price since I was buying multiple items and paying in advance, all to be delivered at once. He told me that this furniture was well made in the United States. He did not offer me any discount on the furniture, it was beyond his control. BTW, I later learned that my upholstered furniture was made in China. Now, here’s what happened after the sale (which I paid up front when ordering!); I was told that the two ottomans were out of stock and I would wait two months to get them, I accepted this reluctantly. So, now, remember, I ordered and paid on the 22nd of November. My $500.89 delivery charged order was not going to be delivered until the 16th of December! So much for two people in a truck bringing a “hot shot” to Del Rio. As it turns out, two guys did deliver it, they were from San Antonio, 150 miles from my home in Del Rio. They had four OTHER deliveries to my neighbors here in Del Rio as well, they told me. That said, I had gotten a phone call from someone from RTG the previous Friday to tell me that the coffee and end tables I ordered and paid for were not in stock and would not be with the 16th delivery. Then I was told by that same person they would bring them on Friday, four days after my Sofas were supposed to be arriving on Monday. I said if that was the case, then it was okay to deliver the Sofas. When Friday came, no one showed up! So I called the salesperson in Frisco, Hussain, and he checked and said that they should not have told me that. The next delivery would not be until the 13th of January, 2025, I should wait until then! Well, that was a problem because I had already emptied my living room and now I was missing furniture that I was told I would have. I told Hussain that this wasn’t our deal, that I was not given a chance to cancel the order and I would expect them to compensate me for the miscommunication on their end. He said he would talk to the manager, Jeremiah (by the way, I just called the Frisco location to ask for Jeremiah’s last name and Deidra told me she was not allowed to give me his last name) and in the background I could hear Jerimiah talking to Hussain. Hussain was told to tell me to wait until I got my entire order and then to call him back, he said the store manager would “take care of me”. I asked him what compensation he was talking about, what amount, and Hussain assured me they would take care of it. So, I finally got all my stuff, January 17th and called Hussain back (three times) and he said he would talk with Jeremiah. Two days later I got an email from Jeremiah offering me a $50 Store Credit, store credit! I replied that I expected something a little more in line with the delayed delivery, the amount of the order and the miscommunication. Jeremiah never responded. I called Hussain again and told him this was not acceptable and suggested a better offer. I sent him a text outlining what I thought was fair, concerning the circumstances. He said he would talk with Jerimiah. Hussain nor Jerimiah contacted me. I contacted the RTG Customer Service the 29th of January via email, with attachments, and Morgane Hinde from CS asked for more information. Here was my answer to her;

What? I attached a document with 7 pages. I have attached them again to this email.

This whole problem is that RTG has a disconnect from its customers. Processes that you built into a system that works for RTG, not necessarily for the customer. I feel like I've been steamrolled over. I'd ask Frisco why they won't call me back; they work for you! Please call me so I can fill in the spaces not understood.

Well, soon after that, I got a call from the Frisco store manager, Jerimiah. He said that was all he could offer, take it or leave it. That when this happens with a customer, there is no consideration given. Nor would he do anything else. He seemed to me quite put out that he even had to deal with this. He even told me he didn’t see the request that I had sent Jerimiah by text 5 days earlier (that’s called plausible deniability)! The attitude was, leave us alone, we have furniture to sell to someone else. We are through with you.

My offer is in the attachment sent to RTC CS and in the text I sent your sales person. I would like very much to see it fulfilled, even though Jerimiah said it was impossible. I see the impossible all the time!

frustrating

The first King bed set up was not leveled , had to get under the bed and level it myself . 2 more beds came after we waited 2 months for delivery ,the first set up again not leveled ( I was not home but left a request ) and the second bed no hardware . it is all in pieces ! told to call a number on a business card and the first women had no idea what to do or if she could get the hardware we need ! , now I am suppose to wait . this was a terrible experience and I would not shop at rooms to go again ! I should have told them to take this all back

I bought a table and chairs set at the Brentwood Location in July and have had nothing but issues…

I have done a review already on google however, nothing got done so, I guess I will try here.

When the table was delivered there was nothing wrong however, the moment I sat on the bench 6 little holes showed up, when you pushed the bench in the table stain rubbed off on the white cushion. I bought the extended warranty and was told to call them, then they told me to call the store the issue was I was tossed around. I kept trying to get someone to come out and they sent there “service” guy. he said he would tell them that this needs to be replace and to throw away the cleaner that they offer for free as it will stain not clean. Ok so, tossed that. then the store came back and said they didn’t see any issues…oh no I want this replaced. they sent there repair guys out the bench was 6 inches shorter in height and about 3” to short. So I sent it back. They came out again after a long day of delivering and guess what they sent the same thing. They were so mad they called their manager and was told to take the cushion off and see if that would work. It did. They took off my extended warranty without an email or saying they would do it. I did ask because I was so frustrated.

Now a couple months later…

my daughter came home and made some rice, put the bowl on the table since it is a dining room table. When she was done eating there was a nice round circle on my table this table was only four months old and now I have a stain by a food bowl. That evening I made dinner and put my plate on the table that left a ring on it as well. I called the store and they said too bad so sad we’re not gonna do anything about it so I thought OK I will go down there so I went to the location the lady that was the customer service she had a A wrist thingy and she had a little stress ball that she was working on. She at that time told me that it’s too bad there’s nothing they’re going to do about it. I should not put pots and pans on my table. I was like what? That doesn’t make sense who does that these are actual dishes. I said I don’t want to do another review but, I will she took her Stress ball and threw it Great Customer Service!

A new manager came out and his name is Terry Stapp he at that time told me that he would help me get this figured out one way or another he called the area manager at that moment and they said the only thing they can do is send somebody out to look at the table Of course they would not give me a day or time. I sent Terry an email saying that I have not heard from anybody. When will I hear from someone? I did get a callback immediately from an Amanda she said that she is a manager for customer service and there was nothing that she could really do except for to send out her service guy once again to look at the table she made me wait four weeks because apparently I live ”rural”.

December 6 I was to be stop number four which would’ve been at 10 o’clock estimated arrival at 10 o’clock I looked at my email and it showed that it stop number four was Skip and he was on stop number five so I called the customer service, she answered, and told me that he did not have the correct address so he had no idea where he was going (Here is another lie) when the guy showed up first thing he said is I was here before I said yeah. He looked at the table and he told me he did not see anything. He told me you would take pictures at a high resolution, and he would get back to me. I basically told him to leave.

I have emailed Terry on December 11 requesting to talk to an area manager and have yet to hear anything. I also requested I did not want to talk to Amanda because she was very condescending and rude.

My last email was December 16 requesting to hear from somebody as I have not heard from someone.

I spent a lot of money on this table for it to look the way it does. I either want the table replaced or I would like my money back. If I do not hear from somebody within the next 24 hours, I will dispute my charges.

Bought a set of bunkbeds for rental. They were told there was a winding road and not to use a large truck. They sent an 18 wheeler that said they could not deliver. They made a second trip and again with an 18 wheeler but had no trouble getting thru. They had no idea how to set up the beds and put the stairs against the wall on the wrong side. they rescheduled 3 more trips and never showed. Im not sure why I continued to order more furniture but showed up because i thought I'd complain in person. They still had a 4th of July sale going on so I ordered a patio set. they showed this with a full-sized couch, and it looked like it was marked down 300 dollars. When I got home and looked at the bill they charged me full price. I was told that it was my mistake. They had one or the chairs on a swivel and told it was the same price. I told them to make sure they sent a small truck; They sent another 18-wheeler and no swivel chair. I called back and now they say there is an upcharge

My husband and I had the pleasure of shopping and meeting Susan the salesperson. We were looking for a specific recliner and she knew her merchandise like the back of her hand. She was not only informative but was kind, friendly and knew what we were looking for. I will definitely return and ask for Susan in the future. Rooms To Go is lucky to have Susan on their team. Thanks Susan and Rooms to GO,

I came in last week. I experienced some of the best customer service, I’d had in quite sometime. Teonna Gibbs helped my wife and I find precisely what we were looking for to furnish our living room! If you ever go to “Rooms to Go”, ask for young lady by the name of Teonna Gibbs, she will go above and beyond to bring you and yours satisfactory!

Please do not trust rooms to go and buy your furniture there, they do not honor the claims!

We purchased furniture for our new home, we were promised to take care of any issues small or big if we pay and get warranty.

We opened claim with fortegra who is rooms to go's partner for working on claims.

The technician who visited us to carry out inspection did accept and confirmed repairs required on our sectional and coffee table but we have not received any call back from fortegra. After waiting for 15 days when we called them they told claim was closed without any notice. When I requested for new claim they started telling the claim was still open, basically they want to shut us!

Our claims fall in the category of their 'what is covered' list in their warranty document but the claims are being rejected. When we try and explain the call center agent they apologize and repeatedly tell that it's not covered and their warranty document doesn't state the same.

I have an email that states my delivery date is today 05/30/25. I called to verify the delivery and somebody changed my delivery date to 06/05/25 without my knowledge. I took off work to be home for the delivery and now I will have to take an additional day off because they changed delivery date. I am a cash paying customer on this order and think it is awful the way they have done me. If my order isn't here today or tomorrow I will cancel order and buy somewhere else.

Purchased new chaise/sofa delivered november 2024 in ocala florida. After 5 months it is thread bare and faded I sent customer service email on 17 march 17th 2025. We went back and forth sending pica and they came to the conclusion that it weas normal wear and tear. They offered a discount on buying a new cushion, I countered them sending just the cover at no charge

I purchase a furniture protection plan from Rooms To Go, which is administered by Fortegra. When I purchased this plan for nearly $350, I was assured by the sales representative and marketing materials that it would provide extensive coverage for accidental stains and damage. However, now that I need to use the coverage, I am finding that the service is completely ineffective and misleading.

I recently contacted Fortegra to report an accidental stain and a developing rip in my couch. To my surprise, the representative dismissed my concerns, stating that my particular stain was not covered and that I should contact Rooms To Go for a cleaning solution. Additionally, regarding the rip, I was told that coverage only applies to “accidental” damage — as if my couch ripping on its own was something I intentionally caused. This interpretation is absurd and contradicts the reasonable expectations set by the sales team at Rooms To Go.

When I reached out to Rooms To Go for assistance, I was told that I had to deal directly with Fortegra and that they could not help, despite being the company that sold and co-branded this service. This lack of accountability is unacceptable. I was led to believe that this protection plan was a worthwhile investment, yet now, I am being given the runaround with no way to escalate my claim or receive the support I paid for.

Order #12933469I
I ordered a daybed with shipping and delivery on 12/2/24 for delivery 12/16/24. I received several emails, text messages and phone calls confirming my delivery window of 10am to 4pm on Friday 12/13/24. I took the day off to ensure I was available during this window. The morning of the window my delivery window changed to 5-8pm, a time which I would not be at home. I called customer service, and they informed me I should be available the WHOLE day because delivery windows sometimes change, although nowhere in my emails or calls or texts was that disclaimer ever mentioned. I requested another delivery date, and the only available times were after the holiday, and this is a Christmas give for my daughter, and they basically said it's on the truck and MUST be delivered today. So, I must cancel my evening plans because they can't figure out how to successfully manager a delivery team. I have had much furniture delivered in my life. Deliver windows have changed by a couple hours and that's to be expected, but to change completely the day of is unacceptable especially when I am paying for delivery. They have no concerns about inconveniencing their customers. I won't be ordering from Rooms to Go in the future.

I ordered a rocker that required me to assemble it. I received the rocker on November 15, 2024. There was a defect in the predrilled holes that wouldn't allow the rocker to be completed. I immediately notified the manufacturer/vendor, who told me that I had to contact RTG Special Orders department. RTG Special Orders told me I had to go through the vendor. Then the vendor told me that since it was within the 30 day window that it had to go through RTG. This is a $400 chair that I've had since 11/15 and I can't get anyone to help me. I just spent $20,000 at RTG over the last month buying furniture for my new home, and I can't get any help to fix a $400 issue. I've supplied pictures to the vendor, to the store and to the special orders department. I'm getting tired of getting the runaround and I want a resolution. Either give me my money back or provide me with a chair that can be assembled. My order number was #19637728I. If I can't get some help right away on this, I will have to resort to contacting your corporate office to complain, or to start a campaign on social media to warn others of the lack of customer service from RTG.

Brian Bosarge
[protected]
5010 Niagara Dr NW
Acworth, GA 30102

I bought a leather chase/couch/recliner, the middle portion does not go with the set and I've tried calling rooms to go they want to charge me for someone to come out. I have filed a complaint with the BBB and with Gov DeSantis. I am going to contact a lawyer. You should not be charging me to come back our since you sent the wrong part. The delivery people were unable to set up because our painters were behind. I have called R2G and all I get is the run around. If they has sent the correct part i would be able to put it together myself.

Rocker Recliner-Chestnut
Purchase: 9/28/2024, Store 609, Sales Person Jeremy Ghawaly (061354)-was a great Salesman
SKU No. 18505086 $699.99 + 70.00 3 Year Guard+55.65 tax + DT 89.99
=$915.63 Finance thru Rooms To Go
Oder #31152520

Cora Bertrand
[protected]

I sent a complaint on 11/21/2024 and they replied for me to send you this message. — It was supposed to be for my husband, 1st - it slides on carpet or floor, 2nd its hard to bring handle up to recline and 3rd when he came to get up the sit was almost flat on the floor. So at this time I tried it and I am very short and it still goes almost to the floor. I think its a defect or its a horrible buy I did. I bought me one about 1 year ago recliner & its perfect and cheaper. By the way, we do not have kids or animals that would jump on our furniture. If you all can bring me another one or take it back and I will get a double recliner together, I would do that and of course have to pay more, but it would be much better then this [censored]ty reclinder. Please call
Cora Bertrand [protected]

You would think that when you buy furniture online from rooms to go that you would be getting the same service as you would get from the in-person shopping, I learned the hard way that NOOOO you get the worst service ever. When you invest around 2K to buy furniture and add assembly fees at check out. You will learn that there is something called shipped from Vendor which is something you are not aware of. When my furniture was delivered by UPS the driver literally throws my furniture boxes on the side of the rood Infront of our house because its too heavy, the boxes are in a rough shape, I wait for the rest of the furniture which is delivered by Rooms to go crew. When I ask about assembly, they tell me they don't do it for furniture delivered from vendor, I wait for my off day and open the boxes to find that they are scratched and broken and missing hardware or part of the furniture. you missed the 48 hours return window and customer care don't deal with online purchase. So, you are stuck with furniture that you have no idea if you can return or replace, and it is also not functioning because of missing pieces and hardware. your house is messy because of the boxes that you have no idea if you need to keep them or not. The worst experience so far. I have emailed the online support and no one answered, I reached out to customer service and support by phone and chat, but they all responded that they don't deal with online purchase. If you don't provide the same level of service for online purchase then maybe you shouldn't put it on the online website because I don't know what shipped from vendor intails

I purchased this sofa on 10/16/2021 after going through a hurricane here in louisiana and losing everything. I decided on rtg because after shopping around they had what I pretty much wanted. … I chose the delivery option, freight truck delivered and unloaded the fully wrapped and fully boxed 6-pc sofa into my storage pod at my residence. I verified each fully wrapped piece was unloaded after 2-1/2 years of fighting insurance and rebuilding I unpacked my storage on today 11/14/202 of all my brand new still boxed furniture. Open the boxes of the sectional and unwrap all pieces to discover 2 of the pieces were a different color than the other 4 pieces:- (. I immediately called the metairie, la store where it was purchased and asked for the manager. I was advised because it was past the one-year warranty I had to put a claim with customer service…. Well that went south real quick! Customer service rep basically said it was nothng that could be done without even asking for photos, videos or anything! I then asked for a supervisor, I get the same response in addition to being accused of “ repackaging” the sectional! Like really sir, so im going to keep trash for 2 years to repackage a discolored brand newly unpacked sofa which was extremely uncalled for to say to me! Im so disgusted with the service that was received from who he claimed to be the highest level in the company not even asking for photos or any kind of proof for that matter.

No im forced to be stuck with a $2300 mismatch sofa

I just want to start off with this, in 2009 we went into the Cedar Park Texas store to purchase furniture for our new home. We walked in and asked for the leather sectionals. I asked if there was a leather sectional that did not have stitching on the seat area, the saleswoman replied "we do, but it's very expensive". My husband and I left the store, walked across the street to Haverty's and spent $15K on a complete leather livingroom set and some end tables. We then went to Ashely further and spent another $8K on a bedroom set and a kitchen table. All of which we were willing to spend at RTR. Here it is 2024 and against my better judgement I decided to purchase some updated tables for my Livingroom and delivery set up for 10/09. We ordered three end tables and a coffee table. All was delivered but one end table that was damaged. The delivery driver took pictures of what was delivered and of the damaged end table. They took the damaged table with them and let us know that RTG would be contacting us with when the new table would be delivered, which they did. On 10/16 the same driver rang our doorbell and told us that even though they had the table on their truck, they could not leave it because it was entered as an exchange instead of a redelivery. Really! We then went to the Round Rock store and assumed we had it all taken care of. We were told that we should receive a call within 48 hours to set up delivery. Here it is Sunday afternoon and no call...I got online and set up a delivery time on my own. What is wrong with this picture? A mistake was made on the RTG side and yet I still have not table. No one can answer my questions. Oh, but my delivery fee was waived, like that made me feel better. The sad thig is I have talked to several friends who have had the same experience. Please let me now how this will be rectified.

I purchased a cocktail table -brown/espresso with glass center on 12/22 from Rooms to Go and last month the glass insert shattered all over my floor. Nothing was placed on the table, no kids and no pets.

Stopped by the store early in Sept. hoping to buy the glass for the table and the salesman stated that they do not sell the glass center, I would have to buy the whole table again. I then emailed customer service and received an auto reply that they look forward to working with me. Have not heard from them since and only have a shell of a table sitting in my living room.

We purchased three leather loveseats from Rooms to go less than 15months ago and purchased the extended warranty because we were told it would cover discoloration and excessive wear and tear. Two of the loveseats are going to have to be replaced as have white paint/color worn off both where the foot rest rubs up against the couch when it extends and on the seat, where you sit and where the sunlight hits it.. It’ looks terrible and we have only had the couches for about 15 months. Well, they responded & it is not covered. This is unacceptable because rooms to go tells you it is covered when you buy the extended warranty & then fortegra says it’s not. I told the fortegra employee this and she said nothing. This is unacceptable and bad business.

Noble & Nancy Risner

I am writing to express my deep disappointment and dissatisfaction with the sectional couch I purchased from Rooms To Go in 2020 (Order: [protected], Total: $2,049.65), along with an extended warranty from Fortegra 4warranty. Unfortunately, within the first year of ownership, I noticed factory defects and significant discoloration on the couch. I promptly contacted customer service and was directed to Fortegra for assistance.

While technicians were sent to inspect the couch, their reports concluded that there were no defects, despite the visible issues I had raised. Since that time, the couch's condition has deteriorated further, with the structure falling apart and the leather peeling entirely. Fortegra denied my claim, stating that they do not cover stains and asserting that there was nothing wrong with the couch.

I understand that the warranty has now expired. However, I would like to emphasize that I made multiple attempts to resolve these issues while the couch was still under warranty. A review of my call history will show that I acted within the warranty period, but my concerns were dismissed by Fortegra at the time. The current state of the couch clearly indicates that there were underlying issues that were not properly addressed during the initial technician visits. Despite my recent outreach to Fortegra, I was informed that nothing further could be done.

I am extremely dissatisfied with how this matter has been handled. Given the poor quality of the product and the lack of appropriate action taken during the warranty period, I am requesting a resolution, whether through repair, replacement, or a partial refund.

Please respond at your earliest convenience to discuss how we can resolve this situation. I appreciate your prompt attention to this matter and look forward to hearing from you soon.

Sincerely,
Gerald Michel
Order: [protected]

Room To Go and Fortegra is a blatant deception. When I made my purchase, Room To Go store staff assured me that if I bought the extra insurance from Fortegra, it would cover me in case of being scratched by a ballpoint pen or nail polish or burned by a cigarette. Since I have small children at home, I bought the extended insurance package for 3 years. But now the insurance won't cover my case. This is a blatant deception. I am writing to express my dissatisfaction with the recent handling of my insurance claim. My name is Khanh Trinh, and I am a customer who purchased insurance
for my furniture through Room to Go. Recently, an unfortunate incident occurred in which my child accidentally drew on our sofa with a ballpoint pen. According to the insurance policy that I purchased, coverage is supposed to include accidental damage caused by ink from a ballpoint pen. However, when I filed a claim to address the damage, it was unexpectedly denied. I was quite surprised and disappointed by this decision, as it contradicts the terms outlined in the policy. I kindly request a review of my case and an explanation for the denial of my claim. It is important to me that the terms of the insurance I purchased are honored, and that accidental damage, such as this one, iscovered as stated.

As I had been warned, the guarantee offered by rooms to go is crap, you waste time and your money paying extra for this, don't do it, go and buy somewhere else where they respect customers. Don't even be fooled by buying the fabric protector or stain remover cleaner, because that's also a deception.
My daughter (4yo) accidentally melted a nail polish on my sofa, we called Rooms to Go next they sent someone, we didn't get a response from them so as the days went by we said to call and they told us that they had denied the warranty because the sofa had many stains and they will not take care of it, obviously I don't plan to sit idly by while I see how a giant company tries to tell me what will happen to my rights. We paid accident insurance and this was an accident that is even contemplated in its regulations :
2. STAINS AND OTHER DAMAGES:
a. Stains to fabric, vinyl or leather furniture (except nubuck, suede and buffed leather) and umbrellas as a result of normal spills
from food and beverages, pet biological stains, ball point pen ink, and nail polish. Stains caused by any other substance or
means are not covered.

The sofa also has damage to the fabric because it is a piece of crap (Davis Park Sofa) must be one of the sofas that has the most returns in the entire store, that's why they decided to change the fabric in the new model. We didn't even decide to issue a claim for the quality of the fabric because we had already been warned (relatives with the same sofa) that there was nothing to do about it because they are not responsible for the quality of the fabric they sell, but after 8 months of use the sofa began to separate at the seams.

In conclusion, before going to this place, it is better to order a sofa from Amazon and avoid all the hassle.

We order a gray bar from rooms to go, back i think august 2023, but when it was delivered, it was the wrong color, and damage bad. We reported to rooms to go, and they send a third party to pick up the bar on 9/8/2023, in a white truck, the guy give me a pink slip, but i lost it. We just assumed rooms to go will correct this problem, and credit our account. Rooms to go reported to my credit report and Synchrony bank, that their record shows we have the bar, after we disputed at least 5 times already. I added text messages from me and my wife Tyrone and Patricia Freeman, also the bar i bought from amazon, which is correct color.

Worst company... Got a first couch — pieces didn't match. Got a replacement couch — still doesn't match. Customer service told me I was stuck with it. Finally got corporate involved and they sent out a technician who agreed to the discrepancy but it has now been a month and I still have not heard about my new replacement. This company completely just blows off their paying customers and doesn't care at all about making their errors right.

Very dissapointed!× bought a leather recliner they delivered it yesterday and neither me nor my husband can get the leg recliner down its to heavy. My husband is in a wheelchair and was an army veteran. They will not even trade out for another recliner

Bought in Slidell on 07.04.24. Delivered yesterday 07.12.24. Notified Rooms to Go before we even had it 24 hours.

Keith and Penny Chappel
[protected]@outlook.com
[protected]
Rooms To Go
Old Military Road
Slidell Louisiana 70458
Orderno. [protected]

I have the had the most horrific nightmare with this company! I received 2 defective couches nobody will help me, no help from anyone or customer service and they want to charge me a 20% restocking fee for their damaged couches! I also received the wrong lamps 4 times! and nobody will help me with that either! I was in the store yesterday hysterically crying from being mistreated and not one person cared about anything! I have even contacted the vendors to help me and they didn’t help either. I am completely mortified, and distraught over all of this! I have spent hours and hours trying to rectify this situation and all i ever did was go and purchase furniture and have had nothing but the worst experience from any company! Someone please help me!