Rogers Communications
Reviews and Complaints

C175913076 - this is my case number of a complaint I filed over a month ago. Your advisor said someone would contact me. No one has.

This is the fourth attempt I’ve made. I’ve documented my dealing with your company.

I have filed a complaint with your company that I ended my contract with your company months back but am still being charged a fee. I want this matter resolved and to quit being charged for a product I am most certainly not using. I will continue to file complaint after complaint until the issue is dealt with.

I need to raise a complaint with Rogers regarding my bill. I was told by your Rogers agent on April 14 , that for the past 3 months Rogers has over charged me $20 each month more for the past 3 months...and I was to get my bill corrected and receive a credit this month for $60 May. It was NOT credited and I called in several times to speak with you, and get a different agent and different explanations...There was no follow thru so your agents arent correcting your mistakes and are over charging me this again THIS month...

It is regarding PVR over payments ...charged me for usage which shouldnt have been charged me at all.

Can you please refund and credit my account $60 ? my new bill should have been less by $60 this month .Look back to April 14 ,2022 work order --Rogers agents name is Marci. I hope to have this corrected or I will leave Rogers and look elsewhere for another service provider, like the BELL> I have no idea and was surprised to hear that this was going on for past few months. I dont know what Rogers problem is? Look back to Marci...work order Stephanie

This incident happened on April 27th, 2022 when I received a bill from Rogers by email in the amount of $15.40 for long distance phone calls outside of Canada that I did not incur on my mobile. So I called to Rogers customer service to help resolve this issue and when I was not able to reach a solution I asked to speak with the Manager.

I have explained to the Manager that I did not incur any calls on my mobile for outside of Canada and asked for the charges to be waived but he refused so I tried to discuss with him a solution to avoid being billed for calls and text messages outside of Canada that I did not make as my mobile was hacked.my mobile phone was hacked. But instead of providing a reasonable solution he offered to block my long distance mobile calls to within Canada and outside of Canada. However I did not accept this solution as I live alone in Markham and all my friends lives in Mississauga and Burlington and I need to be able to communicate with them on a daily basis.

Then he offered me to upgrade my package so it will include texting and calls outside of Canada which will cost me additional money. Again I refused this unreasonable solution as I will not pay for an upgrade that is to the benefit of the hackers and not into my benefit.

Needless to say that he also told me that there will be a charge for US text messaging on my next months bill.

That is the main reason that I am filing this complaint.

Thank you

Dalia Sabour

email: [protected]@gmail.com

My internet has not been working properly. I called the 1888 number — the agent (george from moncton) was rude I asked to talk to his supervisor — he put me on a 30 min hold and then hung up.

If that's how rogers treats its customers — please state that in all your ads up-front so that as customers - we know not to accept any customer service from rogers to manage our own expectations.

Received my bill today and was notified I did not pay last months bill. I looked on my gmail account and noticed gmail marked my March bill as spam. I clicked on to report not spam. I went looking on my rogers account to try and set up a notification to send me a text or email stating my bill is due by such and such a date. I could not find it so I started a chat and was told there is no such option and it would be a harassment. I just said its a way they can make more money and almost every company has that option that you can turn off or on if so desired. This is the first time this has happened and thought I could resolve this matter without having to cancel my rogers account. I only pay for basic cable and only watch news so I guess the only way to fix this is to cancel my rogers cable bill.

Everday the internet speed is not good you idiots dont know how to make customer happy you idiots dont know about your internet speed you giving to customers rogers company idiot you always make everyone fool

I had some wires hanging through my backyard belonging to my neighbour running directly from his house to the back corner of my property. These are hazards with children that live here. I contacted my neighbour to address this who told me he had rodgers internet. A month later still no resolution so I contact rodgers directly myself. I from here get a response that there is no rodgers internet at this address... Basically calling my neighbour a lier... I tried to have the city fix this issue and no luck.. Perhaps I should have gone the media route... Anyways... I figured if I told your agent I would just cut the line in half that would perhaps get the agent to budge... He told me to go ahead... Which I might add if I was mistaken and this was a hydro line your agent would have instructed me to basically kill myself... Here I am a week later after being instructed by a rodgers agent to cut this line that is not a rodgers line... And who do I see repairing the line... A rodgers van is here go figure... [protected]@gmail.com

Been with rogers for 35 years.. Switched to ignite 8 months ago. Just crap. Tech support no help. Wifi keeps dropping every night. Channels won't load. Lose phone calls. Neighbours call me complaining of the service.. Tech support keeps making excuses (service being done in the area, modem needs reset, tv box needs resetting) yet still every night having issues. Never had this issue with the old cable service... Would like a rebate of some money for this crap service... Not offering any.

WE have seen multiple reports on roaming charges. Between price collusion and profiteering, we traveling public have been abused. This false pricing is effective thievery, and the public is held hostage. Where are the authorities in this matter?

It is interesting that you can go to another country and buy a sim card to use their services and paying less that what you get billed normally without roaming charges. Yet Rogers, and others, claim that they have an agreement for their connectivity that justifies the enormous billing. They keep falsely claiming this profiteering is out of their hands. If it is true that they cannot negotiate a better cost from international cellular services, then they should not be operating their business with that level of incompetence.

The truth is not incompetence, but corruption. An investigation of their profiteering needs to be done. Their profit statements on this roaming service needs to be examined. If they provide some false statement using price fixing with external collaborators, both parties need to be charged.

Rogers charges $14 per day for now 20 days. At one time it was only 10 days. In 10 days roaming charges exceeds everyone's monthly bill. By the time you are billed for 20 days, Rogers is now trying to collect an additional 300% on your normal bill for traveling and using your phone. If this is not obvious corrupt profiteering, what is? The costs of roaming services have not gone done with the expected usages increasing over the decades. They keep going dramatically up. It is another sign of the corrupt profiteering. We, the public, know about the price fixing and the deceptions.

Today at 11:35 am received another annoying phone call from a Rogers Reseller offering us a great rate for internet, ignite, home phone. I told them It sounded like a great price and I would like to take advantage of as I am looking at my options to reduce my monthly costs. when they ask who my current supplier was, they started cursing that I was wasting their time and hung up.,

no thanks for being a Rogers Customer...Just a f...k you.

Bell /Distribut with faster speed is much cheaper. So after 40 years, and getting calls from Rogers with cheaper prices than long standing customer, I need to get serious about the prices

To whom this may concern and could potentially help in the near future.

My parents were coming to the end of term for the annual package with Rogers and I had placed a call back in November to help them receive another package offer for the coming year ahead. Aside from the fact that they way over charge people, my parents are both retirees and have absolutely no idea why they were paying the amount they were, when in November when I spoke to a Manager I was quoted a price to which wasn't honored. I allowed the first month to go by thinking, ah maybe it was in between billing cycles, and thought nothing of it. Nonetheless what I thought was resolved clearly wasn't and low behold the second bill gets delivered for the exact same amount that we were not informed about. So I stupidly let that slide as well and here we are fast tracking to the 3rd bill and it's STILL the same amount!

I called rogers, stayed on the phone for approx. 2 hours between 2 agents with wait times and the absolutely appalling service I got from the Manager in the end was beyond insulting, there was absolutely no desire to de-escalate my concern, and It saddens to know that Rogers just lost 2 services from us (keeping my internet active until I can find a suitable competitor at a better price. (absolutely horrendous as my time is just as valuable as anyone else's and the fact that we pay such extreme prices the and CS is in no way acceptable).

I was then told by the Manager that I wouldn't be credited back the difference on my parents bill from the over charges for the previous 3 months (initially) and that he claimed I was basically requesting Rogers "to pay me to cancel services with them" (that is a direct quote). I had to VERY quickly correct him and put him in his own place seeing as he over reached on his verbiage and I don't quite think he realized who he was speaking with, because I had to very KINDLY remind him that I was not looking for anything for free, I was simply requesting for the DIFFERENCE of the amount charged to the account that was over from the price I was initially given back In November. The tone and sassiness this Manager had was again absolutely horrendous! He also with the request of cancelling my home phone services and my cable informed me that he need me to return the cable boxes to a rogers store which I agreed and told him that i had no problem doing that but he then proceeded to tell me that i would have to return the phone box as well, which I have absolutely no clue where that is (and with a VERY sarcastic tone tells me "I Just told you where it was). I in no way appreciated that, so my other option was that he could send a technician out (with charge) JUST to remove the "phone box"... So i told him seeing as you will be charging me for a removal of a phone box, I demand all service items be retrieved on the following date that was arranged and that i will not be paying the disgusting fee of $50 just to have someone take ONE thing out and not the rest as well. He (magically) then tells me conveniently, oh miss i just seen that my page has refreshed and with the said request there will no longer be a fee to retrieve the items from your home! (Eureka!)

I searched for a way to have an email sent out to their corporate offices and unfortunately there is nothing I was able to come across on to acquire that information. I have names and interaction numbers of every person spoken with today and from my interaction in November, and I will in no way will leave this poor service like this as again we got a man that has been with this company from their Shaw days and they just let us go as if we never mattered!

Aproximately 1 week after dropping of the device to be repaired (Samsung Galaxy S20 FE) I contacted a Rogers customer service agent by phone to follow up and learn of the repair status. Agent's tone and demeanour was arrogant and condescending and indicated that Rogers had no further obligation to assist since repairs were being done by a third party. I was in my car and couldn't record his name. After over a month, 4 visits to store locations, dozens of phone calls to the store, the customer service line and the repair agent and their company customer service number, the phone has yet to be repaired!

To whom it may concern,

I am sending you this email to express my utmost dissatisfaction with your service and even worse your employees' harassing the customer. My name is Hamid Mirzaei, and my account number is [protected]. Today, February 23 2022 at 1:00 pm, I called in to cancel my internet account. Upon my request to talk to a manager, Kim (the first responder) refused my request at times. After insisting on my request, he hesitantly and unwillingly connected me to a manager. Salam ,the manager whom I talked to, issued me a cancellation email which never came to me. I wanted to return the items back to Rogers, but she acted negligently and even pretended that she sent me the email (which never happened). I called in again at 3:30 pm and another employee, Mark responded. I inquired why Salma did not send me the return label, Mark informed he will issue me the second one and I have to wait 30 minutes to get the return label in my email. I wonder why the manager (Salma) and two other employees (Kim and Mark) harassed me and took me as a fool to issue a return label. They did not fulfill the required responsibility and kept me waiting for more than 5 hours to issue a return label.

But finally the last employee, Emily, who was a wonderful lady, issued me the return label in 5 seconds.

Hence, I would like to file and pursue a complaint in regards with this negligence and harassment on your manager and employees' end. You may reach me through my email at [protected]@gmail.com.

I am looking to getting response on this issue.

Regards,

Hamid Mirzaei

I made some payment arrangements due to an accident I had for march 11,18 and 25. My services were suspended on feb 22. I called to ask what happened. One agent explained to me that the arrangements didnt automatically stop the suspension and restored my data then my call service got suspended. I called as I thought it was the same procedure the agent told me he couldn't restore because I didn't make payment for the arrangement I had for February 18th.. (I had none for Feb 18th). So I asked to speak to a supervisor and the agent put me on hold and said the supervisor told him to put the service bak but I need to make payments. While talking to that agent I realized that the agent I made arrangements with got the dates mixed up so I asked to speak to the supervisor as I missed my doctor's phone appointment due to that suspension therefore I cant start my therapy until I get another appointment with my doctor. I made it clear to the agent I am not seeking no compensation because I know thays the first thing that comes to mind when individuals ask to speak to higher authority. While speaking to the supervisor Bryan from Toronto branch he started telling me that the mix up benefited me as I have had a few broken arrangements due to a rough year last yr and started telling me I miss so much payments and all that. I try to explain to him im just trying to figure out where the ball was dropped that caused the misunderstanding. And I felt very disrespected when he told me there is nothing he can do for me as if I had asked him to do anything. I just wanted to know who made the mistake and he avoided the point completely to keep discussing my missed payment and to say im benefiting from this. I felt disrespected and again I am not seeking no compensation. U can reach out to me at [protected]@yahoo.com

Is this the proper venue in which I should file my complaint, please advise.

I tried for 7 days, hours each day before I got answered. Today I find my tv that worked for the past year, is not, message says ignite box needs activating. Hours again on phone, no reply. I had service for a year yet my details say no mac id available? Tech supports cant help and puts on hold. I bet my house move goes wrong too. There is no excuse for no phone support, rogers retail shops won't help and say call.

On Rogers website it clearly indicated that if one upgrade a smartphone, customers get $125 accessories credit. I upgraded two so I qualify for $250 accessories credit. I visited a Rogers store to get accessories and a salesperson acknowledged me that I qualify $250 since I've upgraded two phones. A week later, I checked my new bill and it charged for accessories financing instead of credit. I phoned Rogers customer service but I was told they cannot fix the problem and I have to go to the store. When I revisited the store, I had to wait an hour but still the problem has not been solved. Another salesperson told me I need to call back a few days later to check whether the problem has been resolved or not. I summarize problems here. First of all, there is no coordination between store and customer service centre. Secondly, the store salesperson doesn't know how to do. Moreover, their attitude to customer is very disappointing asking call back instead of they will send me an email notification. I've been over 20 years with Rogers but they are not good at all to customer and not professional. I strongly recommend not to use Rogers if you can.

I called rogers about my neighbours home phone not working. The neighbour is a senior with terminal cancer and the phone is the only way of contacting emergency service. Rogers replied with a rapid response of 3 days to come out to do the repair.

Account # [protected], Phone #[protected], Email: [protected]@gmx. us
Sometime in late 2020 I contracted with Roger.com for services including: internet, TV, and phone lines.
Of the 4 phone lines I had two line from the previous contract and 2 lines
SAINT LAWRENCE [protected]
SAINT LAWRENCE [protected]
were not assigned to any business
In addition to Rogers I had two other lines through a company called VOIPO, a provider of voice over internet lines:
One line that I used for business from home was in my name [protected]
Another line for my business, Toronto Business Machines Ltd [protected]
The contract for these two lines were to be completing in the middle of 2021, and I wanted them to be brought over to Rogers and replace them with SAINT LAWRENCE [protected], and SAINT LAWRENCE [protected].
Some time in April or May 2021 I contacted the then Account Manager, Sunil Chinthapatla, Business Service Consultant, Rogers Communications explained him the situation and asked him to get line [protected] to be ported to Rogers and Replace with one of the unused lines.
Following email to Sunil was ignored and nothing was done

Sent: May 20, 2021 12:46 AM
To: Sunil Chinthapatla
Subject: Re: VOIPO bill

Hello Sunil

I sent you the info, yesterday. Have you initiated the process? It's important.
Moe ASlam, SAint Lawrence Residences & Suites [protected] — After Sunil, I was assigned another Account Manager,
Syed Abbas

Business Service Delivery 8200 Dixie Rd, Brampton, Ont l6t 0c1.
After many attempts he ignored all the instruction and opened a New Account, with new line charges since.
Please see the email of June 2021

Sent: June 11, 2021 6:04 PM
To: Syed Abbas
Subject: Re: RE: porting of phone no. [protected]

Dear Syed:

Thanks, came delayed but finally came after 3.5 weeks.

Now I like to ask you favour.

Currently under contract I have 4 telephone line. One of the line is [protected], can we remove this line and add [protected] (the line that was ported.

Thank you.

Later I may have ask you port another line. Do you think it can be done without any problem? Let me know so that I can provide you the information
He never did anything, his last reply was
Hi Jan,

Sorry for the late reply, I'll get back to you tomorrow.

Thanks. Syed Abbas

He never got back me.
Finally, I became so sick of chasing the account manager, I gave up. He never ported line [protected]
The billing for [protected] continues, while the two sit there unused.
I'm separately paying for [protected]
I never had so much problem with porting a line from one provider to other as to Rogers, using the so called Account Managers

I signed up for rocket hub services and quickly decided to return the device within the guaranteed time frame 14 days...I believe I had the device less than 10 days...return was okay apart from the ridiculous covid measures in place at the store...
I received receipts to state that the device and all services had ceased and that my balance on the account was 0 and have kept those receipts...
Then I receive warning notices of unpaid bills...Bills I never received...
the first bill on the 29th December and then another on the 31st double the amount...extortion I don't know where they get the numbers from...gouging for a service I do not have...It is made extremely difficult if not impossible to talk to an actual person and not a bot, leaving me with no option other than to go online to find this complaint process...I can state that this company leaves a lot to be desired...Needless to say I will not be paying these bills...
If I were to leave a review and I have not ruled that option out I would be giving the company less than 1 star...I can also see that a huge number of complaints on this forum have not been addressed so I will not hold my breath for a response...and will seek my day in court if it comes to that outcome...The company is a disgrace with their bullying tactics and lack of representatives, I would strongly suggest people avoid dealings with Rogers...
I have tried to upload the emails but could not, if someone were to get in touch with me I can forward to them...