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Pulse Telecom
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Pulse Telecom
reviews & complaints

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7 complaints
4 resolved 3 unresolved
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S
7:11 pm
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Pulse Telecom - Billing Email Not Being Received

For over one year now I have made numerous complaints by phone that I am not getting all my invoices emailed to me. Pulse team members say they are sending them and it is my problem.
I don't understand why they are not able to look at their software program to find the problem and fix it.
The customer service is terrible and the only time they want to talk to me is when I have missed yet another payment and to remind me to pay.
The fact that they all speak broken English is another problem as it is hard to understand what they are trying to say.
If you are not signed up with them yet then take my advice... DON'T!

Desired outcome: Fix your email systems.

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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N
5:32 am
Verified customer This complaint was posted by a verified customer. Learn more

Pulse Telecom - payments made by customer but provider refusing receipt of payment

Account holder-NAOMI JEYAPAL 116 Elder street south Clarinda 3169 Victoria
Account no 0054674747

I Esther Spencer sent cheques for the sum of $44.06 dated 24/12/2018 and $14.29 dated 24/01/2019 respectively for the outstanding
Accounts.
The west Pac accounts Transaction summary
Shows that the provider has cashed both the cheques.
However they are refusing to accept that the payments have been made to them when they have been duly cased by the provider.
Naomi has been a customer for the past 10 yrs
And the payments always been made by way of a cheque

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R
4:57 pm

Pulse Telecom - connection

The most unprofessional company I have come across. How hard is it to set up an account- do I need to beg you? Emailing and Calling you everyday, twice a day for a week, being put on hold for lenghty periods and still cant get an activation code. Your employees are hopeless, and how msny times they said they will call me back with a verification code is a joke.

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ADVERTISIMENT
T
6:46 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pulse Telecom - scam

It was my biggest mistake to provide Pulse Telecom with my personal information. On my first bill I realized that it is a scam company and they charge the fees much higher that what they say. They conviniently send you a bill late or apply the bill late and charge you with additional fees. Two of my payments were not received (again, conviniently, bc they...

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S
1:40 pm

Pulse Telecom - fraud sales techniques to earn money

I made big and last mistake of my life regarding this fraud pulse telecom company.I received a call from one of the sales executive from pulse telecom and she said that we r giving u $5 to make call to india and we just need to register ur cell no. and she told me that if u receive any bill then u neednot to pay that bill because it is free and she didnt told me that if u dont like the service then u have to cancel that so i thought that after these $5 gets over it will get cancel but no and i was thinkin that i m using my free promotion but they were charging me.

So, If u receive any calls from sales executives of this company then please dont listen there false promotional plans.they will register ur cell no. for there service and tell u to make international call for free and later on ask for the bill.

They are big fraud!

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C

why do you guys promote yourseleves on complaintsboard? so unprofessional...

Helpful?
0 0
D
Jun 11, 2010 4:36 pm

Pulse Telecom offered you a $5.00 off promo. That doesn't mean you can call India for the rest of your life for free. Many companies offer promos for the first month.
Anyhow, the best plan Pulse Telecom has is to make unlimited free calls to USA, Canada and 16 European countries for only $24.95/month if you switch to local.

Helpful?
0 0
D
Jun 11, 2010 4:36 pm

SanJ, u r so funny!

Helpful?
0 0
G
May 14, 2010 4:36 pm

Ha, ha, ha... u r a funny guy! Dude, it seems like you didn't understand the terms. Yes, of course you have a $5.00 promo to call India, but if you go overlimit you have to pay for the rest. How could you imagine you will talk 10 hours/a day without paying anything? The company will substract the $5.00 promo from the entire bill and that's it.

Helpful?
0 0
A
12:04 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pulse Telecom - scam

I made a horrible mistake when provided Pulse Telecom with my personal and credit card information. Pulse Telecom has been harassing me for over one year with solicitation calls. Finally I gave up and signed for their service - wasn’t a smart move. During about 3 weeks period they charged my credit card $140 while I used less than $15 for actual long...

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M
6:16 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pulse Telecom - customer service

Horrible customer service. After the Haiti earthquake we started desperately calling in Haiti as my father was there. We made more than 5 failed attempts per day starting from January 13. When I received my bill I was SHOCKED!! ALL our failed attempts have been charged even if we didn't talk (lines were and still are for the most part down!) We had several...

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