Rogers Communications review: Various loyalty offers that are worse than the two year plan I signed up for in October 2024
In October 2024, I was at the Ottawa Home Show and met with a Rogers rep. who signed me up for Pro 1.5g, Ultimate TV and bundled home phone service for $168/month until month 23 when it became $176. In October 2026, my bill is $233.
In August 2026, I received a call from Rogers saying I could renew for $181 plus HST. I checked my online account and found out my renewal would be at a lower Internet speed than I was currently getting. When I called, I was told I would have to drop my bundled phone service to stay within the amount I was paying, including an increase per month. Upon my second call to Rogers, I was told I could get the same service (Ultimate TV and Pro 1.5gb Internet) for $185 with a $100 one-time credit.
I just called Rogers today (October 15/26) and was 'offered' a 'deal' of $194 for the Pro 1.5 gb Ultimate TV package including home phone which I was forced to dump by Rogers by October 3, 2026 or pay a lot more than the bundle price expiring October 3, 2026. I was no longer offered the $100 credit and the 'best' price was up $9/month from the week of October 12, 2026.
Really bad customer service. They won't allow me to talk to loyalty/retention or to a supervisor either.
Claimed loss: Monthly price increase from $168 for 23 months to $176 then a month at $233 prior to expiry of plan on November 3, 2026. The original last offer of $185/month with HST and $100 credit has become $194/month with HST and $100 credit.
Desired outcome: Loyalty discount to keep me as a customer for two more years. Preferably $180/month with HST plus $100 one-time credit for Ultimate TV, Pro 1.5 gb Internet, the two boxes and two Pods that I currently have.
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