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The Shaw Rogers merger has increased my billing with Rogers with their upselling and forcing me to take new cable boxes and modem that were working fine with Shaw and offering me way more speed on the internet than I needed but no other choice offered.
I had free cell phone service FOREVER as long as I kept Internet with Shaw. The merger has cancelled that after I bought 3 expensive phones. Now they will only do free for 5 years. We had no choice in the matter. If you did not do it yourself then it would be done anyway and you lose cell phone use until you put in a new SIM card. Then they inform you how you lose, after the fact.
Now they try to blame me for accepting the new Rogers 5 year max on free cellular service. I had no reasonable choice. They did a switch on everything during the merger. As expected, less competition, higher prices, less value and a take it or leave it attitude.
Great decision CRTC! Always on the side of the Monopolistic Giants who make it virtually impossible to try to dispute their contract changes that only suit them. You try to talk to an imbecilic chat bot or even a real person with no knowledge or power to do much of anything. Then enjoy the long phone waits only to be cut off when they realize they cannot help you.
Sincerely,
Me and a lot of others who want a class action against this rip off.
Desired outcome: What I had with Shaw that was supposed to be NO CHANGES.
When informed about having to migrate my 3 cell phones from shaw to Rogers I expected the same contract as with Shaw. I expected it with all my Shaw items internet and cable TV.
That did not happen. I went in to a Rogers store to do the change as I thought it would be easier as I had never changed a SIM card.
Rogers told me I get 5 years on the 3 cell phones free service plus 1 gig data a month for each phone.
With Shaw it had been free cell phone service forever as long as I kept internet with Shaw. I paid for data by the gig at $10.00/3 months if I wanted data.
Rogers did not honor the Shaw contract on the cell phones. This is an expensive switch by Rogers.
They tell me they do not have the Shaw free plan but they must have known abou it.
I had 2 cable boxes and a modem with Shaw. They all worked without major problems. Limited TV for $25.00/mo and 150 speed internet that actually gave me 176 speed.
Rogers phoned me to do the switch and told me i would have to upgrade my 2 Shaw cableboxes to their Ignite boxes.
Also, my Shaw Hitron had to be a new Rogers modem. And I really should get 500 speed.
OK, I did not need 500 but I would take it.
Upselling when you are trying to figure out what to do when they leave you pretty much with no choice but take it.
Moving to Telus - pretty much the only option in Alberta - seemed a bad idea because they would probably say I was breaking contract and everyone knows how the Shaw/Rogers Monopoly Wannabe will gouge you for that.
Rogers did not offer Limited TV but instead asked what I wanted and tried to peddle other cable junk they had and Disney which I don't want and I have Prime and Netflix. These are WAY better than the cable junk offered.
Cable TV is ancient and is on the way of the Dodo bird.
The Ignite boxes have no channel indicator so it is a pain knowing what channel you are on. My Limited TV came even more LIMITED with a choice of 5 watchable channels. I had more with Shaw but forgot what as I do no use them.
Of course, with the Rogers special offers you do not have time to figure out how screwed you are going to be as there was no alternative except I do not want any of Rogers offerings and probably get charged exorbinately for breaking contract. It is OK for Shaw/Rogers to break contract but not me or you.
As well, the price for this cable internet farce was increased for the 2 year contract.
I can accept the cable boxes and very few channels and the internet speed but I have a problem with the Rogers cell phone contract breaking scam. Don't you just love the way the CRTC operates approving this merger? The CRTC is who gives Canadians the highest prices in the world for cell phones and internet. They must like Monopolies!
What can we do about this?
I tried their chat on both Rogers and Shaw to no avail about the cell phones. They told me to phone the Shaw support number for Shaw Mobile but since I had already been migrated had no knowledge of my phones. They have washed their hands of it. Doing the phone calls to both Shaw and Rogers led to multiple disconnections by the reps and when I was told I could talk to a manager - just hold again until the manager could talk to me. He was more useless than all the other reps and my call gets disconnected once again. This had taken 3 hours and all I got was the runaround, disconnected, told by Rogers Forum mods that I was posting too much against guidelines that you cannot make sense of.
This migration BS is beyond a sick joke. It is entering class action territory.
