CB Telecommunications Rogers Communications Complaints #2-21

Rogers Communications Reviews and Complaints

Rogers Communications review: No customer service

Doug Wags of CA

Jul 23, 2026 8:55 pm UTC

Verified customer

Featured review

I have been attempting to get some customer service for the past four days. Each time it takes 1.5 hours or longer, that is I even get an answer. Many times, I get hung up on right at the start or I wait 2 plus hours before the system tells me that the are high call volumes and hangs up. The rare times I can get through, the service agent is not able to help me as the person seems confused about what I need help with. I tried going into a service centre and received the same confusion as they cannot see my account. I was told to call the customer service number which brings me back to square one. All I want to be able to do is connect my gateway to the network. I first requested service on 7 July to start 20 July after I moved to Ontario. I received an account confirmation email on 7 July stating my account has been created confirmation number 2813405091, account number X-XXXX-4671. I was supposed to receive an email that my gateway was shipped but I never did. I called on 21 July (several attempts and a lengthy wait) I was texted my equipment will be arriving and given a Purolator tracking number 520660897593. My attempts to set this up failed as when I logged online my account number showed as X-XXXX-3511 which I unlinked following your AI's advice.. After three attempts I was ale to get into customer service. They could not find my account and was hung up when put on hold. I have not been able to get through since. Today I started calling shortly after 0800hrs ET, 0900hrs and 1000hrs only to get a message that the office is closed. My fourth attempt at around 1100hs left me on hold for over two hours only to be hung up on. I also receive and email today stating that my gateway has been shipped for account number xxxx-xxxx-4094 order number 160003489821.

Desired outcome: I would like to have my interent connected and compensated for the lost days I was without service.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834

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56%
Confidence score

Customer Service

+1 (416) 935-5555

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United States

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Pay As You Go

+1 (877) 559-5202

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Billing & Payments

+1 (855) 381-7835

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Internet

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TV

+1 (855) 381-7836

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Home Phone

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Home Monitoring

+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

+1 (866) 727-2141

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Enterprise & Medium Business

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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

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Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

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