CB Telecommunications Rogers Communications Complaints #2-21

Rogers Communications Reviews and Complaints

Rogers Communications review: Mobile service

Debra Munroe of CA

Aug 17, 2026 6:45 pm UTC

Verified customer

Featured review

I recently purchased a new phone as my lease was coming to an end. I was told that the insurance offered would be beneficial as I would be able to come back in to the store to exchange it if it had been damaged. I was told the insurance at $23 per month would cover it. It was also stressed that I should buy the camera lens covers which would protect the lens'. I did both.

The next day, I found one of the lens' broken. I returned to teh store and was told I could only exchange if the phone was in perfect condition. The clerk was extremely rude and dismissed be by handing me a phone number. When I got home I called the insurance company and they said they only covered the phone after the 1st year. Before that, it would be covered by the manufacturers warrantly. Called the store again and they said the manufacturer's warrantly was not for damage?

This company is deceitful and they are thieves! Now I have a lovely broken phone with no way to fix it even though I have 2 warranties.

Desired outcome: I would like the phone to be exchanged or repaired, but I know it won't be done. They were lovely when selling me the item, but had a very different tone when presented with a problem.

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Rogers Communications phone numbers

+1 (855) 381-7834

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Customer Service

+1 (416) 935-5555

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United States

+1 (800) 787-7953

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Chinese Language

+1 (800) 575-9090

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Pay As You Go

+1 (877) 559-5202

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Billing & Payments

+1 (855) 381-7835

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Wireless

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Internet

+1 (855) 381-7838

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TV

+1 (855) 381-7836

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Home Phone

+1 (855) 381-7840

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Home Monitoring

+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

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Small Business

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Enterprise & Medium Business

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RogersCommunityForums@rci.rogers.com

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Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

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