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Rogers Communications review: Frustrated customer

Disappearing 25 Year Customer of CA

Aug 27, 2026 5:50 pm UTC

Featured review

Since I now have a community mailbox, I no longer check my mail DAILY. I now call Rogers to confirm the amount due and obtain the DUE DATE of my next bill, but with their new AI, I can no longer get through. After it asks me for the reason for my call, I say billing. Then it proceeds to ask me 20 questions which still do not transfer me or give me an automated amount and due date message. When I repeatedly (as in more than 5 times) ask for "Billing" it tells me to call back later and that they are busy. THIS IS COMPLETELY UNACCEPTABLE CUSTOMER SERVICE. IF THIS CONTINUES, I WILL CHANGE MY CELL PHONE PROVIDER, even after being a customer for more than 25 years. ROGERS, YOUR COUNT DOWN HAS BEGUN!

Recommendation: Much too frustrating to speak to a human being for customer service!!!!!!!

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834

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56%
Confidence score

Customer Service

+1 (416) 935-5555

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International

+1 (888) 764-3772

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United States

+1 (800) 787-7953

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Chinese Language

+1 (800) 575-9090

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Pay As You Go

+1 (877) 559-5202

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Billing & Payments

+1 (855) 381-7835

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Wireless

+1 (855) 381-7839

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Internet

+1 (855) 381-7838

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TV

+1 (855) 381-7836

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Home Phone

+1 (855) 381-7840

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Home Monitoring

+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

+1 (866) 727-2141

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Small Business

+1 (800) 958-5000

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Enterprise & Medium Business

40019

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Text

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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

100%
Confidence score: 100%

Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

Rogers Communications social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 11, 2026
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